JT Business Support Services



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JT Business Support Services. Working hard to protect your network.

JT Business Support Services give you the extra reassurance of knowing that your business is completely covered against communications failure.

What you get from JT Business Support Services:

  • More Choice - We offer 5 different JT Business Support service options to give you a level of protection that’s right for your business..
  • Buil-in Value - Our prices include the cost of replacement parts and the engineering time required to get your communication systems back up and running. 
  • Versatility to suit you - Choose from JT Business Support Services ranging from office hours only to 24/7/365 days a year.
  • Guaranteed solutions - Contracted response and fix times mean if we can’t respond to or fix your fault within the promised times, you will be entitled to compensation.
  • Total Protection - All JT business products and services can be included in your JT Business Support Service agreement.
  • Custom-designed Service - Packages are prepared on an individual basis and vary according to the level of service you require on each piece of equipment and the services you need covered. Please contact us for your personalised quotation.

Our team of qualified engineers has access to over £1.3 million worth of equipment spares, so you can be sure you’ll will receive the most efficient and professional support from JT Business Support Services:

Support Service Response Time Time from call to engineer on site/access site remotely Time to fix Included Service
Ultimate Care Plus 24/7/365 dats a year Within 2 hours Within 10 clock hours of fault being reported 24 hr telephone fault reporting
Ultimate Care* Mon - Fri 8.00am to 6.00pm Within 2 hours during hours covered Within 10 working hours of fault being reported 24 hr telephone fault reporting
Superior Care Plus Mon - Sat 8.00am to 6.00pm Within 4 hours during hours covered Within 12 working hours of fault being reported 24 hr telephone fault reporting
Superior Care Mon - Fri 8.00am to 6.00pm Within 4 hours during hours covered Within 12 working hours of fault being reported 24 hr telephone fault reporting
Enhanced Care Mon - Fri 8.00am to 5.00 pm Within 8 hours during hours covered Within 15 working hours of fault being reported 24 hr telephone fault reporting

For full details on our JT Support Service Level Agreements and Terms and Conditions please click here.

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