JT Support Services



Keeping your lines of communication open

JT Support Services offer network maintenance and repair to ensure your business communications are up and running as soon as possible.

JT Support Services, essential to keep your business communicating. 

JT Support Service agreements give you the peace of mind that comes from knowing your’re covered against communications failure. So you can focus on what really matters: your business.

What you get from JT Support Services:

  • More Choice - We provide 5 different JT Support Service options to give you the protection that suits your business.
  • Value For Money - Our prices include the cost of replacement parts and the engineering time required to get your communication systems back up and running. 
  • Flexibility - Choose from JT Support Services ranging from office hours only to 24/7/365.
  • Guaranteed solutions - Contracted response and fix times mean if we can’t respond to or fix your fault within the promised times, you will be entitled to compensation.
  • Complete Protection - All JT business products and services can be included in your JT Support Service agreement.
  • Bespoke Service - Packages are prepared on an individual basis and vary according to the level of service you require on each piece of equipment and the services you need covered. Please contact us for your personalised quotation.

Our team of qualified engineers has access to over £1.3 million worth of equipment spares, so you can be sure you’ll will receive the most efficient and professional support from JT Support Services.

Support Service Response Time Time from call to engineer on site/access site remotely Time to fix Included Service
Ultimate Care Plus 24/7/365 Within 2 hours Within 10 clock hours of fault being reported 24 hr telephone fault reporting
Ultimate Care* Mon - Fri 8.00am to 6.00pm Within 2 hours during hours covered Within 10 working hours of fault being reported 24 hr telephone fault reporting
Superior Care Plus Mon - Sat 8.00am to 6.00pm Within 4 hours during hours covered Within 12 working hours of fault being reported 24 hr telephone fault reporting
Superior Care Mon - Fri 8.00am to 6.00pm Within 4 hours during hours covered Within 12 working hours of fault being reported 24 hr telephone fault reporting
Enhanced Care Mon - Fri 8.00am to 5.00 pm Within 8 hours during hours covered Within 15 working hours of fault being reported 24 hr telephone fault reporting
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