Customer Promise



Our commitment to you


JT is proud of its local heritage and, having served Islanders for over 120 years, wants to be known as a ‘Champion of the Channel Islands’.  Our goal is to make a real difference and genuine contribution to our Islands and to their economies.  A fundamental part of realising this is to ensure we place the customer at the heart of our organisation and consider their needs in all we do.  

We recognise that there is always more we can do to improve our service standards and listen to customers.  Our newly re-published Customer Promise is one example of the measures we are putting in place.  Through our clearer Customer Promise, we aim to share three things:

  • The main services we provide to our customers.
  • How to contact us about these services.
  • What to do if you have a complaint..

For more information, please download our Customer Promise.

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