Service Announcements



* Service incident update : Jersey & Guernsey Broadband Customers *

We are currently experiencing a technical issue that for some customers is affecting the speed of browsing some internet and web pages.

Our Engineers are currently working hard to restore these services and we will report the fix as soon as possible.  We apologise for any inconvenience this may cause and we will update you once the issue has been resolved. 

 

UPDATE - 10.04.17

* Service incident update : Jersey & Guernsey Broadband Customers *

A small number of JT customers may have experienced issues with speed of service when browsing some internet and web pages, over the weekend and during this morning.

We would like to reassure customers that we have now identified the cause of the issue and that as of 2pm services are now restored and should be working as normal. We apologise for any inconvenience this may have caused and advise any customer still experiencing issues to reboot your router in the first instance. If the problems persists please contact our Faults Team on 882882 or drop us a private message on JTHelp. Thank you for your patience and understanding, The JTHelp Team

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