User Guides for Essential Plume Features

User Guides for Essential JT Total Wi-Fi Features

User Guide: Network Monitoring & Management


How do I assign a Primary Device to someone?
Each person can have a primary device assigned to their profile. That primary device's connections and disconnections from the network determines if they show up as being at home, which is also important for managing Plume Motion alerts (see later about Plume Motion).

You should always choose a device they are not likely to leave home without and that will always stay powered. Smartwatches that connect to Wi-Fi or mobile phones are ideal.

The device needs to be disconnected.

iOS

  • Tap on the people icon and choose a person.
  • Ensure the device is already assigned to that person.
  • Tap on Select Primary device and choose a device from the list.

Android

  • Tap on the people icon and choose a person.
  • Ensure the device is already assigned to that person.
  • Tap on Select Primary device and choose a device from the list.



How do I create people profiles?
Add a person:

  • Tap on the People or Devices button on the Home screen.
  • Tap on Add a Person.
  • Add a photo, enter the name and select the devices used by this person. Assigning devices to the person will allow you to monitor and manage Wi-Fi settings for that person.
Please note that adding a person does not give them access to your app account or passwords. It just allows you to monitor and manage Wi-Fi access for that person.

Assign a primary device to a people profile:

  • Tap on the people icon and choose a person.
  • Ensure the device is already assigned to that person.
  • Tap on Primary Device and choose a device from the list.
Assign a device to an existing person:

  • Navigate to the device.
  • Tap on the ⋯ on the upper right-hand corner to view the device menu: select Assign Device to...
  • Select the profile you'd like to assign the device to.
Remove a person:

  • Tap on more options on the top right-hand corner
  • Tap on Remove the person which will remove the profile and historical data consumption information for that person.



How do I view my network speeds?

ISP Speed Test


This allows you to check that you’re receiving your internet plan’s advertised speed. JT Total Wi-Fi auto-runs an ISP Speed Test from your Gateway pod every 3 hours as long as your network is idle in order to provide you with an up to date number. You can also choose to run the ISP Speed Test anytime via the HomePass App on iOS and Android, even when you are not connected to your network.

To run the ISP Speed Test:

  • Click on the Gateway pod image on the home page of the App.

  • Selecting this icon will bring you to a history your ISP Speed Tests.

  • Tap on Check Speed Now. This will trigger a speed test from your gateway pod and provide you with the latest results.

  • You can turn off the Auto-run ISP Speed Test using the toggle switch. On iOS the toggle is found in the More menu. You may want to do this if you want to reduce data usage on your plan (for example, if you are on a limited data plan on your broadband or mobile data service).
Network Speeds Check on the App

Why are there missing Speed Tests?


The most likely reason there would be a gap in the ISP Speed Test history is that your network was busy at the time the automatic test was scheduled. By default, the service runs an ISP Speed Test every 3 hours. If your network is busy at the scheduled time, that test will be skipped.

The Automatic ISP Speed Test will not run if your network is offline or if the speed test servers are temporarily unresponsive. If this is the case, please check your connection and try running the test again later.

Why am I not receiving the speed I am expecting (for example, 930Mb instead of 1Gb as above)


See here for more details about how Speedtest works.

Notes

Running a speed test may affect the performance of other connected devices, which is why they do not automatically run when the network is busy.

ISP Speed Tests only test the connection at the Gateway pod. Use the Device Speed Test feature to check the Wi-Fi performance on the other pods in the network on specific devices.

What do the colours of my ISP speed test results mean?


If you have run some ISP Speed Tests on your network already (or if they've run automatically), you may have noticed some coloured bars appear on your chart.

Each gradient represents the status of your network during the time the speed test was run.

The fastest speed test from your selected time frame from (24 hrs, 7 days, or 30 days) will always appear with a green gradient. Conversely, the slowest will be red. The results in between these two will appear in purple.

Additionally, manual speed tests will appear with an "M" on top of the graph.

Note: When many speed tests are run in a short amount of time, the results may be averaged into one bar to avoid overpopulating the chart.


Where can I view my network status?
You can always view the status of your pods from the main menu Ξ by selecting Adapt. You will be able to scroll through all the pods associated to your network with their current status.

App users have access to the network's topology where you will see a web-like structure representing each pod and connected devices on your network. This enables you to easily view the status of your pods and the devices that are actively connected to your network.

The colours of the icons signify the status of your pods:

  • Pod is Green - pod that acts as the gateway or is connected directly to the JT Router via ethernet.
  • Pod is White - pod is online and has devices connecting to the internet through it.
  • Pod is Grey - pod is online but no device is currently connected to it.
  • Pod is Red - pod is offline.


What does the health of my SuperPod mean?
On the pod detail screen above, the app reports the current pod Health. Pod health describes the connection quality of the link between this pod and its immediate parent pod.

Pod health takes into account the Wi-Fi signal strength, the speed of data transmission, and available airtime to send and receive data from the upstream connected pod.

When your pod is moved, Plume recalculates the pod health to keep this information current. Pod health ranges from Excellent to Poor and is described below.

Excellent

Pod has a great connection to the upstream pod. The Wi-Fi environment is wide open for communications between the pods. All applications should run flawlessly.

Good

The connection to the upstream pod is okay. All applications on the connected devices should run without any major impairments. Some initial buffering may happen for very high-speed applications such as 4K video streaming.

Fair

The connection to the upstream pod is not ideal for real time applications or high throughput applications, like 4K video streaming.

Poor

The pod is not able to communicate well with the upstream connected pod. It may be too far from it or large amounts of interference may exist in its current location. Connected IOT devices or downstream pods and their connected IOT devices may continue to work, but real-time applications such as video conferencing or streaming may suffer.


Can I continue to manage my network when I’m away from home?
YES! JT Total Wi-Fi puts your router in the cloud. You have access to all the features of the app, from running a speed test to making changes to your Device Freeze schedule, anywhere you go.


Why does the HomePass app say my network is offline?
The HomePass app will send you a push notification anytime network status changes from online to offline. This occurs anytime your gateway pod is unable to reach the internet. Additionally, the app will send a notification when network status changes from offline to online, meaning the connection has been re-established.


How do I rename my Pod?
Each pod is provided with a default name when you set it up the first time. Renaming a pod allows you to select your own pod names, making it easier for you to identify the pods and their location.

  • To select the pod you want to rename, click on the selected pod on the topology view of the app or open the main menu by tapping the Ξ on your home screen and tap on Adapt™.

  • Select the pod you would like to rename.

  • Tap on the name and enter the new name and Done.


How do I identify a particular Pod?
If you are not sure which pod is which, there are two easy ways to identify them using the app.

Locate

  • Tap on the ≡ icon on the app home screen.
  • In the Adapt™ tab from the main menu, choose the pod you want to identify.
  • Tap on the pod image and the LED on the pod will start to blink.
  • Tap it again to turn off the blinking LED.

Locate and Name


iOS

  • Tap on the ≡ icon on the app home screen.
  • In the Adapt™ menu tap on the ⋯ next to a pod.
  • Tap on Locate and Name Pod.
  • Bring your phone close to one of your pods.
  • Once the pod is found, choose a name from the list or enter a custom name.
  • Repeat as needed and tap the check mark once done.

Android

  • Click on the ≡ icon on the app home screen.
  • In the Adapt™ menu on the ⋯ on the top-right of the screen.
  • Tap on Find and Name all pods.
  • Bring your phone close to one of your pods and tap on Label Pods.
  • Once the pod is found, choose a name from the list or enter a custom name.
  • Repeat as needed and tap the check mark once done.


How do I add a Pod to my network?
Adding additional pods is effortless! You can also use the Set Up New Pods option within the Adapt screen.

iOS


  • From the home screen, tap the + button on the top right of your HomePass by Plume app home screen.

  • While the app shows that it is "Looking for pods...", plug-in the other pod(s) or wait for them to connect if already they were already plugged in.

  • When the new pod is added, tap “All Done” or “Done Adding Pods”.

  • You can now see the new pod added in the topology view of app.

Android


  • Open the main menu by tapping the Ξ button on the top-left of the app home screen.

  • Select tha Adapt™ menu option.

  • In the Pods screen, tap on Set Up New Pods under your pod list.

  • Plug in the new pod(s) you want to add to the network and once connected tap “All done”.


How can I check the Firmware on my Pods?
Tap on any pod you wish to see device information about.

  • Tap the ⋯ icon in the upper right-hand corner.

  • Tap View Hardware Info.

  • Firmware version will be the first item in the list.

In addition to the firmware version, you can also view the pod's serial number, MAC address and assigned IP address.

User Guide: Passwords & Access Control


How do I set up Access?
The Access option in HomePass is the Plume service which allows you to setup guest access for your network without needing a separate guest SSID (Wi-Fi name). Better yet, each user will have their own password and you can setup varying levels of access to your network based three different zones.

Home

There are no access limitations in this zone. Users will be able to access both the internet and any shared network devices. Share these passwords with people you trust implicitly.

Guest

Shared network devices will only be visible to users in this zone if you allow it. You can also set up rules to automatically disable the Wi-Fi for your guest. You can set a password to auto-disable in 1 hour, 3 hours, end of day or at a time and date of your choosing.

Internet Only

Passwords shared in this zone will only have access to the internet.

You can set up several passwords for each zone, so you can disable, edit or delete access for individual users at any time. You can have a total of 30 unique passwords for your entire network. Unused passwords can always be deleted to create new ones. Passwords must always be 8-64 characters in length. You must have a password. JT Total Wi-Fi does not support Wi-Fi without the protection of a network password.


Create a new Wi-Fi Password for Home

iOS

  • Tap the ≡ icon on the app home screen.

  • Tap the Access tab.

  • In the Home settings page, tap New Home Password.

  • Enter a new password and tap on the green check mark to save.

  • Use the Share icon next to the password to send by email, SMS, or airdrop.

Android

  • Tap the ≡ icon on the app home screen.

  • Tap on Access, you will see Plume HomePass section under your network name.

  • While in the Home settings page, click the + icon.

  • Enter a new password and click on the green check mark to save.

  • Use the Share icon next to the password to send by email, SMS, or Android Beam.



How do I share network passwords?
  • Tap on the ≡ icon on the App home screen.

  • Tap the HomePass option to view the Network Name and Passwords.

  • Tap on Home, Guests or Internet Only to access that zone's settings page.

  • Next to the password you want to share, tap on the share icon.

  • Choose the method you want to use to share the password (SMS, email, Airdrop) and send it.

  • The recipient will receive a link. Clicking on it will take them to a web page from which they can copy the Network name and the password.


Create a new password for a Guest

iOS

  • Tap on the ≡ icon on the App home screen.

  • Tap the HomePass tab.

  • While in the Guest settings page, tap on New Guest Password.

  • Enter a name* and a new password and click Done.

  • Use the drop-down arrow next to Auto-disable Wi-Fi Password and choose one of the options.

  • Add a checkmark next to one or more Shared Home Devices (printer, NAS, media player), to allow your guest access to it over the network.

  • Tap on the green check mark to save.

*You can setup different device access permissions and Auto-disable Wi-Fi Password settings for each name under the Guest zone

Android

  • Tap on the ≡ icon on the App home screen.

  • Tap on HomePass.

  • While in the Guest settings page, tap on the + icon.

  • Enter a name* and a new password and click on the green checkmark to save.

  • Use the drop-down arrow next to Auto-delete and choose one of the options.

  • Add a checkmark next to one or more Home Devices (printer, NAS, media player), to allow your guest access to it over the network.
Tap on the green checkmark to save.

*You can setup different device access permissions and Auto-disable Wi-Fi Password settings for each name under the Guest zone.


Create a new password for Internet Only

iOS

  • Tap on the ≡ icon on the App home screen.

  • Tap on the Access tab.

  • While in the Internet Only settings page, tap on New Internet Only Password.

  • Enter a new password and click on the green checkmark to save.

  • Tap on the Share icon next to the password to send by email, SMS or airdrop.

Android

  • Tap on the ≡ icon on the App home screen.

  • Tap on Access.

  • Tap on the Internet Only button.

  • While in the Internet Only settings page, tap on the + icon.

  • Enter a new password and tap on the green checkmark to save.

  • Tap on the Share icon next to the password to send by email, SMS or Android Beam


How do I disable or change a Wi-Fi password in Plume Access?
You can easily edit, delete, or temporarily disable a password by using the HomePass app. You can also edit the access level of any user with guest access.

To suspend or control access on a device level, use the Device Freeze feature.

iOS

  • Tap the ≡ icon on the app home screen.

  • Tap on the Access tab.

  • Tap on Home, Guests, or Internet Only to access that zone's Settings page.

  • Tap the ⋯ next to the password you want to modify.

  • Choose Edit, Disable, or Delete.

  • Confirm your selection.

Android

  • Tap the key icon on the app home screen or tap on Access in the menu.

  • On the Wi-Fi page, under Plume HomePass tap the Home tab.

  • Tap Home, Guests, or Internet Only to access that zone's settings page.

  • Tap ︙ next to the password you want to modify.

  • Choose from Edit, Copy*, Disable, or Delete.

  • Confirm your selection.

  • *The Copy option will copy the password to your device's clipboard.


How do I choose my network name and password?
As the App guides you through setup, you'll be prompted to name your network and password:

  • Make sure that your network name has between 1 and 31 characters.
  • Your password should be between 8 and 63 characters.
Thanks to Access, only one network name (SSID) is needed to cover both 2.4Ghz and 5Ghz bands and guest access.

Important: If you use the same network name and password from your old router, you may experience issues because some devices will be connected to your JT Total Wi-Fi network while others remain connected to that old router. Turn off Wi-Fi on your old router and the devices should then migrate over to the JT Total Wi-Fi network.

We recommend you:
  • Turn off Wi-Fi on your old router.
  • Use a new Wi-Fi name and password for your Plume network.

User Guide: Content Access Controls


How does the Content Access Control feature work?
JT Total Wi-Fi’s content access feature will allow you to restrict content for an individual device or person, if you have set up groups of people with multiple devices attached to them (see HERE). We have identified the most common content filtering categories that you can use when personalizing your online experience. These are based on standard industry recommendations for websites. When setting up content filtering for a person or device, you can enable any of the four content filtering categories:

  1. No limits: You can access all types of content.

  2. Kids appropriate: Content that is tagged as NOT appropriate for children will be filtered and inaccessible.

  3. Teenager friendly: Content that is tagged as NOT appropriate for teens will be filtered and inaccessible.

  4. No adult content: All content tagged as adult content will not be accessible.
Please note that all devices associated to a person will inherit the content access settings assigned to the corresponding person.

Content access will not work if Privacy Mode has been enabled.

Control changes may take a few minutes to become active.

Total Wi-Fi App Content Access


I am being blocked from going to a site how do I stop this?
Content that was restricted by our security feature whenever you see the “Access to this website is blocked” message displayed in their browser window (this only appears for HTTP sites, HTTPS sites prevent this and display the browser's default "can't be reached" message).

If you wish to go the site, you can specifically add it to a “White List” or else disable all blocking at a user or complete network basis

Stop a site from being blocked


Will enabling parental controls impact my network's performance?
NO.

Our team has completed extensive internal and external testing to verify that you won't see any decrease in performance after enabling Adblocking, Online Protection, or any Content Access settings! If you are experiencing any performance issues, please contact support for assistance.


Can I set different parental controls on a person, device or location level?
Adblocking, Online Protection, and any custom approve/block lists can be configured on a location, person, or device level. Content access (parental control) settings can be configured on a person and device level.

  • Location level: Applies to all devices connected to the network.

  • Person level: Applies to all devices assigned to a person.

  • Device level: Applies only to the single device.
But what happens if you have different settings configured on different levels for a device?

Priority is given to the most specific settings for a device. For example, if Online Protection is disabled on a location level and enabled for a device, the setting is turned on for the device.

Additionally, if a location has a setting enabled, any new devices and profiles added will inherit the same settings by default. For any additional questions, please contact support.


How do I freeze or pause internet for a device?
To set a schedule on when to freeze/unfreeze internet on devices, follow the steps below:

  1. Select the device in the app to access the device details page.

  2. Tap on Schedule Internet Freeze.

  3. Select Until End of Day, School Night, Bedtime, Indefinitely or Custom.

  4. Set the duration if you selected School Night, Bedtime or Custom.
You can set a different duration on each day when you choose the Custom scheduling option.

Interrupt Internet Freeze

You will be able to interrupt the internet freeze by either clicking Unfreeze Until End of Day or Clear Internet Freeze to reset the freeze internet schedule.

What you will see

When a device is frozen, it will not be able to access content. How that is displayed depends on the content you are trying to access. If you try to load an HTTP site, you will be redirect to the captive portal screen. However, if it is an HTTPS site, the page will simply timeout or say it cannot be reached.

Plume also gives you the ability to pause internet access on a device or person instantly through the Time Out feature.


How do I block a website or IP address?
Up to 64 total sites can be manually blocked at the network level and for each person. Another 64 sites can be blocked manually for each device. IP addresses can only be blocked if you have Outbound IP Protection and Intrusion Prevention enabled.

To block a website for everyone, follow the steps below:


  1. Tap on the Guard tab inside the main menu.

  2. Tap on Manage security events.

  3. Go to Block and then tap on Block... on iOS or the + if you are using Android.

  4. Choose either Block website or Block IP Address.

  5. Enter the URL or IP Address you wish to block and tap the check mark to save. Please note that full domain name is required for websites. For example; make sure to write "youtube.com” instead of "youtube".

  6. Tap on Block to confirm.

To block a website at a person or device level, do the following:


  1. Navigate to the desired person or device.

  2. Tap on Manage security events at the bottom of the page.

  3. Go to Block and then tap on Block... on iOS or the + if you are using Android.

  4. Choose either Block Website or Block IP Address.

  5. Enter the URL or IP Address you wish to block and tap the check mark to save. Please note that full domain name is required for websites. For example, make sure to write "youtube.com” instead of "youtube".

Please remember that a website blocked for a person will automatically be blocked on all the devices assigned to that person.


How do I remove a website from my Approve or Block list?
Plume allows you to personalize your online experience with customizable Approved and Blocked lists. Up to 50 total sites can be manually blocked at the network, person and device levels combined.

  1. To remove sites from the network level block or approved lists, go to the Guard tab from the main menu. Navigate to the person or device to remove sites from their blocked or approved lists.

  2. Navigate to the Manage security events option. This is accessible on the device, person, and network level as seen below.

  3. Find the site under the appropriate Approve or Block tab.

  4. Tap or swipe to remove the site from your list. Tapping View will bring up a web view of the site.


How can I put a person or device in time out?
JT Total Wi-Fi gives you the ability to briefly freeze or pause internet access for a person or device instantly through the Time Out feature.

  • Navigate to the device or person you would like to time out. Notice the pause button on the top of each screen.

  • Tapping the pause button once will enable a time out for 15 minutes. If enabled on a person, any device associated with the person is subject to the setting.

  • Tapping the button a second time will extend the timeout to 30 minutes. A third tap will end the timeout.

What you will see

  • When a device is frozen, it will not be able to access content. If you try to load an HTTP site, you will be redirect to the captive portal screen. However, if it is an HTTPS site, the page will simply timeout or say it cannot be reached.

JT Total Wi-Fi also gives you the ability to freeze or pause internet access on a device on a schedule through the custom freeze options.

User Guide: Plume Sense (motion detection)


What is Plume Sense
Plume Sense uses Plume SuperPods and the Wi-Fi connected devices in your home to detect motion. It is a smart motion detection system that also informs you when family members or guests arrive or leave.


Plume Sense Features
  • Live View - Take a look inside your network to see where the motion is currently happening.

  • Motion Alerts - Receive push notifications when motion takes place, based on when people are at home.

  • Motion History - Review the past 24 hours or 7 days of motion history in your home.

  • Personalisation - Plume Sense settings can be customized to fit you, your family and your home, including motion sensitivity, pet mode, Motion Alert frequency, and where motion detection is tracked in your home.


How does Plume Sense work?
Plume Sense detects the disturbances in Wi-Fi signals between your SuperPods or between a SuperPod and a motion capable device. These disturbances in the signal are translated into Motion events, which you can use to keep yourself aware of activity in your home.


What do I need for Plume Sense?
Plume Sense (motion detection) is included with your JT Total Wi-Fi subscription. You will also need to have at least one SuperPod being used as the Gateway pod and a few Wi-Fi connected devices. You will also need to be using the HomePass by Plume App to manage this feature and to receive notifications.


Is there anything else I need to set up for Plume Sense?
To properly enable motion alert push notifications and also receive notifications when people are arriving and leaving your home, you need to create profiles for people and assign each of them a primary device (HERE).


How do I enable motion detection in Plume Sense?
You can enable motion detection from within your associated HomePass by Plume App.

iOS


  1. From the home screen, tap on the Sense icon.
  2. Slide the Wi-Fi Motion detection toggle to the right. It can take up to two minutes for the system to be enabled.

Android


  1. From the home page, tap on the menu button and choose Sense.
  2. Slide the Motion Detection toggle to the right.
If you are planning on enabling push notifications for motion alerts when you are not home, you will also need to make sure every person has a designated Primary device. This will ensure you are not receiving notifications when a family member is home.


Which devices will help me detect motion and how are they chosen?
Plume Sense motion detection uses the Wi-Fi connections between SuperPods and your Wi-Fi devices to detect motion in your home. Up to 3 devices per SuperPod are used to detect motion.

5 minutes after turning on Plume Motion Detection, your list of Motion Detection Devices is populated with all the devices currently connected to your SuperPods by Wi-Fi.

Every time a new device connects to your network for the first time, it will also be added to the Motion detection device list.

If you turn off Plume Motion Detection for at least 10 minutes and then turn it back on, the list of available Motion Detection Devices will populate again with the devices currently connected to your SuperPods.

Not all devices in the Motion Detection Devices list will be used for motion detection since only 3 devices per SuperPod are needed to detect motion. Algorithms in the cloud automatically chose the most appropriate devices from the list to use for motion detection.

You can also designate specific devices for motion detection in the Motion Detection Devices list. Devices in the list that are not designated by you will not be chosen by the algorithm to detect motion.

Devices currently being used for motion detection are updated every 10 minutes by the cloud to ensure the best results. This ensures that inappropriate devices, such as those that go into a low-power sleep mode or are using a high interference channel, are not being used and another device from your list can be used instead.


How can I tell if someone is home?
If you have assigned a primary device for everyone in your home, you can use the People at Home feature in Plume motion to get notifications when people come home or leave.

  • Open the Motion Today view to see, the status changes of the people in your home.

  • Tap on the people icons at the top of the graph to bring up the People at Home screen. Displayed for each person is their current status along with a timestamp for their status change.

  • Tapping on a person allows you to enable/disable notifications about their status.

Motion Detection


Each person's status is based on when their assigned primary device connects and disconnects from the network. Because of this, it is important to assign suitable primary devices like mobile phones or Wi-Fi enabled smartwatches.

If their device disconnects because it is powered off or the Wi-Fi is turned off, it will show them as having left.

If you have motion alerts set up to be sent only when away, those alerts will be sent 15 minutes after the last person with an assigned device disconnects from your network.


Choosing your Motion Detection Devices
Plume Sense uses a behind-the-scenes algorithm to pick the devices that are best suited for motion detection. While each SuperPod will only use up to 3 devices to detect motion, we recommend leaving all devices selected in your Wi-Fi Motion Devices list to allow the algorithm to pick the devices and provide the best motion detection results. The algorithm will run every 10 minutes evaluating the connection of all devices used for Motion and switching to new devices if it determines one is better suited at that time.

Which devices should I choose to detect motion?


Only 3 devices connected to each SuperPod can be used to detect motion. We recommend leaving all devices in the Motion Detection Devices list selected for optimal performance, but if you would like to manually choose which devices can be used, the following guidelines will help you get the most coverage in your home.

  • Limit your selections to one device in each room to detect motion.

  • Only choose devices that will remain static.

  • Avoid choosing devices that are battery operated or may frequently go into a low-power state. Always-on devices such as voice assistants and other smart home devices are good candidates.

  • Since SuperPods are already being used to detect motion, avoid choosing devices that are either in the same room or very close to them.

  • Use the Live View feature to test the motion detection in each room.

How do I access and modify the Motion Detection Devices list?


If you choose more devices than the limit, the cloud will only use the 3 most appropriate devices connected to each SuperPod from your choices.

iOS
  • Tap on the Plume Sense icon on the top-right of the home screen.

  • Scroll down to the bottom of the screen.

  • Tap Select Wi-Fi Motion devices.

  • Choose your devices from the list and tap the green check mark to save.
Motion Detection Devices iOSMotion Detection Devices iOS
Motion Detection Devices iOSMotion Detection Devices iOS


Android


  • From the home screen, tap on the menu button and choose Sense.

  • Tap on Motion detection devices. All available motion capable devices will be in the list.

  • Check only the devices in the list that you want to use.

  • From the Motion Detection screen, you can also use the gears icon to access the Physical Security menu.

Motion Detection Devices AndroidMotion Detection Devices Android
Motion Detection Devices AndroidMotion Detection Devices Android


Why aren’t all my devices available in the Wi-Fi Motion Devices list?
These are the most common reasons a device is not currently appearing the Wi-Fi Motion Devices list:

  • The device was not connected to a SuperPod over Wi-Fi when Plume Motion detection was turned on.

  • The device was off when Plume Motion detection was turned on.

  • It takes a least 5 minutes for the Wi-Fi Motion Devices list to populate.

  • If the device is not assigned to anyone and has not connected to the network for more than 14 days, it will be removed from your overall device list which also removes it from the Wi-Fi Motion Devices list.

How do I add more devices to the Wi-Fi Motion Device list?

  • Turn off Plume Wi-Fi Motion detection for at least 10 minutes.

  • Make sure the devices you want to add to the list are connected to a SuperPod over Wi-Fi.

  • Turn Plume Wi-Fi Motion back on a wait at least 5 minutes.

  • Check the Wi-Fi Motion Device list to confirm the devices were added.



Why is motion not being detected?
  • Motion detection was just turned on.
    - It can take 2-5 minutes from when Motion Detection is turned on before motion starts being detected.


  • Your mobile may have lost its data connection.
    - The graph may stop being drawn if the connection drops temporarily.
    - Close the Plume app, check your connection and reopen the app.


  • You may not have enough devices and/or SuperPods currently being used to detect motion.
    - Even though you may seem to have enough devices available in the Motion Detection Devices list, not all of them are considered suitable.
    - Devices are disabled for motion detection if they go into power-saving mode or they are connected on a channel experiencing high interference but will still appear selected in the list.
    - Choose other devices for motion detection.
    - If possible, disable power saving features on the devices.


Why do I have poor motion detection coverage?
  • You may not have enough devices and/or SuperPods currently being used to detect motion.
    - Even though you may seem to have enough devices available in Motion Detection Devices list, not all of them are considered suitable.
    - Devices are disabled for motion detection if they go into power-saving mode or they are connected on a channel experiencing high interference but will still appear selected in the list.
    - Choose other devices for motion detection.
    - If possible, disable power saving features on the devices.


  • Motion detection sensitivity may be set too low.
    - Turning up the sensitivity may help with motion coverage.


  • All your Motion Detection devices are clustered around the same or just a few SuperPods. This will particularly impact networks that only have Ethernet connected SuperPods.
    - If all the devices being used for motion detection are very close to the same SuperPod (example: all in the same entertainment unit or room), motion detection will be limited to that area.
    - You can choose the devices available for motion detection in such a way that improves coverage or add Wi-Fi devices or re-position select devices, so they are not so close to the SuperPods.


I’m observing motion events when no motion was present
If motion is being detected when is no one is home, Motion Sensitivity may be set too high.

If you have sensitivity set to High and have pets, enable Pet mode. If you already have pet mode enabled, turn the sensitivity down to medium. Continue adjusting and testing the sensitivity, using Live View as a guide.

If you do not have pets, other items in your home may also inadvertently trigger motion events:

  • Oscillating fans
  • Robotic vacuums
  • Curtains blowing due to a breeze
Try lowering the sensitivity so these occurrences are not detected as motion. If possible, you could also deselect the devices in those affected rooms from your Motion Detection Devices list.

Motion Detection Devices and SuperPods should also be placed towards the centre of your home, instead of on the outside walls. If the sensitivity is too high and your devices are too close to the outside walls, motion happening outside, like someone dropping off a package may trigger an event.