Report a Broadband fault


If you are having difficulties connecting to the internet on your JT broadband connection, then it could be because of a problem with the network. As part of your rental agreement with us, if the fault is on the JT network we will send out an engineer to fix it, and you will not be charged.

However, some faults may be caused by a problem with your internal wiring or equipment. JT is responsible for the line up to and including the NTP (Network Terminating Point) - The point in which our network cable enters your home or premises. If an engineer visits and the source of the problem is proved to be your internal wiring or equipment, you will be charged for the visit.

If your broadband connection is not provided by JT, please contact your service provider for further assistance. 

To check your broadband speed please click here.

Has the router/modem been rebooted?
Do ALL telephone sockets with equipment connected have a broadband filter connected?
Telephone number the broadband service is provided on
Email address
Alternative contact number (mobile)
Type of fault
Have you tried connecting to the internet using an Ethernet cable?
When connecting via a wireless connection are all your devices dropping out?
Exact nature of problem/further information
Make and model of router/modem (if known)