Report a mobile fault



 

Helpful Information

The iPhone 'how to guide' can be found here

 

Report your fault

Mobile or Mobile Broadband number the fault is on
Account Holder Name
Alternative Contact Number
Email address
Make and Model of Handset (if known)
Have you turned the handset / mobile broadband dongle on and off?
 
Have you tried putting your SIM card in another mobile phone / mobile broadband dongle?
 
Have you tried a different working SIM card in your mobile phone / mobile broadband dongle?
 
If you have an iPhone, have you checked pepper is in the APN area? (Please see the link above this form for the iPhone 'How to guide')
 
Type of Fault
In the case of calls / SMS issues, please provide examples surrounding your fault
In the case of coverage / data issues please provide examples surrounding your fault
In the case of roaming issues please provide examples surrounding your fault
Has this form been filled out in store?
 
Any further details or information

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