We are committed to listening to our customers to continually improve the products and services we provide, which is why for the last 5 years we have conducted independent research to gain your views and feedback on various aspects of our service.
This survey is carried out 4 times per year, using independent Market Research company; SigDiff Limited. The research looks at both JT and also other local service providers and we use this information to listen, learn and improve the products and services we offer you.
- The chart below shows how you have rated your satisfaction with JT’s customer service over the last 5 years.
- We are reviewing this latest insight closely and are working hard to deliver further improvements for our customers.
On a rolling scale, 47% of people who took part in our survey said they are either very satisfied or extremely satisfied.
% Very satisfied/Extremely Satisfied
Brand Satisfaction Trend (7-point satisfaction scale) Base per wave (total): JT (157-227)
Source: SigDiff Jersey 19th June - 4th July 2017
We hope that by publishing this data we can help customers make an informed decision on which telecoms provider to choose. The update from our next survey will be published in November. We value your custom and have set out in our Customer Promises exactly what you can expect from JT, click here to view.