We're happy to hear from you


The experience our customers have when they call us is really important. That’s why we monitor and publish our call answering performance and ensure everyone at JT is focused on meeting your needs.  

Calls to 01534 882882

This table shows the total number of calls received so far today.*

Number of incoming calls 305
Number of calls answered 287
% of calls answered within 40 sec 85%
Average call answer time 00:32 sec

*Stats updated hourly, Monday to Friday 9am-5pm. Last updated: 14:42, 28 November

For information on upcoming Network Enhancements please click here


Residential queries


Contact us through the web via a form here

JTHelp Facebook page: Mon - Fri 8.30am to 5pm

 JTGlobalHelp Twitter page: Mon-Fri 8.30am to 5pm


Billing team home@jtglobal.com
Faults team fault.reporting@jtglobal.com
Sales Landlines home@jtglobal.com
Sales Mobile mobile.services@jtglobal.com

By phone

Call 01534 882882

Billing open Mon - Fri 8.30-5.30pm & Sat 8.30am-5.00pm

Faults open Mon-Sat: 8am-9pm & Sun 9am-6pm 

Write to us


PO Box 53
No1 The Forum
Grenville Street
St Helier

Store Address:

P.O. Box 53,
18 Queen St
St Helier

Jersey store Opening times

Monday to Saturday (excluding Thursday) 9am to 5.30pm
Thursday 9am to 7pm
Sunday: Closed

Let us know how we are doing... 

For Complaints or Compliments please email customer.services@jtglobal.com

Business queries


Contact us through the web via a form 

JT Business Customers here
JT Wholesale Customers here


By phone 

Call 01534 882345 Mon - Fri 8am til 5pm