BT TextDirect gives textphone users greater access to the telephone system. You can use the service if you are a textphone or voice phone user and want to talk to a textphone user.
To use BT TextDirect you just dial the correct BT TextDirect access code from the list below followed by the number, including the dialling code, of the person you want to call. Where the call is being made between people using an ordinary voice phone and a textphone, a RNID Typetalk operator will automatically join the call and translate typed words to voice and spoken words to text.
In order to access the TextDirect service you must have a textphone.
The prefixes are:
18001 - for all calls made from a textphone.
18002 - for all calls made from a hearing person using a telephone.
18000 - for all emergency calls from a textphone.
Making a call using BT TextDirect - 18001
Textphone users making a call should always use the 18001 prefix before the telephone number of the person they wish to call. The 18001 prefix informs the telephone network that a call is being made from a textphone and that an RNID Typetalk Operator may be required to join the line.
Making a telephone call using BT TextDirect - 18002
A telephone user making a call will use the 18002 prefix before the telephone number of the person they wish to call if there is a possibility that a textphone user could answer the call. For example, if the call is being made to a mixed household of deaf and hearing people.
Making a text emergency call using BT TextDirect - 18000
To contact the emergency services textphone users should dial 18000. 18000 will connect the textphone users direct to an emergency Operator and an RNID Typetalk Operator will relay the call. Callers using the emergency services number must clearly state to the relay operator that they’re calling from Jersey, to ensure that their call is dealt with quickly and efficiently.
Telephone users receiving a text call using BT TextDirect
As a telephone user answers a call they will hear a recorded message informing them that the call is being made through BT TextDirect. As part of the recorded message there is an option to listen to a brief explanation of how a relay call works and that a textphone is calling, so an RNID Typetalk Operator will be involved in the call. BT TextDirect will then provide one of the following services depending on the particular requirements of the two callers:
- A telephone to textphone call requires an RNID Typetalk Operator to be involved in the call.
- A telephone to telephone call will not require an RNID Typetalk Operator to be involved in the call.
- A textphone to textphone call will not require an RNID Typetalk Operator to be involved in the call.