If you are having difficulties connecting to the internet on your JT broadband connection, then it could be because of a problem with the network. As part of your rental agreement with us, if the fault is on the JT network we will send out an engineer to fix it, and you will not be charged.
However, some faults may be caused by a problem with your internal wiring or equipment. JT is responsible for the line up to and including the NTP (Network Terminating Point) - The point in which our network cable enters your home or premises. If an engineer visits and the source of the problem is proved to be your internal wiring or equipment, you will be charged for the visit.
If your broadband connection is not provided by JT, please contact your service provider for further assistance.
The information regarding your ONT can be found on page 4 of the Welcome to Fibre Guide here.
To carry out a speed test please click here.
To see an example of a broadband filter, please click here.
To see a picture of an ethernet cable, please click here.
Report your fault
To provide services to you, we need to handle personal information about you and this will be processed in accordance with the Data Protection (Jersey) Law 2018 / Data Protection (Bailiwick of Guernsey) Law 2017 and in accordance with our Data Protection Notice which can be found here. By completing this form you are consenting to us using this information to provide you with service(s). Your information will be retained for up to a maximum of 6 years after the end of your contract with us. You have a right to ask for a copy of the information held about you in our records. If you require us to correct any inaccuracies please email firstname.lastname@example.org. Full details of your rights can be found at here.