Privacy Policy



JT Group Limited - Data Protection Notice

This is the data protection notice referred to in the various JT Terms and Conditions applicable to our products and services (the "Conditions"). Terms defined in the relevant Conditions shall have the same meaning in this notice unless otherwise defined in this notice.

This notice applies to any natural person (a "data subject" or "you") entering into a Contract with JT ("we" or "us") or in relation to whom JT receives personal information in relation to a Contract. We may update this notice at any time.

JT is a 'data controller'. This means that we are responsible for deciding how we hold and use personal information about you. We comply with the provisions of the Data Protection Act 1998 and as of 25 May 2018, the General Data Protection Regulation (EU) 2016/679 (as applicable, the "Data Protection Law") when keeping personal data about data subjects in a computer or in certain filing systems and when we obtain, use, disclose or otherwise process such data.

It is important that you read this notice, together with any other data protection notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information. 

JT will process your personal information on the following legal bases:

  1. it is necessary for the performance of a contract to which you are a party (the "contractual necessity" basis);
  2. it is necessary for compliance with a legal obligation (other than a contract) to which JT is subject (the "legal obligation" basis);
  3. it is necessary for the purpose of legitimate interests (the "legitimate interests" basis) pursued by JT or a third party provided your interests and fundamental rights do not override those interests;
  4. if it is necessary to protect vital interests (life and limb) of the data subject or another person (the "vital interests" basis); or
  5. if it is necessary for any legal proceedings, obtaining legal advice or establishing, exercising or defending legal rights (the "legal proceedings" basis).

The purposes for which (and, in parentheses, the relevant legal bases on which) JT shall process your personal information in relation to the Contract are as follows:

  1. performing the Contract and providing the Service (legitimate interests and, where the data subject is a party to the Contract, contractual necessity);
  2. dealing with complaints or enquiries in relation to the use of the Service (legitimate interests);
  3. assisting the emergency services in an emergency (legitimate interests and, in some circumstances, vital interests);
  4. debt collection, credit referencing and preventing fraud, theft and other unlawful activity (legitimate interests); and
  5. compliance with applicable law or orders of a court or other body of competent jurisdiction (legal obligation).

Some of the above bases for processing will overlap and there may be several bases which justify the use of your personal information. We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason, for example for the prevention of crime, or that reason is compatible with the original purpose, or is in your interest. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

If you fail to provide certain information when requested, we may not be able to perform our obligations under the Contract and we may be prevented from complying with our legal obligations. In such circumstances, JT may suspend the Service and/or terminate the Contract.

JT may disclose your personal information to members of the JT Group and to third party sub-contractors or agents engaged by JT for the purpose of performing the Contract and providing the Service. JT may also disclose your personal information to persons making a complaint or an enquiry in relation to the use of the Service and, in an emergency, to the emergency services. Your personal information may be shared with other communications service providers and network operators, credit reference and debt collection agencies and the appropriate authorities for the purpose of preventing fraud, theft and other unlawful activity. JT may also be legally required to share your personal information with judicial, law enforcement, regulatory and governmental bodies or agencies.

JT will not transfer your personal information outside of the Channel Islands or the European Economic Area or to an international organisation.

JT will store personal information for no more than 6 years after your Contract has ended.

Under the Data Protection Laws, you will have the right in certain circumstances to:

  1. request access to your personal information (commonly known as a 'data subject access request'). This enables you to receive a copy of the personal information held about you and to check that it is being lawfully processed;
  2. request correction of your personal information. This enables you to have any incomplete or inaccurate information held about you corrected;
  3. request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You will also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below);
  4. object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes;
  5. request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information, for example if you want us to establish its accuracy or the reason for processing it; and
  6. request the transfer of your personal information to another party.

If you wish to review, verify, correct or request erasure of your personal information, object to the processing of your personal information, or request the transfer of your personal information to another party, you should contact JT in writing. JT has appointed a data protection officer who may be contacted at dpo@jtglobal.com. You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if the request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We do not envisage that any decisions will be taken about you using automated means, however we will notify you in writing if this position changes.

If you would like to make a complaint about the way we have collected or used your personal information, please contact us at dpo@jtglobal.com.

If you are unhappy about the way we have handled your complaint and/or you would like to take the matter further or make a complaint directly to the regulator without contacting us first, you can do so by contacting the Information Commissioner’s Office (“ICO”) by following this link: https://ico.org.uk/concerns/ or telephoning the ICO helpline, which is +44 (0)303 123 1113.

Your Right to Object

 It is important that you understand that you have a right to object to us processing your personal information where we do so exclusively on the basis of legitimate interests. As set out above, this applies to where we are processing your data for the purposes of:

  • performing a Contract to which you are not a party
  • dealing with complaints or enquiries in relation to the use of the Service
  • assisting the emergency services where there is no risk to life or limb
  • debt collection, credit referencing and preventing fraud, theft and other unlawful activity 
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