Appy achievement for JT

JT’s My Account app is in the running for one of this year’s top digital awards, having shortlisted in the Best App category in the UK Digital Experience Awards 2019 (UKDXA).

Judged by a panel of independent international business professionals, against a strict criteria endorsed by Cranfield School of Management, the awards recognise how leading-edge technology and solutions can improve customer’s experience.

The ‘JT My Account’ free app was built locally in-house, by JT’s team of software developers following customer insight gained from focus groups and from JT’s customer insight panel. From this JT identified an opportunity and demand for a unique app which would provide JT customers with a way of managing their services and viewing their bills on mobile devices giving them the freedom and flexibility to monitor, track and control their usage on the go, when and where they needed to.

The aim is to take complex billing information, including a large range of pricing packages in a simple and easy-to-use way – designed and built in a highly scalable and responsive way to ensure customers can use it securely.

The app, which is the only one of its kind in the Channel Islands, allows JT customers to personalise their accounts, set up a roaming ‘bolt on,’ and even create data usage alerts to give them access to real-time information.  The ability to tailor services, add value options and stay in control means JT’s customers are aware of usage and if needed can change services to suit their situation wherever they are. The free app has been downloaded over 40,000 times with over 55% of JT customers now using it daily. Since its launch in 2015 the design and functionality has grown significantly, thanks to customer feedback and new technology it now includes a ‘live chat’ facility which lets customers interact directly with the JT team to resolve queries faster than ever before and even log faults.

Dominic Vye, Head of Commercial Development, Customer Management and Digital Services at JT commented: “The team and I are so pleased to have our app shortlisted for this prestigious award, putting us side by side with many leading tech companies across the UK. Since the deployment of high-speed networks, mobile and internet usage has massively increased, and customers want a quick, easy and reliable way to manage their services. This shortlist is testament to great teamwork between our customers and our development team and encourages us to continue to invest in similar services as part of JT’s ‘digital first’ policy of tech innovation. With a single aim of helping our customers access JT’s products in the easiest way, when where and how they want to.”

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Notes to editors

For more information please contact Anna Thorne at Direct Input on 01534 735253 or at anna@directinput.je



JT Living Wage Employer

JT accredited as living wage employer

Caritas Jersey has recognised JT’s commitment as a living wage employer with the presentation of a plaque at the company’s Forum headquarters.

JT is Jersey’s first large-scale commercial organisation to become a Living Wage Employer, ensuring that all its employees in the Channel Islands and around the globe are paid a fair wage for their work.

In Jersey JT employs over 400 people, and over 600 worldwide. The company’s pledge to provide access to a fair wage across its jurisdictions has been welcomed by Caritas Executive Director John Scally. “JT has set a great example as a large organisation which fully understands the value of its employees and is committed to working with the community to help eradicate poverty in Jersey. The living wage is a two-way street, supporting the community and supporting better business practice. Having valued and respected employees mean that businesses benefit from lower absenteeism, lower turnover and better service from their teams,” said Mr Scally.

The government’s minimum wage rate is separate to the living wage which is an hourly rate calculated by the Living Wage Foundation to cover the basic essentials of living, like housing, food and transport and the aim of the Caritas campaign is to raise people out of poverty by working with local employers.

JT Group HR Director, Nicola Reeves, said: “JT prides itself on being a responsible employer, we have supported Caritas since the Living Wage was formed and this recognition is our step to ensuring that people who live and work in Jersey have access to a wage which covers their basic needs, starting with our own people. We really hope that other Jersey employers across all industries recognise the worth of this campaign and more importantly the value and welfare of their employees which in turn will benefit our community as a whole.”

Today, over 2,500 employers throughout the UK and the Channel Islands display the Living Wage Employers Mark. In April 2019 Caritas announced a living wage rate for Jersey of £10.55.

Companies wanting to know more about becoming a living wage employer can find out more on the Caritas Jersey Living Wage Project website.

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Notes to editors

For more information please contact Anna Thorne at Direct Input on 01534 735253 or at anna@directinput.je



The Big JT Together Street Party

Together Street Party celebrates the joining of new life and old connection

To celebrate the reconnection of the Old Quarter to the heart of St Peter Port, JT have joined forces with Bailiwick Estates and Market Buildings to host the Together Street Party on Saturday 6 July.

This free, family-orientated community summer party will also include the many superb restaurants, cafes and retailers located inside The Market Buildings, in Mill Street and the surrounding pedestrian area.

From 2pm a huge range of Guernsey’s finest entertainers and musicians will bring new life to Market Place and The Old Quarter, and in keeping with the old meets new theme there will be stilt walkers, Punch and Judy, roaming magicians, carousel rides, face painters and much more. JT’s popular Tiki Hut will bring a festival feel to the area and there will be a unique ‘Creation Station’ which will have all the necessary bits and bobs required to make party hats, crowns, masks and other fancy-dress items. Familiar local bands and performers will keep the party atmosphere alive until 9pm.

Free tours organised by professional tour guide, Keith Pengelley of Guernsey Walking Tours will take groups through the Market Area and into the Old Quarter to rediscover and explore the vibrant history that created this iconic area of St Peter Port and bring to life it’s vibrant past. There will also be an opportunity to view the ‘Discovering Guernsey’ short film, made by Susan Lloyd and Spike Productions at the newly opened George Crossan Gallery in the Inner Street.

JT’s Deputy Managing Director in Guernsey, Tamara O’Brien, said: “With Summer finally here we all enjoy a summer party, and we felt this party is the perfect way to celebrate the rejuvenation of our Market which has been the hub of our town for centuries. By coming together, celebrating the new and old we’ll get together show our thanks as a community to the men and women that brought the old quarter into what has become today’s vibrant retail hub.

‘We’ll also have our JT team on hand sharing exclusive offers and providing biodegradable and re-usable giveaways for the families and islanders who join us. We hope to see as many people there as possible for this free community event. Given the beautiful location, we strongly encourage everyone attending to collect and take home their rubbish and leave Market Square litter free, not least in support of the sustainable market in the inner market buildings which is helping us all be more mindful of our impact on our island.”

Sonia Taylor Director of Market Buildings said; ‘‘We are thrilled with the result and look of the new pedestrian street that links the Old Quarter with the Heart of Town. All too often visitors would not proceed into Market Street and onto the adjoining retail and restaurants. Since the completion of phase one, there has been a significant increase in footfall towards the Old Quarter and we believe that the additional directional signage will see this trend continue.

“We are delighted to have teamed up with our generous sponsors JT to plan a magnificent family street party that will celebrate this positive step in linking the old with the present cultural and retail hub of St Peter Port. The free JT Street party is from 2pm till 9pm on the 6 July with activities for everyone to enjoy. We hope that families and adults alike come to help us celebrate and join in the fun of what promises to be a great day for all.”

JT Street Party on our events page >>
The JT Together Street Party Facebook page >>



Europe’s most connected telco partners with 1oT to unveil a new eSIM solution at MWC

In a bid to firmly establish itself as Europe’s most connected operator and cement its reputation as one to watch State-owned 120-year young operator JT Group has joined forces with 1oT to launch an innovative eSIM solution at this year’s MWC. This eSIM solution is set to open up a new level of global connectivity for IoT service providers.

Designed specifically for the needs of start-ups and small and medium-sized IoT service providers, this new 1oT eSIM, technically known as eUICC, will enable them to operate in multiple regions worldwide. What’s more, through this partnership with JT those customers will now also benefit from JT’s extensive worldwide roaming network.

This eSIM is set to simplify and revolutionise the market for these users by enabling a ‘virtual swap’ in the air between pre-negotiated operator services without the need to physically change the SIM card. It will also leverage the global roaming deals provided by JT opening up access to over 700 of JT’s partner networks potentially making it the world’s most flexible SIM.

Graham Hart-Ives, JT’s Head of IoT Sales, said: “We have continued to grow our offering over recent months and we are delighted that the work we have done to build a strong position in this market is bringing substantial benefits to our forward-thinking and long-term partners, like 1oT. This is a great example of leveraging partnerships and innovating using latest SIM technology to jointly provide the best possible product for customers.”

1oT is an operator independent global connectivity provider which handles the complexity of working with multiple operators in different regions for IoT service providers and device makers.

Märt Kroodo, founder and CEO of 1oT said: “This launch is an exciting next step in SIM technology which provides vastly improved convenience for customers. This partnership of JT’s innovation and flexibility in working with different partners and our expertise will together deliver connectivity products for IoT which greatly improve customers experience and take the market forward.”



Speednet SMART JT partnership

JT adds to its global reach with new Belize partnership deal

In its pacy drive to establish itself as Europe’s most connected operator, JT has announced the addition of another significant partner to its extensive global network; Speednet Communications. Through this new partnership with Belize’s leading mobile network operator, JT’s International team is pushing ahead with ambitious plans for global growth.

JT will provide a fully managed service, which is GSMA compliant, for both inbound and outbound roaming to Speednet Belize, using JT’s existing 2G, 3G and 4G roaming connectivity and supported through JT’s network extension platform.

Thanks to JT’s Roaming as a Service provision, Speednet Communication’s end-users also gain access to international roaming coverage across JT’s substantial 700+ networks around the world. In addition, JT will provide inbound roaming services, enabling visitors to Belize to connect and roam on Speednet Communications world-class 4G network.

Tom Noel, Managing Director of JT International, said: “JT’s customers in the Channel Islands already have access to one of the widest roaming networks available and our International team are using these unrivalled partnerships to now enable leading emerging markets to benefit from this service. Our energetic roaming team work tirelessly to enable customers access to roam where they want, when they want and this roaming as a service partnership is a natural extension of that success. Adding Speednet to our trusted global network of partners offers benefits and cost savings for their customers and for ours; with the freedom to roam with confidence.”

Leonardo Calle, the CTO at Speednet, said: “JT’s Roaming as a Service is a unique product that brings us the benefits of direct roaming relationships. The immediate access to over 700 of JT’s direct partners will give our customers the ability to roam across the globe seamlessly.”



Digital Ace 2019

JT help parents get a ‘Haandle’ on e-safety at Digital ACE

JT’s retail team will be on a stand at this year’s Digital ACE event organised by Digital Greenhouse on Saturday 2 February between midday and 5 pm at Beau Sejour. This popular annual event takes place ahead of National Safer Internet Day attracting high numbers of visitors keen to know more about the latest technology.

The exponential growth of the internet means our children and young adults are spending more time than ever online, both at home and at school for development and play. This explosion of use brings with it a need to help educate parents and young people to understand the risks they could face online. The JT team are ready to help giving easy to understand practical advice and tips on how to stay safe online.

They will also be demonstrating Haandle, an innovative parental control device for e-safety. The latest figures released by Ofcom show that more than a third of 12 to 15-year-olds find it difficult to moderate their screen time and Haandle can help families manage online activity. The device, which is exclusively available at JT, allows parents to set limits and manage their children’s internet access by setting times and parameters on devices their children have access to. This works across mobile data and Wi-Fi networks in and outside the home, so it can be a useful tool for parents to help encourage healthy usage.

The JT team will also give practical guidance on how to configure devices. And to keep the children entertained while we help answer questions, the stand has the latest Nintendo switch console available to trial and some great giveaways, including a chance to win a brand-new Nintendo Console.

Tamara O’Brien, JT’s Head of Customer Experience said: “It’s great to support the Digital ACE event again this year and to have the chance to provide islanders with advice, tools and safety tips as well as offering some fun, guidance and demonstrations at the event. This is such a valuable event for islanders to find out more about the power of technology we all now rely on, but also how to use it safely. We are looking forward to welcoming people and will be happy to help with any questions that they may have.”

For anyone who can’t get to Digital ACE, JT’s High Street shop team are always happy to see people in-store and help with useful information and friendly advice on the latest range of technology. They can also help customers with enabling Internet routers to block certain sites or seeing first-hand the devices we have available to help them stay in control online.



JT Head of Culture and Values

JT Teams pull together to raise money for charities in their communities

In 2018 JT teams raised £21,831 for their chosen charities through a combination of group events and individual challenges across all JT’s locations.

In Jersey the team worked with Littlefeet Environmental and Jersey Marine Conservation while the Guernsey team supported the Marine Biology Section of the Société Guernesiaise. The money raised by the teams will directly benefit local environmental causes, providing much needed funds to support valuable work in the communities that JT is a part of.

Spurred on by the JSPCA’s plea for help to save the Jersey Animal Shelter, the JT team in Jersey have decided to put their full support behind the charity in 2019. While in Guernsey the JT team will focus on supporting the great work of the much-loved local animal charity, the GSPCA.

Christophe Chateau, JT Group Head of Culture and Staff Engagement, said: “Animals play an important role in many people’s lives, as valued companions for some and for many others they are a lifeline. Right now, help is needed to ensure that the people that look after the animals and pets in our community have what they need to continue to provide islanders with a vital service.

“We are committed to supporting the JSPCA’s efforts to help fund the shelter in the same enthusiastic way that we have supported local charities and initiatives for decades. For us, it’s a great way to bring people together, have fun, raise money and change something in our community that needs our help.

“We are in close contact with the JSPCA to ensure that volunteering and fundraising efforts meet the charity’s most immediate needs, working out a programme of events for JT’s people to get involved in. We have had some great successes with charity-focused events in the past, they are enormously popular and attract a lot of participation from the wider community. We hope to be just as successful this year.”

More information about the company’s work in the community is available on the charity and community pages of the JT website.

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Notes to editors

Issued by Anna Thorne at Direct Input on 01534 735253 or at anna@directinput.je

The charities JT offices will be supporting are:



Team Gravity

JT Presents Tim McGuinness of Team Gravity

Jersey based Team Gravity captain and VR Business owner, Tim McGuiness takes some time out from the intense world of Virtual Reality Esports to give us an insight into how JT’s full fibre technology has turned his passion into a business and made him a household name in the world of VR Esports. Watch the video to hear from Tim about Virtual Reality Esports, training and his journey to some of the biggest gaming events on the planet.



About JT

Jersey Landline issue

We would like to apologise once again to all customers who were affected by service problems with the Jersey Landline issue on 27th December and then on 30 December. Thank you for your patience and support. The network is normally extremely robust, but we fully understand that is cold comfort when there is a problem.

The two incidents were unrelated technical issues. We will now undertake a full investigation to isolate the exact root cause of each one so that we can make sure it isn’t repeated. Needless, to say we will be monitoring the network very closely indeed over the coming days.

Given the timing over the holiday period, the fact we had two problems close together, and that they collectively affected the majority of our customers in some way, we will be offering compensation in line with our customer promise. Compensation will be seen in our customer’s January bills. This will take the form of a week’s free landline rental . And for broadband customers, a waiver on charges for data use in excess of broadband bundles in January.

We take our responsibility as one of Jersey’s core infrastructure providers very seriously indeed. We would like to reassure our customers that problems are rare. But if something happens we have careful plans in place to deal with it as quickly as possible. We always aim to get back to normal as soon as we can. Part of our protocol includes notifying the emergency services as the Health and Social Services community alarms used by some customers are affected by loss of landline service. We have been working pro-actively with all Emergency Services to continually improve the services.



JT Supports JSPCA

The JSPCA to get a helping hand from team JT in 2019

Following our public appeal for support, JT has chosen the JSPCA as its charity of the year in 2019. JT will be encouraging staff to support the charity with events. As well as corporate and personal fund-raising.

 

Earlier this year we took steps to engage the public to support us. Thus, ensuring that both the charity and Animals’ Shelter would be able to continue providing services for the Jersey community for many years to come.

 

Kevin Keen, the JSPCA’s volunteer Chief Executive Officer said: “To end the year with positive news is great for everyone involved. We are really pleased that our campaign has resulted in JT choosing us as the beneficiary of their annual fund-raising. Their support will help raise awareness of the services we provide and generate funds.”

 

A Popular Choice

Christophe Chateau, JT Group Head of Culture and Staff Engagement, said: “The JSPCA were an obvious and popular choice for us as our 2019 charity of the year. So many of us will have had contact with the Animals’ Shelter over the years. We know just how vital their services are for the Island’s sick, injured or homeless and lost pets. Without their presence, a much-needed service would disappear from our community. We know that our people at JT will get behind the efforts of the charity t. Thus, we hope to help fund the shelter in the same enthusiastic way that they have thrown their support behind many local charities and initiatives by fundraising and volunteering for decades. We are very hands-on and passionate about our community.

 

“As a locally-owned company, we’d also love to see other Jersey companies take up the opportunity to choose the JSPCA as their focus for fund-raising. Especially, in 2019  but also beyond. Therefore, we can continue to have a Shelter and service to be proud of.”

 

As well as encouraging corporate sponsorship and funding the charity has reached out directly to Islanders. This is in the hope of supporting them through ongoing donations and fundraising. For more information about fundraising for the JSPCA go to our Support Us page.