Customer Satisfaction Results

  • JT Customer Satisfaction
    Survey Results

We are committed to listening to our customers and therefore to continually improving the products and services we provide. So, this is why for the last 8 years we have conducted independent research to gain your views and feedback on various aspects of our service.

This survey is carried out quarterly. We use an independent local Market Research company, ‘Island Global Research’. The research looks at the performance of JT as well as several other local service providers. We use this information to listen, learn and improve the products and services we offer you.

Historical data

  • The chart below shows how you have rated your satisfaction with JT’s customer service over the last 8 years.
  • We are reviewing this latest insight closely. And, thus are working hard to deliver further improvements for our customers.

Customer Satisfaction

On average across the year, 74% of customers who took part in the survey were either satisfied or very satisfied with the Quality of Service they receive from JT.

Source: Island Global Research: 6th – 18th July 2022 : Average sample size per wave: 343 (Jersey 225/Guernsey 118)

We hope that by publishing this data we can help customers make an informed decision on which telecoms provider to choose. The update from our next survey will be published in November 2022.

We value your opinion and have set out in our Customer Promises exactly what you can expect from JT, click here to view.