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Save Money
10% loyalty discount
Win Big
Monthly prize draws
Priority Access
To high demand devices
Exclusive My JT Perks April Prize Draw
WIN an incredible Mesh Wi-Fi 7 System
and a Wi-Fi Home Health Check worth over £350!
and a Wi-Fi Home Health Check worth over £350!
Prize Draw closes for entries at 10.00am on Thursday 30th April 2026.
Please note, if you're not eligible for My JT Perks, your entry will be removed.
View our full terms of reference
Please note, if you're not eligible for My JT Perks, your entry will be removed.
View our full terms of reference
Multiservice Discount
A 10% discount will be applied every month to your mobile, broadband and landline.
Exclusive Member Prices
As a JT Perks Member, you'll get access to exclusive pricing on the latest selected tech.
Prize Draws & Giveaways
Enter into our monthly draw with a chance to win amazing prizes.
Priority Access
Be the first to access high demand new devices like the latest iPhone and new releases from Samsung
Frequently Asked Questions
We know that whenever you’re considering renewing your services, it’s natural to have questions. This FAQ section is here to give you clear, simple answers so you can feel fully informed. Most importantly, we want you to have the confidence and choice to decide what’s right for you.
Q: What’s changing?
From 28 February 2026, the 10% loyalty discount will form part of JT Perks, our new loyalty programme. To be eligible for JT Perks and receive the 10% discount, your mobile, broadband and landline must all be within a fixed 12 or 24 month minimum term.
Q: How do I renew my contract?
Online 24/7: www.jtglobal.com/renew
Mon – Saturday 9am – 5.30pm: My JT App Live Chat & Service Hub
Phone: 01534 882 882
Q: What if I’ve missed the deadline of 24th February to renew, can I still renew?
Yes. Until 26th March, you can still follow the link in the email we sent you and renew.
Q: I’ve received a bill without the 10% discount on, can I renew to start receiving the discount again?
Yes. Until 26th March, you can still follow the link in the email we sent you and renew. We’ll let you know when you submit your form if you’re eligible for a credit back on your account and what you can expect.
Q: Do I get automatically added to JT Perks?
Yes - If you meet all eligibility criteria (You have JT Mobile, JT Broadband, and JT Landline all in fixed minimum term). Customers are automatically enrolled into JT Perks as soon as they qualify. Info - If you’ve chosen not to receive marketing communication via email or SMS from us, you won’t get any messages about JT Perks. Manage and check your preferences easily in your My JT app here >
Q: How can I update my marketing preferences and receive JT Perks messages?
You’ll receive an email from our team confirming your contract renewal and application of the 10% multi-service discount. Within that email you’ll be invited to sign-up to JT Perks. Alternatively, you can opt-in to Email and SMS contact preferences in the ‘Contact Settings’ area of your My JT app (Manage > Account Settings > Contact Settings). We’ll only contact you about exclusive JT Perks benefits, offers and priority access if you have chosen to opt in to marketing communications.
Q: Am I being forced into a new contract?
No, not at all. Renewing is completely optional. Customers who choose not to renew can keep their services exactly as they are, they just won’t be eligible for the 10% discount and JT Perks.
Q: What happens if I don’t renew?
Nothing changes to your services - they continue as normal. You’ll simply no longer receive the JT Perks 10% multiservice discount from 28 February 2026.
Q: Will my bill look higher if I don’t renew?
Yes, though the standard service prices stay the same. The difference is that the 10% loyalty benefit no longer applies if you’re not eligible for JT Perks (Mobile, broadband and landline must all be within a fixed 12 or 24 month minimum term).
Q: Can I renew later if I change my mind?
Yes, of course! You can renew services which are out of fixed minimum term at any time. If you have renew to have all three services, landline, broadband and mobile, in a fixed minimum term of at least 12 months then you’ll be immediately eligible to receive the discount again.
Q: What do other providers offer their customers?
Other providers discounts are often linked to being in a fixed‑term bundle too. What’s different with JT is that we’ve brought that under JT Perks, so you’re not just getting a discount, you’re getting priority access to new devices, exclusive pricing and extra rewards as well. It’s our way of recognising loyalty, not just selling a contract.
Q: Why is JT making this change and what exactly is included in JT Perks?
JT Perks is designed to reward loyalty with more than just a discount. By aligning the discount with a fixed term commitment, we can offer:
Yes! Once they have mobile, broadband and landline services on a fixed term they’ll automatically receive their 10% loyalty discount and can sign up for JT Perks to receive even more exclusive perks!
Q: Does JT Perks cost anything?
No 😊 it’s a free loyalty programme for eligible customers.
Q: Why should I choose JT?
JT Perks is designed around long‑term value. You get the same kind of contract‑based savings you’d expect elsewhere, but with added benefits that grow over time. We recognise Islanders have a choice and are extremely grateful for them choosing to be part of the JT family, so we reward that commitment with flexibility, exclusivity and perks, not just a credit on a bill.
Q: What’s changing?
From 28 February 2026, the 10% loyalty discount will form part of JT Perks, our new loyalty programme. To be eligible for JT Perks and receive the 10% discount, your mobile, broadband and landline must all be within a fixed 12 or 24 month minimum term.
Q: How do I renew my contract?
Online 24/7: www.jtglobal.com/renew
Mon – Saturday 9am – 5.30pm: My JT App Live Chat & Service Hub
Phone: 01534 882 882
Q: What if I’ve missed the deadline of 24th February to renew, can I still renew?
Yes. Until 26th March, you can still follow the link in the email we sent you and renew.
Q: I’ve received a bill without the 10% discount on, can I renew to start receiving the discount again?
Yes. Until 26th March, you can still follow the link in the email we sent you and renew. We’ll let you know when you submit your form if you’re eligible for a credit back on your account and what you can expect.
Q: Do I get automatically added to JT Perks?
Yes - If you meet all eligibility criteria (You have JT Mobile, JT Broadband, and JT Landline all in fixed minimum term). Customers are automatically enrolled into JT Perks as soon as they qualify. Info - If you’ve chosen not to receive marketing communication via email or SMS from us, you won’t get any messages about JT Perks. Manage and check your preferences easily in your My JT app here >
Q: How can I update my marketing preferences and receive JT Perks messages?
You’ll receive an email from our team confirming your contract renewal and application of the 10% multi-service discount. Within that email you’ll be invited to sign-up to JT Perks. Alternatively, you can opt-in to Email and SMS contact preferences in the ‘Contact Settings’ area of your My JT app (Manage > Account Settings > Contact Settings). We’ll only contact you about exclusive JT Perks benefits, offers and priority access if you have chosen to opt in to marketing communications.
Q: Am I being forced into a new contract?
No, not at all. Renewing is completely optional. Customers who choose not to renew can keep their services exactly as they are, they just won’t be eligible for the 10% discount and JT Perks.
Q: What happens if I don’t renew?
Nothing changes to your services - they continue as normal. You’ll simply no longer receive the JT Perks 10% multiservice discount from 28 February 2026.
Q: Will my bill look higher if I don’t renew?
Yes, though the standard service prices stay the same. The difference is that the 10% loyalty benefit no longer applies if you’re not eligible for JT Perks (Mobile, broadband and landline must all be within a fixed 12 or 24 month minimum term).
Q: Can I renew later if I change my mind?
Yes, of course! You can renew services which are out of fixed minimum term at any time. If you have renew to have all three services, landline, broadband and mobile, in a fixed minimum term of at least 12 months then you’ll be immediately eligible to receive the discount again.
Q: What do other providers offer their customers?
Other providers discounts are often linked to being in a fixed‑term bundle too. What’s different with JT is that we’ve brought that under JT Perks, so you’re not just getting a discount, you’re getting priority access to new devices, exclusive pricing and extra rewards as well. It’s our way of recognising loyalty, not just selling a contract.
Q: Why is JT making this change and what exactly is included in JT Perks?
JT Perks is designed to reward loyalty with more than just a discount. By aligning the discount with a fixed term commitment, we can offer:
- Better value through a 10% multi-service discount
- Priority access to high‑demand devices
- Exclusive member pricing
- Prize draws and giveaways
- + new benefits being added regularly
Yes! Once they have mobile, broadband and landline services on a fixed term they’ll automatically receive their 10% loyalty discount and can sign up for JT Perks to receive even more exclusive perks!
Q: Does JT Perks cost anything?
No 😊 it’s a free loyalty programme for eligible customers.
Q: Why should I choose JT?
JT Perks is designed around long‑term value. You get the same kind of contract‑based savings you’d expect elsewhere, but with added benefits that grow over time. We recognise Islanders have a choice and are extremely grateful for them choosing to be part of the JT family, so we reward that commitment with flexibility, exclusivity and perks, not just a credit on a bill.
Frequently Asked Questions
What’s changing?
From 28 February 2026, the 10% loyalty discount will form part of JT Perks, our new loyalty programme. To be eligible for JT Perks and receive the 10% discount, your mobile, broadband and landline must all be within a fixed 12 or 24 month minimum term.
How do I renew my contract?
Online 24/7:
Mon – Saturday 9am – 5.30pm: My JT App Live Chat or Phone: 01534882882
Do I get automatically added to JT Perks?
Yes - If you meet all eligibility criteria (You have JT Mobile, JT Broadband, and JT Landline all in fixed minimum term). Customers are automatically enrolled into JT Perks as soon as they qualify. If you’ve chosen not to receive marketing communication via email or SMS from us, you won’t get any messages about JT Perks. Manage and check your preferences easily in your My JT app > Manage > Account Settings > Contact Settings.
How can I update my marketing preferences and join JT Perks?
You’ll receive an email from our team confirming your contract renewal and application of the 10% multi-service discount. Within that email you’ll be invited to sign-up to JT Perks. Alternatively, you can opt-in to Email and SMS contact preferences in the ‘Contact Settings’ area of your My JT app (Manage > Account Settings > Contact Settings). We’ll only contact you about exclusive JT Perks benefits, offers and priority access if you have chosen to opt in to marketing communications.
We’ll only contact you about exclusive JT Perks benefits, offers and priority access if you meet the criteria;
• You have JT Mobile, JT Broadband, and JT Landline all in fixed minimum term, and
• You have chosen to opt in to marketing communications.
What if one of my services is already in contract, am I eligible for the 10% discount?
You can choose renew the remaining service(s) so all three align within a fixed minimum term, and then you’ll automatically get the 10% loyalty discount, and can sign up for JT Perks to receive even more exclusive perks!
Am I being forced into a new contract?
No, not at all. Renewing is completely optional.
Customers who choose not to renew can keep their services exactly as they are, they just won’t be eligible for the 10% discount and JT Perks.
Why is JT making this change?
JT Perks is designed to reward loyalty with more than just a discount. By aligning the discount with a fixed term commitment, we can offer:
• Better value
• Priority access to new devices
• Exclusive Perks pricing
• Prize draws and new benefits being added regularly
What exactly is included in JT Perks?
• 10% multiservice discount
• Priority access to high‑demand devices
• Exclusive member pricing on selected tech
• Prize draws and giveaways
The team will continue to work on adding more benefits so we can bring even more value to customers who are committed to us.
Can new customers join JT Perks?
Yes! Once they have mobile, broadband and landline services on a fixed term they’ll automatically receive their 10% loyalty discount and can sign up for JT Perks to receive even more exclusive perks!
Does JT Perks cost anything?
No 😊 it’s a free loyalty programme for eligible customers.
What happens if I don’t renew?
Nothing changes to your services — they continue as normal. You’ll simply no longer receive the JT Perks 10% multiservice discount from 28 February 2026.
Will my bill look higher if I don’t renew?
Yes, though the standard service prices stay the same. The difference is that the 10% loyalty benefit no longer applies if you’re not eligible for JT Perks (Mobile, broadband and landline must all be within a fixed 12 or 24 month minimum term).
Can I renew later if I change my mind?
Yes, of course! You can renew services which are out of fixed minimum term at any time. If you have renew to have all three services, landline, broadband and mobile, in a fixed minimum term of at least 12 months then you’ll be immediately eligible to receive the discount again.
What do other providers offer their customers?
Other providers discounts are often linked to being in a fixed‑term bundle too. What’s different with JT is that we’ve brought that under JT Perks, so you’re not just getting a discount, you’re getting priority access to new devices, exclusive pricing and extra rewards as well. It’s our way of recognising loyalty, not just selling a contract.
Why should I choose JT?
JT Perks is designed around long‑term value. You get the same kind of contract‑based savings you’d expect elsewhere, but with added benefits that grow over time. We recognise Islanders have a choice and are extremely grateful for them choosing to be part of the JT family, so we reward that commitment with flexibility, exclusivity and perks, not just a credit on a bill.
From 28 February 2026, the 10% loyalty discount will form part of JT Perks, our new loyalty programme. To be eligible for JT Perks and receive the 10% discount, your mobile, broadband and landline must all be within a fixed 12 or 24 month minimum term.
How do I renew my contract?
Online 24/7:
Mon – Saturday 9am – 5.30pm: My JT App Live Chat or Phone: 01534882882
Do I get automatically added to JT Perks?
Yes - If you meet all eligibility criteria (You have JT Mobile, JT Broadband, and JT Landline all in fixed minimum term). Customers are automatically enrolled into JT Perks as soon as they qualify. If you’ve chosen not to receive marketing communication via email or SMS from us, you won’t get any messages about JT Perks. Manage and check your preferences easily in your My JT app > Manage > Account Settings > Contact Settings.
How can I update my marketing preferences and join JT Perks?
You’ll receive an email from our team confirming your contract renewal and application of the 10% multi-service discount. Within that email you’ll be invited to sign-up to JT Perks. Alternatively, you can opt-in to Email and SMS contact preferences in the ‘Contact Settings’ area of your My JT app (Manage > Account Settings > Contact Settings). We’ll only contact you about exclusive JT Perks benefits, offers and priority access if you have chosen to opt in to marketing communications.
We’ll only contact you about exclusive JT Perks benefits, offers and priority access if you meet the criteria;
• You have JT Mobile, JT Broadband, and JT Landline all in fixed minimum term, and
• You have chosen to opt in to marketing communications.
What if one of my services is already in contract, am I eligible for the 10% discount?
You can choose renew the remaining service(s) so all three align within a fixed minimum term, and then you’ll automatically get the 10% loyalty discount, and can sign up for JT Perks to receive even more exclusive perks!
Am I being forced into a new contract?
No, not at all. Renewing is completely optional.
Customers who choose not to renew can keep their services exactly as they are, they just won’t be eligible for the 10% discount and JT Perks.
Why is JT making this change?
JT Perks is designed to reward loyalty with more than just a discount. By aligning the discount with a fixed term commitment, we can offer:
• Better value
• Priority access to new devices
• Exclusive Perks pricing
• Prize draws and new benefits being added regularly
What exactly is included in JT Perks?
• 10% multiservice discount
• Priority access to high‑demand devices
• Exclusive member pricing on selected tech
• Prize draws and giveaways
The team will continue to work on adding more benefits so we can bring even more value to customers who are committed to us.
Can new customers join JT Perks?
Yes! Once they have mobile, broadband and landline services on a fixed term they’ll automatically receive their 10% loyalty discount and can sign up for JT Perks to receive even more exclusive perks!
Does JT Perks cost anything?
No 😊 it’s a free loyalty programme for eligible customers.
What happens if I don’t renew?
Nothing changes to your services — they continue as normal. You’ll simply no longer receive the JT Perks 10% multiservice discount from 28 February 2026.
Will my bill look higher if I don’t renew?
Yes, though the standard service prices stay the same. The difference is that the 10% loyalty benefit no longer applies if you’re not eligible for JT Perks (Mobile, broadband and landline must all be within a fixed 12 or 24 month minimum term).
Can I renew later if I change my mind?
Yes, of course! You can renew services which are out of fixed minimum term at any time. If you have renew to have all three services, landline, broadband and mobile, in a fixed minimum term of at least 12 months then you’ll be immediately eligible to receive the discount again.
What do other providers offer their customers?
Other providers discounts are often linked to being in a fixed‑term bundle too. What’s different with JT is that we’ve brought that under JT Perks, so you’re not just getting a discount, you’re getting priority access to new devices, exclusive pricing and extra rewards as well. It’s our way of recognising loyalty, not just selling a contract.
Why should I choose JT?
JT Perks is designed around long‑term value. You get the same kind of contract‑based savings you’d expect elsewhere, but with added benefits that grow over time. We recognise Islanders have a choice and are extremely grateful for them choosing to be part of the JT family, so we reward that commitment with flexibility, exclusivity and perks, not just a credit on a bill.
The Legal Bit
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