Service Announcements

  • service-announcemnets

    Service Announcements

As part of our ongoing commitment to provide a high quality, reliable and secure service to our customers, regular maintenance and upgrades on the JT Network will be required. Details of scheduled routine maintenance for the coming weeks can be found below. The work has been carefully planned to take place during lower usage periods to minimise any possible disruption to our customers. We appreciate your understanding as we continue to make improvements to the network which enables us to provide a safe and secure service to you and apologise in advance for any minor loss of service this may cause.

Service Incidents and Disruptions

There are no new service incidents.

Upcoming planned works – Alderney

When will the planned work take place At what time Which service is being worked on If there is an impact what will it be And who might it affect
Thursday 26th January Between 10pm and 6am Mobile services This essential upgrade to our mobile
services in Alderney will involve a
scheduled loss to our 2G, 3G and 4G
mobile coverage, throughout the works window.
Please note: The JT fixed broadband and
landline network will work as normal throughout.
All JT Alderney customers
When will the planned work take place At what time Which service is being worked on If there is an impact what will it be And who might it affect
Saturday 18th September 2021 Between 08.00hrs and 17.00hrs Mobile services During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided.Please note: The JT fixed broadband and landline network will work as normal throughout. JT JERSEY customers in Sandybrook and Beaumont area.
Sunday 19th September 2021 Between 08.00hrs and 17.00hrs Mobile services During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided.Please note: The JT fixed broadband and landline network will work as normal throughout. JT JERSEY customers in Sandybrook and Beaumont area.
Monday 20th  September 2021 Between 23.00hrs on Monday 20th and 05.00hrs on Tuesday 21st September Broadband services During this routine maintenance there is a possibility that you may experience a very brief drop in your Broadband service within the timeframe provided.If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help BroadbandPlease note: The JT Landline and mobile network will continue to work as normal throughout. JT JERSEY Broadband customers in and around the  St Brelade, St Peter, St Ouen, St Mary, St Lawrence, St John and St.Helier areas.
Thursday 23rd September 2021 Between 23.00hrs on Wednesday 23rd and 05.00hrs on Thursday 24th  September Broadband services During this routine maintenance there is a possibility that you may experience a very brief drop in your Broadband service within the timeframe provided.If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help BroadbandPlease note: The JT Landline and mobile network will continue to work as normal throughout. JT JERSEY Broadband customers in and around the Trinity, St Saviour, St Martin,  Grouville, St Clement and St Helier areas.
Thursday 23rd September 2021 Between 07.30hrs and 18.00hrs Mobile services During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided. Please note: The JT fixed broadband and landline network will work as normal throughout. JT JERSEY customers in the area surrounding Jersey Squash Club in ST Clements

No upcoming planned works

Upcoming planned works – JERSEY

When will the planned work take place At what time Which service is being worked on If there is an impact what will it be And who might it affect
Tuesday 20th December 2022 Between 3am and 4am SMS messaging services During this essential maintenance there
is a possibility that you may be unable
to send SMS messages.

Please note: all other JT services will
work as normal throughout.

JT Jersey customers

Upcoming planned works – BAILIWICK OF GUERNSEY

 

WHEN WILL THE PLANNED WORK
TAKE PLACE
AT WHAT TIME WHICH SERVICE IS BEING WORKED ON IF THERE IS AN IMPACT
WHAT WILL IT BE
AND WHO MIGHT IT EFFECT
Sunday 5th February 2023 Between 23:45 5th Feb and 06.00am 6th Feb Broadband services   During this work we will be upgrading
our broadband service which will
involve a scheduled loss to the service
throughout the work window. Your
service should return to normal,
however if you are having difficulties
with your connection please reboot
your router to restore service
JT Help Broadband.Please note: The JT fixed landline
and mobile network will work as
normal throughout.
JT Guernsey customers
Monday 6th February 2023 Between 23:45 6th Feb and 06.00am 7th Feb Broadband services   During this work we will be upgrading
our broadband service which will
involve a scheduled loss to the service
throughout the work window. Your
service should return to normal,
however if you are having difficulties
with your connection please reboot
your router to restore service
JT Help Broadband.Please note: The JT fixed landline
and mobile network will work as
normal throughout.
JT Guernsey customers

Upcoming planned works – SARK

No upcoming planned works