Service Announcements

  • service-announcemnets

    Service Announcements

When will the planned work take place At what time Which service is being worked on If there is an impact what will it be And who might it affect
Saturday 18th September 2021 Between 08.00hrs and 17.00hrs Mobile services During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided.Please note: The JT fixed broadband and landline network will work as normal throughout. JT JERSEY customers in Sandybrook and Beaumont area.
Sunday 19th September 2021 Between 08.00hrs and 17.00hrs Mobile services During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided.Please note: The JT fixed broadband and landline network will work as normal throughout. JT JERSEY customers in Sandybrook and Beaumont area.
Monday 20th  September 2021 Between 23.00hrs on Monday 20th and 05.00hrs on Tuesday 21st September Broadband services During this routine maintenance there is a possibility that you may experience a very brief drop in your Broadband service within the timeframe provided.If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help BroadbandPlease note: The JT Landline and mobile network will continue to work as normal throughout. JT JERSEY Broadband customers in and around the  St Brelade, St Peter, St Ouen, St Mary, St Lawrence, St John and St.Helier areas.
Thursday 23rd September 2021 Between 23.00hrs on Wednesday 23rd and 05.00hrs on Thursday 24th  September Broadband services During this routine maintenance there is a possibility that you may experience a very brief drop in your Broadband service within the timeframe provided.If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help BroadbandPlease note: The JT Landline and mobile network will continue to work as normal throughout. JT JERSEY Broadband customers in and around the Trinity, St Saviour, St Martin,  Grouville, St Clement and St Helier areas.
Thursday 23rd September 2021 Between 07.30hrs and 18.00hrs Mobile services During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided. Please note: The JT fixed broadband and landline network will work as normal throughout. JT JERSEY customers in the area surrounding Jersey Squash Club in ST Clements

As part of our ongoing commitment to provide a high quality, reliable and secure service to our customers, regular maintenance and upgrades on the JT Network will be required. Details of scheduled routine maintenance for the coming weeks can be found below. The work has been carefully planned to take place during lower usage periods to minimise any possible disruption to our customers. We appreciate your understanding as we continue to make improvements to the network which enables us to provide a safe and secure service to you and apologise in advance for any minor loss of service this may cause.

Service Incidents and Disruptions

**Service Announcement Update 24th March 15:46; Jersey broadband customers**

Following our previous post, we can confirm that our engineers have now completed the work, resolving the issues impacting a small number of our broadband customers and normal service has resumed.

Thanks again for your patience and understanding, the JTHelp team

No planned works

Upcoming planned works – Jersey

When will the planned work take place At what time Which service is being worked on If there is an impact what will it be And who might it affect
Thursday 30th March 2023 Between 08.00am and 6pm Mobile Services We will be carrying out some routine
maintenance checks on our mobile
services which will mean there is a
possibility that you may intermittently
experience reduced indoor mobile
coverage during this time.Please note: The JT fixed broadband
and landline network will work as normal
throughout.
Jersey customers in St Peter, St John, St Lawrence & Trinity.
Saturday 1st April 2023 Between 08.00am and 6pm Mobile Services We will be carrying out some routine
maintenance checks on our mobile
services which will mean there is a
possibility that you may intermittently
experience reduced indoor mobile
coverage during this time.Please note: The JT fixed broadband
and landline network will work as normal
throughout.
Jersey customers in St Lawrence, Trinity, St Martin & St Saviour.
Sunday 2nd April 2023 Between 08.00am and 6pm Mobile Services We will be carrying out some routine
maintenance checks on our mobile
services which will mean there is a
possibility that you may intermittently
experience reduced indoor mobile
coverage during this time.Please note: The JT fixed broadband
and landline network will work as normal
throughout.
Jersey customers in St Peter, St John, St Lawrence & Trinity.

 

Upcoming planned works – Guernsey

When will the planned work take place At what time Which service is being worked on If there is an impact what will it be And who might it affect
Thursday 30th March 2023 Between 0.15am and 06.15am Broadband and Landline Services During this window Sure Guernsey will be
carrying out some essential maintenance
which will include a controlled downtime
of both Landline and broadband for
approximately 4 minutes during this time.
Your service should return to normal,
however if you are having difficulties with
your connection please reboot your
Router to restore service. Information
on how to do that can be found herePlease note: The JT mobile network will
work as normal throughout.
JT Guernsey customers

Upcoming planned works – Alderney

When will the planned work take place At what time Which service is being worked on If there is an impact what will it be And who might it affect
Wednesday 19th April 2023 Between midnight and 1am Mobile services This essential upgrade to our mobile
services in Alderney will involve a
scheduled downtime of our 2G, 3G and
4G mobile coverage, throughout the work
window.

Please note: The JT fixed broadband
and landline network will work as normal
throughout.

All JT Alderney customers