Service Announcements

  • service-announcemnets

    Service Announcements

When will the planned work take place At what time Which service is being worked on If there is an impact what will it be And who might it affect
Saturday 18th September 2021 Between 08.00hrs and 17.00hrs Mobile services During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided.Please note: The JT fixed broadband and landline network will work as normal throughout. JT JERSEY customers in Sandybrook and Beaumont area.
Sunday 19th September 2021 Between 08.00hrs and 17.00hrs Mobile services During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided.Please note: The JT fixed broadband and landline network will work as normal throughout. JT JERSEY customers in Sandybrook and Beaumont area.
Monday 20th  September 2021 Between 23.00hrs on Monday 20th and 05.00hrs on Tuesday 21st September Broadband services During this routine maintenance there is a possibility that you may experience a very brief drop in your Broadband service within the timeframe provided.If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help BroadbandPlease note: The JT Landline and mobile network will continue to work as normal throughout. JT JERSEY Broadband customers in and around the  St Brelade, St Peter, St Ouen, St Mary, St Lawrence, St John and St.Helier areas.
Thursday 23rd September 2021 Between 23.00hrs on Wednesday 23rd and 05.00hrs on Thursday 24th  September Broadband services During this routine maintenance there is a possibility that you may experience a very brief drop in your Broadband service within the timeframe provided.If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help BroadbandPlease note: The JT Landline and mobile network will continue to work as normal throughout. JT JERSEY Broadband customers in and around the Trinity, St Saviour, St Martin,  Grouville, St Clement and St Helier areas.
Thursday 23rd September 2021 Between 07.30hrs and 18.00hrs Mobile services During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided. Please note: The JT fixed broadband and landline network will work as normal throughout. JT JERSEY customers in the area surrounding Jersey Squash Club in ST Clements

As part of our ongoing commitment to provide a high quality, reliable and secure service to our customers, regular maintenance and upgrades on the JT Network will be required. Details of scheduled routine maintenance for the coming weeks can be found below. The work has been carefully planned to take place during lower usage periods to minimise any possible disruption to our customers. We appreciate your understanding as we continue to make improvements to the network which enables us to provide a safe and secure service to you and apologise in advance for any minor loss of service this may cause.

Service Incidents and Disruptions

None.

Planned works

None.

Upcoming planned works – Jersey & Guernsey

When will the planned work take place At what time Which service is being worked on If there is an impact what will it be And who might it affect
Monday 17th July through to Tuesday 15th August 2023 Between 02:00am and 06:00am Mobile services We will be carrying out some routine maintenance checks on our mobile services which will mean there is a possibility that you may intermittently experience reduced indoor mobile coverage during this time. Jersey and Guernsey customers.

 

Upcoming planned works – Jersey

When will the planned work take place At what time Which service is being worked on If there is an impact what will it be And who might it affect
From Tuesday 30th until Friday 9th February 2024 Between 8am and 4pm Mobile services During the listed period we will be conducting routine checks on our mobile services. While you may occasionally experience reduced indoor mobile coverage on 2/3 and 4G, please be assured that our broadband system will continue to function normally. Jersey customers in Georgetown and Plat Douet Road.

 

Upcoming planned works – Guernsey

When will the planned work take place At what time Which service is being worked on If there is an impact what will it be And who might it affect
Wednesday 29th November 2023 Between 2am and 5am Broadband services During this window Sure Guernsey will be carrying out some essential maintenance which will include a controlled downtime of broadband for approximately 50 minutes. Your service should return to normal, however if you are having difficulties with your connection, please reboot your ONT to restore service or contact JT Faults team. Information on how to do that can be found here.

Please note: The JT mobile network will work as normal throughout.

JT Guernsey Fibre customers only.

Upcoming planned works – Alderney

When will the planned work take place At what time Which service is being worked on If there is an impact what will it be And who might it affect
Tuesday 31st October 2023 Between 10.00pm and 6.00am Mobile services This essential upgrade to our mobile services in Alderney will involve a scheduled loss to our 2G, 3G and 4G mobile coverage, throughout the work window.
Please note: The JT fixed broadband and landline network will work as normal throughout.
JT customers in Alderney