Service Announcements

When will the planned work take place	At what time	Which service is being worked on	If there is an impact what will it be	And who might it affect
Saturday 18th September 2021	Between 08.00hrs and 17.00hrs	Mobile services	During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided.Please note: The JT fixed broadband and landline network will work as normal throughout.	JT JERSEY customers in Sandybrook and Beaumont area.
Sunday 19th September 2021	Between 08.00hrs and 17.00hrs	Mobile services	During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided.Please note: The JT fixed broadband and landline network will work as normal throughout.	JT JERSEY customers in Sandybrook and Beaumont area.
Monday 20th September 2021	Between 23.00hrs on Monday 20th and 05.00hrs on Tuesday 21st September	Broadband services	During this routine maintenance there is a possibility that you may experience a very brief drop in your Broadband service within the timeframe provided.If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help BroadbandPlease note: The JT Landline and mobile network will continue to work as normal throughout.	JT JERSEY Broadband customers in and around the St Brelade, St Peter, St Ouen, St Mary, St Lawrence, St John and St.Helier areas.
Thursday 23rd September 2021	Between 23.00hrs on Wednesday 23rd and 05.00hrs on Thursday 24th September	Broadband services	During this routine maintenance there is a possibility that you may experience a very brief drop in your Broadband service within the timeframe provided.If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help BroadbandPlease note: The JT Landline and mobile network will continue to work as normal throughout.	JT JERSEY Broadband customers in and around the Trinity, St Saviour, St Martin, Grouville, St Clement and St Helier areas.
Thursday 23rd September 2021	Between 07.30hrs and 18.00hrs	Mobile services	During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided. Please note: The JT fixed broadband and landline network will work as normal throughout.	JT JERSEY customers in the area surrounding Jersey Squash Club in ST Clements

**𝐑𝐄𝐒𝐎𝐋𝐕𝐄𝐃 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐀𝐧𝐧𝐨𝐮𝐧𝐜𝐞𝐦𝐞𝐧𝐭 𝟏𝟒𝐭𝐡 𝐅𝐞𝐛𝐫𝐮𝐚𝐫𝐲 𝟏𝟖:𝟎𝟖 𝐑𝐨𝐚𝐦𝐢𝐧𝐠 𝐌𝐨𝐛𝐢𝐥𝐞 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬**

Following our earlier post, we can confirm that our engineers have now completed the work, resolving the issues impacting our roaming mobile customers, and normal service has resumed.

If you’re having any issues while roaming, try switching Airplane Mode on and off to help your phone reconnect to a roaming network.

Thanks again for your patience and understanding

🔧 Planned Maintenance – 17^th of February 2026 🔧

On the 17^th of February 2026, we’ll be carrying out planned maintenance between 11:00pm and 6:00am. During this time, customers in the west of the island may experience a short interruption to broadband and landline services.

Once the work is complete, services should come back online automatically. If your service doesn’t reconnect, a quick ONT reboot usually does the trick:

🌐Turn your ONT off at the plug

🌐Leave it off for a full 10 minutes

🌐Plug it back in and allow it to restart

If you still have any issues, our support teams are here to help:

Live Chat via the My JT App
Call us on 882882.

Thanks for your patience while we carry out these important improvements overnight.

The JT Help Team 💚

JT’s Network Transformation Reaches St Helier

JT’s island-wide Network Transformation is now entering its most exciting phase — bringing 5G connectivity to the heart of Jersey. After a year of upgrades across the island, we’re now working in Area 7: St Helier and the Marina

This work is part of JT’s commitment to delivering a faster, more reliable, and future-ready network for everyone — whether you’re streaming, working, or staying in touch.

To continue this progress, we’ll be carrying out scheduled work in the areas listed below. You may notice slightly reduced indoor coverage during these times, but it’s all part of enhancing your experience with JT’s new 5G network.

Who’s affected:

JT mobile customers in the listed areas during the specified times.

We’re proud to be investing in Jersey’s digital future — and grateful for your support as we bring the benefits of our new network to more people every day.

Planned works

When will the planned work take place	At what time	Which service is being worked on	If there is an impact what will it be	And who might it affect	Area of Impact
30th of January to 6th of February	All Day	JT Mobile	Reduction of outdoor and indoor 2G/3G/4G data coverage and voice services	St Helier/St Saviours	Hotel De France and surrounding area, St Saviours Rd, Stopford Rd, St Marks Rd area, St Saviour / St Helier
6th of February	9:00AM - 11:00AM	JT Mobile	Reduction of outdoor and indoor 2G/3G/4G data coverage and voice services	St Peter	Les Charriers towards St Peters Valley and St Mary's Village area
11th of February - 22nd of February	All Day	JT Mobile	Reduction of outdoor and indoor 2G/3G/4G data coverage and voice services	St John	Fremont, Mont Mado , La Rue Des Nonnes and La Rue Des Landes St John
14th of February - 18th of February	5 Days	JT Mobile	Reduced Data Speed and indoor voice coverage	St Peter	Area around Mont Fallu & start of St Peters Valley