Service Announcements
As part of our ongoing commitment to provide a high quality, reliable and secure service to our customers, regular maintenance and upgrades on the JT Network will be required. Details of scheduled routine maintenance for the coming weeks can be found below. The work has been carefully planned to take place during lower usage periods to minimise any possible disruption to our customers. We appreciate your understanding as we continue to make improvements to the network which enables us to provide a safe and secure service to you and apologise in advance for any minor loss of service this may cause.
Service Incidents and Disruptions
There are no new service incidents.
| When will the planned work take place | At what time | Which service is being worked on | If there is an impact what will it be | And who might it affect |
| Saturday 18th September 2021 | Between 08.00hrs and 17.00hrs | Mobile services | During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided.Please note: The JT fixed broadband and landline network will work as normal throughout. | JT JERSEY customers in Sandybrook and Beaumont area. |
| Sunday 19th September 2021 | Between 08.00hrs and 17.00hrs | Mobile services | During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided.Please note: The JT fixed broadband and landline network will work as normal throughout. | JT JERSEY customers in Sandybrook and Beaumont area. |
| Monday 20th  September 2021 | Between 23.00hrs on Monday 20th and 05.00hrs on Tuesday 21st September | Broadband services | During this routine maintenance there is a possibility that you may experience a very brief drop in your Broadband service within the timeframe provided.If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help BroadbandPlease note: The JT Landline and mobile network will continue to work as normal throughout. | JT JERSEY Broadband customers in and around the  St Brelade, St Peter, St Ouen, St Mary, St Lawrence, St John and St.Helier areas. |
| Thursday 23rd September 2021 | Between 23.00hrs on Wednesday 23rd and 05.00hrs on Thursday 24th  September | Broadband services | During this routine maintenance there is a possibility that you may experience a very brief drop in your Broadband service within the timeframe provided.If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help BroadbandPlease note: The JT Landline and mobile network will continue to work as normal throughout. | JT JERSEY Broadband customers in and around the Trinity, St Saviour, St Martin,  Grouville, St Clement and St Helier areas. |
| Thursday 23rd September 2021 | Between 07.30hrs and 18.00hrs | Mobile services | During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided. Please note: The JT fixed broadband and landline network will work as normal throughout. | JT JERSEY customers in the area surrounding Jersey Squash Club in ST Clements |
Upcoming planned works – ALDERNEY
| When will the planned work take place | At what time | Which service is being worked on | If there is an impact what will it be | And who might it affect |
| Tuesday 12th July | Between 07.00am and 7pm | Mobile services | During this work we will be upgrading our mobile services which will mean there is a possibility that you may intermittently experience reduced indoor 2G, 3G and 4G mobile coverage during this time. Please note: The JT fixed broadband |
All JT Alderney customers. |
Upcoming planned works – JERSEY
There are no new planned works.
Upcoming planned works – GUERNSEY
| When will the planned work take place | At what time | Which service is being worked on | If there is an impact what will it be | And who might it affect |
| Friday 19th August 2022 | Between midnight and 6am | Mobile services | During this work we will be upgrading our mobile services which will mean there is a possibility that you may intermittently experience reduced indoor 4G mobile coverage during this time. Please note: The JT fixed broadband |
JT GUERNSEY customers in the areas around Mignot Plateau, Cornet Street, St Peter Port, St Barnabus, St Pierre Park Hotel, Rohais, Les Touillets, Rue D’Eglise and Castel. |
| Wednesday 24th August 2022 | Between midnight and 6am | Mobile services | During this work we will be upgrading our mobile services which will mean there is a possibility that you may intermittently experience reduced indoor 4G mobile coverage during this time. Please note: The JT fixed broadband |
JT GUERNSEY customers in the areas around Rocqettes Hotel, St Peter Port, Marais Vinery, Rue De Marais and Vale. |
| Friday 26th August 2022 | Between midnight and 6am | Mobile services | During this work we will be upgrading our mobile services which will mean there is a possibility that you may intermittently experience reduced indoor 4G mobile coverage during this time. Please note: The JT fixed broadband |
JT GUERNSEY customers in the areas around Northside, Vale, Moraive Vinery, La Rue De La Maraive, Beaucette, Jamblin Quarry and Jamblin Road. |
| Thursday 1st September 2022 | Between midnight and 6am | Mobile services | During this work we will be upgrading our mobile services which will mean there is a possibility that you may intermittently experience reduced indoor 4G mobile coverage during this time. Please note: The JT fixed broadband |
JT GUERNSEY customers in the areas around La Vrange, St Peter Port, Forest Water Tower, Forest Road, St Martins and Airport. |
Upcoming planned works – SARK
No upcoming planned works