Service Announcements

  • service-announcemnets

    Service Announcements

As part of our ongoing commitment to provide a high quality, reliable and secure service to our customers, regular maintenance and upgrades on the JT Network will be required. Details of scheduled routine maintenance for the coming weeks can be found below. The work has been carefully planned to take place during lower usage periods to minimise any possible disruption to our customers. We appreciate your understanding as we continue to make improvements to the network which enables us to provide a safe and secure service to you and apologise in advance for any minor loss of service this may cause.

Service Incidents and Disruptions

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Upcoming planned works

 

When will the planned work take place At what time Which service is being worked on If there is an impact what will it be And who might it affect
Tuesday 8th June 2021 Between 07.00am & 19.00pm Mobile services During this work we will be upgrading
our mobile services which will mean
there is a possibility that you may
intermittently experience reduced indoor
2G, 3G and 4G mobile coverage
during this time.

Please note: The JT fixed broadband and
landline network will work as normal
throughout.

Jersey customers in
the area towards
St Martins Village,
Grande Route De
Faldouet, Ransoms
Garden Centre, St Martin.
Wednesday 9th June 2021 Between 00.01am & 06.00am Broadband services During this time, Sure Guernsey will be
upgrading equipment at their Castel
exchange which will impact broadband
services for JT Customers, and you may
experience a drop in your service during
this time.Your service should return to
normal, however if you are having difficulties
with your connection please reboot your
router to restore service JT Help Broadband

Please note: The JT fixed landline and
mobile network will work as
normal throughout.

All JT Guernsey customers.
Thursday 10th June Between 08.00am and 5pm Mobile services During this work we will be upgrading our
mobile services which will mean there is
a possibility that you may intermittently
experience reduced indoor 2G, 3G and
4G mobile coverage during this time.

Please note: The JT fixed broadband and
landline network will work as
normal throughout.

Jersey  customers
in the area around
Mont Fallu & start of
St Peters Valley, St Peters.
Tuesday 15th June Between 08.00am and 5pm Mobile services During this work we will be upgrading
our mobile services which will mean
there is a possibility that you may
intermittently experience reduced
indoor 2G, 3G and 4G mobile coverage
during this time.

Please note: The JT fixed broadband
and landline network will work as
normal throughout.

Jersey  customers in
La Grande Route
De La Trinite.
Thursday 17th June Between 08.00am and 5pm Mobile services During this work we will be upgrading
our mobile services which will mean
there is a possibility that you may
intermittently experience reduced
indoor 2G, 3G and 4G mobile coverage
during this time.

Please note: The JT fixed broadband
and landline network will work as
normal throughout.

Jersey  customers in
Victoria Village area,
La Rue De Guilleaumerie,
St Saviour.
Tuesday 22nd June Between 08.00am and 5pm Mobile services During this work we will be upgrading
our mobile services which will mean
there is a possibility that you may
intermittently experience reduced
indoor 2G, 3G and 4G mobile coverage
during this time.

Please note: The JT fixed broadband
and landline network will work as
normal throughout.

Jersey  customers in
the area around Ville
Au Bas and into
St Ouens Bay, St Ouen.
Thursday 24th June Between 08.00am and 5pm Mobile services During this work we will be upgrading
our mobile services which will mean
there is a possibility that you may
intermittently experience reduced
indoor 2G, 3G and 4G mobile coverage
during this time.

Please note: The JT fixed broadband
and landline network will work as
normal throughout.

Jersey  customers in
the area around
Woodbine corner, route
De Noirmont, St Brelade.
Tuesday 29th June Between 08.00am and 5pm Mobile services During this work we will be upgrading
our mobile services which will mean
there is a possibility that you may
intermittently experience reduced
indoor 2G, 3G and 4G mobile coverage
during this time.

Please note: The JT fixed broadband
and landline network will work as
normal throughout.

Jersey  customers in
the area around Rue
Des Vignes,Airport hill
to Beaumont, St Peter.