Service Announcements
| When will the planned work take place | At what time | Which service is being worked on | If there is an impact what will it be | And who might it affect |
| Saturday 18th September 2021 | Between 08.00hrs and 17.00hrs | Mobile services | During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided.Please note: The JT fixed broadband and landline network will work as normal throughout. | JT JERSEY customers in Sandybrook and Beaumont area. |
| Sunday 19th September 2021 | Between 08.00hrs and 17.00hrs | Mobile services | During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided.Please note: The JT fixed broadband and landline network will work as normal throughout. | JT JERSEY customers in Sandybrook and Beaumont area. |
| Monday 20th  September 2021 | Between 23.00hrs on Monday 20th and 05.00hrs on Tuesday 21st September | Broadband services | During this routine maintenance there is a possibility that you may experience a very brief drop in your Broadband service within the timeframe provided.If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help BroadbandPlease note: The JT Landline and mobile network will continue to work as normal throughout. | JT JERSEY Broadband customers in and around the  St Brelade, St Peter, St Ouen, St Mary, St Lawrence, St John and St.Helier areas. |
| Thursday 23rd September 2021 | Between 23.00hrs on Wednesday 23rd and 05.00hrs on Thursday 24th  September | Broadband services | During this routine maintenance there is a possibility that you may experience a very brief drop in your Broadband service within the timeframe provided.If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help BroadbandPlease note: The JT Landline and mobile network will continue to work as normal throughout. | JT JERSEY Broadband customers in and around the Trinity, St Saviour, St Martin,  Grouville, St Clement and St Helier areas. |
| Thursday 23rd September 2021 | Between 07.30hrs and 18.00hrs | Mobile services | During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided. Please note: The JT fixed broadband and landline network will work as normal throughout. | JT JERSEY customers in the area surrounding Jersey Squash Club in ST Clements |
As part of our ongoing commitment to provide a high quality, reliable and secure service to our customers, regular maintenance and upgrades on the JT Network will be required. Details of scheduled routine maintenance for the coming weeks can be found below. The work has been carefully planned to take place during lower usage periods to minimise any possible disruption to our customers. We appreciate your understanding as we continue to make improvements to the network which enables us to provide a safe and secure service to you and apologise in advance for any minor loss of service this may cause.
Service Incidents and Disruptions
**Service Announcement Update 24th March 15:46; Jersey broadband customers**
Following our previous post, we can confirm that our engineers have now completed the work, resolving the issues impacting a small number of our broadband customers and normal service has resumed.
Thanks again for your patience and understanding, the JTHelp team
No planned works
Upcoming planned works – Jersey
| When will the planned work take place | At what time | Which service is being worked on | If there is an impact what will it be | And who might it affect |
| Thursday 30th March 2023 | Between 08.00am and 6pm | Mobile Services | We will be carrying out some routine maintenance checks on our mobile services which will mean there is a possibility that you may intermittently experience reduced indoor mobile coverage during this time.Please note: The JT fixed broadband and landline network will work as normal throughout. |
Jersey customers in St Peter, St John, St Lawrence & Trinity. |
| Friday 31st March 2023 | Between 08.00am and 6pm | Mobile Services | We will be carrying out some routine maintenance checks on our mobile services which will mean there is a possibility that you may intermittently experience reduced indoor mobile coverage during this time.Please note: The JT fixed broadband and landline network will work as normal throughout. |
Jersey customers in St Peter, St John, St Lawrence & Trinity. |
| Saturday 1st April 2023 | Between 08.00am and 6pm | Mobile Services | We will be carrying out some routine maintenance checks on our mobile services which will mean there is a possibility that you may intermittently experience reduced indoor mobile coverage during this time.Please note: The JT fixed broadband and landline network will work as normal throughout. |
Jersey customers in St Lawrence, Trinity, St Martin & St Saviour. |
Upcoming planned works – Guernsey
| When will the planned work take place | At what time | Which service is being worked on | If there is an impact what will it be | And who might it affect |
| Thursday 30th March 2023 | Between 0.15am and 06.15am | Broadband and Landline Services | During this window Sure Guernsey will be carrying out some essential maintenance which will include a controlled downtime of both Landline and broadband for approximately 4 minutes during this time. Your service should return to normal, however if you are having difficulties with your connection please reboot your Router to restore service. Information on how to do that can be found herePlease note: The JT mobile network will work as normal throughout. |
JT Guernsey customers |
Upcoming planned works – Alderney
| When will the planned work take place | At what time | Which service is being worked on | If there is an impact what will it be | And who might it affect |
| Wednesday 19th April 2023 | Between midnight and 1am | Mobile services | This essential upgrade to our mobile services in Alderney will involve a scheduled downtime of our 2G, 3G and 4G mobile coverage, throughout the work window. Please note: The JT fixed broadband |
All JT Alderney customers |