Service Announcements
As part of our ongoing commitment to provide a high quality, reliable and secure service to our customers, regular maintenance and upgrades on the JT Network will be required. Details of scheduled routine maintenance for the coming weeks can be found below. The work has been carefully planned to take place during lower usage periods to minimise any possible disruption to our customers. We appreciate your understanding as we continue to make improvements to the network which enables us to provide a safe and secure service to you and apologise in advance for any minor loss of service this may cause.
Service Incidents and Disruptions
There are no current service incidents
| When will the planned work take place | At what time | Which service is being worked on | If there is an impact what will it be | And who might it affect |
| Saturday 18th September 2021 | Between 08.00hrs and 17.00hrs | Mobile services | During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided.Please note: The JT fixed broadband and landline network will work as normal throughout. | JT JERSEY customers in Sandybrook and Beaumont area. |
| Sunday 19th September 2021 | Between 08.00hrs and 17.00hrs | Mobile services | During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided.Please note: The JT fixed broadband and landline network will work as normal throughout. | JT JERSEY customers in Sandybrook and Beaumont area. |
| Monday 20th  September 2021 | Between 23.00hrs on Monday 20th and 05.00hrs on Tuesday 21st September | Broadband services | During this routine maintenance there is a possibility that you may experience a very brief drop in your Broadband service within the timeframe provided.If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help BroadbandPlease note: The JT Landline and mobile network will continue to work as normal throughout. | JT JERSEY Broadband customers in and around the  St Brelade, St Peter, St Ouen, St Mary, St Lawrence, St John and St.Helier areas. |
| Thursday 23rd September 2021 | Between 23.00hrs on Wednesday 23rd and 05.00hrs on Thursday 24th  September | Broadband services | During this routine maintenance there is a possibility that you may experience a very brief drop in your Broadband service within the timeframe provided.If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help BroadbandPlease note: The JT Landline and mobile network will continue to work as normal throughout. | JT JERSEY Broadband customers in and around the Trinity, St Saviour, St Martin,  Grouville, St Clement and St Helier areas. |
| Thursday 23rd September 2021 | Between 07.30hrs and 18.00hrs | Mobile services | During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided. Please note: The JT fixed broadband and landline network will work as normal throughout. | JT JERSEY customers in the area surrounding Jersey Squash Club in ST Clements |
No upcoming planned works
Upcoming planned works – JERSEY
| When will the planned work take place | At what time | Which service is being worked on | If there is an impact what will it be | And who might it affect |
| Thursday 13th October 2022 | Between 9am and 1pm | Mobile services | During this work we will be upgrading our mobile services which will mean there is a possibility that you may intermittently experience reduced indoor mobile coverage during this time. Please note: The JT’s fixed broadband and landline network will work as normal throughout. |
Jersey customers in the La Marquanderie area in St Brelade. |
Upcoming planned works – GUERNSEY
| When will the planned work take place | At what time | Which service is being worked on | If there is an impact what will it be | And who might it affect |
| ** | ** | ** | **** | ** |
Upcoming planned works – BAILIWICK OF GUERNSEY
| WHEN WILL THE PLANNED WORK TAKE PLACE | AT WHAT TIME | WHICH SERVICE IS BEING WORKED ON | IF THERE IS AN IMPACT WHAT WILL IT BE | AND WHO MIGHT IT EFFECT |
| Thursday 24th November 2022 | Between 02.00am and 06.30am | Mobile Services | During this work, Sure Guernsey will be upgrading all Broadband services which will mean that although unlikely there is a possibility that you will experience a 45-minute outage during this time.
Please note:Â Services should come back automatically, however JT advises that if this does not happen you may need to reboot the Router, by powering off then on again. |
All JT Guernsey customers |
| Wednesday 30th November 2022 | Between 09.00am and 18.00pm | Broadband services | Throughout this routine maintenance upgrade, you may experience reduced 3G coverage.
Please note:Â The JT 4G and 2G services as well as the fixed broadband and landline network will work as normal throughout. |
JT Customers around the Sark Harbour area |
| Thursday 1st December 2022 | Between 02.00am and 06.30am | Broadband services | During this work, Sure Guernsey will be upgrading all Broadband services which will mean there is a possibility that you will experience a 45-minute outage during this time.
Please note: Services should come back automatically, however JT advises that if this does not happen you may need to reboot the Router, by powering off then on again. |
All JT Guernsey customers |
Upcoming planned works – SARK
No upcoming planned works
Upcoming planned works – Alderney
| When will the planned work take place | At what time | Which service is being worked on | If there is an impact what will it be | And who might it affect |
| Tuesday 25th October | Between 9pm and 6am | Mobile services | This essential upgrade to our mobile services in Alderney will involve a scheduled loss to our 2G, 3G and 4G mobile coverage, throughout the works window. Please note: The JT fixed broadband and landline network will work as normal throughout. |
All JT Alderney customers |