**Service Announcement Update; Jersey broadband customers**

Following our earlier post, we can confirm that our engineering teams have now resolved the issues impacting our broadband customers and normal service has resumed.

We identified a problem on some fixed-line broadband services just before 13:00 today - our engineers got to work on the issue straight away and had the source problem resolved within an hour. Some customers then needed to turn their JT Fibre network box off, and on again, to allow their service to reset.

We fully appreciate how vital our broadband services are, particularly at the moment, so we would like to sincerely apologise to anyone who was affected by this short service interruption.

If anyone is still having problems, please can we ask that you contact our team at fault.reporting@jtglobal.com and we will do all that we can to help.

Thanks, the JT Help Team

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As part of our ongoing commitment to provide a high quality, reliable and secure service to our customers, regular maintenance and upgrades on the JT Network will be required. Details of scheduled routine maintenance for the coming weeks can be found below. The work has been carefully planned to take place during lower usage periods to minimise any possible disruption to our customers. We appreciate your understanding as we continue to make improvements to the network which enables us to provide a safe and secure service to you and apologise in advance for any minor loss of service this may cause.