Service Announcements
| When will the planned work take place | At what time | Which service is being worked on | If there is an impact what will it be | And who might it affect |
| Saturday 18th September 2021 | Between 08.00hrs and 17.00hrs | Mobile services | During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided.Please note: The JT fixed broadband and landline network will work as normal throughout. | JT JERSEY customers in Sandybrook and Beaumont area. |
| Sunday 19th September 2021 | Between 08.00hrs and 17.00hrs | Mobile services | During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided.Please note: The JT fixed broadband and landline network will work as normal throughout. | JT JERSEY customers in Sandybrook and Beaumont area. |
| Monday 20th  September 2021 | Between 23.00hrs on Monday 20th and 05.00hrs on Tuesday 21st September | Broadband services | During this routine maintenance there is a possibility that you may experience a very brief drop in your Broadband service within the timeframe provided.If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help BroadbandPlease note: The JT Landline and mobile network will continue to work as normal throughout. | JT JERSEY Broadband customers in and around the  St Brelade, St Peter, St Ouen, St Mary, St Lawrence, St John and St.Helier areas. |
| Thursday 23rd September 2021 | Between 23.00hrs on Wednesday 23rd and 05.00hrs on Thursday 24th  September | Broadband services | During this routine maintenance there is a possibility that you may experience a very brief drop in your Broadband service within the timeframe provided.If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help BroadbandPlease note: The JT Landline and mobile network will continue to work as normal throughout. | JT JERSEY Broadband customers in and around the Trinity, St Saviour, St Martin,  Grouville, St Clement and St Helier areas. |
| Thursday 23rd September 2021 | Between 07.30hrs and 18.00hrs | Mobile services | During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided. Please note: The JT fixed broadband and landline network will work as normal throughout. | JT JERSEY customers in the area surrounding Jersey Squash Club in ST Clements |
JT’s Network Transformation Reaches St Helier
JT’s island-wide Network Transformation is now entering its most exciting phase — bringing 5G connectivity to the heart of Jersey. After a year of upgrades across the island, we’re now working in Area 7: St Helier and the Marina
This work is part of JT’s commitment to delivering a faster, more reliable, and future-ready network for everyone — whether you’re streaming, working, or staying in touch.
To continue this progress, we’ll be carrying out scheduled work in the areas listed below. You may notice slightly reduced indoor coverage during these times, but it’s all part of enhancing your experience with JT’s new 5G network.
Who’s affected:
JT mobile customers in the listed areas during the specified times.
We’re proud to be investing in Jersey’s digital future — and grateful for your support as we bring the benefits of our new network to more people every day.
Planned works
None.
Planned works
| When will the planned work take place | At what time | Which service is being worked on | If there is an impact what will it be | And who might it affect | Area of Impact |
|---|---|---|---|---|---|
| Wednesday 8th of April | 11pm to 6am | Broadband | During this work, customers may see a drop on their broadband service and may experience a reconnection whilst thier router re-authenticates. This can take up to 45 minutes, however, this delay can be avoided by rebooting their router. | Jersey Broadband Customers | West of Jersey |
| Sunday 12th of April | 1am to 7am | JT Online Portal, My JT app, My JT Pay As You Go | During this work, we will be upgrading several services and within that time you will be unable to use the My JT APP and portal. Also, the 882882 IVR features: Bill Payment, Top-up, PUK retrieval During this work there would be a minor disruption in Mobile Data and Prepaid Voice calls. | All My JT app users | All JT Customers |
| Sunday 19th of April | 1am to 7am | JT Online Portal, My JT app, My JT Pay As You Go | During this work, we will be upgrading several services and within that time you will be unable to use the My JT APP and portal. Also, the 882882 IVR features: Bill Payment, Top-up, PUK retrieval During this work there would be a minor disruption in Mobile Data and Prepaid Voice calls. | All My JT app users | All JT Customers |