Service Announcements

  • service-announcemnets

    Service Announcements

As part of our ongoing commitment to provide a high quality, reliable and secure service to our customers, regular maintenance and upgrades on the JT Network will be required. Details of scheduled routine maintenance for the coming weeks can be found below. The work has been carefully planned to take place during lower usage periods to minimise any possible disruption to our customers. We appreciate your understanding as we continue to make improvements to the network which enables us to provide a safe and secure service to you and apologise in advance for any minor loss of service this may cause.

Service Incidents and Disruptions

There are no new incidents or disruptions.

When will the planned work take place At what time Which service is being worked on If there is an impact what will it be And who might it affect
Saturday 18th September 2021 Between 08.00hrs and 17.00hrs Mobile services During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided.Please note: The JT fixed broadband and landline network will work as normal throughout. JT JERSEY customers in Sandybrook and Beaumont area.
Sunday 19th September 2021 Between 08.00hrs and 17.00hrs Mobile services During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided.Please note: The JT fixed broadband and landline network will work as normal throughout. JT JERSEY customers in Sandybrook and Beaumont area.
Monday 20th  September 2021 Between 23.00hrs on Monday 20th and 05.00hrs on Tuesday 21st September Broadband services During this routine maintenance there is a possibility that you may experience a very brief drop in your Broadband service within the timeframe provided.If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help BroadbandPlease note: The JT Landline and mobile network will continue to work as normal throughout. JT JERSEY Broadband customers in and around the  St Brelade, St Peter, St Ouen, St Mary, St Lawrence, St John and St.Helier areas.
Thursday 23rd September 2021 Between 23.00hrs on Wednesday 23rd and 05.00hrs on Thursday 24th  September Broadband services During this routine maintenance there is a possibility that you may experience a very brief drop in your Broadband service within the timeframe provided.If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help BroadbandPlease note: The JT Landline and mobile network will continue to work as normal throughout. JT JERSEY Broadband customers in and around the Trinity, St Saviour, St Martin,  Grouville, St Clement and St Helier areas.
Thursday 23rd September 2021 Between 07.30hrs and 18.00hrs Mobile services During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided. Please note: The JT fixed broadband and landline network will work as normal throughout. JT JERSEY customers in the area surrounding Jersey Squash Club in ST Clements

 

Upcoming planned works – JERSEY

Please check the JERSEY, GUERNSEY, SARK and ALDERNEY table below

Upcoming planned works – GUERNSEY

When will the planned work take place At what time Which service is being worked on If there is an impact what will it be And who might it affect
Wednesday 20th October 2021 Between 07.00hrs and 16.00hrs Mobile services During this routine maintenance there is
a possibility that you may experience a
reduced coverage in your 4G service
within the timeframe provided.

Please note: The JT fixed broadband and
landline network will work as normal throughout.

 JT Guernsey customers in
the area surrounding
St Peters Post office
Thursday 21st October 2021 Between 07.00hrs and 16.00hrs Mobile services During this routine maintenance there is
a possibility that you may experience a
reduced coverage in your 4G service
within the timeframe provided.

Please note: The JT fixed broadband and
landline network will work as normal throughout.

 JT Guernsey customers in
the L’Eree area
Tuesday 2nd November 2021 Between 07.00hrs and 16.00hrs Mobile services During this routine maintenance there is
a possibility that you may experience a
reduced coverage in your 4G service
within the timeframe provided.

Please note: The JT fixed broadband and
landline network will work as normal throughout.

 JT Guernsey customers in
the area of Marais Lane/Annandale
Builders Merchants
Wednesday 3rd November 2021 Between 07.00hrs and 16.00hrs Mobile services During this routine maintenance there is
a possibility that you may experience a
reduced coverage in your 4G service
within the timeframe provided.

Please note: The JT fixed broadband and
landline network will work as normal throughout.

 JT Guernsey customers in
the area around The Little
Chapel in St Saviours
Friday 5th November 2021 Between 07.00hrs and 16.00hrs Mobile services During this routine maintenance there is
a possibility that you may experience a
reduced coverage in your 4G service
within the timeframe provided.

Please note: The JT fixed broadband and
landline network will work as normal throughout.

 JT Guernsey customers in
the Frie Baton area in
St Saviours
Tuesday 16h November 2021 Between 07.00hrs and 16.00hrs Mobile services During this routine maintenance there is
a possibility that you may experience a
reduced coverage in your 4G service
within the timeframe provided.

Please note: The JT fixed broadband and
landline network will work as normal throughout.

 JT Guernsey customers in
the area of Marais
Lane/Annandale Builders
Merchants
Wednesday 17h and
Thursday 18th November
2021		 Between 07.00hrs and 16.00hrs Mobile services During this routine maintenance there is
a possibility that you may experience a
reduced coverage in your 4G service
within the timeframe provided.

Please note: The JT fixed broadband and
landline network will work as normal throughout.

 JT Guernsey customers in
the area of Gsy Water,
Les Naftiaux Estate and
Four Cabot
Thursday 18th November 2021 Between 07.00hrs and 16.00hrs Mobile services During this routine maintenance there is
a possibility that you may experience a
reduced coverage in your 4G service
within the timeframe provided.

Please note: The JT fixed broadband and
landline network will work as normal throughout.

 JT Guernsey customers
in the area around
The Little Chapel in St Saviours

 

Upcoming planned works – JERSEY, GUERNSEY, SARK and ALDERNEY

When will the planned work take place At what time Which service is being worked on If there is an impact what will it be And who might it affect
Wednesday 3rd November 2021 Between 02.00hrs and 05.00hrs Mobile services During this routine maintenance upgrade
there will be a loss of 3G service for
approximately 60 minutes within the
timeframe provided.

Please note: The JT 4G and 2G services
as well as the fixed broadband and
landline network will work as
normal throughout.

 JT Jersey, Guernsey, Sark
& Alderney customers
Friday 5th November 2021 Between 02.00hrs and 05.00hrs Mobile services During this routine maintenance upgrade
there will be a loss of 2G service for
approximately 60 minutes within the
timeframe provided.

Please note: The JT 4G and 3G services
as well as the fixed broadband and
landline network will work as
normal throughout.

 JT Jersey, Guernsey, Sark
& Alderney customers
Wednesday 10th  November 2021 Between 02.00hrs and 05.00hrs Mobile services During this routine maintenance upgrade
there will be a loss of 3G service for
approximately 60 minutes within the
timeframe provided.

Please note: The JT 4G and 2G services
as well as the fixed broadband and
landline network will work as
normal throughout.

 JT Jersey, Guernsey, Sark
& Alderney customers
Service announcements for Business Partners