Service Announcements
As part of our ongoing commitment to provide a high quality, reliable and secure service to our customers, regular maintenance and upgrades on the JT Network will be required. Details of scheduled routine maintenance for the coming weeks can be found below. The work has been carefully planned to take place during lower usage periods to minimise any possible disruption to our customers. We appreciate your understanding as we continue to make improvements to the network which enables us to provide a safe and secure service to you and apologise in advance for any minor loss of service this may cause.
Service Incidents and Disruptions
There are no new service incidents.
Upcoming planned works – Alderney
| When will the planned work take place | At what time | Which service is being worked on | If there is an impact what will it be | And who might it affect |
| Thursday 26th January | Between 10pm and 6am | Mobile services | This essential upgrade to our mobile services in Alderney will involve a scheduled loss to our 2G, 3G and 4G mobile coverage, throughout the works window. Please note: The JT fixed broadband and landline network will work as normal throughout. |
All JT Alderney customers |
| When will the planned work take place | At what time | Which service is being worked on | If there is an impact what will it be | And who might it affect |
| Saturday 18th September 2021 | Between 08.00hrs and 17.00hrs | Mobile services | During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided.Please note: The JT fixed broadband and landline network will work as normal throughout. | JT JERSEY customers in Sandybrook and Beaumont area. |
| Sunday 19th September 2021 | Between 08.00hrs and 17.00hrs | Mobile services | During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided.Please note: The JT fixed broadband and landline network will work as normal throughout. | JT JERSEY customers in Sandybrook and Beaumont area. |
| Monday 20th  September 2021 | Between 23.00hrs on Monday 20th and 05.00hrs on Tuesday 21st September | Broadband services | During this routine maintenance there is a possibility that you may experience a very brief drop in your Broadband service within the timeframe provided.If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help BroadbandPlease note: The JT Landline and mobile network will continue to work as normal throughout. | JT JERSEY Broadband customers in and around the  St Brelade, St Peter, St Ouen, St Mary, St Lawrence, St John and St.Helier areas. |
| Thursday 23rd September 2021 | Between 23.00hrs on Wednesday 23rd and 05.00hrs on Thursday 24th  September | Broadband services | During this routine maintenance there is a possibility that you may experience a very brief drop in your Broadband service within the timeframe provided.If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help BroadbandPlease note: The JT Landline and mobile network will continue to work as normal throughout. | JT JERSEY Broadband customers in and around the Trinity, St Saviour, St Martin,  Grouville, St Clement and St Helier areas. |
| Thursday 23rd September 2021 | Between 07.30hrs and 18.00hrs | Mobile services | During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided. Please note: The JT fixed broadband and landline network will work as normal throughout. | JT JERSEY customers in the area surrounding Jersey Squash Club in ST Clements |
No upcoming planned works
Upcoming planned works – JERSEY
| When will the planned work take place | At what time | Which service is being worked on | If there is an impact what will it be | And who might it affect |
| Tuesday 20th December 2022 | Between 3am and 4am | SMS messaging services | During this essential maintenance there is a possibility that you may be unable to send SMS messages. Please note: all other JT services will |
JT Jersey customers |
Upcoming planned works – BAILIWICK OF GUERNSEY
| WHEN WILL THE PLANNED WORK TAKE PLACE |
AT WHAT TIME | WHICH SERVICE IS BEING WORKED ON | IF THERE IS AN IMPACT WHAT WILL IT BE |
AND WHO MIGHT IT EFFECT |
| Sunday 5th February 2023 | Between 23:45 5th Feb and 06.00am 6th Feb | Broadband services  | During this work we will be upgrading our broadband service which will involve a scheduled loss to the service throughout the work window. Your service should return to normal, however if you are having difficulties with your connection please reboot your router to restore service JT Help Broadband.Please note: The JT fixed landline and mobile network will work as normal throughout. |
JT Guernsey customers |
| Monday 6th February 2023 | Between 23:45 6th Feb and 06.00am 7th Feb | Broadband services  | During this work we will be upgrading our broadband service which will involve a scheduled loss to the service throughout the work window. Your service should return to normal, however if you are having difficulties with your connection please reboot your router to restore service JT Help Broadband.Please note: The JT fixed landline and mobile network will work as normal throughout. |
JT Guernsey customers |
Upcoming planned works – SARK
No upcoming planned works