Service Announcements

  • service-announcemnets

    Service Announcements

When will the planned work take place At what time Which service is being worked on If there is an impact what will it be And who might it affect
Saturday 18th September 2021 Between 08.00hrs and 17.00hrs Mobile services During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided.Please note: The JT fixed broadband and landline network will work as normal throughout. JT JERSEY customers in Sandybrook and Beaumont area.
Sunday 19th September 2021 Between 08.00hrs and 17.00hrs Mobile services During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided.Please note: The JT fixed broadband and landline network will work as normal throughout. JT JERSEY customers in Sandybrook and Beaumont area.
Monday 20th  September 2021 Between 23.00hrs on Monday 20th and 05.00hrs on Tuesday 21st September Broadband services During this routine maintenance there is a possibility that you may experience a very brief drop in your Broadband service within the timeframe provided.If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help BroadbandPlease note: The JT Landline and mobile network will continue to work as normal throughout. JT JERSEY Broadband customers in and around the  St Brelade, St Peter, St Ouen, St Mary, St Lawrence, St John and St.Helier areas.
Thursday 23rd September 2021 Between 23.00hrs on Wednesday 23rd and 05.00hrs on Thursday 24th  September Broadband services During this routine maintenance there is a possibility that you may experience a very brief drop in your Broadband service within the timeframe provided.If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help BroadbandPlease note: The JT Landline and mobile network will continue to work as normal throughout. JT JERSEY Broadband customers in and around the Trinity, St Saviour, St Martin,  Grouville, St Clement and St Helier areas.
Thursday 23rd September 2021 Between 07.30hrs and 18.00hrs Mobile services During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided. Please note: The JT fixed broadband and landline network will work as normal throughout. JT JERSEY customers in the area surrounding Jersey Squash Club in ST Clements
✅ Service Update. 11.07am
The issue affecting voice call quality when calling Jersey landline numbers (+44 1534) from mobile phones has now been resolved.
We apologise for any inconvenience caused and would like to thank customers for their patience while we worked with our network partners to restore service.
JT Mobile Team 💚

📱 JERSEY – Voice Calls to Local Landline numbers from Mobile. 9th September 1030am. 

We are aware that some customers in Jersey may be experiencing issues with voice call quality when attempting to call local landline (+441534) numbers from their mobiles.

Our technical teams are investigating this as a priority and are working hard with our Network partners to resolve the problem.

We’re really sorry for the inconvenience.

Thank you for your patience and understanding while we work to resolve this issue.

We’ll update here as soon as more information becomes available.

JT Mobile Team 💚

 

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JT’s Network Transformation Now Rolling Out in Guernsey

JT’s Network Transformation is now entering an exciting new phase as we begin our rollout across Guernsey — bringing enhanced 5G connectivity to more people across the island.

Following extensive upgrades, our focus is now on delivering improvements through a series of planned works in locations across Guernsey. This work is part of JT’s ongoing commitment to providing a faster, more reliable, and future-ready network for everyone — whether you’re streaming, working, or staying connected.

To support this progress, we’ll be carrying out scheduled work in the areas listed below. During these times, you may notice slightly reduced indoor coverage, but this temporary impact will help deliver a significantly improved mobile experience as our 5G network expands.

Who’s affected:
JT mobile customers in the listed areas during the specified times.

We’re proud to be investing in the Channel Islands’ digital future and appreciate your support as we continue to enhance our network across the island.

Planned works

None.

Planned works


When will the planned work take placeAt what timeWhich service is being worked onIf there is an impact what will it beAnd who might it affectArea of Impact
13th September - 19th September 7 DaysMobileReduced Data Speed and indoor/outdoor coverageSt Saviour Area around Route du Houguets, St Saviour
15th September - 21st September 6 Days Mobile Reduced Data Speed and indoor/outdoor coverageSt SaviourArea around Ruette Du Felconte, St Saviour and L'eree
17th September Half Day Mobile Reduced Data Speed and indoor/outdoor coverageSt ClementsLe Marais, Green Island and Rue de Maupertuis area, St Clement