Service Announcements

  • service-announcemnets

    Service Announcements

As part of our ongoing commitment to provide a high quality, reliable and secure service to our customers, regular maintenance and upgrades on the JT Network will be required. Details of scheduled routine maintenance for the coming weeks can be found below. The work has been carefully planned to take place during lower usage periods to minimise any possible disruption to our customers. We appreciate your understanding as we continue to make improvements to the network which enables us to provide a safe and secure service to you and apologise in advance for any minor loss of service this may cause.

Service Incidents and Disruptions

 

 

Upcoming planned works

 

When will the planned work take place At what time Which service is being worked on If there is an impact what will it be And who might it affect
Wednesday 28th July 2021 Between Midnight and 01.00am on Thursday 29th July Mobile services During this work we will be upgrading our
mobile services which will mean there is a
possibility that you may intermittently
experience reduced indoor 2G and 3G
mobile coverage during this time.
Please note: The JT fixed broadband and
landline network will work as normal throughout.
Jersey customers in the area around L’Etacq, St Mary Parish Hall, Prince of Wales (Greve), Tamarind, War Tunnels, La Fontaine and Northern Leaf.
These are all small sites with a limited coverage area.
Thursday 29th July 2021 Between 08.00am and 5pm Mobile services During this work we will be upgrading our
mobile services which will mean there is a
possibility that you may intermittently
experience reduced indoor 2G, 3G and 4G
mobile coverage during this time.
Please note: The JT fixed broadband and
landline network will work as normal throughout.
Jersey customers in the area of Victoria Village area, La Rue De Guilleaumerie, St Saviour.
Friday 3rd September 2021 Daily between 07.30am and 18.30pm Rd works This essential work on La Grande Rue
in St Martin is part of JT’s commitment
to bring its fibre network to more parts
of the community, improving the island’s
critical infrastructure.The work will be split into 5 phases and
unfortunately there may be times when
vehicle access isn’t possible to individual
properties. All Businesses and people
living in the area have already received
full details of the works directly.
Information regarding the road works
and diversion routes can be found on the
States’ roadworks website:
https://roadworks.gov.gg/GSW/Roadworks.htmAny business interested in connecting to
JT’s fibre network and taking advantage
of the benefits of fibre for their business,
whilst we are in the area, is encouraged
to contact the JT team as soon as possible
and email us gsyplanningteam@jtglobal.com
Businesses and residents
along la Grand Rue from
– St Martins Carpark
(access from Les Camps only)
and Les Merriennes Junction.
Saturday 7th August Between 07.00am and 4:00pm Mobile services During this work we will be upgrading our
mobile services which will mean there is a
possibility that you may intermittently
experience reduced indoor 2G, 3G and 4G
mobile coverage during this time.Please note: The JT fixed broadband and
landline network will work as normal throughout.
Guernsey customers in
the St Sampson area
Wednesday 11th August Between 23.00am and 01.00am
on Thursday 12th August
Mobile services During this work we will be upgrading our
mobile services which will mean there is a
possibility that you may intermittently
experience reduced indoor 2G, 3G and 4G
mobile coverage during this time.Please note: The JT fixed broadband and
landline network will work as normal throughout.
Guernsey customers in
the St Sampson area
Thursday 12th August Between 23.00am and 01.00am
on Friday 13th August
Mobile services During this work we will be upgrading our
mobile services which will mean there is a
possibility that you may intermittently
experience reduced indoor 2G, 3G and 4G
mobile coverage during this time.Please note: The JT fixed broadband and
landline network will work as normal throughout.
Jersey customers in
the Les Marais area
Saturday 18th August Between 23.00am and 01.00am
on Sunday 14th August
Mobile services During this work we will be upgrading our
mobile services which will mean there is a
possibility that you may intermittently
experience reduced indoor 2G, 3G and 4G
mobile coverage during this time.Please note: The JT fixed broadband and
landline network will work as normal throughout.
Jersey customers in
the Les Marais area