Service Announcements
Customer Notice
As part of our ongoing commitment to provide a high quality, reliable and secure service to our customers, regular maintenance and upgrades on the JT Network will be required. Details of scheduled routine maintenance for the coming weeks can be found below. The work has been carefully planned to take place during lower usage periods to minimise any possible disruption to our customers. We appreciate your understanding as we continue to make improvements to the network which enables us to provide a safe and secure service to you and apologise in advance for any minor loss of service this may cause.
| When will the planned work take place | At what time | Which service is being worked on | If there is an impact what wil it be | And who might it affect |
| Thursday 17th October | Between 04.00am and 07.00am | JT payment systems | During this period, we will be upgrading several services, within that time you may notice reduced speed, and it is possible that payments made during the time frame may not be processed until the following day. | Jersey & Guernsey JT Customers |
| Monday 28th October | Between 01.00 AM and 07.30am | Fixed landline/ voice network | During this maintenance users will be unable to make landline calls for a very short period of 3-5 seconds, however, it is possible it may take up to 3 hours for inbound calls to landlines to return to full normal service. NOTE: The fixed broadband and mobile network will work as normal throughout. | All fixed Jersey landlines |
| Tuesday 29th October | Between midnight and 04.00am | Sure Guernsey Broadband network, effecting broadband services | During this routine upgrade we have been advised that there will be a loss of service for 1 hour during the works window | JT customers in Guernsey, in the St Peters areas |
| Wednesday 30th October | Between midnight and 05.00am | Sure Guernsey Broadband network, effecting broadband services | During this routine upgrade we have been advised that there will be a loss of service for 1 hour during the works window | JT customers in Guernsey, in the Central area |
| Thursday 31st October | Between midnight and 04.00am | Sure Guernsey Broadband network, effecting broadband services | During this routine upgrade we have been advised that there will be a loss of service for 1 hour during the works window | JT customers in Guernsey, in the Castel area |
| * Monday 28th October | Between 01.00 AM and 07.30am | Fixed landline/ voice network | During this maintenance users will be unable to make landline calls for a very short period of 3-5 seconds, however, it is possible it may take up to 3 hours for inbound calls to landlines to return to full normal service. NOTE: The fixed broadband and mobile network will work as normal throughout. | All fixed Jersey landlines |
| * Monday 4th November | Between 01.00 AM and 07.30am | Fixed landline/ voice network | During this maintenance users will be unable to make landline calls for a very short period of 3-5 seconds, however, it is possible it may take up to 3 hours for inbound calls to landlines to return to full normal service. NOTE: The fixed broadband and mobile network will work as normal throughout. | All fixed Jersey landlines |
| * Monday 11th November | Between 01.00 AM and 07.30am | Fixed landline/ voice network | During this maintenance users will be unable to make landline calls for a very short period of 3-5 seconds, however, it is possible it may take up to 3 hours for inbound calls to landlines to return to full normal service. NOTE: The fixed broadband and mobile network will work as normal throughout. | All fixed Jersey landlines |
* Any customers without a mobile phone, who are concerned about these particular short outages can contact us before 14th October on 882882 to request a loan mobile phone for use over this time.