Service Announcements
As part of our ongoing commitment to provide a high quality, reliable and secure service to our customers, regular maintenance and upgrades on the JT Network will be required. Details of scheduled routine maintenance for the coming weeks can be found below. The work has been carefully planned to take place during lower usage periods to minimise any possible disruption to our customers. We appreciate your understanding as we continue to make improvements to the network which enables us to provide a safe and secure service to you and apologise in advance for any minor loss of service this may cause.
Service Incidents and Disruptions
**Service Announcement – UPDATE at 16:45 – Saturday 16th January – Jersey landline and broadband customers**
Some customer’s service issues have now been resolved. For a small number of customers still affected, our engineers continue to work hard to fix the ongoing issues, and we will contact each of these customers individually to advise once we believe their service has resumed. We would like to apologise for the inconvenience caused to those customers affected and thank them for their patience whilst we worked to identify and fix the issue. If you have any service queries relating to this issue, please email us at jthelp@jtglobal.com with your JT account number and we’ll do all we can to help. Many thanks, the JTHelp team.
**Service Announcement – 10:45am – Saturday 16th January – Jersey landline and broadband customers**
We are aware that a small number of our Jersey customers may be experiencing some issues impacting their services. Our engineers are on site trying to resolve the issue as quickly as possible. We anticipate the service to be fixed by the end of today. We will post a further update here as soon as we have more information. Our mobile network is working as normal, however should you require additional mobile data whilst your broadband isn’t available you can do so via your JT My Account App, by calling 882882 or emailing jthelp@jtglobal.com with your JT account number (you must have a JT mobile and a JT broadband service with us), and the number you’d like to have the additional data added to. We are sorry for the inconvenience that this service interruption is causing. Please be assured we’re doing all we can to resume service as quickly as possible. Thank you for your patience. The JTHelp team
Upcoming planned works
| When will the planned work take place | At what time | Which service is being worked on | If there is an impact what will it be | And who might it affect |
| Saturday 23rd and Sunday 24th January 2021 | Between 21.00hrs on Saturday 23rd and midday Sunday 24th January | JT My Account App & Portal |
During this work, we will be upgrading several services, within that time you will be unable to use the JT My Account Portal and the JT My Top-up App. Please note: The JT My Account mobile App will be available throughout, however data will not be updated between the hours listed. Â Calls and text messages will not be impacted. |
All JT My Account and JT Top-up Portal users |
Upcoming planned works
| When will the planned work take place | At what time | Which service is being worked on | If there is an impact what will it be | And who might it affect |