Service Announcements
| When will the planned work take place | At what time | Which service is being worked on | If there is an impact what will it be | And who might it affect |
| Saturday 18th September 2021 | Between 08.00hrs and 17.00hrs | Mobile services | During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided.Please note: The JT fixed broadband and landline network will work as normal throughout. | JT JERSEY customers in Sandybrook and Beaumont area. |
| Sunday 19th September 2021 | Between 08.00hrs and 17.00hrs | Mobile services | During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided.Please note: The JT fixed broadband and landline network will work as normal throughout. | JT JERSEY customers in Sandybrook and Beaumont area. |
| Monday 20th  September 2021 | Between 23.00hrs on Monday 20th and 05.00hrs on Tuesday 21st September | Broadband services | During this routine maintenance there is a possibility that you may experience a very brief drop in your Broadband service within the timeframe provided.If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help BroadbandPlease note: The JT Landline and mobile network will continue to work as normal throughout. | JT JERSEY Broadband customers in and around the  St Brelade, St Peter, St Ouen, St Mary, St Lawrence, St John and St.Helier areas. |
| Thursday 23rd September 2021 | Between 23.00hrs on Wednesday 23rd and 05.00hrs on Thursday 24th  September | Broadband services | During this routine maintenance there is a possibility that you may experience a very brief drop in your Broadband service within the timeframe provided.If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help BroadbandPlease note: The JT Landline and mobile network will continue to work as normal throughout. | JT JERSEY Broadband customers in and around the Trinity, St Saviour, St Martin,  Grouville, St Clement and St Helier areas. |
| Thursday 23rd September 2021 | Between 07.30hrs and 18.00hrs | Mobile services | During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided. Please note: The JT fixed broadband and landline network will work as normal throughout. | JT JERSEY customers in the area surrounding Jersey Squash Club in ST Clements |
As part of our ongoing commitment to provide a high quality, reliable and secure service to our customers, regular maintenance and upgrades on the JT Network will be required. Details of scheduled routine maintenance for the coming weeks can be found below. The work has been carefully planned to take place during lower usage periods to minimise any possible disruption to our customers. We appreciate your understanding as we continue to make improvements to the network which enables us to provide a safe and secure service to you and apologise in advance for any minor loss of service this may cause.
Service Incidents and Disruptions
**Service Announcement 25th April 08:22; Jersey landline and broadband customers**
We are aware that some of our Jersey customers may be experiencing issues impacting their landline and broadband services. Our engineers are on site and are working hard to fix this as quickly as possible.
Our mobile and broadband networks are working as normal however should you wish for a diversion from your landline number to be set-up please get in touch with your JT account number, and the number you’d like the service diverted to so that we can set that up for you.
We are sorry for any inconvenience this may cause.
Thanks, The JTHelp team
No planned works
Upcoming planned works – Jersey
| When will the planned work take place | At what time | Which service is being worked on | If there is an impact what will it be | And who might it affect |
| Tuesday 30th May 2023 | Between 11:30pm and 6pm | Landline and Broadband services | We will be carrying out some routine maintenance on our landline and broadband services which means there will be a 30-minute window during this time where your Landline and Broadband services will temporarily be unavailable. | Jersey customers in or around rue des pres, Pier Rd, Mulcaster Street and Grenville Street. |
| Wednesday 31st May 2023 | Between 11:30pm and 6pm | Landline, Broadband and Mobile services | We will be carrying out some routine maintenance on our landline and broadband services which means there will be a 30-minute window during this time where your Landline and Broadband services will temporarily be unavailable. | Jersey customers in or around Westmount, St John’s Road, St Andrews Park and Inner Road. |
Upcoming planned works – Jersey
| When will the planned work take place | At what time | Which service is being worked on | If there is an impact what will it be | And who might it affect |
| Monday 5th June 2023 | Between 11:30pm and 6pm | Landline, Broadband and Mobile services | We will be carrying out some routine maintenance on our landline and broadband services which means there will be a 30-minute window during this time where your Landline and Broadband services will temporarily be unavailable. | Jersey customers in or the parish of St Helier. |
| Tuesday 6th June 2023 | Between 11:30pm and 6pm | Landline, Broadband and Mobile services | We will be carrying out some routine maintenance on our landline and broadband services which means there will be a 30-minute window during this time where your Landline and Broadband services will temporarily be unavailable. | Jersey customers in or around the Parish of St Helier and St Johns Rd. |
| Wednesday 7th June 2023 | Between 11:30pm and 6pm | Landline and Broadband services | We will be carrying out some routine maintenance on our landline and broadband services which means there will be a 30-minute window during this time where your Landline and Broadband services will temporarily be unavailable. | Jersey customers around Jersey Airport, Mont a la Brune and Les Ormes areas. |
Upcoming planned works – Jersey
| When will the planned work take place | At what time | Which service is being worked on | If there is an impact what will it be | And who might it affect |
| Monday 12th June 2023 | Between 11:30pm and 6pm | Landline and Broadband services | We will be carrying out some routine maintenance on our landline and broadband services which means there will be a 30-minute window during this time where your Landline and Broadband services will temporarily be unavailable. | Jersey customers in and around Corbiere, Les Creux, and Red Houses. |
| Tuesday 13th June 2023 | Between 11:30pm and 6pm | Landline, Broadband and Mobile services | We will be carrying out some routine maintenance on our landline and broadband services which means there will be a 30-minute window during this time where your Landline and Broadband services will temporarily be unavailable. | Jersey customers in and around route de Noirmont, St Peter’s Valley and St Brelades Bay. |
| Wednesday 14th June 2023 | Between 11:30pm and 6pm | Landline, Broadband and Mobile services | We will be carrying out some routine maintenance on our landline and broadband services which means there will be a 30-minute window during this time where your Landline and Broadband services will temporarily be unavailable. | Jersey customers in or around St Aubin, St Brelade, St Lawrence and St Peter. |
| Sunday 18th June 2023 | Between 02.00am and midday 07.00am | JT My Top up App JT My Top up Portal JT CSS Portal JT My Account App |
During this work, we will be upgrading several services and within that time you will be unable to use the JT My Account App and Portal, as well as the JT My Top-up App and portal.
Please note: The JT My Account mobile App will be available throughout; however, data will not be updated between the hours listed. |
All JT My Account and JT Top-up Portal users. |
Upcoming planned works – Jersey
| When will the planned work take place | At what time | Which service is being worked on | If there is an impact what will it be | And who might it affect |
| Monday 19th June 2023 | Between 11:30pm and 6pm | Landline and Broadband services | We will be carrying out some routine maintenance on our landline and broadband services which means there will be a 30-minute window during this time where your Landline and Broadband services will temporarily be unavailable. | Jersey customers in and around St Lawrence, Beaumont and Bellozanne. |
| Tuesday 20th June 2023 | Between 11:30pm and 6pm | Landline, Broadband and Mobile services | We will be carrying out some routine maintenance on our landline and broadband services which means there will be a 30-minute window during this time where your Landline and Broadband services will temporarily be unavailable. | Jersey customers in and around Victoria Avenue and La Pouqualaye. |
| Wednesday 21st June 2023 | Between 11:30pm and 6pm | Landline, Broadband and Mobile services | We will be carrying out some routine maintenance on our landline and broadband services which means there will be a 30-minute window during this time where your Landline and Broadband services will temporarily be unavailable. | Jersey customers in or around St Helier and St Saviour. |
| Sunday 25th June 2023 | Between 02.00am and midday 07.00am | JT My Top up App JT My Top up Portal JT CSS Portal JT My Account App |
During this work, we will be upgrading several services and within that time you will be unable to use the JT My Account App and Portal, as well as the JT My Top-up App and portal.
Please note: The JT My Account mobile App will be available throughout; however, data will not be updated between the hours listed. |
All JT My Account and JT Top-up Portal users. |
Upcoming planned works – Jersey
| When will the planned work take place | At what time | Which service is being worked on | If there is an impact what will it be | And who might it affect |
| Monday 26th June 2023 | Between 11:30pm and 6pm | Landline, Broadband and Mobile services | We will be carrying out some routine maintenance on our landline and broadband services which means there will be a 30-minute window during this time where your Landline and Broadband services will temporarily be unavailable. | Jersey customers in or around St Helier and St Saviour. |
| Tuesday 27th June 2023 | Between 11:30pm and 6pm | Landline, Broadband and Mobile services | We will be carrying out some routine maintenance on our landline and broadband services which means there will be a 30-minute window during this time where your Landline and Broadband services will temporarily be unavailable. | Jersey customers in or around St Helier and Trinity. |
Upcoming planned works – Guernsey
| When will the planned work take place | At what time | Which service is being worked on | If there is an impact what will it be | And who might it affect |
| Thursday 13th April 2023 | Between 08.00am and 6pm | Mobile services | We will be carrying out some routine maintenance checks on our mobile services which will mean there is a possibility that you may intermittently experience reduced indoor mobile coverage during this time. The JT fixed broadband and landline network will work as normal throughout. |
Guernsey customers in the Lislet area. |
Upcoming planned works – Alderney
| When will the planned work take place | At what time | Which service is being worked on | If there is an impact what will it be | And who might it affect |
| Tuesday 16th May 2023 | Between 08.00am and 18.00pm | Mobile services | During this work we will be upgrading our mobile services which will mean you may intermittently experience reduced indoor mobile coverage during this time. | JT customers in Alderney |