How to videos

  • How to videos

    'How to' videos

Broadband Optimisation

Protecting Electrical Equipment from Storm Damage

When weather conditions are out of control, we can all take steps to responsibly maintain and sustain connectivity.

How to connect your ONT/Genexis box (Jersey only)

Learn how to connect your router to the Genexis ONT, or Optical Network Terminator.

How to optimise your broadband (Jersey only)

Learn from our lead engineers a few simple tricks to get the best out of your broadband connection.

What is the difference between 2.4GHz and 5GHz?

Your JT Tilgin router offers two wireless frequencies, 2.4 or 5GHz (gigahertz), but which one should you use?

How to restart your Tilgin router? (Jersey only)

Restarting, also known as rebooting your Tilgin router is one of the simplest troubleshooting steps you can take.

How to configure a TP Link VDSL Router (Guernsey only)

Watch 6 simple steps to configure your router and get connected to JT’s broadband.

How to set up your wireless printer on your computer

Learn how to configure your printer to connect to your wi-fi and start printing remotely.
 

How to Optimise your Home Wi-Fi in Guernsey (Guernsey only)

Everyone has different connectivity needs dependent on their lifestyle. Here are a few tips to make the best out of your connection.

Delivering the internet to your home

Have a look at how we provide connection to your home, from hardware to best practices.

How to Restart your ONT

Check how to reboot your Optical Network Terminal (ONT) or Genexis Box to reset the access to the JT network.

Why is Wi-Fi slower than Ethernet?

Learn the difference between Ethernet and Wi-Fi and why the later provides a slower connection.

Moving your JT services to your new home

Our retail team explains how you can help us speed up the process of connecting your new home.

Using your mobile

Switching your mobile service to JT

If you’re interested in moving your mobile service with us, check this handy video guide.

What is data throttling?

Throttling is a network management technique used to limit bandwidth and data usage.

How to set up and activate voicemail on an iPhone

In this video we show you how to easily configure your JT voicemail service on your iPhone device.

How to switch between 4G and 3G

Learn how to change your mobile data settings and switch between 4G and 3G networks which affect your connection speed and data usage.

How to set up a mobile hotspot

Turn your phone into a mobile hotspot and share your data with wi-fi enabled devices, here is how.

Roaming Tips

Learn useful tips to minimise your roaming charges and enjoy the best experience when using your service overseas.

How do I select which apps are using mobile data?

Control which apps can access data when you’re not using wi-fi. Avoid unexpected bills or running out of data.

How to set up parental controls on iOS

Eanble parental controls, monitor the apps, content and features that your kids can access when using an Apple device.

How to recover deleted text messages on an iPhone

Learn how to retrieve text messages which you deleted from your Apple device.

How to set up, create and name a group text on iPhone

In this video, we’ll show you, step by step, how to create a chat group on your Apple device.

How to turn mobile data off and on - iOS

Check how to disable and enable mobile data on your iPhone.

How to turn mobile data off and on - Android

Check how to disable and enable mobile data on your Android device.

JT Apps

The benefits of your JT My Account app

Learn more about the JT My Account App, full of handy tools and features to stay in control of your JT services.

How do I add a bolt-on to my services?

Use the JT My Account app to enhance your service with one of our great value bolt-ons.

How do I set up a usage alert?

With the JT My Account App you can set notifications to alert you when you have reached or when you’re about to reach your usage limits.

How do I view my itemised usage?

To stay on top of your JT account and services, check how you can view and track all your individual services usage.

The benefits of your JT My Top Up app

Learn more about the JT My Top Up app, with handy tools and features to stay in control of your PAYG service.

How do I check the remaining balance on my plan?

Use the JT My Account App to check how much of your data, minutes and texts you have used and how much you have left.

Account and Billing

Creating a JT Customer Self-Serve account
 
 

Follow these simple steps to register for a JT Customer Self-Serve account.

How to view your monthly usage plan and allowances in the JT Customer Self-Serve account

Access you Self-Serve account on secure.jtglobal.com and review your plan usage.

How to view your bill in the JT Customer Self-Serve account

Learn how you can view your bill on your Self-Serve account, visit secure.jtglobal.com

How to view device contract details in the JT Customer Self-Serve account

You can view all details of your device contract through the Self-Serve account on secure.jtglobal.com

How to setup a service Usage Alert in the JT Customer Self-Serve account

Access you Self-Serve account on secure.jtglobal.com and enable an alert when you’ve reached certain limits on your service.

How to pay a bill in the JT Customer Self-Serve account

Learn how you can pay your bill fast and easy via your Self-Serve account on secure.jtglobal.com

How to view Bill Itemisations in the JT Customer Self-Serve account

Learn how you can view each of your bill items on your Self-Serve account, visit secure.jtglobal.com

Forgot your JT Customer Self-Serve account password?

Head to the Self-Serve Portal and follow these steps to reset your password and regain access to your account.

How to add/remove a bolt-on in the JT Customer Self-Serve account

Enhance your service with a value-packed bolt-on or remove an existing one via the Self-Serve Portal.

Understanding your bill: Part Charges

Learn more about your bill, here we explain the ‘Part Charges’ that might be showing in your account.

How your usage balance is displayed

If you use the JT My Account App or Customer Self-Serve Portal to manage your JT account, check this video to help you better understand how you see your balance.

Understanding your monthly JT Bill

Watch this short video to better understand the items and information which appear on your monthly JT Bill.

Understanding your first JT Bill

If you’re new to JT, this video gives you a short introduction to your JT bill and the items it contains.

Keep in touch

What is WhatsApp?

How to download and install WhatsApp

How to use Facebook

How to use Facebook Messenger

How to reset your Facebook password

How to use Twitter

How to use Instagram

How to create Gmail account

How to change your Gmail password

How to add an email address account to your iPad

What is Pinterest and how does it work?

Keep entertained

How to sign up for Netflix

How to setup parental controls on Netflix

How to connect your smart TV to the internet using an ethernet cable

How to free up space on your phone using Google Photos

How to start your own YouTube channel

How to set up parental controls on YouTube

How to use Spotify

Shopping online

How to use Amazon

How to use PayPal to safely make online payments

How to use eBay

How to stay safe when shopping online

Internet Safety

Internet safety tips for children

Internet safety tips for parents

3 things young people should know before using the internet - Boris Radanovic (Online Safety Expert)

3 things young people should know before using the internet - Matthew Parker (Information Security Professional)

What advice would you give to parents who are unsure whether to let children use the internet unsupervised? - Boris Radanovic (Online Safety Expert)

What advice would you give to parents who are unsure whether to let children use the internet unsupervised? - Matthew Parker (Information Security Professional)

How can you be vigilant online? - Boris Radanovic (Online Safety Expert)

How can you be vigilant online? - Matthew Parker (Information Security Professional)