Notice of bereavement

  • Friends on holiday enjoying the bundled JT One Jersey Mobile, Broadband and Landline Package
     

    Notice of Bereavement

Tell us an account holder has died

We're sorry to hear that someone has died. Thank you for taking the time to let us know. We will try to make this as easy as we can for you.


How to tell us

  • You can tell us online or in-store.
  • You must be the Executor of the will.
  • You'll need the account holder's name, date of birth, address and account number.
  • You’ll need to show us a copy of their death certificate and your ID.

Online

Use the online form to tell us about an account holder's death.

In-store

Our advisors in-store will help you to complete the online form. Our retail opening hours are 9am to 5.30pm Monday to Saturday.

What happens to the account

You'll also need to tell us what you want us to do with the account, for example transfer the services into another name or close the account.

Tell us an account holder has died - click here

Terms and Conditions

APPENDIX A – TERMS AND CONDITIONS

The signatory detailed in Section 2 above

  • Mobile Device Payment Plans are not able to be taken over.
  • Should a Service be taken over which has a Mobile Device Payment Plan attached to it, the remaining Mobile Device payments due for the remainder of the Payment Term will become payable.
  • Take over of contract and financial liability for subsequent bills can only take affect immediately at point of processing in store.
  • JT One packages (all 3 Services) can be taken over at any point, however, the package can only be split and Services taken over if they are out of contract term. In this instance, the other Services would automatically be changed onto current standard plans.
  • Take over completion is subject to incoming Customer passing JT’s credit check and being accepted.

Incoming Customer

  • Acceptance of terms and conditions and financial liability of all remaining Service contracts relating to Services take over as agreed by the signatory detailed in Section 2 above.
  • Take over of contract and financial liability for subsequent bills can only take effect immediately at point of processing.
  • Take over completion is subject to incoming Customer passing JT’s credit check and being accepted.

JT Terms & Conditions

JT products and services are provided to you subject to our terms and conditions of use specific to the product or service in question. The applicable terms and conditions can be found on our website at https://www.jtglobal.com/global/terms-conditions/. The terms and conditions that apply to the Accounts detailed in this form are as follows:

  • JT General Services Terms and conditions (in both Jersey and Guernsey);
  • JT (Jersey) Data Services Terms and Conditions (for broadband Services in Jersey);
  • JT (Guernsey) Data Services Terms and Conditions (for broadband Services in Guernsey); • JT Equipment Purchase Terms and Conditions (in relation to any purchased Mobile Device in both Jersey and Guernsey);
  • JT Exchange Line Service Terms and Conditions (for Landline Services in both Jersey and Guernsey);
  • JT Pre-Paid Mobile Telephone Service (Pay as you go) & Online Top-Up Service Terms and Conditions (for pay as you go mobile Services in Jersey and Guernsey);
  • JT Post-Paid Mobile Telephone Service Terms and Conditions (for post-paid mobile Services in Jersey and Guernsey); and
  • The JT One Terms of Reference available at https://www.jtglobal.com/jersey/jt-one/ (for Jersey) and https://www.jtglobal.com/guernsey/ jt-one/ (for Guernsey).

Please ask us if you are not sure which specific terms and conditions will apply to you.

The terms and conditions are important, so please read them carefully before you sign up for our product(s) or service(s).

Important Information

To provide service to you, we need to handle personal information about you and this will be processed in accordance with the Data Protection (Jersey) Law 2018/Data Protection (Bailiwick of Guernsey) Law 2017 and in accordance with our Data Protection Notice which can be found at https://www.jtglobal.com/global/gdpr/. By completing this form you are consenting to us using this information to provide you with service(s). Your information will be retained for up to maximum of 6 years after the end of your contract with us. You have the right to ask for a copy of the information held about you in our records. If you require us to correct any inaccuracies please email customer.services@jtglobal.com. Full details of your rights can be found at https://www.jtglobal.com/global/gdpr/.

We will also use your personal information for the purposes of our legitimate interests; namely to keep you updated with news about our products and service, run credit checks where necessary, and share your information within the JT group of companies who may send you details of other goods and services which may be of interest to you.