Calls

Fraud over the phone, also known as Vishing, is when a fraudster calls claiming they are from a bank or other trusted organisation in an attempt to gather personal information about you (such as bank account details, passwords etc) which they can then use to steal money/access to services from you. They may have already gathered some basic information about you in order to sound authentic. If you receive an unexpected call that claims to be from a bank or other trusted organisation, please remember the following:

• A genuine bank or organisation will never contact you to ask for your PIN or full password.


• Only give out personal or financial details for those services you have consented to, that you trust and are expecting to be contacted by.


• If in doubt, call the bank or organisation back on a trusted number before giving out any details.


• Don’t be rushed into making a decision. A trusted organisation won't mind waiting.


• Fraudsters often try to pressure you into transferring money or agreeing to hand over personal information.

Emails

Unwanted emails that look to be from a known and trusted organisation can easily be faked. Unless the email is expected, never click on any links embedded in an email before verifying the authenticity of the email. They might promise you huge rewards or lost inheritances, advise that a recent transaction hasn’t completed or that your computer/devices have been compromised and so on, and often they will include requests for upfront payments or personal and private information. Use your common sense and if in doubt delete the email. If it looks too good to be true - it probably is. 5 ways to spot an email you’ve been sent is a scam:

1. The sender’s address doesn’t match the website address of the organisation it says it’s from. Click on the sender’s name to reveal it’s true address.


2. The email doesn’t use your proper name – using something like “Dear customer” instead.


3. There’s a sense of urgency, asking you to act immediately.


4. There’s a prominent website link which may seem like the proper address, but it’ll usually have one character different.


5. There’s a request for personal information.

Text

Otherwise known as Smishing (SMS Phishing) these work the same way as scam calls and emails where fraudsters purporting to be from a trusted organisation are attempting to gain personal information from you in order to unlawfully access funds/services. If you suspect you’ve received an SMS of this nature, do not click on any website address or link included in the text and please report to us and/or the local police.

Call Blocker

Have a landline phone with the 'Call Blocker' feature to help you block calls from suspicious and nuisance numbers.

Click here to view our range of landline handsets that have built in 'Call Blocker' features.

Virus Protect

It is strongly recommended that you have anti-virus software installed on your computer. There are free anti-virus software programmes available on the Internet such as AVG free by Grisoft. This is very user friendly and includes an automatic update service.

For more information about recommended software downloads, please click here.

Website Security

Take control of your home network with JT Total Wi-Fi. Get peace of mind that you have protection from security threats from both inside and outside your home network, plus get adblocking functionality and device protection.

Click here to find out how you can get JT Total Wi-Fi.