Service Announcements
| When will the planned work take place | At what time | Which service is being worked on | If there is an impact what will it be | And who might it affect |
| Saturday 18th September 2021 | Between 08.00hrs and 17.00hrs | Mobile services | During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided.Please note: The JT fixed broadband and landline network will work as normal throughout. | JT JERSEY customers in Sandybrook and Beaumont area. |
| Sunday 19th September 2021 | Between 08.00hrs and 17.00hrs | Mobile services | During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided.Please note: The JT fixed broadband and landline network will work as normal throughout. | JT JERSEY customers in Sandybrook and Beaumont area. |
| Monday 20th September 2021 | Between 23.00hrs on Monday 20th and 05.00hrs on Tuesday 21st September | Broadband services | During this routine maintenance there is a possibility that you may experience a very brief drop in your Broadband service within the timeframe provided.If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help BroadbandPlease note: The JT Landline and mobile network will continue to work as normal throughout. | JT JERSEY Broadband customers in and around the St Brelade, St Peter, St Ouen, St Mary, St Lawrence, St John and St.Helier areas. |
| Thursday 23rd September 2021 | Between 23.00hrs on Wednesday 23rd and 05.00hrs on Thursday 24th September | Broadband services | During this routine maintenance there is a possibility that you may experience a very brief drop in your Broadband service within the timeframe provided.If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help BroadbandPlease note: The JT Landline and mobile network will continue to work as normal throughout. | JT JERSEY Broadband customers in and around the Trinity, St Saviour, St Martin, Grouville, St Clement and St Helier areas. |
| Thursday 23rd September 2021 | Between 07.30hrs and 18.00hrs | Mobile services | During this routine maintenance there is a possibility that you may experience a reduced coverage in your 2G, 3G and 4G service within the timeframe provided. Please note: The JT fixed broadband and landline network will work as normal throughout. | JT JERSEY customers in the area surrounding Jersey Squash Club in ST Clements |
JT’s Network Transformation Reaches St Helier
JT’s island-wide Network Transformation is now entering its most exciting phase — bringing 5G connectivity to the heart of Jersey. After a year of upgrades across the island, we’re now working in Area 7: St Helier and the Marina
This work is part of JT’s commitment to delivering a faster, more reliable, and future-ready network for everyone — whether you’re streaming, working, or staying in touch.
To continue this progress, we’ll be carrying out scheduled work in the areas listed below. You may notice slightly reduced indoor coverage during these times, but it’s all part of enhancing your experience with JT’s new 5G network.
Who’s affected:
JT mobile customers in the listed areas during the specified times.
We’re proud to be investing in Jersey’s digital future — and grateful for your support as we bring the benefits of our new network to more people every day.
Planned works
None.
Planned works
| When will the planned work take place | At what time | Which service is being worked on | If there is an impact what will it be | And who might it affect | Area of Impact |
|---|---|---|---|---|---|
| 4th of October - 11th October | All Day | JT Mobile | Reduction of outdoor and indoor 2/4G data coverage and voice services | St Helier: Kensington | Grand Hotel, Gaspe House and Esplanade / Peoples park area |
| 10th October | Between 8am to 5pm | JT Mobile | Reduction of outdoor and indoor 2/4G data coverage and voice services | St Helier: Pomme-D'Or | Indoor lower building conference room coverage only at the Pomme D'Or, Rue Du Fort, St Helier |
| 30th of September | Between 7am and 6pm | JT Mobile | Reduction of outdoor and indoor 2/4G data coverage and voice services | St Helier: Royal Yacht Hotel | Indoor building coverage at the Royal Yacht Hotel, St Helier |
| 1st of October | Between 7am and 6pm | JT Mobile | Reduction of outdoor and indoor 2/4G data coverage and voice services | St Helier: Police Station | Indoor Building coverage only at the PHQ, Rue Du Fort, St Helier |
| 2nd of October | Between 7am and 6pm | JT Mobile | Reduction of outdoor and indoor 4G/5G data coverage and voice services | Rozel Bay | Rozel Bay, Bouley, St John Parish Hall, and Handois |
| 3rd of October | Between 7am and 6pm | JT Mobile | Reduction of outdoor and indoor 4G/5G data coverage and voice services | St Quens: La Chasse | Department of Electronics St Ouens, St Ouens Village, and area towards St Mary's Village |
| 6th October | Between 9am - 11am | JT Mobile | Reduced Data Speeds and reduced indoor voice coverage | St Ouens: Ville Au Bas | Area around Ville Au Bas and into St Ouens Bay, St Ouen |
| 11th of October to 18th of October | All Day | JT Mobile | Reduction of outdoor and indoor 2/4G data coverage and voice services | St Helier: Sand Street | Area around Sand St Car Park, Kind St, St Helier |
| 19th of October to 25th of October | All Day | JT Mobile | Reduction of outdoor and indoor 2/4G data coverage and voice services | St Helier: Hue Court | Hue court area to Romerils , town hall, to Cyril building |
| 25th October to 1st November | All Day | JT Mobile | Reduction of outdoor and indoor 2/4G data coverage and voice services | St Helier: Windsor Court | Windsor court Area Val Plaisant, St Helier |
| 1st November to 8th of November | All Day | JT Mobile | Reduction of outdoor and indoor 2/4G data coverage and voice services | St Helier: Cental | Minden Place area of town |
| 8th of November to 15th of November | All Day | JT Mobile | Reduction of outdoor and indoor 2/4G data coverage and voice services | St Helier: Forum | Area around the Forum, Grenville St and La Chasse, St Helier |