There are many ways to get in touch with our team. We would encourage anyone that wishes to contact us to do so on our digital channels in the first instance:
- Email us by choosing what your query is about in the section below
- Report a fault, watch step-by-step videos, get top tips and find quick and easy answers to frequently asked questions on our ‘HELP’ section of our website
- Live chat here or via your JT My Account App
- Private Message us at JTHelp Facebook or @JTGlobalHelp on Twitter
- Phone us on 882882: Monday – Saturday, 9am – 5pm
- For all retail purchases, please use our 'JT My Account' app or visit shop.jtglobal.com to place your order and receive free delivery
Our Retail stores are open Monday – Saturday 9am – 5.30pm.
Please remember to bring photographic ID in with you if your query is about your JT Account. If you’d like to join JT and open an account please bring Valid photo ID, proof of address (utility bill from the last 3 months), your bank details and your email address. If you’re switching from another provider and have a copy of your latest bill, this is useful to have to hand too.
If you’re unhappy with something we’d like to know so that we can do our best to put it right as quickly as possible. Here is our Customer Promise where you can read how we handle any complaints.
If you'd like to make a complaint, please fill out the form below to tell us more so that we can make sure you get the right help as quickly as possible.