Contact Us

Contact Us

You are here:

If you couldn’t find what you needed please get in touch by:

Messaging us at JTHelp Facebook or @JTGlobalHelp Twitter, or emailing us by choosing one of the options below:

Live chatting with us online or on the 'JT My Account' app.

Calling us on 882882 24/7 to report a fault.

Calling us on 882882 8am – 6pm, Mon-Sat to manage your services.

Write to us:
PO Box 53
No 1 The Forum
Grenville Street
St Helier
JE4 8PB

Pop in and see us at our high street store:
18 Queen Street
St Helier
JE4 8PB

Store opening times:
Monday to Saturday: 9am to 5:30pm
Sunday: Closed

 

Join ‘JT Voice’ for your chance to tell us what you think.

We’ll be asking you to complete surveys and share ideas on everything from technology to our community.
However, it’s not just about JT; we’re interested in your views whether you’re a JT customer, or not.
Your opinions and feedback will be used to inspire JT and help us to deliver a world class customer experience here in the Channel Islands.
We promise we won’t bombard you with emails, we’ll only get in touch when we genuinely need your help.
Register your interest for JT Voice

Why should I join JT Voice?

JT Voice is intended as a tool for encouraging communication between you and us – creating a relationship where we listen, value, act and feed back to you on the difference that your opinions have made for us.

There is no payment or equivalent cash reward for being a member or taking part in JT Voice activities. However, to reflect the value that we place on participation, we’ll send you exclusive offers, invite you to JT events and you’ll also have the chance to enter prize draws.

 

Complaints

If you’re unhappy with something we’d like to know so that we can do our best to put it right as quickly as possible. Here is our Customer Promise where you can read how we handle any complaints.
If you'd like to make a complaint, please choose what your complaint is about and then tell us more so that we can make sure you get the right help as quickly as possible.

If you’re unable to write to us, you can get in touch by phone on 01534 882882. Our customer experience representative will take the details of your complaint, try to resolve it, and refer it to the department supervisor to be logged.

If you’re unhappy with our response to your complaint, you can get in touch with our regulator, the Channel Island Competition Regulatory Authority (CICRA).

CICRA
2nd Floor Salisbury House, 1-9 Union Street, St Helier, JE2 3RF
Email: info@cicra.je
Telephone: 01534 514990