Contact Us

Contact Us

You are here:

If you couldn’t find what you needed please get in touch by:

Messaging us at JTHelp Facebook or @JTGlobalHelp Twitter, or emailing us by choosing one of the options below:

Live chatting with us online or on the 'JT My Account' app.

Calling us on 01534 882882, 8am - 9pm, 7 days a week to report a fault.

Calling us on 01534 882882 8am – 6pm, Monday - Saturday to manage your services.

Write to us:
PO Box 53
No 1 The Forum
Grenville Street
St Helier
JE4 8PB

Pop in and see us at our high street store:
18 Queen Street
St Helier
JE4 8PB

Store opening times:
Monday to Saturday: 9am to 5:30pm
Sunday: Closed

Human Resources:
Call on +44 1534 882705, 9am – 5pm (GMT), Monday – Friday.
Or click here to email the team.

Complaints

If you’re unhappy with something we’d like to know so that we can do our best to put it right as quickly as possible. Here is our Customer Promise where you can read how we handle any complaints.
If you'd like to make a complaint, please choose what your complaint is about and then tell us more so that we can make sure you get the right help as quickly as possible.

If you’re unable to write to us, you can get in touch by phone on 01534 882882. Our customer experience representative will take the details of your complaint, try to resolve it, and refer it to the department supervisor to be logged.

If you’re unhappy with our response to your complaint, you can get in touch with our regulator, the Channel Island Competition Regulatory Authority (CICRA).

CICRA
2nd Floor Salisbury House, 1-9 Union Street, St Helier, JE2 3RF
Email: info@cicra.je
Telephone: 01534 514990