Billing and
Payment
How can I pay some or all of my monthly bill?
You can make payment of your account balance, or select a specific amount to pay
- Click ‘Pay Bill’ through your My JT App or online customer portal here
- Dial 01534882882 and follow options to make a payment through the secure automated line. Please have your JT Account number to hand.
What happens if you don’t pay your bill?
If you can’t pay your bill, let us know as soon as possible and we’ll work together to agree a payment plan. If you don’t pay your bill your services may be suspended.
If you don’t pay your bill we’ll:
- Show the unpaid and overdue amount as a ‘Brought forward balance’ on your next monthly bill. A late-payment fee of £7.50 will be charged for every month that the bill remains unpaid.
- If this balance isn’t paid, we’ll contact you by email to let you know payment is overdue and ask you to make payment within 14 days and give you notice that your services will be suspended unless full payment is made.
- If the owing amount remains unpaid, we’ll email you and give you notice that your services will be disconnected unless full payment is made within 7 days.
If you do not pay the outstanding amount after your service has been suspended, your services will be fully disconnected, and your contract with us will be terminated and legal action will be initiated to recover the debt.
We may pass the outstanding amount (including any late payment fee or interest charges) to a debt collection agency to collect the money on our behalf.
Information about your debt may be shared with other organisations that give credit.
Brought-forward balance
A brought forward balance is an amount owing from a previous bill(s) which is listed on your current bill. You may have a balance brought forward because of the following reasons:
- Your previous bill wasn’t paid in full.
- Payment was made by telephone or App for your previous bill(s) after the date at the top of your latest bill. E.g did you pay your bill on 29th of the month when the bill was calculated on 28th of the month?
- The Direct Debit date or bill date was changed during this billing period. The brought forward balance(s) will need to be paid over the telephone or via your My JT app/portal as the new direct debit date change will not have carried forward any amount owing.