Charges
For anything not covered by your plan – like additional calls, texts, or data – you’ll find a full breakdown of charges below.
With the My JT app, you can easily check what’s included in your plan, view your remaining balance, and track your usage in real time.
Charges are for activity whilst you’re in the Channel Islands. For roaming charges and information here.
Out of bundle
If you’ve used all the minutes, texts or data included in your service plan, you’ll be charged our standard rates below, until the next bill date when your allowances will be refreshed:
Calls |
|
| All local landline & mobile numbers | 40p per min |
| All UK landline & mobile numbers | 40p per min |
| Calls to your Message Manager | 40p per min |
Texts |
|
| Text messages to any destination worldwide | 25p per text |
Data |
|
| Data charges per MB | 19p per MB |
Prices quoted are per minute. Calls are charged per minute, with a minimum call charge of 1 minute, plus 20p connection charge. International call and roaming charges are not included in the above rate card. Non-geographic calls (including premium rate numbers), non-terrestrial and satellite calls have operator specific charges and are not included within the rate card above. SMS text messages are charged per 160 characters. Mobile data is charged at (19p/MB) in increments of 1MB, with a minimum charge of 19p. Usage charges for calls, texts and data exclude GST which is added at the time of billing.
| Zone Countries | Connection charge | Cost per minute |
|---|---|---|
| 1 Ireland | 20p | 40p |
| 2 Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland | 20p | 40p |
| 3 Herzegovina, Croatia, Faroe Islands, Georgia, Gibraltar, Greenland, Iceland, Liechtenstein, Moldova, South Africa, Turkey, Ukraine | 20p | 40p |
| 4 Australia, Canada, Japan, Macau, Singapore, Thailand, United States | 20p | 40p |
| 5 Rest Of The World | 20p | 80p |
| 6 (Satellite) | No charge | £6 |
| International Premium Rate | 50p | £2 |
The above charges are per minute, with a minimum call charge of 1 minute. Charges apply at all times. All prices exclude GST which will be added at time of billing.
Connection charges
In most cases, if you’re signing, or re-signing, a 24 month contract the connection charge will not apply. If this isn’t the case, our standard connection charges will be applied to your next bill for the work carried out.
| Service | Charge |
|---|---|
| Move your service | Broadband – £31.50 Landline – £52.50 |
| Engineer visit | £76 |
Engineering charges
If you need any extra work doing, such as having phone points fitted or your fibre ONT moved, we’ll arrange for an engineer to visit your property at a time which suits you. The initial call out charge includes the first half an hour of labour.
| Service | Charge |
|---|---|
| Visit charge including first half hour (minimum charge) | £76 |
| Every half hour | £38 |
Our engineers will tell you what’s involved in the job (and any extra charges) before they start work. If you change your mind and decide not to go ahead with it, that’s fine, we won’t charge you anything.