𝐔𝐏𝐃𝐀𝐓𝐄 𝟏𝐬𝐭 𝐉𝐮𝐥𝐲 𝟏𝟏:𝟎7𝐚𝐦 – 𝐌𝐨𝐛𝐢𝐥𝐞 𝐌𝐚𝐢𝐧𝐭𝐞𝐧𝐚𝐧𝐜𝐞 𝐉𝐞𝐫𝐬𝐞𝐲 & 𝐆𝐮𝐞𝐫𝐧𝐬𝐞𝐲

We’re aware that some customers may be experiencing an international ringtone when making local and UK calls from their mobile.

Our engineers are investigating this and working to resolve the issue as quickly as possible.

We’d like to reassure customers that voice calls are connecting and working as normal, and you will not be charged international rates for these calls.

Thank you for your patience and understanding while we work on a fix.
JT Help Team

*****

𝐏𝐥𝐚𝐧𝐧𝐞𝐝 𝐌𝐨𝐛𝐢𝐥𝐞 𝐍𝐞𝐭𝐰𝐨𝐫𝐤 𝐌𝐚𝐢𝐧𝐭𝐞𝐧𝐚𝐧𝐜𝐞 – 𝐉𝐞𝐫𝐬𝐞𝐲 & 𝐆𝐮𝐞𝐫𝐧𝐬𝐞𝐲

We’ll be carrying out essential works from 10:30pm (Tue 30 June) to 5am (Wed 1 July).

You may experience brief issues making calls. Emergency calls should not be affected. If you lose service, try toggling Airplane Mode on/off.

Call forward/divert changes unavailable 5:30pm–9:00am

For updates, please check our Service Announcements page

Many thanks
JT Help team

JT’s Network Transformation Now Rolling Out in Guernsey

JT’s Network Transformation is now entering an exciting new phase as we begin our rollout across Guernsey — bringing enhanced 5G connectivity to more people across the island.

Following extensive upgrades, our focus is now on delivering improvements through a series of planned works in locations across Guernsey. This work is part of JT’s ongoing commitment to providing a faster, more reliable, and future-ready network for everyone — whether you’re streaming, working, or staying connected.

To support this progress, we’ll be carrying out scheduled work in the areas listed below. During these times, you may notice slightly reduced indoor coverage, but this temporary impact will help deliver a significantly improved mobile experience as our 5G network expands.

Who’s affected:
JT mobile customers in the listed areas during the specified times.

We’re proud to be investing in the Channel Islands’ digital future and appreciate your support as we continue to enhance our network across the island.