What is the 3G switch-off?

What is the 3G switch-off?

Everything you need to know

3G mobile networks have been gradually switched off across the UK and the rest of the world. In many countries, this soon-to-be obsolete service is no longer available. Leading operators worldwide are in the final stages of phasing out 3G as they transition to more advanced networks. At JT we announced in December 2023 that we will begin the switch off of our 3G mobile network from the beginning of 2025. This will be happening from April in Jersey from September 2025 in the Bailiwick of Guernsey.

Turning off our 3G network is part of our on-going efforts to continuously improve our network for our customers. In addition, our 4G and 5G networks are far more energy efficient - supporting our sustainability goals. If you don’t have a compatible device yet, now’s the perfect time to upgrade to one that supports 4G or 5G data. This will ensure you continue to enjoy seamless connectivity and faster speeds. Our teams are on hand to help you pick the right device for you.

Getting you ready for the 3G switch-off

Mobile devices
For most of our customers who already use our 4G service, you won’t need to take any action. For the small number of customers who don’t have a 4G or 5G-ready phone, you’ll still be able to make calls and texts over our 2G network, but you may want to consider updating your device for better quality calls, and maintaining your data services.

IoT devices (data only devices)
You may also have legacy IoT devices that may also run off a 3G SIM or service, such as older SumUp machines and PDQ’s.
We strongly recommend that you check their compatibility with your device manufacturer, to ensure the device will continue to work when the 3G network is switched off.

To help, we’ve pulled together some frequently asked questions to provide clarity and address any concerns you may have.

Our customer experience team are also ready to help you make the transition to 4G and 5G devices and we’ll be with you every step of the way.

FAQ's

Why is 3G being switched off?

All major global mobile networks have announced plans to end their 3G services. In the USA and UK, most major carriers have already phased out their 3G networks. We are deploying more efficient 4G and5G services, ensuring our customers get the very best coverage, speed and service. Our 2G network remains in place for calls and texts.

Turning off our 3G network also brings sustainability benefits, using much less energy and helping reduce emissions. This supports the Island’s goal to reduce unnecessary emissions.

Will 2G be switched off too?

We have no immediate plans to switch off our 2G network, so you can keep using it for calls and texts on devices that do not require data.

What will happen if I don’t upgrade to a 4G or 5G phone?

If you have a 3G phone when 3G is switched off, you’ll only be able to use our 2G network. IF you are using to send texts and make calls this will continue, but you’ll get a better, seamless connection by switching to a phone that is 4G enabled. If you are using your 3G phone for Data, then you will to change to a 4G device for an improved and enhanced service.

I’m ready to upgrade. Where can I find a 4G or 5G phone?

We have a great range of 4G/5G enabled phones in store and online.

You can all view our full range here, or visit us in store.

How do I check if my current device is 4G-enabled?

We recommend verifying your phone’s 4G compatibility by searching online for its make and model to review its specifications.

There are also a number online sites, such as GSMA arena that can help you. Click here >

Or you can use the below guidance;

Android phones

  • Go to settings
  • Mobile Networks
  • Network Mode
  • Here you will see if your phone has the option of selecting a 4G/LTE mode. If the mode is listed, your phone is 4G enabled.

iPhone

  • Go to settings
  • General
  • Cellular
  • If you see Enable 4G LTE option, your phone is 4G compatible. You can select this option to enable 4G.

What devices and services will be effected?

The majority of devices impacted will be older mobile phones. However there are also a number of legacy IoT devices that may only be 3G compatible, such as older SumUp machines and PDQ’s.

We strongly recommend that you check their compatibility with your device manufacturer, to ensure the device will continue to work when the 3G network is switched off.

When will I be affected?

As we advised in December 2023, we will begin our 3G switch off from 2025. We expect this to begin in Jersey from April 2025 and in the Bailiwick of Guernsey from September 2025, with all 3G removed by the end of the year.

We have contacted customers directly who we know are impacted and will continue to issue reminders to ensure all customers know the steps they have to take . We will also regularly update information on this page and our social media channels.

Supporting vulnerable customers

We’re here to help all our customers with the move to 4G ready devices, so if you need extra support or want to talk through your options, our dedicated team are here to help. Call us on 882882 or pop into our Retail store.

Please remind elderly relatives and loved ones who may not be as tech-savvy about the upcoming changes. Talk them through their options or encourage them to contact us for assistance.

We’re here to help make the transition as smooth as possible.

What about emergency calls?

Calls to emergency services will continue to operate over our 2G network and so will not be impacted.

I’m still confused, who can I speak to about this?

We understand how important your devices are to you, and we want to help you pick the right devices and plans for you. There are several ways you can speak to us;

  • Call our Customer Experience team on 882882.
  • Visit one of our retail stores and a member of our team will help you.
  • Use our online Chat.

If you are a business customer, please speak to your Account Manager directly, or contact us here.