Complaints

Complaints

You are here:

If you’re unhappy with something we’d like to know so that we can do our best to put it right as quickly as possible. Here is our Customer Promise where you can read how we handle any complaints.

Step 1: Choose what your complaint is about

Step 2: Tell us more about your complaint so that we can make sure you get the right help as quickly as possible.

Step 3: If we aren’t able to help straightaway, you can always chat to us online or via your My Account App or email the customer experience team directly. (Link to open web form to email customer.services@jtglobal.com directly)

  • My Bill
  • My Home Broadband
  • My Account
  • My Mobile
  • Moving Home
  • Something else

Other Complaint info

If you’re unable to write to us, you can get in touch by phone on 01534 882882. Our customer experience representative will take the details of your complaint, try to resolve it, and refer it to the department supervisor to be logged.

If you’re unhappy with our response to your complaint, you can get in touch with our regulator, the Channel Island Competition Regulatory Authority (CICRA).

CICRA
2nd Floor Salisbury House, 1-9 Union Street, St Helier, JE2 3RF
Email: info@cicra.gg
Telephone: 01534 514990