Fields marked with an * are required

Full Name *

Email *

Phone *

Account Number *

Area of interest *

Details of your enquiry *

By completing this form you are consenting to us using this information to provide you with service(s). Full information can be found at our Data Protection Notice here.

Move of Service Request

What’s your JT account number? *

Services that you’d like to move? *
LandlineBroadbandMobile

Your new address *

Your new postcode *

Your new landline number (if you're moving parish and your landline service isn't already with JT)

Is your new home newly built?
YesNo

What date would you like us to move your services? *

What’s your email address? *

What’s your best contact number *

Any other information which you think may help our teams:

By completing this form you are consenting to us using this information to provide you with service(s). Full information can be found at our Data Protection Notice here.

Plan Summary

Name

Account Number

Your Email

Address

Contact Number

Plan Summary

By completing this form you are consenting to us using this information to provide you with service(s). Full information can be found at our Data Protection Notice here.

Telephone number *

Account holder name *

Alternative contact *

Email address *

Make and model of router *

When connecting via a wireless connection, how many of your devices are you unable to connect? *
(For example, is it just 1 device such as your laptop, 2 devices such as your laptop and smartphone or all devices?)

Have you recently turned your router off? *
YesNo

Is the Router powered on? *
(If your router is in an area that is difficult to access, please do not attempt to find this information)
YesNo

Have you rebooted the router? *
(Turned it off for 5 minutes & turned it back on)
YesNo

Do ALL telephone sockets with equipment connected have a filter connected? *
(See link above this form for reference - This does not apply to those customers with fibre services)
YesNoNot Applicable

Have you tried connecting to the internet whilst connecting your device via an ethernet cable? *
(See link above this form for reference)
YesNo

What are the results of your speed test? *

Type of fault *

Any further details or information *

Is the ONT (Genexis) powered on? *
If your ONT is in a difficult to access area, please do not attempt to find this info. Instead confirm the light on the front of your Router (Tilgin) is illuminated.
YesNoDon't know

Is the ethernet cable between the ONT and Router securely connected at both ends? *
YesNoDon't know

Have you recently turned your ONT (Genexis) off? *
YesNoDon't know

By completing this form you are consenting to us using this information to provide you with service(s). Full information can be found at our Data Protection Notice here.

Mobile phone number (required)

JT Account Holder name (required)

Handset model (required)

Have you turned the handset off and on again? (required)
YESNO

Have you tried using the SIM card in a different handset? (required)
YESNO

Have you tried using a working SIM card in the handset? (required)
YESNO

If you have an iPhone, is the word pepper is in the APN field in Settings? (required)
YESNO

Your current location (required)

What time/date did you first notice the problem? (required)

Can you make calls? (required)
YESNO

Can you receive calls? (required)
YESNO

Can you send text messages? (required)
YESNO

Can you receive text messages? (required)
YESNO

Are you currently connected to the JT network? (required)
YESNO

What is the best number for us to contact you on? (required)

Any other details about the fault that you feel will help us to fix the issue?

By completing this form you are consenting to us using this information to provide you with service(s). Full information can be found at our Data Protection Notice here.

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Surname *

Date of Birth

Email *

Mobile Network Provider *

Mobile Number

Mobile Plan *

Broadband Network Provider *

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Home > Guernsey > Personal – Guernsey

Personal – Guernsey

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