People

People

“Through our responsible approach, we will ensure our business and our products are a force for good in the communities in which we serve”.
Our people ambition focuses on a series of targets, under three key pillars of focus:
Community >
Diversity, Inclusion & Belonging >
Security & Safety >
Community
JT have been at the heart of island life for over 130 years. Our journey began with the goal of connecting people of the Channel Islands to each other, bringing people together to create conversations, relationships and to achieve great things. It is our communities and the people within them that make our islands an amazing place to live, work and play. Today we can say with pride, that thanks to our fibre network we are truly one of the most connected places on earth.
Our network, throughout the COVID-19 pandemic has been a lifeline for many and showed the positive effect a video call could have on our mental health, during times of lockdown. As the world keeps evolving, we at JT believe that we have a responsibility to our people and our communities, to give back to the less fortunate, educate and champion digital inclusivity and to make sure that no one is left behind.
Support JT’s chosen charities
Provide Education & Support for our local communities
Provide Education & Support for our Island's businesses
Mental and Physical Health & Well Being
We will also support events that promote well-being and physical fitness for our people and wider community.
Environment and Heritage
Support JT’s chosen charities
Mental and Physical Health & Well Being
We will also support events that promote well-being and physical fitness for our people and wider community.
Provide Education & Support for our local communities
Environment and Heritage
Provide Education & Support for our Island's businesses
Support JT’s chosen charities
Provide Education & Support for our Island's businesses
Environment and Heritage
Provide Education & Support for our local communities
Mental and Physical Health & Well Being
We will also support events that promote well-being and physical fitness for our people and wider community.
Diversity, Inclusion & Belonging
JT is striving to create an inclusive workplace where everyone feels valued and respected, and every employee can be themselves and reach their potential.
We want JT to be innovative and productive so we can deliver the best products and services to our customers and diversity will help us achieve this. Our Vision is to be an organisation where everybody is free to be the best they can be, to grow and innovate in a respectful and supportive workplace that enables us to attract and retain a diverse talented workforce.
JT are a member of the Employees Network for Equality & Inclusion (ENEI) and as such closely monitor our own progress as part of the Talent, Inclusion and Diversity evaluation (TIDE). We are committed to our journey in each area and we aim to increase our score to 60% by 2025.
Workforce
diversity
We are also committed to the regular monitoring and auditing of diversity within our supply chain, allowing us to identify any Modern Slavery or unethical pay practices.
Workplace
inclusion
Carry out benchmarking to inform our initiatives.
Social
inclusion
We will engage with local education authorities to promote technology as a career choice for all.
Through the launch of our remote working programme we will make it easier to grow our diverse workforce, regardless of location.
Sustainability and accountability
We continue to build out and accelerate management and leadership training in these areas.
Security & Safety
The digitally connected lives we are all living creates both risks and opportunities. As the provider of that connectivity, JT takes our responsibility seriously for making sure our systems and services are reliable, and we support our customers to protect themselves from new and ever increasingly sophisticated cybersecurity risks. We know that the same connectivity is critical in providing confidence as we go about our daily physical lives and we are always looking at ways to enhance this, keeping our islands safe, together.
Network & Cyber Security
We will provide free business cybersecurity assessments for our customers’.
We will continue to improve our internal Security controls to the future Telecoms Security Requirements & eliminate all High Risk Vendors by 2027.
We will work with customers and local partners to ensure we can provide network resilience and carrier diversity requirements.
Personal
Safety
We will work with partners to further enhance the 999 call handling service, through solutions that further exploit the new digital capabilities of smart phones, which are able to pass additional data to responders, supporting a faster and smarter emergency response.
We will enhance the alarm lines service offered to our most vulnerable and offer free mobile devices as extra security and back-up in an emergency.
Privacy &
Data
protection
We will deliver mandatory annual privacy and data protection training to all staff across all jurisdictions.
What we’ve done so far...

Charity support for Macmillan Jersey
In 2020 our people helped to raise nearly £30,000 for Macmillan Jersey and we provided the charity with lifeline digital equipment to continue supporting vulnerable islanders.
Phones for the vulnerable initiative
We’ve offered all vulnerable islanders who do not have a mobile phone, a free handset and sim card, for use in emergencies.
JT supports National Trust Conservation
Members of JT’s Sustainability committee supported The National Trust for Jersey, with Habitat restoration and enhancement of local bird hides.
Mental health first aiders support and focus on well-being
At JT we believe in the importance of looking after our people. Which is why we’ve supported 26 of our people to become fully accredited Mental Health First Aiders.
JT celebrated International Women’s Day 2020
Women have been building a career in technology for decades. Telecoms and technology may not be an industry instantly thought of for attracting women, however the women within JT have built strong reputations based on their expertise in their field and are inspiring others, regardless of gender.
Neurodiversity awareness training
In 2020 we conducted Neurodiversity awareness training for all our employees globally.
Living Wage
JT was Jersey’s first large-scale commercial organisation to become a Living Wage Employer, ensuring that all its employees in the Channel Islands and around the globe are paid a fair wage for their work.
Launch of JT Total Wi-fi - provides protection from security threats both inside and outside the home as well as parental controls to allow management of content filters and websites.

Conducted a series of FREE Cyber Security Assessments for our customers and will continue to do so.

Provide Managed Firewalls and DDoS Mitigation products for our business customers.