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Enhanced Internet Connectivity at The Croft with Advanced Wi-Fi Technology

The Croft, a residential care unit in St Sampson, has had a recent upgrade to its internet infrastructure to improve online accessibility for visitors, staff and service users. This was made possible by a generous contribution from the JT Community Giving scheme, which donated JT Total Wi-Fi for the property, maximising their existing broadband connection.

Operated by the Child Development Service, The Croft is a six-bedroom home that provides a short break and respite service for children and young people up to the age of 18 with moderate to severe learning needs or complex physical disabilities. The service also provides support to users in their own home or in community settings as well as running special needs play and activity schemes in the major school holidays.

The donated Plume Pods expand Wi-Fi coverage throughout a building, ensuring a stable and reliable connection that can support the growing number of digital devices being used within The Croft on a daily basis. They also incorporate cutting-edge cyber-protection and intuitive parental controls, creating a safer online environment for all users. JT also donated a set of iPads to help with the team’s learning programmes, providing a portable and accessible way to boost the children’s education and creativity wherever they are.

Nick Phipps, Centre Manager for The Croft said: “We’re really grateful to JT Community Giving for their generous support, which has truly transformed our digital capabilities. This has not only improved the learning and leisure experiences for our kids but also boosted the resources available to our staff and the programming we can offer. It’s made a significant difference in how everyone, children, staff, and visitors, can connect and interact, improving our community’s overall digital experience.”

Kate Marshall, Head of Guernsey Enterprise at JT, commented on the project’s impact: ” Access to the internet is a doorway to the world for everyone, by improving these connections, we’re not just opening up a network; we’re supporting the team at The Croft to unlock countless opportunities for learning, engagement, and growth. For us at JT, our Community Giving Scheme is about ensuring everyone, regardless of their abilities, can safely explore, learn, and thrive in today’s digital age.’’

The Community Giving scheme is open to all registered charities, schools, and community groups across the Channel Islands that meet at least one of four criteria: community support, digital inclusivity, raising awareness of mental and physical health and wellbeing, and environmental improvement.

For more information about JT Community Giving, FAQs and an application form, go to: https://www.jtglobal.com/community-giving/



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The Channel Islands’ has its first Data Roaming eSIM

Seamless Connectivity available for everyone who travels

In a significant enhancement to mobile services, JT has launched the first and only Data Roaming eSIM from a Channel Islands mobile network operator. The JT eSIM is now available to all Channel Islanders and visitors, offering market-leading data roaming rates in the UK and EU helping people save money, regardless of which telecoms provider they normally use – all with the simplicity and ease of eSIM technology.

So what exactly is an eSIM and how does it work? eSIM is a digital SIM already built into modern devices, like newer smartphones and tablets, eliminating the need for a physical SIM card. To activate it, you just scan a QR code or download it through an app, which lets you connect to a mobile network in minutes.

The JT eSIM is the best option if you’re looking for an easy way to stay connected while travelling. You won’t need to switch SIM cards as you move across the UK and Europe, and you’ll get the lowest data rates without the worry of bill shock. It’s also perfect for visitors to the Channel Islands, whether here for a day or a month. The best part? It’s available to everyone, no matter which provider you use. It’s contract-free and doesn’t require credit checks, giving you complete flexibility and control over your mobile usage.

Lee Madden, CEO, GR8 Recruitment said: “Providing affordable connectivity for employees coming to the island to work in various sectors is essential. With JT eSIM, staying in touch with family back home and connecting with new people here is now going to be so much easier. It’s simple to setup, with no language barriers, just scan, pay, and go. It’s flexible, instant, and requires no commitment.’’

Steph Parker, Travel Influencer @bigworldsmallpockets said: ‘’JT eSIM is a game-changer for solo travellers. Instant, secure connectivity which really gives me peace of mind wherever I go. It’s affordable, easy to top up, and knows no borders. Stay connected and safe on all your adventures!’’

The beauty of this option is that the JT eSIM works across multiple countries for 30 days, making it perfect for planned business trips and holidays or spontaneous border-crossing adventures.

Tom Noel, Chief Product Officer, JT Group said: ‘‘At JT, our focus is on the customer. Our Data Roaming eSIM is easy to use, affordable, and flexible, with no long-term commitment required. You don’t need to be a JT customer to enjoy roaming with JT.

Tom added: ‘’With Many CI businesses having an international presence and with many others expanding into new markets, the JT eSIM offers a solution to one of their biggest challenges: maintaining reliable and cost-efficient global connectivity, from a trusted provider that they know they can rely on. eSIM technology is set to replace physical SIMs soon, and we’re committed to staying ahead of these changes to meet the needs of travellers everywhere.’’



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JT Group Drives Global Expansion with Advanced Fraud Detection Technology

Following the acquisition of Spectrum Message services earlier this year, JT Group is rapidly expanding its reach across the Americas in response to overwhelming demand. This expansion highlights JT’s commitment to combating financial crime with innovative mobile intelligence solutions and marks the introduction of their latest fraud prevention product, MoneyGuard, to new markets, reinforcing its role as a leader in financial security.

Washington based, Andreas Suma, is leading this expansion in North and Latin America. He brings over two decades of experience in developing growth strategies for top firms in the fraud prevention domain as well as significant experience in payments and digital channels across the hemisphere, including ACI Worldwide, FICO, and Clickatell. His expertise is crucial in tailoring MoneyGuard to meet the specific challenges of the American markets.

According to recent statistics, incidents of fraud involving payment platforms continue to see notable increases, with consumers reporting a 50% rise in fraudulent activities last year alone. This trend is predicted to continue, driven by evolving fraud threats and the increasing adoption of real time payments. MoneyGuard tackles this challenge head-on by integrating sophisticated mobile intelligence and customer engagement capabilities into everyday financial transactions, enhancing fraud detection and prevention in real-time. MoneyGuard currently protects over 130 million customer accounts globally and supports comprehensive communication via SMS, WhatsApp, mobile app push notifications, email, and voice, keeping customers informed through convenient, cost-effective, and preferred channels.

Tom Noel, Chief Product Officer, JT Group, said, “Our expansion into the US is driven by the urgent need for cutting-edge, accessible technology that secures consumers’ finances against increasingly sophisticated threats. MoneyGuard represents the pinnacle of our innovative efforts, blending real-time fraud detection with mobile intelligence solutions to provide a steadfast defence for consumers.”

Andreas Suma, Managing Director, JT Mobile Intelligence added, “The proven MoneyGuard solution is an ideal fit for the US market as consumers increasingly adopt real-time payments. Increasing usage of alternative payments and wallets, including the impending entry of FedNow standards, will accelerate this shift. Capabilities such as MoneyGuard allow better protections to consumers and greatly minimize friction with consumers engaged through traditional channels while notably reducing operational costs.”

With ongoing plans to expand its Mobile Intelligence solutions, JT is committed to ensuring that businesses and their customers can rely on their transactions being safeguarded by the most advanced systems available.



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JT Mobile Intelligence defending against impersonation fraud

JT Group Limited has expanded their suite of Mobile Intelligence services with the launch of Scam Signal which allows businesses to protect their customers from impersonation scams, particularly Authorised Pushed Payment (APP) fraud.

Working alongside global analytics software provider FICO, JT have become the first of Vodafone’s channel partners to offer Scam Signal with their mobile intelligence solutions.

JT continues to take a market-leading position in Mobile Intelligence, which uses mobile systems and networks to learn, analyse and resolve user queries with intelligent data. Scam Signal provides a framework of computer rules that app developers and businesses can use to tackle online fraud and protect the digital identities of their customers, enabling financial institutions to swiftly identify and thwart fraudulent bank transfers as they occur in real-time. Leveraging advanced analysis of real-time network data during live transactions, it effectively detects and mitigates social engineering attempts aimed at deceiving and defrauding account holders.

During a successful three-month pilot with a leading UK bank, it was shown that Scam Signal detection could be improved by as much as 30%.

The launch of Scam Signal is particular timely given the growing problem of APP fraud within the UK. Statistics published by the UK government show that 1 in 15 people have fallen victim to fraudulent activity. In 2022, more than £485 million was lost to APP fraud. Recent data for the Channel Islands show a 20% increase in online fraudulent activity, increasingly affecting older and vulnerable people with many losing considerable amounts of money.

Jersey Police recently warned islanders about an increase in these types of scams which can see people losing their life savings. Earlier this year, Guernsey Police also reported that six people were scammed out of a total of £80,000.00. Typically, APP fraud involves a criminal tricking someone into sending them money, often through impersonating representatives from banks, government departments, or even a family member. They can also deceive a victim into making advance payments for fraudulent investments, counterfeit goods and services, or even extort money through a seemingly genuine romance or friendship.

Peter Stok, Global Head of Mobile Intelligence Strategy, JT Group said: ‘The technology represents a significant breakthrough in the fight against fraud and is directly meeting customer’s needs, helping financial institutions to protect consumers by tackling fraud at its source. It’s an essential part of JT’s Mobile Intelligence solutions, providing streamlined identity verification, discreet authentication, and instant fraud protection.

‘Customers are increasingly demanding that their information is safeguarded and to have top-level security that keep pace with the sophistication of fraudsters. Together with our strategic partners we’re addressing a critical need, responding to a more than 20% increase in fraud last year alone.’



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On Your Marks, Get Set, Grow: Healthy snacks provided by JT

This year, children attending the ‘On Your Marks’ holiday sports sessions hosted by the Guernsey Sports Commission will be treated to fresh fruit, provided by JT’s Community Giving scheme.

‘On Your Marks’ provides multi-sports and sports taster sessions for children and young people during the school holidays, focusing on fun through physical activity from a young age.

Up to 100 children and young people attend each session and enjoy a full morning of games and activities including sports such as football, cricket, hockey, netball and softball.

Once a week the Commission likes to provide a free fruit break for all the children and young people to encourage them to eat more fruit, and often to try new varieties they may not have experienced before.  To help keep costs low for parents, the Commission applied to the JT Community Giving scheme asking for assistance in offering healthy and wholesome snacks for the children.

Nicky Will from the Guernsey Sports Commission explained: ‘Being able to provide a healthy snack for everyone who attends, at least once a week helps to reinforce a healthy lifestyle and is popular with everyone.  Thanks to JT’s help we’re able to provide a wide selection of fresh fruit such as strawberries, watermelon, grapes and oranges and as soon as it all hits the tables the children swoop in, and it’s all gone in a matter of minutes.’

Kate Marshall, Head of Guernsey Enterprise at JT said: ‘We all know the importance of an active lifestyle and a healthy diet; the ‘On Your Marks’ holiday activities are a brilliant way to encourage those choices from a young age, introducing them to good habits that can last a lifetime. For us, our support is about reinforcing the positive energy gained from play while at the same time helping their wellbeing with nutritious food. It’s practical support which aligns with our belief in the positive impact of small, meaningful actions.’’

JT Community Giving helps local projects and initiatives by offering them the opportunity to apply for funding, devices, subscriptions, technical support, or even hands-on help from some of JT’s many willing volunteers.

For more information about JT Community Giving, FAQs and an application form, go to: https://www.jtglobal.com/community-giving/



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JT connects with Guernsey Charities

Recently, more than 50 Guernsey charities gathered at the Swallow Pavilion at La Vallette to mark the first anniversary of JT Community Giving, established by the technology company a year ago to support local projects and initiatives.

This was an opportunity for the charities to learn more about JT Community Giving and how to apply for funding, digital devices, subscriptions, technical support, or hands-on assistance from some of JT’s many volunteers.

It was a unique gathering of the exceptional people who selflessly give their time to others – an opportunity for them to share not only the ways they’ve benefited from JT Community Giving donations but also their personal stories. This special event served as a platform for making friends and establishing new partnerships, creating an even stronger and supportive community network.

Aaron Davies, Childrens Service Manager from Action for Children explained: ‘‘We successfully applied to the JT Community Giving scheme and got approval for mobile phones to help young islanders facing homelessness. This allows them to keep in touch with us and other community services they might need. The application was straightforward, and the donation makes a big difference to our team and the young people, who can now be reached at any time and can reach out for help whenever they need it.’’

There were five JT team members on hand at the event to explain the application process and give examples of donations and support that some of the 120 charities across the Channel Islands have benefitted from since the scheme began a year ago, attracting over a dozen new requests solely from this event.

Kat Gillespie from King George V (KGV) playing fields and Community Centre added: ‘‘We went to the JT Community Giving event to see what kind of support we could get, like many other charities, we struggle with raising awareness and funds. The event was great because we met many others facing the same challenges. The JT team were very helpful and friendly, and we were surprised to learn how straightforward the application process was. Now that we know, we’ve filled out our first application, asking for a raffle prize for our big Euros prize draw.’’

Pip Carpenter, Head of Consumer Markets at JT Group said: ‘’As a local business it’s always been important to us that we give back to our community. It was a real pleasure for me to meet the people behind these charities and hear firsthand about the amazing work they do. These groups serve as the bedrock for a strong support network across our island, offering essential support to families who would be lost without them. The continued success of our scheme is a testament to the collective strength found in these grassroots initiatives, and by continuing to support these vital organisations, we aim to make a meaningful difference in the lives of our fellow islanders. Together, we contribute to the overall well-being of our community, promoting inclusivity and interconnection for all.”



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JT strengthens its fraud prevention expertise with Spectrum acquisition

JT has expanded its Mobile Intelligence offerings by acquiring Spectrum Message Services, an Australian-based company. Spectrum specialises in combining mobile communications platforms with anti-fraud and payment systems and has global partnerships with top-tier transactional software and service solution providers.

Spectrum’s flagship product, MoneyGuard, is a mobile alert system that’s used to process transactions for more than 120 million consumers worldwide using cards, accounts and other electronic payment forms. It’s been designed to help financial institutions fight fraud by alerting and communicating with customers through SMS, mobile apps, email and voice.

JT plans to seamlessly integrate MoneyGuard into its existing portfolio, enhancing its ability to protect customers from financial fraud and identity theft.

Daragh McDermott, CEO of JT Group, commented: “JT Group’s vision is to connect our customers, and this strategic acquisition perfectly aligns with our commitment to using data-driven solutions to combat financial fraud. MoneyGuard’s innovative features complement our existing Mobile Intelligence portfolio, bolstering our ability to provide effective communication channels in the dynamic world of financial transactions.”

Gerard Vos, Managing Director of Spectrum, added: “This marks an exciting chapter for MoneyGuard. Our shared vision for combining mobile alert systems with mobile intelligence aligns perfectly, and we look forward to contributing to its further growth by adding our expertise to JT’s initiatives in combating fraud whilst improving the overall customer experience.”

With the addition of MoneyGuard to its product portfolio, JT has solidified its position as a leader in Mobile Intelligence, combining expertise and solutions to create a more secure digital future.

For more information on Spectrum MoneyGuard click here >



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Silver award for JT’s diverse and inclusive culture

JT’s continuous focus on being a great place to work has been recognised as it moves up a level in a national awards scheme that measures progress on diversity and inclusion. The company is among 43 organisations that have received a TIDE Silver award, with other winners including BAE Systems, Engineering and Glasgow City Council.

In 2022, the telecommunications company achieved bronze and its latest Silver TIDE (Talent Inclusion and Diversity Evaluation) rating from the Employers Network for Equality and Inclusion saw JT’s score improve from 61% in 2022 to 74% in 2023, putting it in 34th place out of 171 organisations.

Sarah Gosiewska, JT Head of Talent, said: “For us, diversity and inclusion means acknowledging and appreciating perspectives, experiences, and backgrounds, creating a working environment where everyone feels welcomed, respected, and valued for who they are. This highlights the continuous effort we put into life at JT.

TIDE awards are given to employers that rank highest on a benchmarking system that measures progress and commitment to diversity, equality and inclusion. JT was also ranked in first place in its region for recruitment after investing in anti-bias software and introducing enhanced diversity reporting. The local telco was also recognised for increasing its diversity among senior management positions.

Laura Belo, Head of HR at JT, added: “The TIDE process ensures that we strive for continuous progress against recognised targets. It’s also about tuning our work culture into what our people want and need, recognising and rewarding their talents, and creating an organisation where everyone feels not only valued but empowered. The average length of time people stay with JT is nearly ten years, a testament to people of all ages working side by side, from 18 to 67. With our long-term goals of working towards continual improvement, we hope that our score will continue to reflect the genuine efforts that the whole team is making.”



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JT and RoamsysNext collaborate on Game-Changing IoT Solution for Network Optimisation

In response to the explosive growth of IoT devices and the projection that their number will double to 27 billion by 2025, Jersey Telecom (JT Group) has worked with development partner RoamsysNext to introduce JT’s IoT Certification Manager (ICM). This innovative solution addresses the pressing challenge faced by Mobile Network Operators (MNOs), Mobile Virtual Network Operators (MVNOs), and enterprise partners, who are struggling with network congestion and performance issues due to uncertified IoT devices.

Network congestion occurs when there’s an overload of signalling and data traffic that exceeds the network’s capacity to manage. To tackle these issues, operators have at times resorted to blocking devices based on International Mobile Subscriber Identity (IMSI) and traffic patterns, which can lead to an imperfect solution.

ICM effectively reduces the network issues that stem from IoT devices, ensuring improved service quality for customers and businesses. It provides valuable insights and analytics, allowing operators to identify and if required take necessary actions against uncertified or unfamiliar devices that may disrupt network performance or pose security risks, safeguarding the customer experience.

Going beyond optimising network performance, ICM enhances cybersecurity, ensuring that only trusted and secure devices connect to the network. This solution also enables Original Equipment Manufacturers (OEMs) to guarantee that their devices function as originally intended on networks.

Underpinned by a comprehensive dataset, this system facilitates the alignment of the Type Allocation Code (TAC) with certification data to uniquely identify each IoT device. It offers a user-friendly interface equipped with features such as a search tool, bulk entry, data export, and device verification against the manufacturer’s records.

Marcus Irwin, Head of Product Innovation at JT, said; “As an MNO, we’re well aware of the challenges posed by the existing and growing number of IoT devices. With ICM, we’re offering operators worldwide a groundbreaking solution that not only optimises network performance but also strengthens cybersecurity. It’s the game-changer we all need to stay ahead in this rapidly evolving landscape.”

He added, “What truly sets ICM apart is its remarkable ability to consolidate multiple data sources into a single interface. This allows operators, resellers, aggregators, enterprises, and manufacturers to easily identify IoT devices on their network, verify their global certifications, and make well-informed decisions based on high-quality intelligence.

Michael Grasmück, CEO of RoamsysNext, said; “Our commitment to data enrichment and consolidation is unparalleled. ICM is the answer to the industry’s need for a comprehensive, single-source solution that enables operators to address network congestion and improve services for their customers and businesses.

JT’s IoT Certification Management is available to mobile network operators, MVNOs, enterprise businesses, and OEMs through a yearly subscription. For more information click here.



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JT support Guernsey Down Syndrome Group as part of their Community Giving Scheme

Guernsey Down Syndrome Group is the latest worthy cause to have benefitted from JT’s Community Giving scheme. JT’s donation has been instrumental in funding the visit of a much-needed specialist to the island, a service vital for monitoring progress and advising educators and carers.

The local group supports 14 families which includes a range of people with Down syndrome, of varying ages and abilities. The group became a registered charity in 2018, focusing on providing crucial support, sharing valuable experiences, and offering information to families, carers, and teachers through family get-togethers, fundraising events, specialist speakers, and training.

All money raised by the charity goes towards the education of the children and supporting their families.

Helen O Hara, the charity’s treasurer explains: ‘Twice a year, a specialist from the UK in child development and education visits the island. We cover all fees, travel, and accommodation expenses. She is brilliant, her expertise is invaluable, helping us to enhance the education and developmental support we offer families. Our long-term goal is to secure a full-time specialist here in Guernsey. This would provide families with immediate access to essential support and guidance, significantly improving the early life experiences and opportunities for our children.’’

JT’s Community Giving scheme supports a wide range of demographics, from schools to the elderly, sports enthusiasts, community groups and more. In Guernsey, the scheme helped 37 organisations in 2023 each representing a diverse range of needs, yet all providing essential community services, and 124 charities and not for profit groups benefitted in total from the scheme across the Channel Islands last year.

Kate Marshall, JT’s Head of Guernsey Enterprise, elaborated: “Learning about the difference our donation has made to the families with Down syndrome in Guernsey deeply touched us. It reflects our commitment to supporting every community sector, no matter how small. These are the groups that, although often overlooked, need our support the most. We’re genuinely committed to being an integral part of the community’s support network, where we can, addressing diverse needs ranging from the youth and elderly to sports clubs and educational projects.”

Helen added, ‘’I want to say a massive thank you, from the bottom of my heart. Usually, we have to start thinking about the different ways we can bring in more money, but this donation has meant we don’t have to worry.’’

Applications for this year’s JT Community Giving Scheme are now open, with reviews taking place every three months. It’s an open call to not-for-profit organisations, schools, and community groups across the Channel Islands to join JT’s journey of community enhancement and support.