About JT

UPDATE: Ship on site to begin cable repair

This morning, Wednesday 30 November, a specialist cable repair ship arrived to begin cable repair to the break in one of the submarine fibre-optic cables. These were cut by a ship’s anchor on Monday evening. It is hoped that this cable will be repaired by early next week, although that will be dependent on the weather and extent of the damage. Another ship is en route from France to repair the second cable. The third damaged cable will be repaired after that.

Daragh McDermott, Director of Corporate Affairs for JT, said:
“I am pleased to say that so far disruption has been kept to an absolute minimum. I would especially like to thank our engineering teams. They have been working around the clock to keep the islands connected via our cable link with France. Also thanks to our customers for their understanding.

“Thanks to the actions taken since the cables were cut, we have capacity in place to manage demand, although we have obviously lost spare capacity should further issues arise.

“We have monitored our network closely and have seen little impact on customer services – although there may be some disruption at peak times.

“Fortunately, we have been able to move quickly to address this unprecedented issue. This is because of assistance from Sure. I would like to thank them for that important support.

We will continue to keep customers up-to-date with what is an extremely
challenging emergency engineering operation at sea.”


About JT

JT submarine cables were cut

JT expects some disruption to services over the next week or so after three out of its four international submarine cables were cut yesterday evening. It is thought that the three fibre-optic cables to the UK were cut by a ship dragging its anchor along the seabed. This also cut a number of other submarine cables in its path. All communications traffic to/from the Channel Islands is now being routed via the submarine cable link with France instead. However, with all traffic now using this connection, customers may notice some impact on services. JT engineers have been working on the situation throughout the night. They have already mobilised the specialist team that repairs major undersea cables. It is not possible to get a precise time yet on when those cables will be repaired, but the work will be completed as soon as possible.

Daragh McDermott, Director of Corporate Affairs for JT, said:
“We would like to sincerely apologise to our customers for any disruption to their services.

“We are working as quickly as we can to get our undersea cables repaired, and get normal service resumed. Customers will be kept up-to-date with what is an extremely challenging emergency engineering operation at sea.

“It is exceptionally unlucky and unprecedented for three submarine cables to the UK to be cut in the same day. It proves the value of having multiple links in the network, in order to provide a back-up connection via France.

“There are lots of cables running across the seabed. We understand that it is not just JT who have been affected in this way. Unfortunately, other cables also have been cut.”


Note. This issue has now been resolved, please click here for a full update on the resolution.

About JT

JT runs the fastest mobile and broadband networks in the Channel Islands

JT has been confirmed as the fastest mobile carrier and internet service provider in both Guernsey and Jersey. This is by the global leader in internet performance testing and metrics for broadband and mobile networks.

Results from all networks in the Channel Islands were analysed by Ookla, which runs Speedtest. Ookla is the world’s most popular internet performance testing service. Consequently, consumer-initiated test results using Speedtest by Ookla confirm that JT has faster upload and download speeds. Faster than any of its competitors.

The tests were carried out in the first half of this year using industry-approved methodology. Ookla’s results are widely trusted by regulators, trade groups and analysts. Therefore, they are used by virtually every major mobile carrier and internet service provider in the world. Each day, nine million tests are carried out on Speedtest.

JT has the fastest 4G and broadband network in the Channel Islands

Daragh McDermott, Director of Corporate Services at JT, said: “In many ways, this information by Ookla confirms what we already know. That JT has, beyond question, the fastest 4G and broadband networks in the Channel Islands.

Recently, competitors have tried to cast doubt on that fact by complaining about our advertising . However, Ookla’s results simply endorse what customers have been telling us for a long time.

JT has invested tens of millions of pounds in our 4G and fibre networks across our islands. Therefore, it is pleasing to receive a third-party endorsement confirming our investment is having a positive impact. That said, we can never rest on our laurels. As the island’s only locally owned provider JT will continue to invest to ensure that Channel Island residents and businesses have resilient, reliable and speedy communications now and for the future.”

Jamie Steven, EVP of Operations at Ookla, said: “We at Speedtest by Ookla congratulate JT for the standout performance of their network speed. The internet is now integral to so many of our lives. It is already becoming difficult to imagine a world without it. JT is ensuring that the Channel Islands will remain at the leading edge of this digital revolution.”


Issued by Julien Morel at Direct Input. Telephone 01534 735253 or email julien@directinput.je

To see Jersey results visit: http://www.speedtest.net/awards/je/2016
To see Guernsey results visit: http://www.speedtest.net/awards/gg/2016

JT is a full-service Tier-1 global consumer and business enterprise provider with over a 120-year’s heritage based in the Channel Islands.  JT offers a domestic and global customer base a range of world-class services. This includes voice and data; consultancy; co-location; leading-edge data hosting; internet; security; cloud back-up; fixed and mobile technologies; e-Gaming; M2M; Cloud Services (IaaS); fully managed IT services; and wholesale solutions.

Across 11 global locations, JT employs over 600 staff providing products and services to over 1 million global consumer subscribers. And to 2,177 active business customers.  JT has an international presence across Europe, Asia and the United States. Therefore, this has aided its evolution in becoming a leading supplier in roamed services.



About JT

The power behind the Jersey Tech Fair

JT are proud to announce it will be powering the technology behind the Channel Islands’ largest ever technology fair. Jersey Tech Fair. This is organised by Digital Jersey, which takes place this weekend starting tomorrow.

JT is providing free infrastructure to enable exhibitors. This is to showcase the latest digital innovations at Fort Regent over the two day event.

Gwyn Garfield-Bennett, Head of Digital Jersey Hub said: “The Tech Fair will again benefit from connectivity. Provided free of charge, of course, to all exhibitors by JT. At a tech fair good internet connections are essential. The organisers of the Jersey Tech Fair 2016 appreciate JT’s support. This is set to be another extremely well attended community event.”

Supporting the Digital Industry

Thierry Berthouloux, CTIO at JT said: “JT are committed to supporting the digital industry across the Channel Islands. We are proud to help Digital Jersey by supporting this exciting event again this year. We will be providing the Tech Fair with free Wi-Fi throughout the event. Also, by using JT’s superfast fibre-optic broadband, we will enable the exhibitors to demonstrate the very latest technology product and services to their capacity.”

Jersey Techfair is the largest technology event in the Channel Islands. Over 4,500 people attended in 2015. It was designed to showcase Jersey’s best digital businesses and a raft of ‘cool-tech’. The event includes over 20 expert panels and talks from both on and off-island speakers. It also includes presentations, exhibitions, show and tells and workshops.

Tom Noel, Managing Director of JT’s Wholesale Division, will also be on a panel at 15.00 on Friday 11th November. He will be there to talk about ‘Internet of Things’ (IoT). This is the networking of smart devices. So, that they communicate automatically and seamlessly with each other.

Additionally, the JT team will be present throughout the weekend. And will have an exciting stand showcasing all the latest must-have tech for Christmas. As well as exclusive Tech Fair offers and lots of giveaways.

Issued by Leonie Hervé at Direct Input. Telephone 01534 735253 or email leonie@directinput.je

For further information please visit the event website: http://www.techfair.org.je/