Month: July 2018

JT is a finalist in two categories of this year’s UK Customer Experience Awards. This is the biggest ‘CX’ event of its kind in the world. Now in its ninth year, the UK Customer Experience Awards recognise those inspiring organisations who are delivering an outstanding customer experience. JT has been shortlisted in the ‘Best International Business’ and ‘CX Team of the Year’ categories.

JT’s submissions also focus on how it introduced new, far-reaching and innovative Customer Experience standards. Also their training to focus on ‘delighting’ customers. JT began a journey in 2015 to improve customers experience as part of a strategy to transform the business.  It has transformed from an on-island telecoms provider to a world-class communications brand. And has pioneered digital technology supported by first-class customer experience. This was implemented throughout the organisation by a specially trained, committed and focused team. Because of this a positive increase in levels of customer, client and employee satisfaction and engagement has been seen.

Customer Experience is a Journey Not a Destination

Tamara O’Brien, JT’s Head of Customer Experience, said: “JT has invested a lot of time and energy into improving our customer experience. So, hearing the news we are finalist in two major categories at Britain’s top CX awards against some global operators and brands is testament to the hard work of a very dedicated CX team who represent first and foremost the Voice of our Customers. The most important validation, however, is from our customers themselves. Customers who consistently tell us that JT staff are polite, knowledgeable and helpful. Also, customer experience is a journey not a destination. While we are pleased with the progress we are making, keep our customers’ needs right at the heart of our business. Therefore, ensuring we as a team represent their voice, is central to our strategy of continuous improvement.”

The other shortlisted organisations in the Best International Business Category are: Medallia in partnership with Generali, Barclays, CPM International (New Tech Division), Airbnb and Thomson Reuters. In the CX Team of the Year category, JT is alongside: Cross Country, Lowell, O2 Telefonica and BT Corporate.

The ceremony on 11 October at Wembley Stadium will be where the winners will be announced.

ENDS

Issued by Julien Morel at Direct Input. Telephone 01534 735253 or email julien@directinput.je for more information.

JT has given its backing to a group of young technology pioneers who have formed the first professional organisation. With players competing in global Virtual Reality eSports competitions. JT has become the global sponsor of “Team Gravity”, founded by Jersey resident Tim McGuinness. The team competes in the game Echo Arena, which is a three-versus-three-person game of virtual ‘Ultimate Frisbee’. However, it plans to compete in more eSports and has recently recruited its fourth member.

The team competes on a weekly basis but also attends major eSports events, such as ESL One in Hamburg. and IEM Katowice in Poland. This is the biggest gaming event in the world, attracting 173,000 people and an online audience of 46 million. Team Gravity recently finished first in the European Stage Finals of Echo Arena and is looking to qualify for the World Finals.

Mr McGuinness said: “eGaming and eSports have been around for some time. But the addition of Virtual Reality takes it to a new level and is a growing global phenomenon. With VR, it is much more akin to playing a sport than a game. You need to train and you need to have the right mentality as you can play for up to three hours non-stop. It is a full body workout requiring great fitness, dexterity and skill.

“JT’s sponsorship will be crucial for us as Team Gravity grows in this brand-new industry, which has huge prospects as technology develops even further. As a player, I also have a lot to thank JT for; in the virtual space, I will be playing against people around the world, even my own teammates are based in Sweden and Germany. We rely on having a super-fast internet connection, and with JT’s full-fibre network in Jersey, I know I have the ultimate bandwidth to compete at the highest level.”

Tamara O Brien, Head of Customer Experience at JT said: “JT has been at the forefront of communications technology for more than 120 years. So, supporting VR eSports – which is fast becoming a global movement – is a great fit. Especially as Team Gravity also has a strong local connection through Tim. We’re proud to support Tim and his teammates with both funding and technology, to help them grow and develop. We wish them every success in the forthcoming World Qualifiers. We’re also looking at further local opportunities to work together in the near future. This will help show young islanders the possibilities this exciting growing sport has to offer. Watch this space.”

ENDS

Issued by Julien Morel at Direct Input. Telephone 01534 735253 or email julien@directinput.je for more information.