Category: Guernsey

JT has today announced the launch of its island-wide 5G rollout in Guernsey, with the first two sites now live in and around St Peter Port.

Marking a major milestone for the island, JT is the first telecommunications provider to publicly announce that the first sites are live and 5G can be seen on compatible devices in the area.

The rollout forms part of JT’s significant investment in next-generation mobile infrastructure across the Channel Islands and signals the beginning of a phased deployment programme that will see coverage extend across The Bailiwick of Guernsey over the next four months.

Built in partnership with Ericsson, the network is being deployed as a fully end-to-end combo 4G, 5G Non-Standalone (5G NSA) and 5G Standalone (5G SA) network — the most advanced form of 5G available. This dedicated architecture enables faster speeds, ultra-low latency and greater network reliability, while creating a platform capable of supporting future innovation, new digital services and emerging technologies across the island.

As part of this enhanced network capability, JT customers in Guernsey will also benefit from Voice over Wi-Fi (Wi-Fi Calling) at no additional cost, helping to improve call quality and connectivity in indoor or low-signal areas.

Initial performance and testing indicate that the new network will deliver a significant step-change in connectivity, with improved speeds, stronger signal strength, enhanced capacity and lower latency for islanders. As seen in Jersey, the introduction of 5G marks the beginning of a new era of digital capability, enabling innovation across multiple sectors and supporting long-term economic growth.

Alessandro Bovone, Chief Technology Officer of JT Group, said: “Today marks an exciting moment as we begin bringing 5G to Guernsey. This is a significant step forward to enhance the island’s digital infrastructure and one that will unlock new opportunities for both consumers and businesses.

“While the process has taken longer than anticipated due to regulatory approvals, we are pleased to now be moving at pace and to be the first operator to deliver 5G services in Guernsey. As with our rollout in Jersey, this is about investing in the future – building a network that will support the growing demands of island life, drive innovation, and enable new technologies for years to come.”

“By deploying a full 5G Standalone network, we are not just enhancing today’s mobile experience but creating a powerful platform for the digital services and opportunities of tomorrow.”

The rollout will continue on a phased basis, with additional sites coming online over the coming months as JT works towards full island coverage. The new 5G network is designed to provide world-class connectivity that is more reliable, secure and capable of supporting increasing data demands and emerging technologies.

Islanders can track rollout progress, check coverage and find out which devices are compatible with the network by visiting JT’s dedicated 5G hub at: jtglobal.com/5g

JT today announced that Chief Executive Officer Daragh McDermott has resigned after 26 years with the business, and now in his fifth year as CEO.

Having led JT through a significant period of transformation, including the successful acquisition of Manx Telecom Group, he believes now is the right time to step aside and allow the business to enter its next phase from a position of strength.

Daragh will remain with JT throughout his notice period to support a smooth transition and work closely with the Board to ensure an orderly handover.

JT Non-Executive Director Brian Fitzpatrick will assume the role of Interim CEO with immediate effect to ensure continuity while the Board undertakes the process of appointing a permanent successor.

Andy Green, Chair of JT, said: “Daragh has made an exceptional contribution to JT for almost three decades, changing the structure and strength of the industry and helping shape JT into the strong, forward-looking organisation it is today. The recent acquisition of Manx Telecom Group represents a significant milestone, and the foundations now in place position JT strongly for future growth.

As to the appointment of Brian as Interim CEO, Andy added, “Brian’s extensive leadership experience and deep sector knowledge make him ideally placed to lead the business on an interim basis.”

Daragh McDermott said: “After 26 years with JT, and now in my fifth year as CEO, I have decided that now is the right time for me to step down.

“It has been a privilege to lead JT and to work alongside such talented and committed colleagues. I am incredibly proud of what we have achieved together, particularly the transformation of the business and the successful acquisition of Manx Telecom Group.

“JT has a strong future ahead and I leave with enormous confidence in the business, its people and its leadership team. I look forward to supporting Brian and the Board over the coming months to ensure a smooth transition.”

JT has today announced a series of new initiatives to further strengthen its commitment to building a circular economy – making it easier for customers to recycle devices and access more sustainable technology options.

This builds on JT’s partnership announced in October with We Buy Any Phone, which saw the launch of an online recycling platform offering customers a simple way to trade in old devices in exchange for cashback. The platform has already helped drive increased device reuse across the Islands.

As part of its next phase, JT has now introduced secure in-store recycling through a new partnership with IT Hardware Services CI (ITHSCI), enabling customers to safely and conveniently drop off old or unused devices at dedicated recycling boxes in JT’s shops. The initiative is designed to ensure devices are either refurbished, reused, or responsibly recycled, preventing unnecessary waste.

Alongside this, JT has also advanced their supply of high-quality, A-grade refurbished iPhones and pre-loved iPads. Available both online and in-store, the range offers customers greater choice at a more accessible price point – while supporting a more sustainable approach to technology consumption.

Helene Narcy, Chief Financial Officer at JT, said “We are committed to playing our part in creating a more sustainable future. By strengthening our circular economy initiatives, we’re making it easier for our customers to recycle their old devices and make more environmentally conscious choices when upgrading. Refurbished technology is a key part of that journey, offering both environmental and financial benefits.”

Stuart Moseley, Director at ITHSCI, added: “We’re delighted to be partnering with JT on this important initiative. By introducing secure and accessible recycling points in-store, we’re helping ensure more devices are processed responsibly and kept within the circular economy for as long as possible.”

Together, these initiatives form part of JT’s wider sustainability strategy, focused on reducing waste, extending the lifecycle of devices, and supporting customers and communities to make more sustainable choices.

To find out more about JT’s recycling initiatives please visit: recycle.jtglobal.com

To see the latest range of refurbished devices, please visit: shop.jtglobal.com/preloved

JT Group, together with its strategic partner CVC DIF, are pleased to confirm that following all required regulatory approvals, the acquisition of Manx Telecom was formally completed on Friday 15th May.

This marks an important milestone for JT and strengthens their position as the largest full‑service telecoms provider across the Crown Dependencies, combining strong local foundations with the sector expertise and long‑term investment support of CVC DIF.

Daragh McDermott, CEO of JT Group, said: “We are delighted to complete this acquisition and formally bring two trusted telcos together. Working alongside our strategic partner CVC DIF, we now have the scale, capability and investment strength to accelerate next‑generation network upgrades across Jersey, Guernsey and the Isle of Man. Together, we will continue building resilient, secure and future‑ready digital infrastructure for our Islands.”

Andy Green, Chair of the JT Board, added: “The completion of the acquisition marks an important moment for JT, Manx Telecom and the communities we serve. This partnership is about building long‑term resilience and ensuring that the Crown Dependencies continue to have access to world‑class digital infrastructure. By bringing our organisations together — supported by the expertise and investment of CVC DIF — we are creating a stronger platform for innovation, growth and service excellence. I’m delighted to see this next phase begin, and I’m confident it will bring meaningful benefits to customers, businesses and the wider economies of our islands.”

Tom Goossens, Partner and Co-Head of the DIF Infrastructure fund strategy at CVC DIF, said: “We are pleased to see the transaction complete and to formally begin our long‑term partnership with JT Group and Manx Telecom. Both organisations play vital roles in their local markets and bringing them together creates a strong foundation for future investment in digital infrastructure. Our focus now is on supporting the group as it accelerates the rollout of next‑generation networks across the Crown Dependencies and expands its enterprise, IoT and managed services capabilities internationally. We believe this partnership is well placed to create lasting value for customers, employees and the communities we serve.”

Together, JT Group, Manx Telecom Group, and CVC DIF are building a stronger, more connected future for the Crown Dependencies and beyond, with a focus on economic growth and innovation. This transaction marks the beginning of a new chapter focused on innovation, investment, and delivering long-term value for customers, communities, and partners.

A real-time scam detection system developed by JT has been recognised with the Credit Award for Excellence in Fraud Prevention, following its deployment by Barclays through FICO’s platform.

The award-winning solution, Scam Signal, uses live telephony intelligence to detect and disrupt social engineering scams as they happen. Integrated into FICO® Customer Communication Services and adopted by Barclays, the technology identified nine potential scam victims on its first day and is forecast to reduce card fraud losses by 6%.

This marks the first time real-time mobile intelligence data has been embedded within a UK high street bank’s fraud decisioning systems. Scam Signal connects directly to JT’s network via API, enabling FICO’s platform to trigger immediate interventions when high-risk calls are detected — helping banks act before a scam is completed.

Clare Messenger, Head of Mobile Intelligence at JT, said: “This award highlights the growing role of mobile intelligence in financial crime prevention. Scam Signal was designed to give banks a new layer of insight into scam activity. Seeing it delivers results at scale, and being recognised by the industry, is a significant milestone for JT.”

Nicola Winter, Director of Plastic Fraud at Barclays, added: “Barclays recognises how impactful this type of fraud is to our customers and have supplemented our existing fraud defences with the latest technology when we suspect customers are being socially engineered. We will then intervene to ‘break the spell’ the fraudster casts. Whilst fraudsters target all segments of society, it can be particularly harmful for vulnerable customers.”

Nikhil Behl, President, Software at FICO, said: “We are immensely proud of this award and our work with JT and Barclays. Barclays wed customer commitment with innovation, and our partnership with them is producing fantastic results. In the fight against fraud and scams, the criminals are using the most advanced technology — banks must do the same to keep their customers safe.”

JT continues to invest in mobile intelligence solutions that support fraud prevention and digital trust. Scam Signal is the latest example of how telecoms data can be used to protect consumers and support financial institutions in tackling increasingly sophisticated scams

June 19, 2025 (Plano, TX) – Aduna, the global aggregator of network APIs, today announced that JT Global, a leading international Communications as a Service (CPaaS) provider, will join its partner ecosystem to integrate a new set of high-trust network APIs into its communications platform. The partnership will enable JT Global to deliver enhanced authentication, identity verification, and fraud prevention capabilities to its global enterprise customers that are critical tools in today’s increasingly digital and mobile-first world.

Through Aduna’s unified API platform, JT Global will gain seamless access to standardized network APIs such as SIM Swap and Number Verification, which allow enterprises to verify the integrity of phone numbers in real time, detect potential fraud, and ensure secure user onboarding and transactions.

“We’re excited to welcome JT Global as a developer platform partner helping to deliver stronger, more secure digital interactions,” said Anthony Bartolo, CEO of Aduna. “By embedding real-time network data into enterprise workflows, JT can help customers stay ahead of threats and meet growing demands for trust and compliance.”

JT’s CPaaS platform serves highly regulated and time-sensitive industries where verified communication is essential. Their Mobile Intelligence division provides real-time fraud prevention and identity solutions, using live mobile network data to help banks and organizations tackle APP fraud, SIM swap attacks, and account takeovers. Its MoneyGuard solution protects over 135 million consumers, while Scam Signal – developed with leading UK banks and major mobile operators – detects impersonation scams and supports compliance with emerging regulatory frameworks.

“Joining Aduna is a natural extension of JT’s commitment to being part of a more secure and intelligent mobile ecosystem. As an active contributor to the GSMA Open Gateway initiative, we believe mobile network operators have a shared responsibility to work together, share intelligence, and make trusted network capabilities more accessible. By combining Aduna’s global reach with JT’s proven expertise in fraud prevention and mobile identity, together we’re helping to deliver real-time services that protect consumers, support compliance, and enable safer digital experiences worldwide said Clare Messenger, Head of JT Mobile Intelligence, JT Group.”

The partnership reflects growing momentum behind GSMA-aligned network APIs and a shared commitment to open standards, interoperability, and security across the digital communications landscape.

JT has been appointed by the States of Guernsey to provide hosting, network, and infrastructure support for their IT services from August 2025. This new agreement reflects our continued commitment to the Bailiwick of Guernsey, where we’ve proudly had a presence for over two decades. It also marks a natural progression in our partnership — offering continuity, while expanding our remit to support the States’ transition to a multi-vendor model. We’re grateful for the trust placed in us and look forward to working alongside other providers to help deliver secure, resilient digital infrastructure for the island’s public services.

Read more >>

Operational excellence rarely makes the front page — but no matter what your business is, we all know it’s what keeps everything running.

In this month’s Business Brief, Kevin Stewart, Head of Enterprise Operations at JT Group, shares how a focus on simplicity, clarity, and continuous improvement helped support the successful launch of JT’s new 5G network. From streamlining systems to empowering teams, Kevin’s approach is about building things that work — and keep working — even under pressure.

It’s not about buzzwords. It’s about doing things properly and getting better every day.

Read the full story >>

JT’s multi-million-pound investment in a next-generation mobile network, powered by Ericsson, has entered its final phase with the first sites going live on the new 5G network over the weekend, making it a significant first for the Channel Islands and a leading early mover in Europe.

A launch event took place at JT’s Network Operation Centre, where JT’s engineers worked in sync with Ericsson’s Global Network Operations Centre, via a live link. After months of trials and painstaking optimisation testing, they successfully migrated the old network on sites within Area One in St Ouen and transitioned to the newly built network. Predictions based on early testing show significant signal strength and coverage improvements, culminating in further significant increases in average download speed on the new network compared to the previous connectivity.

This marks the beginning of a new era for Jersey enabling the Island to become a true incubator for innovation across many sectors. This comes just two years on from JT partnering with Ericsson to upgrade  its award-winning network with comprehensive end-to-end 5G solutions.

This process of rolling out the new network will take place over several months, with Areas going live in a phased approach. The full 5G Standalone (SA) experience will only be available once all phases are completed, which is expected by the end of 2025.

5G SA technology is more advanced than the non-standalone (NSA) 5G used by most operators. While Ericsson supports 183 5G networks in 77 countries, JT will be joining 60 leading operators globally with the launch of 5G SA. Combined with JT’s full fibre-to-home service, this will provide Islanders with seamless connectivity both on the ground and in the air, making Jersey one of the most connected places in the world and one of the few networks globally to have end-to-end Ericsson technology.

JT has already invested in extensive core network equipment in Guernsey as part of this initiative and stands ready to switch the radio network to match the capabilities of Jersey’s once the Guernsey Regulator establishes a spectrum licensing framework for the deployment of 5G and future technologies.

The new 5G SA network is designed to provide JT’s Channel Islands customers with world-leading connectivity, continuously enhancing reliability, latency, and security. The telecom’s focus has been on building a robust infrastructure that can adapt to future technologies, remain world-class, and meet both anticipated and unforeseen data demands.

Daragh McDermott, CEO, JT Group said, “Networks are never complete; the work never stops because technology is always improving, so our focus will always be on enabling the technology of tomorrow, for our customers today. We are constantly looking ahead while addressing current needs, providing the best possible connectivity and working with partner organisations and businesses to help them get the most out of the network. It’s about taking the right risks and making prudent investments so everyone can thrive and innovate, advancing the digital economy across the Channel Islands.’’

Katherine Ainley, Chief Executive of Ericsson UK and Ireland, added, “Ericsson and JT share a vision for next-generation connectivity that creates new possibilities for people, businesses, and society. By investing in an end-to-end solution from Ericsson, JT is building a robust network with best-in-class coverage and performance. This advanced infrastructure will not only mean faster and more reliable connections, but also support new devices, services and business models that will position the Channel Islands as a global hub for innovation. We’re looking forward to continuing our partnership to further develop the network and deliver new experiences for JT’s customers.”

Deputy Lyndon Farnham, Chief Minister of Jersey, said, ‘‘We welcome the roll-out across the Island of the new 5G network and the potential for enhanced service, security, resilience and innovation it brings. I was able to visit JT’s Network Operation Centre for the official launch and look forward to hearing more about the performance of the new network and the impact on customers in Jersey.’’

Deputy Kirsten Morel, Minister for Sustainable Economic Development, said, “The launch of this 5G stand-alone network is an important step in driving sustainable economic growth. Not only does it enhance connectivity and support emerging technologies, it will also create opportunities across key sectors, giving us the potential for Jersey to be a global testbed for digital solutions to the challenges of ageing populations and improving productivity that Western jurisdictions are all facing.”

Daragh added, ‘’We all have a common goal, and that’s to keep raising the bar for our customers. We will continue to invest and develop our networks for our customers, supporting their increasing needs and providing superior customer service alongside it.’’