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JT Global to join Aduna to advance secure CPaaS solutions with Network APIs

June 19, 2025 (Plano, TX) – Aduna, the global aggregator of network APIs, today announced that JT Global, a leading international Communications as a Service (CPaaS) provider, will join its partner ecosystem to integrate a new set of high-trust network APIs into its communications platform. The partnership will enable JT Global to deliver enhanced authentication, identity verification, and fraud prevention capabilities to its global enterprise customers that are critical tools in today’s increasingly digital and mobile-first world.

Through Aduna’s unified API platform, JT Global will gain seamless access to standardized network APIs such as SIM Swap and Number Verification, which allow enterprises to verify the integrity of phone numbers in real time, detect potential fraud, and ensure secure user onboarding and transactions.

“We’re excited to welcome JT Global as a developer platform partner helping to deliver stronger, more secure digital interactions,” said Anthony Bartolo, CEO of Aduna. “By embedding real-time network data into enterprise workflows, JT can help customers stay ahead of threats and meet growing demands for trust and compliance.”

JT’s CPaaS platform serves highly regulated and time-sensitive industries where verified communication is essential. Their Mobile Intelligence division provides real-time fraud prevention and identity solutions, using live mobile network data to help banks and organizations tackle APP fraud, SIM swap attacks, and account takeovers. Its MoneyGuard solution protects over 135 million consumers, while Scam Signal – developed with leading UK banks and major mobile operators – detects impersonation scams and supports compliance with emerging regulatory frameworks.

“Joining Aduna is a natural extension of JT’s commitment to being part of a more secure and intelligent mobile ecosystem. As an active contributor to the GSMA Open Gateway initiative, we believe mobile network operators have a shared responsibility to work together, share intelligence, and make trusted network capabilities more accessible. By combining Aduna’s global reach with JT’s proven expertise in fraud prevention and mobile identity, together we’re helping to deliver real-time services that protect consumers, support compliance, and enable safer digital experiences worldwide said Clare Messenger, Head of JT Mobile Intelligence, JT Group.”

The partnership reflects growing momentum behind GSMA-aligned network APIs and a shared commitment to open standards, interoperability, and security across the digital communications landscape.

June 12, 2025

JT appointed by the States of Guernsey

JT has been appointed by the States of Guernsey to provide hosting, network, and infrastructure support for their IT services from August 2025. This new agreement reflects our continued commitment to the Bailiwick of Guernsey, where we’ve proudly had a presence for over two decades. It also marks a natural progression in our partnership — offering continuity, while expanding our remit to support the States’ transition to a multi-vendor model. We’re grateful for the trust placed in us and look forward to working alongside other providers to help deliver secure, resilient digital infrastructure for the island’s public services.

Operational discipline makes the impossible, possible

Operational excellence rarely makes the front page — but no matter what your business is, we all know it’s what keeps everything running.

In this month’s Business Brief, Kevin Stewart, Head of Enterprise Operations at JT Group, shares how a focus on simplicity, clarity, and continuous improvement helped support the successful launch of JT’s new 5G network. From streamlining systems to empowering teams, Kevin’s approach is about building things that work — and keep working — even under pressure.

It’s not about buzzwords. It’s about doing things properly and getting better every day.

Read the full story >>

May 27, 2025

Jersey’s new 5G network goes live

JT’s multi-million-pound investment in a next-generation mobile network, powered by Ericsson, has entered its final phase with the first sites going live on the new 5G network over the weekend, making it a significant first for the Channel Islands and a leading early mover in Europe.

A launch event took place at JT’s Network Operation Centre, where JT’s engineers worked in sync with Ericsson’s Global Network Operations Centre, via a live link. After months of trials and painstaking optimisation testing, they successfully migrated the old network on sites within Area One in St Ouen and transitioned to the newly built network. Predictions based on early testing show significant signal strength and coverage improvements, culminating in further significant increases in average download speed on the new network compared to the previous connectivity.

This marks the beginning of a new era for Jersey enabling the Island to become a true incubator for innovation across many sectors. This comes just two years on from JT partnering with Ericsson to upgrade its award-winning network with comprehensive end-to-end 5G solutions.

This process of rolling out the new network will take place over several months, with Areas going live in a phased approach. The full 5G Standalone (SA) experience will only be available once all phases are completed, which is expected by the end of 2025.

5G SA technology is more advanced than the non-standalone (NSA) 5G used by most operators. While Ericsson supports 183 5G networks in 77 countries, JT will be joining 60 leading operators globally with the launch of 5G SA. Combined with JT’s full fibre-to-home service, this will provide Islanders with seamless connectivity both on the ground and in the air, making Jersey one of the most connected places in the world and one of the few networks globally to have end-to-end Ericsson technology.

JT has already invested in extensive core network equipment in Guernsey as part of this initiative and stands ready to switch the radio network to match the capabilities of Jersey’s once the Guernsey Regulator establishes a spectrum licensing framework for the deployment of 5G and future technologies.

The new 5G SA network is designed to provide JT’s Channel Islands customers with world-leading connectivity, continuously enhancing reliability, latency, and security. The telecom’s focus has been on building a robust infrastructure that can adapt to future technologies, remain world-class, and meet both anticipated and unforeseen data demands.

Daragh McDermott, CEO, JT Group said, “Networks are never complete; the work never stops because technology is always improving, so our focus will always be on enabling the technology of tomorrow, for our customers today. We are constantly looking ahead while addressing current needs, providing the best possible connectivity and working with partner organisations and businesses to help them get the most out of the network. It’s about taking the right risks and making prudent investments so everyone can thrive and innovate, advancing the digital economy across the Channel Islands.’’

Katherine Ainley, Chief Executive of Ericsson UK and Ireland, added, “Ericsson and JT share a vision for next-generation connectivity that creates new possibilities for people, businesses, and society. By investing in an end-to-end solution from Ericsson, JT is building a robust network with best-in-class coverage and performance. This advanced infrastructure will not only mean faster and more reliable connections, but also support new devices, services and business models that will position the Channel Islands as a global hub for innovation. We’re looking forward to continuing our partnership to further develop the network and deliver new experiences for JT’s customers.”

Deputy Lyndon Farnham, Chief Minister of Jersey, said, ‘‘We welcome the roll-out across the Island of the new 5G network and the potential for enhanced service, security, resilience and innovation it brings. I was able to visit JT’s Network Operation Centre for the official launch and look forward to hearing more about the performance of the new network and the impact on customers in Jersey.’’

Deputy Kirsten Morel, Minister for Sustainable Economic Development, said, “The launch of this 5G stand-alone network is an important step in driving sustainable economic growth. Not only does it enhance connectivity and support emerging technologies, it will also create opportunities across key sectors, giving us the potential for Jersey to be a global testbed for digital solutions to the challenges of ageing populations and improving productivity that Western jurisdictions are all facing.”

Daragh added, ‘’We all have a common goal, and that’s to keep raising the bar for our customers. We will continue to invest and develop our networks for our customers, supporting their increasing needs and providing superior customer service alongside it.’’

February 6, 2025

JT enhances security efforts at Pat Merriman Garden with data SIM card donation

JT’s Community Giving Scheme has donated the connectivity needed for the new security cameras designed to protect the restored Pat Merriman Peace Garden in the Les Cotils following vandalism earlier this year.

Designed to be a restorative outdoor space to help people undergoing a healing process from physical or mental ill health. The garden planners consulted with Alzheimer’s, Autism and Dementia experts when it was being designed, so that it could be an inclusive area for everyone.

In April, the garden suffered over £7,000 worth of damage due to vandalism. Several trees were destroyed by arson, the walkway was ruined, and wildlife disrupted when granite was deliberately pushed into the pond.

Local businessman, Matt Thornton, co-founder of Cortex Technologies heard about the vandalism through the local media and donated £1,500 for repairs. Another friend of Les Cotils donated new sleepers for the bank under the tulip tree, after the previous ones had been soaked in petrol and set on fire. JT’s donation is the final piece of an amazing community effort to help restore and protect the garden.

Erin Adkins, Head of Operations at Les Cotils Centre, said: ‘The Peace Garden is a place of tranquillity and while we’ve been reluctant to install cameras, sadly we have been left with little choice.’

Pip Carpenter, Head of Consumer Markets and Community Partnerships at JT, said: In a stressful world, we all need a place to pause and recharge. The Pat Merriman Peace Garden offers just that—a peaceful spot with beautiful views of St Peter Port to find calm and inspiration. When it was damaged, it was a real blow to the community, but the way everyone came together to restore it shows just how much it means to us all. It’s a reminder that even in the face of senseless acts, we can come together and care for what really matters.

Erin continued: ‘We are so grateful to JT and the rest of the community who have pulled together to rebuild the gardens. When Matt reached out to us, it restored my faith in humankind. Most people don’t realise what Les Cotils does and if he and JT hadn’t come forward, we would have had to spend money that would have otherwise gone towards helping others. We’re delighted that together we could bring the garden back to its natural state, and we hope that islanders will continue to enjoy the scenery and tranquillity for many years to come.’

February 6, 2025

JT’s Community Giving Scheme Boosts The Little Chapel Foundation’s Donation System

The Little Chapel Foundation, the latest recipient of JT’s Community Giving scheme, has received a mobile data device, which means the charity can now take donations by card as well as cash.

One of Guernsey’s most loved heritage sites, The Little Chapel, is renowned for its intricate design and historical significance. Managed by a charitable foundation, it remains open to the public without an entry fee, relying entirely on donations to sustain its operations and continue the mission of its preservation.

Previously, without a data connection, many well-meaning visitors were unable to donate to the foundation unless they had cash. With the donated data device and 12 months of free data, visitors can now easily ‘tap’ into an online donation system, making seamless donations via their credit and debit cards.

Joachim “JJ” Paes, a Councillor and the Treasurer of the Little Chapel Foundation, said: “The Foundation depends 100% upon the generosity of the local community and visitors. We are so grateful to JT for their help with connecting this iconic attraction to the technology needed to enable people to donate in seconds. Something as simple as this gives us a new lifeline. This generous donation means more people can contribute to our goal to raise much-needed funds to fully restore The Little Chapel, which includes plans for wheelchair-friendly walkways and woodland gardens. For us, it’s helping to ensure its survival for future generations.”

Pip Carpenter, Head of Consumer Markets and Community Partnerships, added: “Relying solely on donations can be a real challenge for charities, which is why we set up JT Community Giving, so that each year we could help as many small organisations as possible that don’t have the means to fund basic digital equipment or large fundraising campaigns. The Little Chapel remains one of the island’s most popular tourism attractions, celebrated for its remarkable detail and fascinating history, and we’re delighted to have played a small part in helping them to maintain this wonderful part of our heritage.”

JT’s Community Giving scheme has assisted over 300 charities since November 2022 when the scheme began, spanning a diverse range of demographics and providing essential community services.

For more information or to apply, visit JT Community Giving.

November 20, 2024

Scam Signal Solution from FICO and Jersey Telecom Wins Anti-Fraud Award

FICO® Customer Communications Service Scam Signal wins award at Credit & Collections Technology Awards; solution uses telephony signals to spot scams

LONDON – 18 November, 2024 (International Fraud Awareness Week) – FICO (NYSE: FICO)

A new solution from global analytics leader FICO and Jersey Telecom (JT) received the Best Anti-Fraud Solution award at the Credit & Collections Technology Awards on November 7 in Manchester. The FICO® Customer Communications Service solution, called ‘Scam Signal’, uniquely uses telephony signals to detect potential scams. The solution, which is available in the UK and soon to launch in Spain, also won silver in the Datos Insights awards earlier this year.

Scam Signal is the first real-time application of telephony data being used with customer and payment data to tackle the issue of authorised push payment (APP) fraud, where consumers are tricked into authorising payments from their accounts to scammers. It is the only solution that provides an integrated approach, seamlessly connecting telephony data with fraud decision making and prevention. This enables direct, near real-time customer intervention to determine if a payment should proceed.

“With APP fraud causing £460 million in reported losses in the UK in 2023 and new regulations mandating reimbursements, the need for banks to adopt preventative solutions is more urgent than ever,” ’said Clare Messenger, Head of Mobile Intelligence Solutions at JT. “This technology is a breakthrough in fraud prevention, using telephony signals to detect subtle signs of fraud at its source. This means banks and other organisations can take proactive measures to prevent financial loss. ’We are delighted that the solution has been recognised and hope it contributes to reducing fraud statistics as banks across the UK use it to protect their customers.”

Scam Signal uses advanced analysis of real-time network data together with customer and payment data, during live transactions, to effectively detect and mitigate social engineering attempts aimed at deceiving and defrauding account holders. The solution can incorporate this data across 2G, 3G, 4G, 5G Volte and Wi-Fi calling for multiple mobile network operators and is currently being extended to support UK landlines.

Results from banks using the solution include:

Reduced the number of people scammed by 41%.
Decreased fraud losses from scams by 44%.
Lowered false positives (payments flagged as fraud that are in fact genuine) by 55%.

“Stopping any kind of scam or fraud requires a real-time response,” said Matt Cox, vice president and general manager of FICO in EMEA. “Working with JT, we have integrated Scam Signal with our omni-channel communications solution so that banks can easily interact directly with their customers to provide warnings and guidance that can prevent them from sending a payment to a fraudster, reducing the number of people who fall victim to scams.”

About the Credit & Collections Technology Awards

The Credit & Collections Technology Awards recognize excellence and innovation in the UK credit and collections industry. These prestigious Awards are judged by an independent panel of industry experts.

The full list of winners is at https://awards.credit-connect.co.uk/awards-winners.

October 3, 2024October 7, 2024

JT’s Scam Signal to Combat Fraud as New UK Banking Regulation Comes into Effect

In a significant move towards protecting consumers from financial scams, Jersey Telecom (JT) recently launched a pioneering product designed to shield customers from impersonation scams, particularly Authorised Pushed Payment (APP) fraud. The Scam Signal launch comes as the Payment Systems Regulator (PSR) is introducing a new UK regulation that mandates banks to compensate customers defrauded up to £85,000.

Scam Signal, developed in collaboration with Vodafone Carrier Services and global analytics leader FICO, is the first real-time application of telephony data used alongside customer and payment data to address APP fraud. This multifunctional tool allows businesses to protect their customers by swiftly identifying and blocking fraudulent bank transfers as they occur.

With the new regulation due to come into force 7th October 2024, JT’s solution offers banks a proactive approach to safeguarding their customers and minimising financial losses.

JT, known for its leading position in Mobile Intelligence, has integrated Scam Signal into its suite of mobile intelligence solutions. Having successfully piloted the solution with a leading UK high street bank, Scam Signal is now live with four major banks and has already improved fraud detection by 30%, asserting its efficacy in safeguarding financial institutions and their customers.

Scam Signal has been named as Silver Award winner for ‘Best Scam and Authorised Push Payment (APP) Fraud Prevention Solution 2024 by Datos Insights. This accolade highlights the exceptional innovation and effectiveness Scam Signal brings to the financial services industry, setting a new standard for fraud prevention globally.

Clare Messenger, Global Head of Mobile Intelligence at JT Group, stated, “Our technology represents a breakthrough in fraud prevention, directly addressing the needs of financial institutions by tackling fraud at its source. It’s an essential component of JT's Mobile Intelligence solutions, using telephony signals to spot the subtle signs of fraud that enable banks and other organisations to take proactive measures to prevent financial loss.”

Given the surge in APP fraud globally, and with the UK witnessing losses exceeding £340.65m in 2023 alone, Scam Signal’s partnership with UK banks couldn’t come at a better time. This growing threat and increased pressure from new regulation mandating reimbursements highlights the need for banks to adopt more preventative solutions to minimise their exposure to risk.

Fish and Chips with Guernsey Volunteer Service

August 28, 2024

JT’s Community Giving Scheme provides a traditional British seaside treat for GVS social clubs

Thanks to JT’s Community Giving scheme 153 islanders enjoyed a fish ‘n chip lunch this summer.

The Guernsey Volunteer Service (GVS) coordinated this tasty treat for members of The Russells and Jubilee social clubs.

The Russells held their Fish n Chip week on the 3rd, 4th, 5th, and 9th of July, while Jubilee followed suit in August. Typically, clients attending the social clubs pay £9.50, which covers transport and lunch. Thanks to JT’s contribution, all 153 clients enjoyed their delicious meal free of charge this year.

Mandy Les Bachelet, Manager at the Guernsey Volunteer Service, expressed her gratitude, saying, ‘We used to take our clients out for a meal during summer, but due to mobility issues, we’re no longer able to do that. A delivered Fish ‘n Chip supper is a much anticipated treat for our clients and our volunteers.

Our clients are generally elderly islanders; we’re so grateful to JT for their kind and generous donation; it’s a real highlight of the summer for everyone, the donation has made this much-loved tradition accessible to all.’

Pip Carpenter, Head of Consumer Markets and Community Partnerships at JT, added, ‘Our contribution means more than just providing a meal – it’s about keeping the laughter, the stories, and the companionship that these gatherings bring, alive. We are proud to have supported the GVS’s Fish n’ Chip Week, helping them to enable these precious moments to continue despite financial or mobility challenges. It’s the small things that remind us of the strength found in community connections.”

The Guernsey Volunteer Service runs two social clubs, The Russells and Jubilee, and delivers meals on wheels, bathing services, and trolley shops, making a significant difference in the lives of many islanders. For more information about GVS and how you can support their mission, visit GVS.

JT Community Giving Scheme is open to all registered not-for-profit organisations, schools, and community groups across the Channel Islands, for more information please visit JT Community Giving.

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