Category: Guernsey

The following statement has been released on behalf of JT:

“JT announced today that it has launched a 5G test site in Jersey and a 5G test site in Guernsey, following receipt of a licence to do so from CICRA in March 2019 and in line with a commitment announced in November 2018. The test will provide important technical and planning information to support JT’s forthcoming applications for a licence to extend its leading 2G/3G/4G networks towards 5G, once the process for doing so is announced by CICRA.”

More information about the 5G network for JT customers >

JT’s My Account app is in the running for one of this year’s top digital awards, having shortlisted in the Best App category in the UK Digital Experience Awards 2019 (UKDXA).

Judged by a panel of independent international business professionals, against a strict criteria endorsed by Cranfield School of Management, the awards recognise how leading-edge technology and solutions can improve customer’s experience.

The ‘JT My Account’ free app was built locally in-house, by JT’s team of software developers following customer insight gained from focus groups and from JT’s customer insight panel. From this JT identified an opportunity and demand for a unique app which would provide JT customers with a way of managing their services and viewing their bills on mobile devices giving them the freedom and flexibility to monitor, track and control their usage on the go, when and where they needed to.

The aim is to take complex billing information, including a large range of pricing packages in a simple and easy-to-use way – designed and built in a highly scalable and responsive way to ensure customers can use it securely.

The app, which is the only one of its kind in the Channel Islands, allows JT customers to personalise their accounts, set up a roaming ‘bolt on,’ and even create data usage alerts to give them access to real-time information.  The ability to tailor services, add value options and stay in control means JT’s customers are aware of usage and if needed can change services to suit their situation wherever they are. The free app has been downloaded over 40,000 times with over 55% of JT customers now using it daily. Since its launch in 2015 the design and functionality has grown significantly, thanks to customer feedback and new technology it now includes a ‘live chat’ facility which lets customers interact directly with the JT team to resolve queries faster than ever before and even log faults.

Dominic Vye, Head of Commercial Development, Customer Management and Digital Services at JT commented: “The team and I are so pleased to have our app shortlisted for this prestigious award, putting us side by side with many leading tech companies across the UK. Since the deployment of high-speed networks, mobile and internet usage has massively increased, and customers want a quick, easy and reliable way to manage their services. This shortlist is testament to great teamwork between our customers and our development team and encourages us to continue to invest in similar services as part of JT’s ‘digital first’ policy of tech innovation. With a single aim of helping our customers access JT’s products in the easiest way, when where and how they want to.”

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Notes to editors

For more information please contact Anna Thorne at Direct Input on 01534 735253 or at anna@directinput.je

Caritas Jersey has recognised JT’s commitment as a living wage employer with the presentation of a plaque at the company’s Forum headquarters.

JT is Jersey’s first large-scale commercial organisation to become a Living Wage Employer, ensuring that all its employees in the Channel Islands and around the globe are paid a fair wage for their work.

In Jersey JT employs over 400 people, and over 600 worldwide. The company’s pledge to provide access to a fair wage across its jurisdictions has been welcomed by Caritas Executive Director John Scally. “JT has set a great example as a large organisation which fully understands the value of its employees and is committed to working with the community to help eradicate poverty in Jersey. The living wage is a two-way street, supporting the community and supporting better business practice. Having valued and respected employees mean that businesses benefit from lower absenteeism, lower turnover and better service from their teams,” said Mr Scally.

The government’s minimum wage rate is separate to the living wage which is an hourly rate calculated by the Living Wage Foundation to cover the basic essentials of living, like housing, food and transport and the aim of the Caritas campaign is to raise people out of poverty by working with local employers.

JT Group HR Director, Nicola Reeves, said: “JT prides itself on being a responsible employer, we have supported Caritas since the Living Wage was formed and this recognition is our step to ensuring that people who live and work in Jersey have access to a wage which covers their basic needs, starting with our own people. We really hope that other Jersey employers across all industries recognise the worth of this campaign and more importantly the value and welfare of their employees which in turn will benefit our community as a whole.”

Today, over 2,500 employers throughout the UK and the Channel Islands display the Living Wage Employers Mark. In April 2019 Caritas announced a living wage rate for Jersey of £10.55.

Companies wanting to know more about becoming a living wage employer can find out more on the Caritas Jersey Living Wage Project website.

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Notes to editors

For more information please contact Anna Thorne at Direct Input on 01534 735253 or at anna@directinput.je

JT’s Business teams across the Channel Islands and London have boosted their already strong relationship with world technology giant Cisco by achieving a further premier accreditation; ‘Advanced Enterprise Networks Architecture Specialisation’ reflecting their growing depth of skills and knowledge.

This makes JT the first Channel Island-based provider to have gained two full Cisco architectures enabling JT to expand the range of Cisco products within their portfolio. These products include JT’s newly launched ‘next generation’ firewall which allows JT’s customers to actively monitor systems and, if needed, lockdown and isolate any devices which have been compromised with an advanced managed service approach.

By achieving this Advanced Enterprise Networks Architecture Specialisation, JT’s team has demonstrated that they have met the stringent training standards required and have further secured the team’s expertise in supply, design and deployment of complex Cisco solutions.

Katie Corbett, Director of CI Enterprise & Business Services at JT said: “Cisco is the largest networking company in the world and our 20-year partnership with them helps us to deliver the very best solutions for our global customer base. We pride ourselves on having within our dedicated team some of the finest Cisco experts in the islands, who between them have now clocked up some 60 hours of intensive training, often in their own time. So, we are delighted to add this second architecture specialisation to our portfolio further expanding what we offer to our customers in the Channel Islands and around the world.

“This achievement is testament to their hard work putting in a huge amount of time and effort to reach this status. As one of the Channel Islands largest digital employers we are committed to investing in our teams and encouraging them to take part in training like this, so that they can maintain the standards that our customers need and further their own professional development.”

To find out more about JT’s Cisco solutions visit https://business.jtglobal.com

In a bid to firmly establish itself as Europe’s most connected operator and cement its reputation as one to watch State-owned 120-year young operator JT Group has joined forces with 1oT to launch an innovative eSIM solution at this year’s MWC. This eSIM solution is set to open up a new level of global connectivity for IoT service providers.

Designed specifically for the needs of start-ups and small and medium-sized IoT service providers, this new 1oT eSIM, technically known as eUICC, will enable them to operate in multiple regions worldwide. What’s more, through this partnership with JT those customers will now also benefit from JT’s extensive worldwide roaming network.

This eSIM is set to simplify and revolutionise the market for these users by enabling a ‘virtual swap’ in the air between pre-negotiated operator services without the need to physically change the SIM card. It will also leverage the global roaming deals provided by JT opening up access to over 700 of JT’s partner networks potentially making it the world’s most flexible SIM.

Graham Hart-Ives, JT’s Head of IoT Sales, said: “We have continued to grow our offering over recent months and we are delighted that the work we have done to build a strong position in this market is bringing substantial benefits to our forward-thinking and long-term partners, like 1oT. This is a great example of leveraging partnerships and innovating using latest SIM technology to jointly provide the best possible product for customers.”

1oT is an operator independent global connectivity provider which handles the complexity of working with multiple operators in different regions for IoT service providers and device makers.

Märt Kroodo, founder and CEO of 1oT said: “This launch is an exciting next step in SIM technology which provides vastly improved convenience for customers. This partnership of JT’s innovation and flexibility in working with different partners and our expertise will together deliver connectivity products for IoT which greatly improve customers experience and take the market forward.”