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JT Welcomes eSIM Technology: Convenience, Safety and Sustainability

From 16th November, all JT customers across the Channel Islands with supported smart phones and tablets can benefit from eSIM technology.

If you’ve got a mobile phone, you’ll already be familiar with the small SIM card that connects your device to a mobile provider, allowing you to make and receive calls and texts and use data on your phone.

Today more and more smart phones use a digital version called an eSIM instead of the physical card to connect to your mobile plan. Unlike a regular SIM card, once downloaded via a QR code, the technology is securely embedded into your phone, where it has the potential to make things much simpler, safer and convenient for smartphone users.

Tom Noel, Chief Product Officer at JT, said: “eSIMs offer a hassle-free mobile experience. They are perfect for those juggling work and personal numbers on one device, for anyone that wants to add international networks when roaming, or for people who simply don’t want to install a physical SIM card.

eSIMs aren’t just about convenience – they’re a safety upgrade too.

“Safety is crucial to us’’, added Tom, ‘’Our eSIM services have robust security features, making smartphones much more secure against fraud, especially SIM Swap, because you are virtually connected to the network. With no physical SIM, it’s harder for cybercriminals to acquire another SIM card and re-register the number in their name.

“What’s also great about eSIMs is that by eliminating the need for physical SIM cards, they reduce electronic waste and align to our commitment to environmental goals, making our customer’s mobile experience both secure and eco-friendly, something we know they rate highly.’’



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Partnering for Prosperity: Your Success, Our Commitment

At JT, we believe that understanding your unique business priorities is key to providing the best support.

As the business landscape continues to evolve, so do our strategies. We’re not just your telecommunications provider; we’re your partner in navigating change. Our approach is flexible, adapting to your changing needs.

Let’s grow your business together. We’re here to listen and collaborate on solutions that align with your long-term objectives – read more here >



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JT’s support boosts new mobile food bank

Equipment and technology donated by JT will help a mobile food bank reach more people in need this winter. Church charity, St Vincent de Paul Society Jersey, applied for help from the JT Community Giving scheme which helps local projects and initiatives by offering essential support through funding, technology, technical expertise and dedicated volunteers to local projects and initiatives.

The charity has seen a steady rise in demand for its services, especially its food bank at St Thomas’ Hall in St Helier and it asked for help to create a mobile food bank to visit rural parishes. JT provided the charity with mobile services and an internet-based phone system, enabling the charity’s volunteers to manage the food bank and respond to client calls, regardless of their location.

Pip Carpenter, Head of Commercial Market at JT, said: “The rising cost of living has affected many people in our community and projects like this one are making a significant difference, especially after the devastation caused by Storm Ciarán. One of the reasons that we set up the community giving scheme was to support as many groups with their outreach work as we can. Having the ability to manage their operations while being away from base will help the charity reach more of the people who need their support.”

Throughout the summer, the charity initiated a mobile food bank trial to assist families and elderly individuals who found it challenging to travel into town. Thanks to JT’s donation of mobile broadband, they were able to effectively manage this service expansion.

Dominic Egré, Operations Manager at St Vincent de Paul, says access to these services has been of more value to its operations than a simple cash donation would have been. “This summer and autumn have seen a steady increase in Islanders needing our services which has had us running flat out trying to make sure we can help as many people as possible. It wasn’t long before our trial foodbank became oversubscribed, and unfortunately, we will soon need to expand the service.

JT donated a free mobile broadband service along with a JT Cloud PBX phone system which has really helped us transform the way we do things. The Cloud phone answering and forwarding system has been the most amazing resource and allows all members of our team to make and receive calls from our normal number but using their own devices. We now have virtually no cases where clients or donors’ calls are missed because we are able to respond immediately. The ability for clients to see our normal number appear on their phones makes them more likely to answer, but also maintains the privacy and security of our volunteers, as their personal numbers are not shared, that alone has been worth its weight in gold.’’



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Silent Authentication+ unveiled: Redefining Security and Elevating User Experience

Jersey Telecom (JT Group) in collaboration with anti-fraud specialist Honey Badger, proudly unveils Silent Authentication+, a groundbreaking passwordless technology, set to redefine how individuals access password-protected services, offering a swift, seamless and secure authentication experience.

Silent Authentication+ is the result of a strategic collaboration between JT and Honey Badger. This joint venture harnesses the same cryptographic technology employed by mobile networks to authenticate calls and data sessions.

Tom Noel, Chief Product Officer at JT said: “The launch of Silent Authentication+ represents a fundamental shift in how we approach customer authentication. Its speed, security and simplicity will change our interaction with password-protected services. Despite big technological advances and greater levels of awareness, passwords, systems access and user data are still susceptible to social engineering and fraud. Silent Authentication+ is completely immune to such measures.’’

As service providers seek that all-important competitive advantage, this technology provides the opportunity to easily integrate seamless authentication into their customer journeys without the security risks, deployment costs and high friction of traditional SMS based authentication.

“Silent Authentication+ delivers all our objectives in developing a frictionless, more secure way to authenticate users. Online fraud and data security remain significant challenges, and our method removes authentication as a barrier to good customer experience while enhancing security,” says Matt Salisbury, CEO of Honey Badger.

Up to 20 times faster than OTP, Silent Authentication+ comes with additional security measures including in-built fraud detection, making it a turnkey solution for user logins, payment authentications and account recovery.

This new product seamlessly integrates into existing mobile and web applications through a user-friendly API, offering endless possibilities for user logins, payment authentications and more.

“Silent Authentication+ focusses on improving customer experiences by removing authentication barriers while maintaining and even enhancing security. By working together, combining Honey Badger’s innovation and JT’s global expertise in telecoms, we’ve developed a solution that recognises the crucial balance between security and user experience,” explains Peter Stok, Head of JT’s Fraud Protection Strategy.

With Silent Authentication+, users can say goodbye to passwords, reducing susceptibility to phishing and other fraudulent practices. The technology facilitates communication between the device and the network without the need for third-party apps, ensuring a super-fast, frictionless authentication process.

Silent Authentication+ is now available for integration with Android, iOS and web applications. For more information click here.



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Going beyond the dial tone – unlocking connectivity’s potential

At JT, we’ve always believed in adapting to change and staying ahead of the game, which is why we’ve expanded our services, going beyond traditional telecommunications to offer new digital solutions. This is driven by our genuine desire to meet our customer’s evolving needs.

In today’s world, we know connectivity alone isn’t enough, so we’ve become your one-stop-shop for all your communication and tech requirements.

Find out more from this recent article where some of our customers share their experiences.





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Beano inspired fun and mischief at the Jersey Festival of Words

Fifty children from Samarès Primary School took part in a celebration of the world’s longest-running weekly comic at the Jersey Festival of Words thanks to the help of JT.

Beano Mega-Mischief, an interactive fun event will took place on Saturday 23rd September. The comic, famous for its cheeky and fun-loving characters such as Dennis the Menace, his faithful hound Gnasher and Minnie the Minx, is celebrating 85 years of rebellious fun and laughter.

The festival organisers successfully applied for funding from JT’s Community Giving scheme the company’s funding and support partnership, to enable 50 children to experience the unique opportunity to meet Beano editors Craig Graham and Mike Stirling and take a behind-the-scenes tour of Beanotown’s greatest secrets.

Pip Carpenter, Head of Commercial Market at JT, said: “As a mum of two, I’m really supportive of the benefits of reading from an early age, it sparks imagination, encourages creativity and really helps develop communication skills and confidence. We set up JT Community Giving to help good causes that not only give back to our local community but help us nurture and grow it and that’s exactly what this event did. I hope the children had a lot of fun and have been inspired to keep enjoying reading and writing.”

The festival worked with educational charity Every Child Our Future whose aim is to give children a better chance of succeeding by focusing on literacy, numeracy and early years communication, to select the 50 children. In addition to a free ticket to the event, each child was given the Beano’s latest boomic – a cross between a book and comic – Dennis and Gnasher: Little Menace’s Great Escape.

Festival Director, Pippa le Quesne, added: “It is not just about getting children to read books, but also to enjoy them, and we find that children who get a book after being at an event are far more likely to read it. That’s why we decided to apply to JT Community Giving because it helps children who wouldn’t normally have access to events like this. The process was easy, and we can’t thank JT and our other sponsors enough for their support”



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JT – First in Channel Islands to Switch on Renewable Energy

JT has become the first business in the Channel Islands to transition to renewable energy by entering into a commercial supply agreement with Guernsey Electricity. This means that 100% of the company’s electricity consumption in Guernsey, being 25% of the telco’s total Channel Island consumption, is supported by ‘Guarantees of Origin (GoO’s).

GoO’s are recognised in the Greenhouse Gas Protocol Scope 2 guidance and enable companies without access to renewable energy infrastructure to claim market-based renewable energy usage. A GoO certifies that an amount of energy received was replaced by a renewable equivalent

JT’s electricity consumption includes powering its Data Centres, Fixed and Mobile networks, and its various buildings in the Bailiwick, including the St Peter Port shop.

The firm has committed to be neutral in its scope 1 and 2 carbon emissions by 2030, and utilising renewable GoOs is just one pillar of its broader sustainability strategy to ultimately reduce emissions through reduced energy consumption and investment in energy-efficient technologies.

Gill Knights, JT Head of Sustainability and JT Group Counsel, has led the firm’s switch to renewable energy. She commented: “Since publishing our sustainability strategy in 2021, we have been focused on understanding the drivers of our emissions so we can target them as part of a structured, science-based reduction roadmap.

“The switch to 100% renewable energy in Guernsey is a tangible step towards our 2023 targets. We recognise that we have a long way to go and many challenges to overcome, but we are passionate about our journey to net zero and are excited to lead the way in the Channel Islands.

“We hope that our progress will inspire other companies to explore ways to drive sustainability and address their environmental impact.”



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Transformation and innovation is not a choice, it’s a necessity

When we announced a few months ago that we had formed a partnership with Ericsson, it signalled the beginning of the next stage of substantial investment and transformation in our mobile and fixed line networks across the Channel Islands.

The speed of technological change is constantly accelerating, with new capabilities being rolled out faster every year, it’s important that we keep pace with change and are ready to meet the demands of our customers. Marcus Irwin, Head of Product Innovation, talks to Connect Magazine about our being more than just a telecoms provider, and how today, we are an integral part of the digital transformation era.

Read here >



The Jersey branch of the NSPCC, a leading safeguarding charity which prevents cruelty to children in the Island
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Children and Young People’s creative safe space restored

Local children and Young People are able to access new resources in creative therapeutic sessions to help process and express their emotions, thanks to support from JT Community Giving.

The Jersey branch of the NSPCC, a leading safeguarding charity which prevents cruelty to children in the Island, has successfully applied for funds from JT to replenish their depleted stock of materials used in their “Letting The Future In” therapy sessions.

JT Community Giving provides financial support for not-for-profit organisations, charities, schools and registered community groups in Jersey.

The creative nature of NSPCC Jersey’s “Letting The Future In” therapeutic sessions, involving activities like art, messy-play, storytelling and writing, help children accessing this service with NSPCC Jersey to recover from the impact of abuse. Thanks to this funding, they have been able to purchase much-needed paints, journals, scrapbooks, sand trays and stress balls. They also acquired the materials to make ‘mindful glitter jars’, which is a visible demonstration for the children to reassure them that chaos will eventually settle into stillness.

Rebecca Stanier, Fundraiser NSPCC Jersey, said: “At NSPCC Jersey, our main aim is to provide services which meet the needs of local children. Last year, we reached 457 children and parents/carers with our services.

Our small team of social workers and practitioners work with children aged between 4 and 17 years old, as well as their siblings and parents/carers, from our home on Stopford Road. These art materials go a long way to supporting children who are recovering from the impact of sexual abuse. Where they find it hard to share their experience in words, our creative and safe therapeutic space and explorative sessions provide a means for them to communicate in a way that’s appropriate for their age, needs and ability. We’re so grateful to JT for this donation, it’s a simple but extremely effective way to help and support young children.”

Pip Carpenter, Head of Commercial Market at JT, added: “We were greatly moved by NSPCC Jersey’s application to JT Community Giving. The profoundly positive impact their creative therapeutic service has on the recovery of these vulnerable children and young people is extraordinary and we are delighted to have been able to contribute towards their healing process with this donation. NSPCC Jersey carries out vital work in our community and it means a lot to all of us at JT that we can assist them in continuing to support those that need it.”