JT Employees, Former Highlands College Students, Connect with Current IT Student

Highlands College recently hosted a coffee morning to thank JT for its ongoing support, using the opportunity to invite JT former students to meet the current cohort of IT students, reflecting their long-standing and supportive relationship.

Marcus Irwin, Head of Product Innovation at JT, highlights the significance of the partnership: “At JT, we’ve seen first-hand how young people graduating from the College grow into highly skilled professionals. The combination of mentorship, hands-on learning, and the confidence they gain from their Tutors has helped many build amazing careers. Several of JT’s team now play a key role in mentoring the next generation. This partnership is not just about filling roles; it’s about creating long-term career opportunities for local talent.”

JT has long recognised the value of Highlands College and the quality of its graduates. Many of these graduates have become JT employees, and with support, have continued to benefit from ongoing professional development courses with the College.

From an educational perspective, Shaun Heslop, FdSc and BSc Digital Technologies Co-Ordinator at Highlands College, said, “Digital skills are essential across all industries, which is why we’re equipping students with the technical expertise and problem-solving abilities needed to thrive in the world of work.”

Torin Mitchell, Enterprise IT Manager at JT and a Highlands College graduate, added, “The digital skills gap is a real challenge for every industry. Highlands is producing talented graduates who go on to careers in many areas such as finance, HR, and marketing as well as critical technical roles, ensuring the island has a well-rounded workforce for the future. By working closely with the College, we’re supporting a pipeline of professionals who understand not just the technical aspects but also the broader business landscape.”

Darian Faria, a former Highlands College student who completed JT’s Graduate Scheme, is now a full-time employee. “Events like this are fantastic for meeting people who are doing the job you aspire to, the job you’re working towards. Studying in Jersey and continuing with JT’s Graduate Scheme has been an amazing opportunity for me. It’s been a stepping stone to my current role as a developer in the Product team.”

The event reflects a shared commitment to combat the local digital skills shortage by adopting a community-driven approach to nurturing talent. By working with local businesses like JT, the College can ensure it offers vocational and technical courses and tailored apprenticeships that directly address the current and evolving needs of the digital industry.



JT’s Tech Donation Enhances Safety for Students at this year’s De La Salle Island Walk

JT’s Community Giving Scheme funded a much-needed digital tracking system to enhance the safety of students taking part in the 2025 De La Salle Island Walk. The funding enabled the College to set up a digital tracking system and portable Mi-Fi units for use at checkpoints along the route, ensuring the event maintained strong health and safety standards.

The new system will also contribute to the long-term feasibility of the event as it can be reused in future years, which enables De La Salle College to minimise costs. This means they can maximise the funds raised by the students for local charities, reinforcing their ethos of giving back to the community.

David Sharrock, Assistant Head Teacher (safeguarding) from De La Salle College, said: ‘With 500 boys walking 36 miles across the island, health and safety is critical. This new system not only helps with logistical challenges but also provides peace of mind for parents and staff. We’re incredibly grateful to JT for their support in making our walk safer for years to come.’

The annual De La Salle Island Walk is not just a physical and mental challenge for the participants but also a key fundraiser for charities chosen by the students. In previous years, the event has raised an impressive £15,000 – £20,000, for charities such as the JSPCA, Dementia Jersey, and Mind Jersey. This year’s chosen charities were The Grace Crocker Family Support Foundation and CAFOD – Catholic International Development Charity.

Pip Carpenter, JT’s Head of Consumer Markets and Community Partnerships, added: ‘The pupils who take part in the De La Salle Island Walk demonstrate impressive stamina and dedication to complete such a challenging task. We’re thrilled to have been able to contribute to its ongoing success. It’s a strong example of using digital for good within the community and we’re proud to play our small part in such a fantastic and important event.’

De La Salle College’s annual round the island walk highlights the school’s commitment to both physical endurance and charitable giving, creating a spirit of community engagement and raising funds for important causes. This tradition not only challenges students but also helps to instil their values of service and social responsibility.

For more information on JT’s Community Giving scheme and how other charities, schools or community groups can apply for support, please visit www.jtglobal.com/community.



JT Community Giving Scheme supports free mindfulness sessions for Autism Jersey’s members and carers

Autism Jersey has received crucial funding from JT’s Community Giving Scheme to support a series of mindfulness sessions as part of their Adult and Family Support Services, the arm of the charity that provides personalised assistance to autistic individuals, their families, and carers.

Autism Jersey’s services are free of charge, and the funding provided by JT will enable the organisation to continue its work in addressing the rising pressures faced by individuals and families in need. From May 2023 to April 2024 alone, the charity supported 280 families, hosted events for 420 children, and engaged 92 adults in its services for the first time.

Lesley Harrison, spokesperson for Autism Jersey, said: ‘Support from the JT Community Giving scheme offers a lifeline as the need and demand for our services is growing rapidly, and as a small team we manage our limited resources and capability accordingly. A donation of this nature will go a long way to help us to continue delivering this service provision for some of the most vulnerable people in our community.’

The charity relies on fundraising events, charitable donations, and sponsorship to keep its services free but due to the increased cost-of-living these individual donations have been reduced. Similarly, for businesses who are also affected by rising costs many now focus on volunteering as part of their CSR rather than cash donations, but due to the nature of its work, this is not a viable option for Autism Jersey.

Autism Jersey’s Adult and Family Support Services provide personalised family support, a range of family events, a befriending programme led by trained volunteers, and activities specifically designed to foster connections and provide respite. These include a siblings support group, community events like weekly coffee mornings for mums, newly introduced curry nights for dads and all important mindfulness sessions for carers, which are provided free of charge, thanks to the funding from JT.

Pip Carpenter, Head of Consumer Markets and Community Partnerships at JT, added: ‘This funding will hopefully help Autism Jersey respond to the growing demand for their services and ensure that individuals and families are well supported in their own needs as vital carers. At JT, we understand the immense value charities like Autism Jersey bring to our community and we are proud to support them in delivering these critical services.’

Autism Jersey remains at the forefront of autism-related services in Jersey, offering a wide range of support tailored to individuals, families, and carers. The charity, which has attained Advanced Status under the National Autistic Society Accreditation Programme, views partnerships like this one with JT as essential to achieving its mission of enabling people with autism to fulfil their potential within an inclusive community.



JT Supports Well-being at Sanctuary Trust with Mobile Phone Donation

Sanctuary Trust is the most recent organisation to benefit from JT’s Community Giving Scheme. After applying for and receiving refurbished laptops for their members in 2024, the start of 2025 has seen a further ten smart phones being donated to the Trust-to support men experiencing homelessness, enabling them to stay connected as they work towards rebuilding their lives.

Sanctuary Trust provides accommodation and outreach programmes to empower men in crisis. Their support extends beyond accommodating 30 residents to outreach initiatives for 25 ex-residents. However, access to digital devices has remained a significant challenge for many of the men the charity assists, making communication for essential services like job searches, health appointments, and maintaining personal connections extremely difficult.

Lorna Hanby, speaking on behalf of Sanctuary Trust, said: ‘Having access to a mobile phone is something many of us take for granted, but for many of those we work with, being connected can be the first step in getting back on their feet. JT’s generosity allows us to provide this critical tool, helping individuals not just to be connected but also to help rebuild their independence and digital skills.’

JT’s contribution aligns with its mission of creating meaningful community impacts through technology.

Pip Carpenter, Head of Consumer Markets and Community Partnerships at JT, commented: ‘Technology really does have the power to transform lives. Sanctuary Trust is leading the way in providing not just accommodation but comprehensive support and pathways to independence for the men they help. We are honoured to contribute to such a meaningful cause by providing mobile phones that enable personal and digital connectivity.’

Sanctuary Trust provides accommodation and outreach programmes to empower those in in crisis, with support extending beyond accommodating its 30 residents across 3 residential properties, to outreach initiatives for former residents.

For more information about the work of Sanctuary Trust or to support their mission, visit https://www.sanctuarytrust.org.je/.



JT donates servers to Highlands College to Support Local Education

An initiative, through JT’s Community Giving scheme, has seen the company donate some of their older servers and storage equipment, to Highlands College.

The more modern, specialist IT hardware has been gifted to the Computing and Creative Arts Department and although these servers are a decade old, they are more advanced than the college’s current equipment. To comply with required standards, JT needed to replace its current servers and as part of their circular economy commitments, offered them to the local college to repurpose.  This donation ensures the servers are put to good use and goes in some way to helping bridge the skills gap and encouraging more people to enter the industry. Students now have access to resources that mirror professional IT environments and creative industry standards, enabling the college to deliver specialised IT training and AV projects, equipping students with industry-relevant skills. Several of JT’s IT team were once students at the collage, so giving something back to support learning for tomorrows talent was a key driver for JT.

Ben Pirozzolo, Technical and Production Services Coordinator at Highlands College, said, ‘Due to the high cost of industrial quality server equipment, Highlands College often relies on donations of modern specialised IT hardware. These valuable donations help support students in not only computing based qualifications, but also Digital AV qualifications such as audio and video technology, digital games, film, journalism and performing and visual arts.

‘This fantastic contribution from JT means we can be more up to date, giving our students an advantage when they enter the local workforce.’

The servers and storage hardware from JT will replace some of the College’s outdated equipment, positively impacting the quality of training and skills Highlands are able to provide students locally.

Pip Carpenter, Head of Consumer Markets and Community Partnerships at JT, commented, ‘Where we can we are committed to providing young people with the equipment needed to teach essential IT skills, which are increasingly important in today’s digital economy. A well-trained workforce supports Jersey’s digital infrastructure, facilitating better communication and business operations across the island. This also contributes to our promise to support a circular economy – we’ve donated equipment that we can no longer use but will be of use to the college for many years to come.

Ben added, ‘’By supplying more modern resources Highlands College can equip students with highly sought-after skills in courses such as Microsoft Azure, Hyper-V virtualisation, Microsoft SQL, and networking fundamentals. JT’s donation helps students to be ‘job ready’ in skills such as data management, analytics and foundational networking abilities, as well as practical and problem-solving skills to meet the needs of businesses in Jersey well into the future.’



JT Community Giving brings Interactive Learning to Family Nursing & Home Care

Family Nursing & Home Care (FNHC) has received a significant boost to their in-house training capabilities thanks to a donation of a state-of-the-art Promethean ActivBoard screen from JT Community Giving.

This collaborative technology has helped to transform the way the organisation delivers training to carers and nursing staff, which includes remote access capabilities.

FNHC’s Education and Development team commented: “We are hugely grateful to JT Community Giving for their generous donation. This technology has enriched our ability to run engaging training sessions by making use of modern, interactive features. The response from learners has been overwhelmingly positive, with many appreciating how much more responsive and fun the sessions have become.”

The Promethean ActivBoard screen is an advanced interactive whiteboard, offering a suite of features such as a multi-window capability that allows simultaneous notetaking and video viewing. This functionality, coupled with tools such as voting systems for interactive quizzes, has really improved the team’s learning experiences, making sessions more dynamic and enjoyable for all.

Since its inception two years ago, JT Community Giving has provided support to over 250 community projects across the Channel Islands.

Pip Carpenter, Head of Consumer Markets and Community Partnerships at JT, said, “We are committed to supporting local organisations with technology and expertise to improve lives. Seeing the positive impact of the new interactive screen at FNHC just reaffirms the importance of our community initiatives. Our goal is to promote digital inclusivity and overall well-being within the community, and we are delighted to contribute to FNHC’s growth and success’’.

‘’At JT Community Giving, our core values of community enhancement, digital skills progression, and support for local charities and organisations play a part in everything we do. Whether it’s through donations, teaching, providing services, or volunteering, we are dedicated to making a meaningful impact’’.

To learn more about JT Community Giving, visit www.jtglobal.com/community-giving.

The courses run by FNHC include clinical skills training, such as first aid, diabetes care, and pressure ulcer management, ensuring that nursing staff and home carers across Jersey are equipped with essential knowledge to provide exceptional care. Their courses can be booked through EventBrite: Family Nursing & Home Care Events – 40 Upcoming Activities and Tickets | Eventbrite.



Scam Signal Solution from FICO and Jersey Telecom Wins Anti-Fraud Award

FICO® Customer Communications Service Scam Signal wins award at Credit & Collections Technology Awards; solution uses telephony signals to spot scams

LONDON – 18 November, 2024 (International Fraud Awareness Week) – FICO (NYSE: FICO)

A new solution from global analytics leader FICO and Jersey Telecom (JT) received the Best Anti-Fraud Solution award at the Credit & Collections Technology Awards on November 7 in Manchester. The FICO® Customer Communications Service solution, called ‘Scam Signal’, uniquely uses telephony signals to detect potential scams. The solution, which is available in the UK and soon to launch in Spain, also won silver in the Datos Insights awards earlier this year.

Scam Signal is the first real-time application of telephony data being used with customer and payment data to tackle the issue of authorised push payment (APP) fraud, where consumers are tricked into authorising payments from their accounts to scammers. It is the only solution that provides an integrated approach, seamlessly connecting telephony data with fraud decision making and prevention. This enables direct, near real-time customer intervention to determine if a payment should proceed.

“With APP fraud causing £460 million in reported losses in the UK in 2023 and new regulations mandating reimbursements, the need for banks to adopt preventative solutions is more urgent than ever,” ’said Clare Messenger, Head of Mobile Intelligence Solutions at JT. “This technology is a breakthrough in fraud prevention, using telephony signals to detect subtle signs of fraud at its source. This means banks and other organisations can take proactive measures to prevent financial loss.  ’We are delighted that the solution has been recognised and hope it contributes to reducing fraud statistics as banks across the UK use it to protect their customers.”

Scam Signal uses advanced analysis of real-time network data together with customer and payment data, during live transactions, to effectively detect and mitigate social engineering attempts aimed at deceiving and defrauding account holders. The solution can incorporate this data across 2G, 3G, 4G, 5G Volte and Wi-Fi calling for multiple mobile network operators and is currently being extended to support UK landlines.

Results from banks using the solution include:

  • Reduced the number of people scammed by 41%.
  • Decreased fraud losses from scams by 44%.
  • Lowered false positives (payments flagged as fraud that are in fact genuine) by 55%.

“Stopping any kind of scam or fraud requires a real-time response,” said Matt Cox, vice president and general manager of FICO in EMEA. “Working with JT, we have integrated Scam Signal with our omni-channel communications solution so that banks can easily interact directly with their customers to provide warnings and guidance that can prevent them from sending a payment to a fraudster, reducing the number of people who fall victim to scams.”

About the Credit & Collections Technology Awards

The Credit & Collections Technology Awards recognize excellence and innovation in the UK credit and collections industry. These prestigious Awards are judged by an independent panel of industry experts.

The full list of winners is at https://awards.credit-connect.co.uk/awards-winners.



JT’s Community Giving Scheme Keeps Jersey Opera House Team Connected During Renovations

JT continues to support the Jersey Opera House by donating six refurbished laptops and a Wi-Fi generator through its Community Giving scheme. This donation enables the Opera House team to work from temporary offices and remotely from home while the building undergoes renovations.

The Jersey Opera House, a registered charity, has been an integral part of Jersey’s cultural landscape for many years. Whilst the project team works to bring it back to life, JT’s reconditioned laptops will help keep the team connected, allowing them to plan for the future while restoration progresses.

The sale of JT’s IoT division in 2021 generated significant funds, which have enabled the Government of Jersey to invest in key local projects, including £12.7 million to the long-awaited refurbishment of the Opera House. The building is currently undergoing extensive structural upgrades, with completion expected in December, marking a significant improvement after years of deferred maintenance.

While the government is funding the structural renovations, which include some elements of the interior fit-out, the Opera House charity will be responsible for financing the majority of the interior fit-out which will include the latest acoustics and lighting systems. JT’s donation through its Community Giving initiative provides the Opera House team with the necessary technology and connectivity to manage the project remotely and collaborate effectively with the government.

Pip Carpenter, Head of Consumer Markets and Community Partnerships at JT, said: “The entire JT team takes great pride in the local projects made possible by our work developing digital solutions that serve global industries. Knowing that we have contributed to many significant community projects like the Jersey Opera House, which will be enjoyed by everyone in Jersey, makes our work even more rewarding.”

Andy Eagle, Interim Theatre Director, Jersey Opera House, said: ‘’The donation from JT’s Community Giving Fund has been a huge help to the Jersey Opera House team while we work through the refurbishment. The six laptops and Wi-Fi generator enable the team to stay connected and continue working effectively, both remotely and from temporary offices. This support helps us keep operations moving as we plan for the Opera House’s reopening. We’re grateful to JT for their support during this transitional time.”

JT Community Giving Scheme is open to all registered not-for-profit organisations, schools, and community groups across the Channel Islands, for more information please visit JT Community Giving



JT’s Scam Signal to Combat Fraud as New UK Banking Regulation Comes into Effect

In a significant move towards protecting consumers from financial scams, Jersey Telecom (JT) recently launched a pioneering product designed to shield customers from impersonation scams, particularly Authorised Pushed Payment (APP) fraud. The Scam Signal launch comes as the Payment Systems Regulator (PSR) is introducing a new UK regulation that mandates banks to compensate customers defrauded up to £85,000. 

Scam Signal, developed in collaboration with Vodafone Carrier Services and global analytics leader FICO, is the first real-time application of telephony data used alongside customer and payment data to address APP fraud. This multifunctional tool allows businesses to protect their customers by swiftly identifying and blocking fraudulent bank transfers as they occur.   

With the new regulation due to come into force 7th October 2024, JT’s solution offers banks a proactive approach to safeguarding their customers and minimising financial losses.   

JT, known for its leading position in Mobile Intelligence, has integrated Scam Signal into its suite of mobile intelligence solutions. Having successfully piloted the solution with a leading UK high street bank, Scam Signal is now live with four major banks and has already improved fraud detection by 30%, asserting its efficacy in safeguarding financial institutions and their customers. 

Scam Signal has been named as Silver Award winner for ‘Best Scam and Authorised Push Payment (APP) Fraud Prevention Solution 2024 by Datos Insights. This accolade highlights the exceptional innovation and effectiveness Scam Signal brings to the financial services industry, setting a new standard for fraud prevention globally.  

Clare Messenger, Global Head of Mobile Intelligence at JT Group, stated, “Our technology represents a breakthrough in fraud prevention, directly addressing the needs of financial institutions by tackling fraud at its source. It’s an essential component of JT's Mobile Intelligence solutions, using telephony signals to spot the subtle signs of fraud that enable banks and other organisations to take proactive measures to prevent financial loss.” 

Given the surge in APP fraud globally, and with the UK witnessing losses exceeding £340.65m in 2023 alone, Scam Signal’s partnership with UK banks couldn’t come at a better time. This growing threat and increased pressure from new regulation mandating reimbursements highlights the need for banks to adopt more preventative solutions to minimise their exposure to risk. 

Clare Messenger

Clare Messenger
Head of Mobile Intelligence
Book a meeting with Clare >



Ensuring Cyber Safety for Jersey’s Network

Ensuring the security of Jersey’s extensive network, which connects every household, business, and organization — from major global banks to small enterprises, schools, and charities — is a colossal challenge. “The digital realm is a constant battleground where closing one door might open another vulnerability,” explains Peter Lescop, Chief Information Security Officer at JT.

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Article from JT about Cyber Security