DXA Winners JT

Jersey’s digital talent wins 2 major awards

Jersey’s digital talent was recognised among the winners of the prestigious UK Digital Experience Awards with JT’s Customer Experience and Marketing Team winning two major awards against tough competition from UK and Global household names such as BT, EE, ASDA and The Very Group. The team gained the Silver Award in the ‘Best Digital Marketing Campaign’ category and a Bronze Award for Customer Experience programmes in the ‘Use of Data Analytics & Insight’ category.

JT’s 2019 Christmas digital marketing campaign was praised by judges for the use of Snapchat and Augmented Reality technology to create a festive virtual town blending the online world with the traditional retail environment securing Silver Award to BT’s gold. Working closely with two local digital businesses, Comnexa and Continuum, the methods JT introduced to measure, track and analyse customer feedback to drive change and improvement earned a Bronze Award for ‘Use of Data Analytics & Insight. These awards have secured recognition of the talent Jersey has to offer, alongside some of the biggest companies in the UK digital market.

Graeme Millar, JT’s Chief Executive Officer, said: “Having worked in many global organisations, I understand the challenges of being judged alongside large-scale international brands like BT. The fact that Jersey and JT made it to the shortlist shows just how far our teams’ achievements are being recognised. We were certainly walking amongst giants and I’m proud of the individuals whose innovation, creativity and vision will help shape our digital leaders of tomorrow. It is another example of how, with the support of organisations like Digital Jersey, our world beating local talent is being developed.”

Tamara O’Brien, Group Head of Marketing, Brand and Customer Experience, said: “I’m very proud my team were initially shortlisted given the competition, however, to go on and win these awards in both categories was a genuine surprise. The judging of all the entries was intense and it’s thanks to the dedication of my small local team that we were ranked so highly amongst all the companies there. We are always looking at ways to improve our service and evolve our offers to better meet our customer needs. This recognition demonstrates the success we can achieve, together, by adopting a customer first focused approach.”

The 6th UK Digital Experience Awards recognised the greatest accomplishments from the UK’s digital sector, evaluating entries from businesses of all sizes and across multiple sectors. Previous winners of the Awards have included Three, EE and Sky. This is the second consecutive year JT has been recognised as part of these Awards, receiving a Silver Award in 2019 for ‘Best App’.



DXA Awards Shortlist - Tamara OBrien

JT marketing and digital expertise in the running for two major awards

JT’s Christmas digital marketing campaign and the way data and insight is used to measure how customers rate their experiences have put JT on the shortlist for two national awards alongside some of the biggest names in the technology world.

The UK Digital Experience Awards has shortlisted JT in two categories – Best ‘Digital Marketing Campaign Initiative’ and Best ‘Use of Analytics and Insight’, alongside global household brands BT and EE.

JT’s ‘Step Into Christmas Together’ campaign which used Snapchat and Augmented Reality technology to create a festive virtual town has earned JT a place as one of five finalists. The campaign brought the highstreets’s magical appeal of Christmas to customers digitally, resulting in an 86% increase in online sales for the period. JT was also recognised for the changes it has put in place to collect customer experience data, allowing it to drive further improvements and channel more benefits back to its customers. As part of JT’s data analysis, it introduced ‘JT Voice’, an online feedback forum which has seen nearly 1,800 members register in the 12 months since it was launched.

Tamara O’Brien, Group Head of Marketing, Brand and Customer Experience, said: “I am thrilled that our team stands shoulder to shoulder with those in huge international companies like BT and EE. To be shortlisted for these prestigious awards is evidence of the hard work they put in every day, ensuring that the information we gather is used to deliver the very best possible service to our customers.”

This is the 6th year of the UK Digital Experience Awards and the first year in which it will be held entirely online. Judging of the finalists is due to take place on Thursday 16 July.



Intelligent Sustainability for homes and businesses thanks to JT’s acquisition of technology automation company Zero1

JT has recently expanded its intelligent engineering and home automation service offering by acquiring Jersey-based company, Zero1.  Founded in 2010, Zero1 made its name as a leading designer and supplier of environment and entertainment automation systems for homes and business in the Channel Islands.

Partnering with industry-leading manufacturers and using Jersey’s world-class full-fibre network, Zero1 designs and installs intelligent lighting and shading, security, heating and entertainment systems which fit seamlessly into homes and businesses. As more homes become workplaces and home schools, they need to be capable of running the smart applications and connected devices needed to keep our lives and economy going. Zero1’s tailor-made solutions combined with JT’s world-class fibre network and resources, will support making those places more efficient, comfortable, economic and sustainable.

Daragh McDermott, Managing Director of JT Channel Islands, said: “JT’s purpose is to connect our customers and enable their sustainable future. We have a proven track record in bringing products and services to market before our competitors, and Zero1 provides us with an opportunity to move into the exciting and growing world of ‘Smart’, automated and sustainable living.  Having one of the fastest broadband networks in the world, JT and Zero1 can now bring our solutions past the router into homes and businesses, improving sustainability, efficiency, comfort and productivity.   Services like this rely on the superior connectivity our fibre network provides and this is just another way of maximizing the potential of our islands network.

“Amongst many benefits of this joining together, will be combining the knowledge and design expertise of Zero1 with the engineering resources and capabilities of JT.  For example we can now use green technology to create sustainable buildings that keep track of our energy and water consumption and then decrease it through automation and connectivity.  This will reduce environmental impact, contributing to the island’s target to be ‘carbon neutral’ by 2030.”

For more information on Zero 1 visit www.zero1.je



Macmillan Jersey volunteer

JT provides Macmillan Jersey with lifeline digital equipment to continue supporting vulnerable islanders

Research from Macmillan Cancer Support in the UK shows an estimate of around 2,000 people a week are going undiagnosed and nearly half of cancer patients have had their treatment changed, cancelled or delayed due to the coronavirus pandemic. Macmillan Jersey wants to remind islanders that health services are still open for other concerns and conditions too. With JT’s help, the local charity has made various operational changes and by using the powers of technology has continued helping islanders and their families at home and away throughout.

To be able to support Jersey patients and their families from a safe distance, JT has helped Macmillan Jersey by providing the charity with Cloud PBX technology, a phone system accessed through the internet, which enables the Macmillan Team to work remotely and continue emotional support and wellbeing services for patients and their families.

To make sure families stay connected to their loved ones while they undergo treatment and care away from home, JT will be loaning a number of basic mobile phone which will have incoming and outgoing calls and texts included free of charge. JT will also be loaning some portable mobile Wi-Fi devices which connect to the patient’s loan mobile phone to enable the use of free Wi-Fi.

Lauren Perchard-Rees, Chief Executive of Macmillan Cancer Support Jersey, said: “We are so thankful to JT for providing this lifeline equipment for our teams and patients to remain connected. It will make a tangible difference to their lives and improve the overall wellbeing of patients separated from loved ones due to self-isolating or ongoing treatment. Cancer affects the lives of so many of us, in so many challenging ways and we’re grateful at Macmillan Jersey that we can continue to operate. Charities have been hit hard due to Covid-19 and we need the support of our local community to enable us to continue helping islanders and their families living with and beyond cancer.”

Tamara O Brien, Group Head of Customer Experience for JT, said: “Part of our purpose at JT is keeping our customers connected and doing the very best we can for our people and our communities. We are all proud to support Macmillan Jersey, helping them to maintain their services in supporting islanders living with cancer and keeping patients in touch with their families. We know now more than ever how vital digital technology is, which, for many has been the only way of communicating with family and friends during lockdown. During such challenging times, it’s important we help those most vulnerable and raise awareness of the excellent work Macmillan Jersey does in caring for our loved ones within our community.”



JT Appoints New Chief Financial Officer

With more than 25 years’ experience working in senior finance roles, Hélène Narcy has been appointed as JT’s Chief Financial Officer, taking a position on the Group Board and the Executive Committee.

Hélène, who started her career in telecommunications, before working for some of the world’s leading financial institutions, takes over from John Kent who is retiring, after serving in the role since 2012.

She joined JT in July 2019 after ten years working for UBS in Jersey and the US, returning to the island after two years in New York. Hélène has also lived and/or worked in France, China and the UAE, in senior management roles and leading financial transformation projects.

Hélène graduated from the prestigious Grande Ecole ESCP, and holds the French accounting Diploma.

She commented: “Leading the finances of a company with JT’s strong global reputation is a challenge I am really looking forward to, and I have been really impressed with the quality and dedication of the whole team at JT.

“Telecommunications is a fast-moving, dynamic sector and providing innovative products and services is so important to all islanders. It is great to be working in this industry again, and to be able to add value to JT’s operations in the Channel Islands, and across the world.”

Graeme Millar, JT’s Chief Executive Officer, said: “I am delighted to welcome Hélène to JT. Her knowledge, skills and experience will really help us to take the business forward, applying the most exacting international financial standards.

“I would also like to thank John Kent, whose vast experience and strategic thinking has played a significant part in the success of the JT story for nearly a decade.

“JT’s purpose is to enable our customers’ connected lives, and Hélène will help us to achieve that throughout challenging times for individuals and businesses, and to play our part in facilitating the Channel Islands’ recovery.”

For more information please click here.



JT Progress Report 2020

JT publishes 2019/20 Progress Report

St. Helier, Jersey: the JT Group has released its annual update report detailing progress over the last 12 months, as it continues to support its local communities through the Covid-19 pandemic. Over the last eight weeks JT has doubled the minimum broadband speeds (from 500 Mb/s to 1Gb/s) for all fibre customers at no cost, to help them work, and stay connected at home, as well as extending that network to more of those islanders who previously only relied on a landline.

Overall, the Report details a stable financial performance over the last 12 months, with revenue, profits and dividends to JT’s owner, the Government of Jersey, remaining broadly on a par with previous years.

The 2019/20 Progress Report mainly focusses on the last full calendar year before the pandemic changed the way many people across the world are living their lives, and JT has a formal requirement to publish it at this time every year. The Group’s CEO & Chairman, Graeme Millar & Phil Male, have also written a special introduction to the document which sets out how JT has responded to this time of national emergency.

JT Chairman, Phil Male, commented: “We know that our customers and stakeholders have more on their minds at the moment than JT’s performance, however we hope they will find this review of the last twelve months interesting and informative.

“Clearly it mainly focusses on the year before the Covid-19 pandemic, which was another strong one for the Group, as we continued to invest heavily in Channel Island networks. This investment has stood islanders in good stead now so many of us are working from home, and using technology to interact with family, friends and colleagues.

“2019 was also a year when we upped our investment in emerging technologies such as the Internet of Things, Cyber security and 5G. I would like to take this opportunity to thank all the team at JT for their continued hard work and commitment, not least in recent weeks when despite the worrying global health situation, they have worked tirelessly to ensure islanders can stay connected.”

CEO Graeme Millar added: “I’m proud of the way JT has played its part in recent weeks to help its communities deal with the disruption posed by Covid-19. It has been a tough, worrying and uncertain time for many of our customers which is likely to continue for a while yet.

“Our teams and networks have responded very well indeed to the challenge. We have also done what we can to financially support our customers who may be finding it tough, such as by suspending all charges for late payments, or going over broadband usage limits, offering better terms to suppliers and providing local landline calls for free. Throughout this period JT will be calmly focussed on its core role: to make sure the islands, our people, and our businesses, stay connected.”

You can read JT’s Progress Report 2019/20 and Financial Statements by clicking here.



EVie environmentally sustainable e-bikes

JT Supporting the Green Transport Revolution

A fleet of environmentally sustainable e-bikes and e-vehicles are being kept on the road thanks to the award-winning mobile network and technology developed by JT.

JT’s IoT (Internet of Things) division worked with the team at EVie while it was testing its e-bikes in Europe, and now provides the smart data connectivity that’s needed in all of its e-bikes and electric vehicles used on Jersey’s roads.

That technology is used by EVie to track the location and status of the entire fleet enabling it to keep its emission-free cars, vans and bikes moving 24 hours a day, 365 days a year. It allows customers to simply use the apps to locate their nearest e-bike or to hire an electric car or van, wherever they are in the island.

Tom Noel, JT’s Director of Corporate Affairs and Sustainability, said: “Supporting the environment and helping drive sustainability for our community are at the heart of what we do at JT. With our growing global network and our skills within IoT technology, we’ve been able to help find a viable and innovative way to change how we, as a community, think about transportation. Working with an organisation like EVie that shares our values, fits perfectly with JT’s purpose of connecting our customers to their sustainable future.”

Customers simply download EVie’s Freebike app or the EVie Car app, register and follow the process to start using one of the green machines, and in response to the COVID-19 crisis, EVie is providing 50 of its e-bikes free of charge to healthcare workers as part of its #EVieWarrior campaign. The fully electric, long range bikes can shorten the commute time for key healthcare workers.

Gavin Breeze, Director at EVie, said: “Among our aims at EVie is to convert Jersey into an all-electric island, reduce congestion on our roads and in car parks and promote healthier lifestyles. Being able to link into JT’s world-class mobile network has been key to the success of this project. Having the input from JT’s experts available on our doorstep meant we were able to launch both our electric vehicle and e-bike services with ease.”



About JT

JT Core Network essential maintenance in Jersey

Please note, a software upgrade to the fixed landline and broadband network will take place in phases over the next few weeks.

The work will take place between midnight and 06.00am on Wednesdays and Thursdays from 13th February to 12th March, covering different locations on each occasion, details can be found here.

During this maintenance users will be unable to make or receive landline calls for a maximum of 15 minutes.

Note: the mobile network will continue to work, however some users may experience reduced coverage.

Any customer without a mobile phone, who is concerned about this short outage can contact JT on 882882 or visit our retail store to request a loan mobile phone for use over this time.

These planned works are part of JT’s on-going commitment to provide a high quality, reliable and secure service to our customers.

JT will post the locations of each planned works and any updates or changes on our Service Announcements webpage.



JT selected as Prime Partner to support Guernsey’s digital future

JT has been selected by Agilisys to help deliver an ambitious 10-year programme to transform Guernsey’s digital services and signed a formal partnership agreement on this at the end of November.

In 2019, after a rigorous 3-year tender process, Agilisys entered into contract with the States of Guernsey to modernise their IT systems and transform and digitise public services. This will mean better access to Services for Islanders and greater operational efficiency for the States of Guernsey as part of the ongoing programme of Public Service Reform launched by Chief Executive, Paul Whitfield, in 2015.

Now, JT has been chosen as the Prime Partner for Agilisys to support that programme, building on the investment which has already been made to ensure key public buildings in Guernsey such as the Airport, schools, Raymond Falla House and Police HQ all have access to 1Gb fibre speeds.

Richard Hanrahan, CEO Agilisys Guernsey added: “We chose JT as our Prime Partner because of their commitment to delivering the very best technology solutions, which really makes a difference for their customers. That dedication to excellence in delivery, combined with their local knowledge and more than a decade of operating in Guernsey as the island’s only locally owned telecoms operator, is exactly what this transformative project needs.  They have also worked with the States of Guernsey on key projects for over 8 years.”

Colin Vaudin, Strategic Lead for Future Digital Technology and Communications said: “Smart Guernsey is the key enabler for Public Service Reform. In addition, it stands to transform Guernsey’s technology sector, creating opportunities for the Island’s businesses, entrepreneurs and students. We are very much looking forward to working in partnership with Agilisys and partners such as JT to achieve our ambitious goals.”

 Paul Taylor, Managing Director JT Guernsey commented: “We are delighted to have been chosen by Agilisys to partner with them on this ambitious and transformative project, which will play such a key part in the successful future of our island, and maintain our reputation as a secure and innovative place to do business.  This is a really important opportunity for Guernsey, and all the JT team are fully committed to playing our part in delivering for the Island.”



JT Internship

Unexpected bursary boost for JT digital intern

After an impressive six-week internship, Elizabeth College student, Kieran Aslett, has been awarded a bursary by his JT mentors. This helping hand towards his study costs is in recognition of his genuine interest in digital technology and the bright future that lies ahead of him.

Kieran joined JT having applied successfully for the Digital Greenhouse Discover Digital Summer Internship which JT has supported for the past three years. He spent six weeks working with a number of the company’s departments.

Andy Holmes, JT’s Talent Program Manager said: “As a business we believe it is really important for us to play a part in nurturing young talent. Committed and interested young people like Kieran represent the future of digital technology and we are privileged to have had the opportunity to share our knowledge with him and are really pleased that we can contribute to resources which will help him take those first steps in his career.”

JT offers several bursaries each year to young people in the Channel Islands in areas of study including science, technology, engineering, maths and some business disciplines and over the last five years has financially supported 32 young people across Guernsey and Jersey.  During the summer months of 2019, 15 bursary students have benefitted from fully paid work within various departments across the company and, to date, four students have returned to work with JT on a permanent basis. 40% of our local students supported by our JT’s bursaries over the past 5 years have returned to the islands to live and work in the technology sector.

Kieran said that the internship gave him a good insight into the collaborative working between departments. “It was surprising to me how much interaction there was between departments like sales and engineering. The reality is that they share information all the time to come to a solution together, looking at design and analysing the information before tackling an issue.”

Kieran, who has plans to study cyber security in higher education, said that he had an interest in networking and so particularly enjoyed working with CISCO engineering while at JT but had found the mentoring in all the teams especially beneficial.

“It was never just about me sitting and watching what was going on, that’s not the JT way. The mentoring was fantastic, and I was given the chance to do real work, take part and ask questions. It was an exciting opportunity and worked very naturally. The bursary announcement came as a complete surprise on my second to last day – I hadn’t expected that at all but it’s great news, it’s so nice to know that the team at JT value my contribution” said Kieran.

Paul Taylor, Managing Director, JT Guernsey said: “Kieran worked really well with each team he joined during his internship, it was a pleasure to introduce him to our industry. We hope that the JT Bursary will ensure that he is able to make the most out of what a university degree has to offer him and, one day, bring those skills back to Guernsey and JT.”

The Discover Digital Summer Internship is open to all post-16 students, in full-time education, who have a passion for digital and a desire to work on digital projects with some of the Guernsey’s leading companies.

Ends

NOTES TO EDITORS

The JT Bursary scheme provides local students a £2000 financial grant towards the cost of university fees and expenses as well as offering a challenging six weeks of fully paid work experience during holiday periods.

University subjects considered for a JT bursary are generally science, technology, engineering and maths.

Applications can be made online from January each year through the JT website or contact hrinbox@jtglobal.com for further information.