JT Internship

Unexpected bursary boost for JT digital intern

After an impressive six-week internship, Elizabeth College student, Kieran Aslett, has been awarded a bursary by his JT mentors. This helping hand towards his study costs is in recognition of his genuine interest in digital technology and the bright future that lies ahead of him.

Kieran joined JT having applied successfully for the Digital Greenhouse Discover Digital Summer Internship which JT has supported for the past three years. He spent six weeks working with a number of the company’s departments.

Andy Holmes, JT’s Talent Program Manager said: “As a business we believe it is really important for us to play a part in nurturing young talent. Committed and interested young people like Kieran represent the future of digital technology and we are privileged to have had the opportunity to share our knowledge with him and are really pleased that we can contribute to resources which will help him take those first steps in his career.”

JT offers several bursaries each year to young people in the Channel Islands in areas of study including science, technology, engineering, maths and some business disciplines and over the last five years has financially supported 32 young people across Guernsey and Jersey.  During the summer months of 2019, 15 bursary students have benefitted from fully paid work within various departments across the company and, to date, four students have returned to work with JT on a permanent basis. 40% of our local students supported by our JT’s bursaries over the past 5 years have returned to the islands to live and work in the technology sector.

Kieran said that the internship gave him a good insight into the collaborative working between departments. “It was surprising to me how much interaction there was between departments like sales and engineering. The reality is that they share information all the time to come to a solution together, looking at design and analysing the information before tackling an issue.”

Kieran, who has plans to study cyber security in higher education, said that he had an interest in networking and so particularly enjoyed working with CISCO engineering while at JT but had found the mentoring in all the teams especially beneficial.

“It was never just about me sitting and watching what was going on, that’s not the JT way. The mentoring was fantastic, and I was given the chance to do real work, take part and ask questions. It was an exciting opportunity and worked very naturally. The bursary announcement came as a complete surprise on my second to last day – I hadn’t expected that at all but it’s great news, it’s so nice to know that the team at JT value my contribution” said Kieran.

Paul Taylor, Managing Director, JT Guernsey said: “Kieran worked really well with each team he joined during his internship, it was a pleasure to introduce him to our industry. We hope that the JT Bursary will ensure that he is able to make the most out of what a university degree has to offer him and, one day, bring those skills back to Guernsey and JT.”

The Discover Digital Summer Internship is open to all post-16 students, in full-time education, who have a passion for digital and a desire to work on digital projects with some of the Guernsey’s leading companies.

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NOTES TO EDITORS

The JT Bursary scheme provides local students a £2000 financial grant towards the cost of university fees and expenses as well as offering a challenging six weeks of fully paid work experience during holiday periods.

University subjects considered for a JT bursary are generally science, technology, engineering and maths.

Applications can be made online from January each year through the JT website or contact hrinbox@jtglobal.com for further information.



Double shortlisting in telecoms ‘Oscars’ for Jersey’s full-fibre network

Jersey’s full-fibre network has earned the Island a place on the shortlist of the 21st annual World Communication Awards.

The successful completion of JT’s Gigabit Jersey project has been shortlisted in both the ‘Best Network Transformation Initiative’ and the ‘Broadband Pioneer’ categories of the distinguished awards, which will be presented at a ceremony in London at the end of October. The shortlisting sees JT joins some of the biggest names in the telecoms industry across the world – including BT, TalkTalk and O2. This in itself is a significant tribute to the talented and diverse team at JT that have worked to deliver this project from the beginning.

The shortlisting recognises the commitment made by JT’s teams to the island to deliver a reliable, high speed full-fibre network which would benefit the entire community. It has already paved the way for new business start-ups, contributed to the growth of Jersey’s digital sector and supported expansion of the finance industry, as well as opened the door to new ways of learning in our schools and enabled householders to embrace smart technology in their homes.

Graeme Millar, JT’s CEO, said: “A year on from the completion of this landmark project we can begin to assess the longer-term benefit that full-fibre is having for Jersey. Many of the advantages of a full-fibre network are now a reality. The network has had a truly transformative effect on Jersey’s position as a world leader in connectivity and innovation.

“The success of Jersey’s full-fibre network is down to the hard work and dedication of all those who worked on the project over the years. Together, we have created a legacy for Jersey and contributed to the current and future success of our Island economy and generations to come, which we’re all very proud of.”

Amy Bryant, Deputy CEO, Jersey Finance said: “Jersey’s ability to harness technological innovations lies not just in its community of skilled professionals but also in its world class infrastructure and digital capability. Advances in the internet of things (IoT), blockchain, fintech, cryptocurrencies and artificial intelligence depend on a fast and reliable connection and JT’s full-fibre network has provided that backbone to take them forward.”

Over 550 telecom companies, representing over 35 countries, are taking part in World Communications Awards 2019 and the winners of the 25 award categories will be announced at a ceremony in the De Vere Grand Connaught Rooms, London, on 30 October 2019.



National Coding Week Jersey

Coding across the generations

Take a robotic ball, an adult, a child and a smartphone and you have the perfect recipe for an exciting coding workshop with a difference during the 2019 National Coding Week, sponsored by JT.

This year, JT is providing two FREE coding workshops for budding techno families, called ‘JT Generations Code Together’.  These workshops are designed to bring adults and children together for a few hours to share their different skills and, in the process, learn how to programme an app-enabled robotic ball called a Sphero BOLT.

Two exciting and interactive sessions have been specially planned with step-by-step guides for pairs of one child (aged 8 – 13 years) and one adult (no age limit) each to take part in. During the free two-hour session, which will be led by Jersey Coders expert Mentor Colin King, the pairs will complete a series of challenges which may include navigation, IR (infrared) communication and direct interaction between the Spheros.

Tamara O Brien, JT‘s Head of Customer Experience said: “National Coding Week always presents a great opportunity to inspire and inform through raising awareness of coding. This year we wanted to take this ideal opportunity to get generations of families to partner and share skills with each other, in a fun digital learning environment. Many adults have not grown up with technology the way their children and grand-children have, so part of our intention is to unravel some of the mysteries of coding in a friendly and jargon-free environment. At JT we’re keen to help more people to use and understand digital technology, as we have one of the best digital infrastructures in the world – which in turn benefits the whole community and encourages the digital leaders of our future.”

National Coding Week founder, Richard Rolfe, said: “It has always been our aim to encourage schools and businesses to deliver events which showcase innovation and give people an insight into how digital technology is influencing their lives and how they can use it. The JT Generations Code Together sessions are a fun way to demonstrate the latest digital capability using a fantastic learning tool which will appeal to all age groups. We would also like to take the opportunity to thank JT for their constant efforts in bringing our digital community together, this is the 5th year JT have sponsored the annual event, supporting us since we began in 2014”.

With Digital Jersey’s new Academy opening during September digital skills are firmly on the agenda so we expect these sessions to fill fast.  Tony Moretta, CEO, Digital Jersey said “building coding skills is a vital asset for our island’s future generation and building understanding amongst the current generations of adults is equally important.  It’s great to see JT arranging events like this alongside National Coding week.”

The sessions take place from 6 pm to 8 pm on Tuesday 17 September at Digital Jersey Hub and Thursday 19 September at the Digital Exchange in St Brelade. Places on the JT Generations Code Together sessions can be applied for online at www.jtglobal.com/NCW and are limited so we encourage islanders to register their interest fast.

More information about getting involved can be found on the National Coding Week website.



Customer Experience

Customer Experience ambassador in the spotlight for international award

The gatekeeper of a programme to put JT’s customers at the heart of every conversation has been shortlisted for her leadership at the International Customer Service Awards.

Tamara O Brien, JT’s Group Head of Customer Experience, has been named as one of the six finalists in the Customer Experience Leader category of the awards, which will be announced at a ceremony in Amsterdam on 21 November 2019.

Tamara led a campaign across all of JT’s offices to reshape the customer experience for JT customers and support that experience with pioneering digital technology like the exclusive JT App. This instigated a company-wide training initiative, based around JT’s own customer feedback and insight – so that every one of JT’s people understood the value of real customer loyalty and satisfaction and became ambassadors for a brand they believed in.

“Over the last few years, JT has been on a journey to transform itself from a local telecoms provider to a world class communications brand.  Our purpose is to connect our islands and our customers to their future, and it is crucial for us to bring our people and our customers with us.

On a personal level, I am honoured to have been named as a finalist however it’s the hard work and commitment of all our teams, across the company, that has got us here. We empowered our people to believe in themselves and show them the vital role each one plays in supporting our customers. Our goal was to shift our culture in every area of the business so that the first question on everyone’s mind, no matter what their job, was and remains, ‘how will our customers feel about this’. On a simple level my role is to represent the voice of our customers across everything we do; be it a new live chat app to make life easier for customers to get help, a new roaming service designed to give customers more freedom when travelling, or creation of our customer panel ‘JT Voice’ giving our own customers input to how we provide our services and products.”

Tamara was instrumental in the development and delivery to JT’s 600+ employees of the company’s first customer experience strategy. She built and inspired a dedicated, specially-trained Central Customer Experience team which understands both customer behaviour and the importance community engagement plays in JT’s culture. Customer experience training is now an essential part of every employee’s induction, probation and remuneration and is supported at all levels of the business.

Now in its second year, the International Customer Experience Awards recognise inspiring organisations which are delivering an outstanding customer experience across the world.



Autism Golf Day

Golfers putt in the effort for Autism Jersey

Island golfers will be teeing off at La Moye Golf Club on Friday 23 August for this year’s Autism Jersey Annual Golf Day.

The JT-sponsored event is an increasingly popular fixture for enthusiastic Jersey golfers, and this year the event was booked out with 25 competing teams of 4 players, faster than any other year.

In 2018 the event raised a record-breaking £28,000 for Autism Jersey to be used for the building and running of a new residential, community-based Autism centre in the Island. The organisers are hoping that 2019 will be even more successful with competitors ending the day with a raffle and auction featuring many unique items donated by local businesses.

The funds raised at this year’s events will also go towards the purpose-built centre which will provide tailored assistance and improved services for people with autism and their families. JT’s on-going support of this annual event also means the new centre will have the latest technology, ensuring visitors can keep connected via state-of-the-art equipment, made possible by JT’s award winning full-fibre network.

Nick Winsor, Chairman of Autism Jersey, said: “The golf day has become the biggest annual event in our calendar and is our largest single fundraiser. The longstanding partnership with JT as corporate sponsor has played a big part in the continued success and growing popularity of the event. The funds raised by the competition and auction make a huge contribution to our work at Autism Jersey and raises awareness within local community and beyond.”

Daragh McDermott, Corporate Affairs Director at JT and a board member of Autism Jersey, said: “We are very proud of our partnership with Autism Jersey, supporting the fundraising efforts of this vital charity and being part of their efforts to raise awareness is very important to us. The charity provides invaluable support to many families in our community helping people with Autism live a full and inclusive life and promoting a greater understanding of the condition.”



About JT

5G – Jersey and Guernsey test sites

The following statement has been released on behalf of JT:

“JT announced today that it has launched a 5G test site in Jersey and a 5G test site in Guernsey, following receipt of a licence to do so from CICRA in March 2019 and in line with a commitment announced in November 2018. The test will provide important technical and planning information to support JT’s forthcoming applications for a licence to extend its leading 2G/3G/4G networks towards 5G, once the process for doing so is announced by CICRA.”

More information about the 5G network for JT customers >



JT Pool Party AUG19

Loading on the summer fun at the Lido!

There’s no better way to spend a summer afternoon than with a free pool party and no better location than the iconic Lido at Havre des Pas for a fantastic fun-filled family day out.

JT is helping islanders making the most of the sunshine this August and will host a family pool party, stacked with music, ice cream and – what every pool party needs – giant inflatables on Saturday 10 August between 11am and 3pm.

No party would be complete without music and local DJ Stefan Rousseau will get everyone in the mood with a mix of soul, funk and everyone’s favourite summer throwbacks, making sure the party is one of this year’s biggest summer memories.

“I am really looking forward to playing a tropical and summery soundtrack while everyone has fun in this amazing location,” says DJ Stefunk.

The venue holds 300 people who will also have exclusive access to the balcony at Havre de Pas, giving the whole event a VIP vibe.

The JT team will be there with the ever-popular JT Tiki Hut throughout the afternoon giving away plenty of bio-degradable and reusable freebies for party-goers, including sunglasses, buckets, spades and beach balls and welcoming the first 150 partygoers with a free ice cream.

Just to add to the feel-good factor, the event will support the JSPCA, JT’s chosen charity for 2019 and we will also be running an Instagram competition on the day to win the latest beach tech.  To enter, partygoers need to upload their pool party pictures using the hashtag #JTPoolParty and the best photos will be selected to win a Boompod waterproof speaker.

Tamara O’Brien, JT ‘s Head of Customer Experience, said: “As pool party venues go, it doesn’t get better than the iconic Lido at Havre des Pas. There’s room to chill out, play and party and make the most of Jersey beach life in a safe environment. A community summer party is a great opportunity to bring people together for a bit of fun and sunshine and we look forward to welcoming 300 people to join us, so come down early to find your picnic spot and grab an ice cream!”



Security Officer Marcel Le Claire, Security Product Manager, David Salisbury, and Security Consultant, John Bridge

Cyber support boost for Jersey charities

Three of JT’s senior security team have become the latest recruits to the Jersey Charitable Skills Pool (JCSP) and are calling on their industry colleagues in cyber security to join the growing number of expert volunteers offering their knowledge and advice to local charities.

The JCSP was set up earlier this year in response to the increasing need for charities, like businesses, to protect their systems and information against cyber attacks and potential data breaches.

JT’s Group Security Officer, Marcel Le Claire, Security Product Manager, David Salisbury, and Security Consultant, John Bridge, will be donating 30 hours of professional advice to local charities on a range of issues including, cyber security policy, procedures, risk assessment and testing.

Marcel said: “Charities are just as vulnerable as larger companies but very often don’t have the resources, time or finances to make the right investment to safeguard their systems and the data they hold. It can be difficult to know where to turn and hopefully by pooling our skills in this way from people across the industry, it will mean that our local charities are able to get some free expert advice that they so desperately need. We’re truly delighted to be in a position to be able to offer something back to our island.”

JCSP chairman Dave Cartwright said that he was delighted with the addition of qualified and experienced volunteers from JT: “Jersey has more than its fair share of world-class expertise in cybersecurity and communications, and we’re really encouraged by the calibre of the people who have made a time commitment to the JCSP and our community.

“Incidentally, the time commitment doesn’t have to be onerous. Any time that someone with the right skill set and knowledge can provide will make a real difference to a charity or NFP that would otherwise be struggling to find the right advice on a limited budget. The more experts and companies that commit just a few hours per year, the more resources the charities and other not-for-profits that support our community will have to draw on.”

The JCSP was founded by the Channel Islands Information Security Forum with the primary purpose of providing cybersecurity consultancy to charities, but it is hoped that the group will broaden its remit to other business areas and across the Channel Islands as a whole if the cybersecurity pilot is a success. Charities and not-for-profits can apply for time from the pool at http://www.jerseycsp.org.uk/.



JT Official Tech Partner of the Super League Triathlon

JT puts the tech power behind RBC Super League Triathlon, Jersey for a third year

JT will power the 2019 RBC Super League Triathlon (SLT) in Jersey, returning as the Official Technology Partner for a third year.

Jersey will once again host the opening weekend of the Championship Series on the 28 – 29 September. Building on the huge success of previous years, JT will provide technical support, mobile communications and full-fibre internet access to the international broadcast team and race organisers.

The Island is due to welcome hundreds of competitors and spectators eager for a weekend of intense competition. The action will be live-streamed around the globe, showcasing both the sporting achievements and Jersey as an island, to a worldwide audience, expected to surpass last year’s figure of 375 million viewers across a 48-hour period thanks to the speed and capacity of Jersey’s full-fibre network.

Returning to Jersey for a third consecutive year, organisers are on track with their five-year plan to make the event a permanent fixture on the Island’s events calendar. Whether you race, spectate or just soak in the atmosphere, organisers are encouraging Islanders to get behind the action and be a part of a legacy in the making.

Daragh McDermott, Director of Corporate Affairs at JT, said: “We are delighted to support such a fantastic event, one that showcases Jersey and the community at its absolute best and are excited to see the Island come to life with Super League Triathlon once again. At the 2018 event, Jersey celebrated the completion of our 100 per cent full-fibre network as a world first and the return of the SLT reminds us all that, in more ways than one Jersey is also in a league of its own.”

Michael D’Hulst, Co-founder and CEO of SLT said: “From the huge success of the past two years, we are thrilled to return to Jersey in 2019 and we’d like to thank JT for their continued support at this multi-national event. With the help of JT’s real can-do attitude and impressive world leading connectivity we look forward to bringing this fantastic island to the attention of millions of people around the world once again.”

During the event, more than 50 world-leading triathletes will compete for the prestigious Super League Triathlon crown, and local individuals are invited to take part in the Age Group and Corporate Team Enduro races as well as the RBC Race for the Kids.

To find out more about Super League Triathlon, visit superleaguetriathlon.com



Appy achievement for JT

JT’s My Account app is in the running for one of this year’s top digital awards, having shortlisted in the Best App category in the UK Digital Experience Awards 2019 (UKDXA).

Judged by a panel of independent international business professionals, against a strict criteria endorsed by Cranfield School of Management, the awards recognise how leading-edge technology and solutions can improve customer’s experience.

The ‘JT My Account’ free app was built locally in-house, by JT’s team of software developers following customer insight gained from focus groups and from JT’s customer insight panel. From this JT identified an opportunity and demand for a unique app which would provide JT customers with a way of managing their services and viewing their bills on mobile devices giving them the freedom and flexibility to monitor, track and control their usage on the go, when and where they needed to.

The aim is to take complex billing information, including a large range of pricing packages in a simple and easy-to-use way – designed and built in a highly scalable and responsive way to ensure customers can use it securely.

The app, which is the only one of its kind in the Channel Islands, allows JT customers to personalise their accounts, set up a roaming ‘bolt on,’ and even create data usage alerts to give them access to real-time information.  The ability to tailor services, add value options and stay in control means JT’s customers are aware of usage and if needed can change services to suit their situation wherever they are. The free app has been downloaded over 40,000 times with over 55% of JT customers now using it daily. Since its launch in 2015 the design and functionality has grown significantly, thanks to customer feedback and new technology it now includes a ‘live chat’ facility which lets customers interact directly with the JT team to resolve queries faster than ever before and even log faults.

Dominic Vye, Head of Commercial Development, Customer Management and Digital Services at JT commented: “The team and I are so pleased to have our app shortlisted for this prestigious award, putting us side by side with many leading tech companies across the UK. Since the deployment of high-speed networks, mobile and internet usage has massively increased, and customers want a quick, easy and reliable way to manage their services. This shortlist is testament to great teamwork between our customers and our development team and encourages us to continue to invest in similar services as part of JT’s ‘digital first’ policy of tech innovation. With a single aim of helping our customers access JT’s products in the easiest way, when where and how they want to.”

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Notes to editors

For more information please contact Anna Thorne at Direct Input on 01534 735253 or at anna@directinput.je