Fish and Chips with Guernsey Volunteer Service
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JT’s Community Giving Scheme provides a traditional British seaside treat for GVS social clubs

Thanks to JT’s Community Giving scheme 153 islanders enjoyed a fish ‘n chip lunch this summer.

The Guernsey Volunteer Service (GVS) coordinated this tasty treat for members of The Russells and Jubilee social clubs.

The Russells held their Fish n Chip week on the 3rd, 4th, 5th, and 9th of July, while Jubilee followed suit in August. Typically, clients attending the social clubs pay £9.50, which covers transport and lunch. Thanks to JT’s contribution, all 153 clients enjoyed their delicious meal free of charge this year.

Mandy Les Bachelet, Manager at the Guernsey Volunteer Service, expressed her gratitude, saying, ‘We used to take our clients out for a meal during summer, but due to mobility issues, we’re no longer able to do that. A delivered Fish ‘n Chip supper is a much anticipated treat for our clients and our volunteers.

Our clients are generally elderly islanders; we’re so grateful to JT for their kind and generous donation; it’s a real highlight of the summer for everyone, the donation has made this much-loved tradition accessible to all.’

Pip Carpenter, Head of Consumer Markets and Community Partnerships at JT, added, ‘Our contribution means more than just providing a meal – it’s about keeping the laughter, the stories, and the companionship that these gatherings bring, alive.  We are proud to have supported the GVS’s Fish n’ Chip Week, helping them to enable these precious moments to continue despite financial or mobility challenges. It’s the small things that remind us of the strength found in community connections.”

The Guernsey Volunteer Service runs two social clubs, The Russells and Jubilee, and delivers meals on wheels, bathing services, and trolley shops, making a significant difference in the lives of many islanders. For more information about GVS and how you can support their mission, visit GVS.

JT Community Giving Scheme is open to all registered not-for-profit organisations, schools, and community groups across the Channel Islands, for more information please visit JT Community Giving.



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New Scam Detection Product from FICO and Jersey Telecom Wins Datos Insights Award

FICO® and JT’s Customer Communications Service Scam Signal takes Silver Medal in the Fraud Impact Award for Best Scam and APP Fraud Prevention

BOZEMAN, MT – 20 August, 2024 – FICO (NYSE: FICO)

In the fight against the growing problem of scams, FICO and Jersey Telecom (JT) have produced a powerful solution, which has won an award from Datos Insights, a global advisory firm providing mission-critical insights on technology, regulations, strategy, and operations to the financial services industry. Datos Insights recognized FICO and JT as the winners of the Silver Medal in the Fraud Impact Award for Best Scam and APP (Authorized Push Payment) Fraud Prevention solution. The FICO® Customer Communications Service Scam Signal is now also available in the UK and Spain, with plans to expand to additional markets.

More information: https://datos-insights.com/resources/awards/fraud-aml/

FICO and JT worked with leading UK banks to identify the most relevant telephony signals that indicate an active scam. The FICO Customer Communications Service Scam Signal is the first real-time application of telephony data being used with customer and payment data to tackle the issue of Authorized Push Payment (APP) fraud, where consumers are tricked into making authorized payments to scammers. It enables direct, near real-time intervention with the customer to determine if a payment should proceed.

“This Scam Signal product addresses a significant and growing problem,’’ said Clare Messenger, Head of Mobile Intelligence Solutions at JT. “Authorized Push Payment fraud continues to grow globally and in the UK market losses reported in 2023 reached £460 million.”

To build this solution, JT worked with the GSMA (Global System for Mobile Communications) and the UK Mobile Network Operators to access various mobile network insights within a privacy compliant framework that protects personal data. FICO’s analysis found strong correlations between a customer’s mobile phone behavior and the likelihood that a scam is taking place. For example, a customer may be actively coached through security or manipulated by a fraudster into making a payment during a mobile phone conversation.

The Scam Signal uses advanced analysis of real-time network data together with customer and payment data, during live transactions, to effectively detect and mitigate social engineering attempts aimed at deceiving and defrauding account holders. The Scam Signal can incorporate this data from across 2G, 3G, 4G, 5G Volte and Wi-Fi calling for multiple mobile network operators and is currently being extended to support UK landlines.

“The integration of Scam Signal within FICO Customer Communications Service allows banks to present customers with personalised, omni-channel and highly contextualized messages that break the scammer’s spell for high-risk activities,” said Adam Davies, vice president of product management at FICO. These messages can be built into conversation ‘flows’ that respond in real-time to the actions the customer takes. For example, if a customer hesitates or looks to progress a payment, additional messages can be sent, and different options offered, such as suggesting delaying the payment or offering to speak to a fraud prevention specialist.”

Major high street banks in the UK are implementing the product, with the first one to pilot it reporting that they reduced the number of people scammed by 41%, decreased fraud losses from scams by 44% and lowered false positives (payments flagged as fraud that are in fact genuine) by 55%.

FICO Chief Analytics Officer Dr. Scott Zoldi will discuss “Responsible AI: Unleashing the Power of AI for Risk Mitigation in an Ethical Manner” in a fireside chat with Julie Conroy of Datos Insights at the company’s Financial Crime and Cybersecurity Forum in Charlotte, NC, on August 27.

About the Datos Insights Awards

Datos Insights’ annual awards program, Fraud & AML Impact Awards, recognizes innovations leading the industry and pioneering new and disruptive financial crime products and capabilities.

The Datos Insights award winners and finalists were selected based on the following criteria, which were considered when scoring each entry:

  • Level of innovation
  • Competitive advantage
  • Market need
  • Financial crime risk mitigation
  • Impact on customer experience and operational efficiency
  • Integration and scalability
  • Future roadmap

“Organized crime is relentlessly bombarding society with scams, automated bots, synthetic identities, mule activity, and application fraud,” said Chuck Subrt, Fraud & AML Practice Director at Datos Insights. “The financial services industry is doubling down on innovation, automation, and data to tackle this confluence of challenges and risks.”



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JT’s Community Giving Brings Real-Time Safety to La Vallette Pools

Vive La Vallette is the latest Guernsey charity to receive support from JT’s Community Giving scheme. JT’s donation of a live webcam, now enables Islanders to access live video footage of sea conditions and local weather at the pools.

Helen Bonner-Morgan, Operations Director at Vive La Vallette, said: ‘Thanks to JT’s sponsorship of the webcam, visitors now have real-time access to the weather and sea conditions allowing them to plan their visits more effectively and arrive at the best times to enjoy the pools. Some pool users have already told us how the live feed helps them to make the most of their lunch time and builds excitement for their swim.
‘We believe it enhances the overall experience, but importantly it also promotes safety by enabling visitors to make informed decisions. Ultimately, the webcam boosts visitor engagement and satisfaction..’

Since the installation, the webcam has received an overwhelmingly positive response from regular visitors. Many appreciate the convenience of being able to see the sea conditions before making the trip, while some parents have also found it helpful for planning family outings.

Helen continued: ‘Feedback has been brilliant and reinforces how technology can enhance the public’s experience of our amenities. We’re very grateful to the JT Community Giving scheme for seeing the potential and supporting this installation.’

La Vallette is a much-loved location, and this new feature further enhances its appeal as a prime destination for locals and tourists alike. With this latest development, Vive La Vallette continues its commitment to providing a thriving community space.

Pip Carpenter, Head of Consumer Markets and Community Partnerships, said: “La Vallette is more than just a historic outdoor bathing pool, it’s a much-loved spot for sea swimming enthusiasts. With the introduction of a live webcam, visitors can now check sea conditions at any time they want, it’s modern technology helping those that love everything about seaside swimming. This digital addition ensures that this beloved local spot remains accessible and safe for year-round enjoyment, preserving its natural beauty while enhancing the experience for everyone.”

JT Community Giving Scheme is open to all registered not-for-profit organisations, schools, and community groups across the Channel Islands, for more information please visit JT Community Giving and to check live footage at the Bathing Pools click here.



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Pilot Workshop by JT Helps Reconnect People with the Workforce

JT has successfully concluded a pilot workshop aimed at attracting individuals who have been out of the workforce for an extended period. This initiative highlights JT’s commitment to building a sustainable business while growing a diverse and inclusive culture.

Recognising that those not in education, employment, or training often feel overlooked, JT has taken a proactive approach to dispel the myths and highlight the relevance and transferability of their skills and experience.

The workshop was designed to demonstrate JT’s flexible, inclusive, and accommodating work environment. To achieve this, current employees, particularly those who work part-time, are parents or carers, or have made significant career changes later in life, stepped up to represent the business. These advocates shared their personal experiences, providing attendees with authentic insights into life at JT.

Laura Belo, Head of Human Resources at JT, explained: “We wanted to offer a return-to-work workshop to introduce people to our business, our products and services, values, and our inclusive working practices. While we are very actively engaged with schools and colleges on the island through enrichment workshops, talks, and career fairs, we recognised a gap in our outreach efforts. This workshop was an opportunity to connect with those not in education, employment, or training, understand their needs, and explore how we can help them and benefit from their talents.”

In 2023, only 30% of applicants for positions at JT were female, despite women comprising approximately 50% of the working population. This discrepancy highlighted the need to address misconceptions about working in telecommunications. The workshop, held in collaboration with Back to Work earlier this month, has helped in part to successfully portray real life at JT.

Joanna Baran, Back to Work Recruitment Officer at Business Hub, said: ‘’Our clients found the workshop insightful and enjoyable; it offered valuable guidance for transitioning back to the workplace, and the interactive sessions made the experience both engaging and practical.”

The results of the workshop have been promising, of the applications received since the workshop, 50% of them have already been offered a role at JT, which demonstrates the effectiveness of the initiative in reaching out to and supporting those who have been out of the workforce.

Laura added ‘’By engaging with a broader demographic and being able to let them see for themselves the diverse and supportive environment we have at JT, its given us an additional opportunity to expand our talent pipeline and support our commitment to social responsibility and sustainability. This initiative is a testament to JT’s belief that everyone has valuable skills and experiences to contribute, regardless of their time away from the workforce.

For more information about employment opportunities at JT, please visit our website or contact our HR department.