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JT begins island-wide 5G rollout in Guernsey with first sites now live

JT has today announced the launch of its island-wide 5G rollout in Guernsey, with the first two sites now live in and around St Peter Port.

Marking a major milestone for the island, JT is the first telecommunications provider to publicly announce that the first sites are live and 5G can be seen on compatible devices in the area.

The rollout forms part of JT’s significant investment in next-generation mobile infrastructure across the Channel Islands and signals the beginning of a phased deployment programme that will see coverage extend across The Bailiwick of Guernsey over the next four months.

Built in partnership with Ericsson, the network is being deployed as a fully end-to-end combo 4G, 5G Non-Standalone (5G NSA) and 5G Standalone (5G SA) network — the most advanced form of 5G available. This dedicated architecture enables faster speeds, ultra-low latency and greater network reliability, while creating a platform capable of supporting future innovation, new digital services and emerging technologies across the island.

As part of this enhanced network capability, JT customers in Guernsey will also benefit from Voice over Wi-Fi (Wi-Fi Calling) at no additional cost, helping to improve call quality and connectivity in indoor or low-signal areas.

Initial performance and testing indicate that the new network will deliver a significant step-change in connectivity, with improved speeds, stronger signal strength, enhanced capacity and lower latency for islanders. As seen in Jersey, the introduction of 5G marks the beginning of a new era of digital capability, enabling innovation across multiple sectors and supporting long-term economic growth.

Alessandro Bovone, Chief Technology Officer of JT Group, said: “Today marks an exciting moment as we begin bringing 5G to Guernsey. This is a significant step forward to enhance the island’s digital infrastructure and one that will unlock new opportunities for both consumers and businesses.

“While the process has taken longer than anticipated due to regulatory approvals, we are pleased to now be moving at pace and to be the first operator to deliver 5G services in Guernsey. As with our rollout in Jersey, this is about investing in the future – building a network that will support the growing demands of island life, drive innovation, and enable new technologies for years to come.”

“By deploying a full 5G Standalone network, we are not just enhancing today’s mobile experience but creating a powerful platform for the digital services and opportunities of tomorrow.”

The rollout will continue on a phased basis, with additional sites coming online over the coming months as JT works towards full island coverage. The new 5G network is designed to provide world-class connectivity that is more reliable, secure and capable of supporting increasing data demands and emerging technologies.

Islanders can track rollout progress, check coverage and find out which devices are compatible with the network by visiting JT’s dedicated 5G hub at: jtglobal.com/5g

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JT Group Announces Leadership Transition

JT today announced that Chief Executive Officer Daragh McDermott has resigned after 26 years with the business, and now in his fifth year as CEO.

Having led JT through a significant period of transformation, including the successful acquisition of Manx Telecom Group, he believes now is the right time to step aside and allow the business to enter its next phase from a position of strength.

Daragh will remain with JT throughout his notice period to support a smooth transition and work closely with the Board to ensure an orderly handover.

JT Non-Executive Director Brian Fitzpatrick will assume the role of Interim CEO with immediate effect to ensure continuity while the Board undertakes the process of appointing a permanent successor.

Andy Green, Chair of JT, said: “Daragh has made an exceptional contribution to JT for almost three decades, changing the structure and strength of the industry and helping shape JT into the strong, forward-looking organisation it is today. The recent acquisition of Manx Telecom Group represents a significant milestone, and the foundations now in place position JT strongly for future growth.

As to the appointment of Brian as Interim CEO, Andy added, “Brian’s extensive leadership experience and deep sector knowledge make him ideally placed to lead the business on an interim basis.”

Daragh McDermott said: “After 26 years with JT, and now in my fifth year as CEO, I have decided that now is the right time for me to step down.

“It has been a privilege to lead JT and to work alongside such talented and committed colleagues. I am incredibly proud of what we have achieved together, particularly the transformation of the business and the successful acquisition of Manx Telecom Group.

“JT has a strong future ahead and I leave with enormous confidence in the business, its people and its leadership team. I look forward to supporting Brian and the Board over the coming months to ensure a smooth transition.”

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JT further strengthens its circular economy

JT has today announced a series of new initiatives to further strengthen its commitment to building a circular economy – making it easier for customers to recycle devices and access more sustainable technology options.

This builds on JT’s partnership announced in October with We Buy Any Phone, which saw the launch of an online recycling platform offering customers a simple way to trade in old devices in exchange for cashback. The platform has already helped drive increased device reuse across the Islands.

As part of its next phase, JT has now introduced secure in-store recycling through a new partnership with IT Hardware Services CI (ITHSCI), enabling customers to safely and conveniently drop off old or unused devices at dedicated recycling boxes in JT’s shops. The initiative is designed to ensure devices are either refurbished, reused, or responsibly recycled, preventing unnecessary waste.

Alongside this, JT has also advanced their supply of high-quality, A-grade refurbished iPhones and pre-loved iPads. Available both online and in-store, the range offers customers greater choice at a more accessible price point – while supporting a more sustainable approach to technology consumption.

Helene Narcy, Chief Financial Officer at JT, said “We are committed to playing our part in creating a more sustainable future. By strengthening our circular economy initiatives, we’re making it easier for our customers to recycle their old devices and make more environmentally conscious choices when upgrading. Refurbished technology is a key part of that journey, offering both environmental and financial benefits.”

Stuart Moseley, Director at ITHSCI, added: “We’re delighted to be partnering with JT on this important initiative. By introducing secure and accessible recycling points in-store, we’re helping ensure more devices are processed responsibly and kept within the circular economy for as long as possible.”

Together, these initiatives form part of JT’s wider sustainability strategy, focused on reducing waste, extending the lifecycle of devices, and supporting customers and communities to make more sustainable choices.

To find out more about JT’s recycling initiatives please visit: recycle.jtglobal.com

To see the latest range of refurbished devices, please visit: shop.jtglobal.com/preloved

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JT Group and CVC DIF complete acquisition of Manx Telecom following final regulatory approval

JT Group, together with its strategic partner CVC DIF, are pleased to confirm that following all required regulatory approvals, the acquisition of Manx Telecom was formally completed on Friday 15th May.

This marks an important milestone for JT and strengthens their position as the largest full‑service telecoms provider across the Crown Dependencies, combining strong local foundations with the sector expertise and long‑term investment support of CVC DIF.

Daragh McDermott, CEO of JT Group, said: “We are delighted to complete this acquisition and formally bring two trusted telcos together. Working alongside our strategic partner CVC DIF, we now have the scale, capability and investment strength to accelerate next‑generation network upgrades across Jersey, Guernsey and the Isle of Man. Together, we will continue building resilient, secure and future‑ready digital infrastructure for our Islands.”

Andy Green, Chair of the JT Board, added: “The completion of the acquisition marks an important moment for JT, Manx Telecom and the communities we serve. This partnership is about building long‑term resilience and ensuring that the Crown Dependencies continue to have access to world‑class digital infrastructure. By bringing our organisations together — supported by the expertise and investment of CVC DIF — we are creating a stronger platform for innovation, growth and service excellence. I’m delighted to see this next phase begin, and I’m confident it will bring meaningful benefits to customers, businesses and the wider economies of our islands.”

Tom Goossens, Partner and Co-Head of the DIF Infrastructure fund strategy at CVC DIF, said: “We are pleased to see the transaction complete and to formally begin our long‑term partnership with JT Group and Manx Telecom. Both organisations play vital roles in their local markets and bringing them together creates a strong foundation for future investment in digital infrastructure. Our focus now is on supporting the group as it accelerates the rollout of next‑generation networks across the Crown Dependencies and expands its enterprise, IoT and managed services capabilities internationally. We believe this partnership is well placed to create lasting value for customers, employees and the communities we serve.”

Together, JT Group, Manx Telecom Group, and CVC DIF are building a stronger, more connected future for the Crown Dependencies and beyond, with a focus on economic growth and innovation. This transaction marks the beginning of a new chapter focused on innovation, investment, and delivering long-term value for customers, communities, and partners.

 

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JT appoints new Chair and Non-Executive Director to the Board

JT is pleased to announce the appointment of Andy Green CBE as Chair of its Board, bringing with him a wealth of experience from a distinguished career in telecoms, IT services, and digital innovation.

Andy spent over two decades at BT, where he held several senior roles including CEO of BT Global Services, transforming the division into a profitable £9bn global business. He later served as Group CEO of Logica plc, leading its successful sale to CGI.

Since then, Andy has held numerous Chair and Senior Independent Director roles at multiple global technology organisations across public, private, and private equity-backed companies, including Gentrack, Lowell Group, Nominet, IG Group, and Airtel Africa.

Andy was awarded a CBE in the 2020 New Year’s Honours list for services to the Information Technology Sector and to the British Space Industry.

Commenting on his appointment, Andy Green said: “JT has a proud history of innovation and service, and I’m delighted to be joining the Board at such an exciting time. The telecoms sector continues to evolve rapidly, and JT is well-positioned to lead in areas such as advanced digital infrastructure, customer experience and world-class managed services. I look forward to working with the Board and executive team to help shape JT’s future.”

In addition to Andy’s appointment, JT also welcomed Brian FitzPatrick to the Board as a Non-Executive Director. With extensive experience across global telecoms and the infrastructure landscape.

Brian’s impressive career includes leadership roles as CEO of Vodafone Carrier Services and MD/President of BT Wholesale, where he drove innovation and strategic growth across international markets. More recently, Brian has served as a NED for leading organisations including Aqua Comms, Cirion Technologies, Verne Global, Global Cloud Xchange, and Ark Data Centres.

JT CEO, Daragh McDermott added: “We are delighted to welcome both Andy as our new Chair and Brian as Non-Executive Director to the JT Group Board. Their deep sector expertise, strategic insight, and collaborative leadership styles will be invaluable as we continue to grow and evolve. Both appointments reflect our commitment to future innovation for our customers, locally and globally.”

These appointments further strengthen the Board’s capabilities and support JT’s strategic ambitions as it continues to invest in its infrastructure and services to deliver long-term value for customers and stakeholders.

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Global Telcos Urged to Support New “Scam Signal” to Help Prevent Social Engineering Fraud

BOZEMAN, Mont. – October 28, 2025

As mobile-enabled scams continue to surge worldwide, Jersey Telecom (JT) and global analytics software leader FICO, with support of the world’s largest mobile industry association, GSMA, are working together to accelerate the global rollout of Scam Signal – an award-winning fraud prevention solution already delivering results for UK banks. First deployed in 2024, Scam Signal uses real-time telephony data to detect and stop scams as they happen and help to protect consumers from significant financial loss.

The organizations are now urging mobile network operators in several countries worldwide to act swiftly and adopt the solution to help stem the rising tide of fraud. In South Africa and Spain, operators have already begun to make the solution available through APIs. The partners are reaching out to operators in the United States, Canada, Indonesia, the Philippines, Malaysia, Germany, Sweden, Italy, Spain, South Africa, Brazil, Mexico, Colombia, Peru and Chile.

More information on the APIs: https://www.gsma.com/solutions-and-impact/gsma-open-gateway/gsma-open-gateway-api-descriptions/

More information on Scam Signal: https://www.fico.com/en/latest-thinking/solution-sheet/scam-signal-real-time-scam-detection-and-prevention

According to reports from the Global Anti-Scam Alliance (GASA), scams have cost the global economy over $1 trillion in 2024.Authorised Push Payment or APP fraud is recognised as the number one global fraud threat.

Scam Signal is designed to combat authorized push payment (APP) fraud, where victims are tricked into sending money to criminals. It’s the first network API solution to combine real-time telephony network data with customer and payment information during live transactions – providing banks with the ability to spot the subtle signs of scams as they unfold.

Delivered through FICO® Platform, Scam Signal draws on real-time signals from mobile and landline networks to identify suspicious activity.  When a threat is detected, FICO® Platform Omni-Channel Engagement Capability enables banks to intervene during the live transaction by engaging with the customer with personalized messages that help stop the fraud in its tracks. Importantly, the solution maintains a direct connection with the banks to enable any other additional action to protect their customers from harm.

Results from UK banks using Scam Signal within FICO® Platform – Omni-Channel Engagement include:

  • 41% reduction in the number of people scammed
  • 44% decrease in fraud losses
  • 55% reduction in false positives (payments flagged as fraud that are in fact genuine)

“APP fraud is costing billions globally and eroding consumer trust— with 25% of victims leaving their bank following a fraud incident, according to a recent Juniper Research report,” said Henry Howe, head of Product Development for Mobile Intelligence at JT. “We developed Scam Signal to help telcos turn network intelligence into real-time protection. It’s already proven to reduce scam losses and false positives, but its impact depends on industry-wide adoption. This is a moment for mobile operators to lead — not just in connectivity, but in consumer protection.”

APIs such as those provided under the GSMA Open Gateway initiative allow financial institutions to securely access mobile network data in real time within a compliant framework – a critical capability in the fight against fraud. The Scam Signal API can analyse telephony events such as impersonation calls that often precede fraudulent payment requests. By standardising these APIs across operators, the industry ensures interoperability, scalability and faster deployment of fraud prevention tools across multiple telecoms networks and financial institutions.

The GSMA will support the initiative by running a program to unite mobile operators with the financial services industry and help its members design, build and launch standardised fraud-related APIs. This will help facilitate universal adoption of the APIs and consistent protection for consumers.

“In order to protect as many consumers as possible in as many markets as possible, we need mobile network operators to support banks and enable the appropriate APIs,” said Paresh Modi, senior director, GSMA Fusion. “This is another opportunity for telcos to play a direct role in stopping financial crime, protect consumers, and comply with emerging regulatory expectations.”

“The fight against financial fraud is a shared responsibility,” said Scott Taylor, principal consultant, FICO. “Cross-industry collaboration is paramount and major network operators together with banks need to act as innovators in the fight against fraud at a time when criminals are exploiting new technologies like AI. By fostering partnerships between major operators and banks, we can effectively combat scams and secure customer trust.”

In its first full year since launching in 2024, the Scam Signal solution won the Best Anti-Fraud Solution award at the Credit & Collections Technology Awards and received the Silver Medal in the Fraud Impact Award for Best Scam and APP (Authorized Push Payment) Fraud Prevention solution from Datos Insights in 2024 and 2025. Barclays and FICO also won a 2025 Credit Award for Excellence in Fraud Prevention based on the bank’s deployment of the solution through FICO® Platform – Omni-Channel Engagement Capability.

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JT Group and CVC DIF form Strategic Partnership to acquire Manx Telecom Group – Creating Largest Crown Dependencies Telecom Provider

JT Group and CVC DIF have signed a definitive agreement to acquire Manx Telecom Group, the Isle of Man’s leading communications and digital infrastructure provider, subject to customary regulatory approvals. CVC DIF is the dedicated infrastructure investment strategy of global private markets manager CVC Capital Partners.

This strategic acquisition brings together two trusted operators with strong local foundations and expanding international reach. The combined group will serve customers in Jersey, Guernsey, the Isle of Man and across the globe.

The acquisition will create the largest full-service telecoms provider across the Crown Dependencies, with a shared commitment to continue investing in resilient and secure, next-generation digital networks, including 5G, fibre, IoT platforms, and managed services to support customers’ use of those networks. The partnership with CVC DIF will bring additional capital and sector expertise to support the long-term growth of this strategic partnership.

Daragh McDermott, CEO of JT Group, said: “Alongside our strategic partner in CVC DIF, this marks a major step forward for JT and Manx Telecom. With the deep sector expertise, we’re building a powerful platform for innovation and investment – one that is rooted in supporting our local economies and communities and built to compete and grow globally. The JT and Manx Telecom teams share similar values and ambition, making the acquisition a perfect fit, and allowing us to accelerate our plans to secure further scale and growth of IoT and managed service lines of business, whilst continuing to serve our existing markets, with the same dedication and care that has become our hallmark.”

Joe Moynihan, Acting Chair of the JT Board, added:

“This is more than a transaction – it’s a bold step toward shaping the future of connectivity across the Crown Dependencies. By bringing together two strong, locally rooted and community-focused businesses, we’re creating a platform that can unlock new revenue streams, drive innovation, and reinvest in the digital infrastructure that underpins our vital economies. This partnership positions us to compete on a global stage while ensuring that the benefits flow back into our islands, supporting sustainable growth and prosperity for years to come.”

Tom Goossens, Partner and Co-Head of the DIF Infrastructure fund strategy at CVC DIF, said: “Our investment in Manx Telecom Group reflects our conviction in the long-term value of resilient, locally rooted digital infrastructure. As the Isle of Man’s incumbent operator, Manx Telecom Group offers a strong platform for innovation and growth, and we are excited to support its next phase of development. The partnership with JT Group further builds on this foundation, enabling us to scale operational capabilities across the Crown Dependencies and beyond. Together, we aim to accelerate investment in next-generation networks and deliver enhanced connectivity and enterprise services to customers.”

Elaine Millar, Minister for Treasury and Resources for the Government of Jersey, added: “JT is a strategic national asset that continues to be wholly owned by the States of Jersey. This acquisition, in partnership with a world-class infrastructure investor, strengthens JT’s position and growth plans and reinforces our commitment to digital leadership and economic resilience. We look forward to seeing this strategic partnership develop and are pleased to see JT’s ambition to secure scale and drive utilisation of the major network investments that it is making.”

With a long-term presence in Jersey, CVC – owner of CVC DIF – brings a strong local presence that reinforces the deal’s foundations and offers local institutional support.

Customers across the Crown Dependencies can look forward to broader service options and continued investment in next-generation technologies. Both JT and Manx Telecom remain committed to delivering high-quality, locally focused service while evolving to meet future needs.

Together, JT Group, Manx Telecom Group, and CVC DIF are building a stronger, more connected future for the Crown Dependencies and beyond, with a focus on economic growth and innovation. This transaction marks the beginning of a new chapter focused on innovation, investment, and delivering long-term value for customers, communities, and partners.

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Digital access helps Sanctuary Trust Residents Rebuild and Reconnect

Sanctuary Trust has received a second donation from JT’s Community Giving Scheme – ten refurbished laptops that will help men experiencing homelessness take important steps towards rebuilding their lives. This follows an earlier donation of smartphones, continuing JT’s support for digital inclusion throughout the community. 

Access to digital devices remains a significant challenge for many of the men supported by the charity, due to financial hardship.  Having the use of a laptop or phone can be the difference between feeling isolated and being in a positive position to apply for jobs, attend online training, connect with support services, and even take part in interviews from a familiar, safe environment. 

Lorna Hanby, a spokesperson for the Sanctuary Trust, said: ‘Having access to a laptop is something many of us take for granted, but for the people we support, it’s a vital step towards them getting back on their feet. JT’s generosity allows us to provide this critical access, helping individuals to rebuild their independence and digital skills.’ 

Pip Carpenter, Head of Consumer Markets and Community Partnerships at JT, commented: ‘Most of us will never experience homelessness, but sadly it’s something that affects our community. Sanctuary Trust is doing incredible work to change that, and we’re really proud to support them in their efforts to help people regain their independence.  

We know that technology has the power to transform lives. Sanctuary Trust’s approach reminds us that the impact of nowhere to call home goes beyond having somewhere safe and stable to live – it also means being cut off from the tools needed to engage with society – this donation will help people reconnect and hopefully, play a small but important part in rebuilding their sense of belonging.’ 

Sanctuary Trust provides accommodation and outreach programmes to empower those in in crisis, with support extending beyond accommodating its 30 residents across three residential properties, to outreach initiatives for former residents.  

For more information about the work of Sanctuary Trust or to support their mission, visit https://www.sanctuarytrust.org.je/.  

To learn more about JT’s Community Giving Scheme, visit https://www.jtglobal.com/community-giving/ 

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JT’s Real-Time Scam Detection Adopted by UK High Street Bank Earns Industry Award

A real-time scam detection system developed by JT has been recognised with the Credit Award for Excellence in Fraud Prevention, following its deployment by Barclays through FICO’s platform.

The award-winning solution, Scam Signal, uses live telephony intelligence to detect and disrupt social engineering scams as they happen. Integrated into FICO® Customer Communication Services and adopted by Barclays, the technology identified nine potential scam victims on its first day and is forecast to reduce card fraud losses by 6%.

This marks the first time real-time mobile intelligence data has been embedded within a UK high street bank’s fraud decisioning systems. Scam Signal connects directly to JT’s network via API, enabling FICO’s platform to trigger immediate interventions when high-risk calls are detected — helping banks act before a scam is completed.

Clare Messenger, Head of Mobile Intelligence at JT, said: “This award highlights the growing role of mobile intelligence in financial crime prevention. Scam Signal was designed to give banks a new layer of insight into scam activity. Seeing it delivers results at scale, and being recognised by the industry, is a significant milestone for JT.”

Nicola Winter, Director of Plastic Fraud at Barclays, added: “Barclays recognises how impactful this type of fraud is to our customers and have supplemented our existing fraud defences with the latest technology when we suspect customers are being socially engineered. We will then intervene to ‘break the spell’ the fraudster casts. Whilst fraudsters target all segments of society, it can be particularly harmful for vulnerable customers.”

Nikhil Behl, President, Software at FICO, said: “We are immensely proud of this award and our work with JT and Barclays. Barclays wed customer commitment with innovation, and our partnership with them is producing fantastic results. In the fight against fraud and scams, the criminals are using the most advanced technology — banks must do the same to keep their customers safe.”

JT continues to invest in mobile intelligence solutions that support fraud prevention and digital trust. Scam Signal is the latest example of how telecoms data can be used to protect consumers and support financial institutions in tackling increasingly sophisticated scams

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Crimestoppers Guernsey Launch 2025 Activity Challenge with Support from JT Community Giving

JT Community Giving is once again delighted to support the Crimestoppers Activity Challenge. This initiative invites people to take part in a variety of fun challenges which range from walking or swimming one km to cycling 55 km. It’s free to join and encourages the community to come together and support each other, whilst also while raising awareness of the important work of Crimestoppers locally in keeping our Island safe.

This year’s challenge runs throughout July 2025, with every participant automatically entered into a prize draw to win either £555 or £111 in cash. These amounts were chosen as they link directly to the Crimestoppers phone number, 0800 555 111 which is encrypted so that all callers are 100% anonymous.

Participants can choose from three challenge levels—bronze, silver, or gold—with activities designed to promote healthy movement and community engagement throughout the month. Reflecting on the success of the 2024 challenge, last year’s winners, Tanya Thoumine, who took home the top prize and Marina Burr, the second-place winner, are encouraging even more people to get involved in 2025.

Tanya Thoumine said: ‘Thanks to JT and Crimestoppers, I was the lucky winner last year! The challenge motivated me to take on running, swimming, and cycling activities. It’s accessible to everyone due to the various distance options, and entry was straightforward. I encourage everyone to get involved this year.’

Marina Burr added: ‘I joined last year’s challenge for a summer fitness goal and to support a local initiative. I loved that even a simple activity like walking 1k qualifies for the ‘bronze’ level, making it inclusive for all. This year, I’m aiming for the 11k challenge by biking or walking. Plus, it’s free, so there’s no reason not to join!’

Mike Smith, Chairman of Crimestoppers, is looking forward for the challenge’s return. ‘We’re calling on even more participants this year, including those already taking on other charity challenges, like 30 Bays in 30 Days. Winning could help boost their fundraising efforts or allow them to treat themselves to something once the challenge is over. We’re incredibly grateful to JT for supporting this initiative for a second year running. Their contribution allows us to offer these fantastic cash prizes.’

The charity will be encouraging participants to share photos of their activities on Facebook to inspire others to set their own goal.

Pip Carpenter, Head of Consumer Markets and Community Partnerships, shared: “We’re pleased to continue our long-standing partnership with Crimestoppers through this inspiring initiative. Whether it’s online or in our neighbourhoods, crime can be significantly reduced when people are more informed and engaged. This challenge is a great way to bring the community together, promote healthier lifestyles, and raise awareness of how we can all play a part in keeping Guernsey safe.”