Angus Flett - JT

Former BT Executive added to the JT Board

A former BT executive who helped the organisation achieve a world number one ranking for customer services has been appointed as a Non-Executive Director of JT.

Angus Flett is the CEO of Smart Data Communications Company, he has an extensive background in telecoms, including roles in product management, marketing and service operations. He held a senior role at Vodaphone, where he was Senior Vice President for Global Enterprise Products.

While at BT, Angus was the Managing Director of Customer Service and Customer Relationship Management, where he was instrumental in BT’s world number one ranking for agent technical expertise and number two for agent responsiveness. He was also responsible for BT’s Internet Service Provider division which was the fifth largest white-label ISP in the UK, providing services to EE, Vodaphone, Post Office and SSE.

Angus Flett said: “JT’s reputation among much larger businesses in the UK and overseas is already excellent and that reputation is growing rapidly. It is a forward-looking company that is doing remarkable things in the Channel Islands and around the world. That’s why I wanted to join the JT Board, and I’m delighted to be working with such a creative, ambitious and diverse company. What impresses me more though is how well embedded JT is in its community. This was demonstrated this year when it won Silver at the UK Customer Experience Awards, beating BT in its category, I might add. Listening to customers and acting on their feedback to develop products and services shows JT is a company that is moving forward and taking its core customers with them.”

JT Chairman, Phil Male, said: “We are really fortunate that we are able to attract people with such a broad level of experience in senior management as Angus. His leadership at some of the world’s most well know telecoms companies will be a huge asset to the JT Board and will no doubt help with our long-term vision for growth and sustainability both in the Channel Islands and internationally. The business world is facing uncertainty at the moment, but this appointment will further strengthen the ability of the Board to oversee JT’s operations and services.”

Graeme Millar, CEO JT Group, said: “We’re delighted to welcome someone of Angus’s calibre to JT. His expertise and experience will greatly bolster JT’s long-term plans and strategies. It is also hugely beneficial that he comes from a background of customer service and customer relationship management, an area that is very important to us and our people as we continue to provide and receive positive customer experience feedback, which is crucial to the success of our business.”



JT and Macmillan Jersey

JT supports Macmillan Jersey in raising over £23,000

The 27th September marked the end of Macmillan Jersey’s ‘Get together for Good’ events week with JT. The week was all about encouraging people in our community to come together virtually or in person, whist adhering to government advice, to support the local charity. Throughout the week there were movie nights at The Savoy Hotel, a virtual corporate quiz, customer games in De Gruchy, various coffee mornings, a pre-loved and new clothes sale and a virtual yoga session amongst the events organised.

Islanders were encouraged to either attend an organised event or host their own. Macmillan Jersey have been blown away by how many islanders embraced the concept and really engaged with the week of activities to support them in their effort to raise much needed funds. To date, the fundraising total for the ‘Get together for Good’ week is over £23,000.

Steph Gibaut, Head of Fundraising at Macmillan Jersey said “We truly can’t thank everyone that took part in our ‘Get together for Good’ week enough. We are so humbled by the generosity and support of the people of Jersey. All our events have been cancelled this year so the money raised from this event is greatly appreciated and will allow our cancer support team to continue supporting local people affected by cancer. A huge thank you from everyone at Macmillan Jersey must go to JT and their people, without their support, expertise and commitment this week would not have been possible.’’

Tamara O Brien, Group Head of Customer Experience for JT, said: “Every year we ask our people to choose a charity for us to support and this year, driven by one of our own Macmillan Volunteers, we put our hearts and minds behind Macmillan Jersey. We all know someone who has been affected by cancer, and with each person’s experience there is a story. For many islanders Macmillan Jersey plays a huge part in their story, supporting them and their loved ones in good times and bad. Now was the time they needed our help as a community, and I’m so pleased that so many of us came together to raise so much money for such a worthy cause. It was our privilege to be part of a new and inspirational fundraising challenge that raised awareness, raised funds and importantly, raised a lot of smiles. ‘’

MacMillan Jersey helps people with all types of cancer and has provided over 3000 support sessions in the last 12 months alone.

To find how to donate visit www.macmillanjersey.com



JT wins silver at national awards for putting customers first

JT has won Silver at the UK Customer Experience Awards, the biggest ‘CX’ event of its kind in the world. The win for JT’s Customer Experience and Marketing Team adds to the two major awards won in August and once again, JT was up against tough competition from household names such as BT who took Bronze in the Use of Insight and Feedback – Programme category.

The category recognises organisations whose initiative has driven cultural change and achieved extraordinary CX as a result.

The judges were impressed with the way the team at JT listens to and uses the feedback from customers to improve services, products and communication. JT started a programme five years ago to improve customers’ experience as it transformed the business from an on-island telecoms provider to a world-class communications brand, pioneering digital technology supported by a first-class customer experience.

Graeme Millar, JT’s Chief Executive Officer, said: “Winning Silver when up against big companies like BT is a huge testament to the talent and dedication of our teams. We put the customer at the heart of everything we do, and the comments and suggestions we receive, whether positive or critical, help us make sure we are delivering what they want. We are delighted and thrilled that the way we value the good relationship we have with our customers has been recognised in a national award, especially given the importance of telecoms this year.”

Tamara O’Brien, Group Head of Marketing, Brand and Customer Experience, said: “Our people know how important it is to have good face-to-face contact with our customers, and while that has been difficult this year, we have found ways of reaching out so that we know what their needs are and how we can help. We work hard to make sure we deliver a great service and a lot of that is about listening to and learning about the people that use our services and products. We have had a huge amount of contact from our customers this year, and our teams adapted and, in some cases, changed roles to make sure we were able to respond to any problems and questions as quickly as possible. We are immensely proud to have come so far from when we started our customer focused strategy, making JT more than just a job for our people.”

The Customer Experience Awards, now in its tenth year, celebrates the work of CX professionals from around the world. Virgin Money and InMoment won Gold, JT Group won Silver, with BT Consumer winning Bronze.



Katie Corbett JT - Mitel Platinum status

JT meets Mitel’s Platinum Partner status

JT has further strengthened its reputation as a leading telecoms company after receiving the highest level of accreditation from global market leader in enterprise communications, Mitel.

After achieving Gold last year, JT has now been awarded Mitel Platinum Partner status which recognises companies that have achieved the highest standard of sales and technical accreditation in Mitel’s products and solutions. This accolade has only been afforded to a select few, and JT is the only Platinum Partner in the Channel Islands.

Katie Corbett, Director of CI Enterprise and Business Services at JT, said: “We are so pleased that all the hard work and commitment shown by our team, especially over the last few months, has been recognised as we continue to provide a high level of service for our customers. That means making sure we meet the exacting standards set by global businesses like Mitel and to have been recognised for going beyond the point we achieved last year is extremely satisfying.

“With Platinum Partner status, we will continue to offer an enhanced service to our business customers here in the Channel Islands and around the world.”

Mitel is a leading provider of business communications solutions for a range of organisations – from the small, single site offices to the multi-site, large enterprises. They offer customers a wide array of solutions, from simple business communications to sophisticated unified and collaborative communications, whether on-site or in the cloud.

Nigel Tyler, Head of Channel UKI at Mitel, said: “Over the past months, we worked very closely with JT to grow our partnership, with JT showing continued commitment to our range of communications and collaboration solutions and services. They clearly met the criteria and, just over a year after awarding JT the Gold level, we are now delighted to promote the team to the highest status of our partner programme’.



Macmillan Jersey volunteer

JT provides Macmillan Jersey with lifeline digital equipment to continue supporting vulnerable islanders

Research from Macmillan Cancer Support in the UK shows an estimate of around 2,000 people a week are going undiagnosed and nearly half of cancer patients have had their treatment changed, cancelled or delayed due to the coronavirus pandemic. Macmillan Jersey wants to remind islanders that health services are still open for other concerns and conditions too. With JT’s help, the local charity has made various operational changes and by using the powers of technology has continued helping islanders and their families at home and away throughout.

To be able to support Jersey patients and their families from a safe distance, JT has helped Macmillan Jersey by providing the charity with Cloud PBX technology, a phone system accessed through the internet, which enables the Macmillan Team to work remotely and continue emotional support and wellbeing services for patients and their families.

To make sure families stay connected to their loved ones while they undergo treatment and care away from home, JT will be loaning a number of basic mobile phone which will have incoming and outgoing calls and texts included free of charge. JT will also be loaning some portable mobile Wi-Fi devices which connect to the patient’s loan mobile phone to enable the use of free Wi-Fi.

Lauren Perchard-Rees, Chief Executive of Macmillan Cancer Support Jersey, said: “We are so thankful to JT for providing this lifeline equipment for our teams and patients to remain connected. It will make a tangible difference to their lives and improve the overall wellbeing of patients separated from loved ones due to self-isolating or ongoing treatment. Cancer affects the lives of so many of us, in so many challenging ways and we’re grateful at Macmillan Jersey that we can continue to operate. Charities have been hit hard due to Covid-19 and we need the support of our local community to enable us to continue helping islanders and their families living with and beyond cancer.”

Tamara O Brien, Group Head of Customer Experience for JT, said: “Part of our purpose at JT is keeping our customers connected and doing the very best we can for our people and our communities. We are all proud to support Macmillan Jersey, helping them to maintain their services in supporting islanders living with cancer and keeping patients in touch with their families. We know now more than ever how vital digital technology is, which, for many has been the only way of communicating with family and friends during lockdown. During such challenging times, it’s important we help those most vulnerable and raise awareness of the excellent work Macmillan Jersey does in caring for our loved ones within our community.”



JT Head of Culture and Values

JT Teams pull together to raise money for charities in their communities

In 2018 JT teams raised £21,831 for their chosen charities through a combination of group events and individual challenges across all JT’s locations.

In Jersey the team worked with Littlefeet Environmental and Jersey Marine Conservation while the Guernsey team supported the Marine Biology Section of the Société Guernesiaise. The money raised by the teams will directly benefit local environmental causes, providing much needed funds to support valuable work in the communities that JT is a part of.

Spurred on by the JSPCA’s plea for help to save the Jersey Animal Shelter, the JT team in Jersey have decided to put their full support behind the charity in 2019. While in Guernsey the JT team will focus on supporting the great work of the much-loved local animal charity, the GSPCA.

Christophe Chateau, JT Group Head of Culture and Staff Engagement, said: “Animals play an important role in many people’s lives, as valued companions for some and for many others they are a lifeline. Right now, help is needed to ensure that the people that look after the animals and pets in our community have what they need to continue to provide islanders with a vital service.

“We are committed to supporting the JSPCA’s efforts to help fund the shelter in the same enthusiastic way that we have supported local charities and initiatives for decades. For us, it’s a great way to bring people together, have fun, raise money and change something in our community that needs our help.

“We are in close contact with the JSPCA to ensure that volunteering and fundraising efforts meet the charity’s most immediate needs, working out a programme of events for JT’s people to get involved in. We have had some great successes with charity-focused events in the past, they are enormously popular and attract a lot of participation from the wider community. We hope to be just as successful this year.”

More information about the company’s work in the community is available on the charity and community pages of the JT website.

Ends

Notes to editors

Issued by Anna Thorne at Direct Input on 01534 735253 or at anna@directinput.je

The charities JT offices will be supporting are:



institute-of-directors

Institute of Directors seminar sponsored by JT

6 November 2018

The first JT-sponsored Institute of Directors Winter Seminar of the series is set to provide a fascinating insight into the benefits and risks of new technology.  Particularly in relation to the advancement of boards. The seminar, titled The Shape of Things to Come will be held at the Old Government House on Friday 16 November at 12.15 pm.

Panellists will include Emma Bailey, the GFSC’s Director of the Authorisations and Innovation Division; Wayne Atkinson, Partner at Collas Crill; Susie Crowder, Non-Executive Chairman at Nexus Technology Ltd and CEO of Bright Futures LBG, and Matt Thornton, co-founder of Guernsey-based tech start-up, Cortex Technologies.

Innovations to the Marketplace

Iain Beresford, organiser of the JT-sponsored Winter Seminar series, said: “There’s no doubt that innovation and technological disruption is affecting every business, every industry and every economy. This includes Guernsey. It can be a powerful and opportunist force for driving business and economic growth and performance. But it also presents significant risks to some companies.

“So, there is no question that, by their very nature, technological disruption and innovation provide significant challenges to regulators and policymakers. However, they can they also create an environment to cultivate and promote innovation, and potentially deliver innovations to the marketplace. This in a way in which they could not have developed on their own? Hence, in this seminar we’ll be looking to explore these ideas and understand their implications.

Tamara O’Brien, Deputy Managing Director of JT Guernsey, said: “We’re really pleased to continue our long-standing support of these topical lunchtime events in partnership with the IoD. As an enabler of new technology ourselves, through our mobile and broadband networks, we’re very aware of the benefits. But also aware of the challenges that innovation brings. So, one of the best ways to manage disruption is to discuss it openly and honestly.  Therefore, these important seminars allow our business community to do. It promises to be a fascinating event with debate stimulated from an informed expert panel.”

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jt-digital-jersey-awards

Jersey’s First Techawards Winners Announced

19th October 2018

An exciting new awards ceremony honoured Jersey’s digital best last night. Digital Jersey is proud to announce that the 2018 Jersey TechAwards winners are as follows.

2018 TechAwards Winners:

  • Digital Company of the Year – JT
  • Start-Up of the Year, Digital – Pinpoint
  • Best Use of Technology in Education – Beaulieu Convent School
  •  Technology Project of the Year – States of Jersey, Concerto asset management
  •  Digital Creative Project of the Year – Flux
  •  Technology Student of the Year – Adam Le Tarouilly
  •  Technology Teacher of the Year – Rory Steel
  •  Digital Growth Business of the Year – JT
  •  Leader of the Year, Digital – Damon Eastwood, Switch Digital
  •  Digital Team of the Year – Race Nation

A judging panel comprising representatives from both the private and public sectors on and off the Island chose ten winners. All of whom have a broad interest in, and understanding of the digital sector.

The event took place in the Chart Room at Castle Quay. The host for the inaugural event financial writer, technology advocate and acclaimed British comedian, Dominic Frisby presented the awards.

Jersey’s Digital Best

Tony Moretta, CEO of Digital Jersey, said ‘We are so thrilled to see Jersey’s digital best celebrated in this way. We had so many excellent and vastly diverse entries for these awards, testament to the fantastic work being done around the island to grow our digital industry. Huge congratulations go to our first ever Jersey TechAwards winners. All of whom really stand out as exceptional contributors to our industry.’

The Jersey TechAwards, organised by Digital Jersey, in association with the Jersey section of BCS (the International section of the Chartered Institute for IT) and sponsored by Prosperity 24/7, was established to showcase key aspects of the digital sector including the Internet of Things, Digital Health and FinTech.

David Cartwright, chairman of BCS Jersey, said “So, an exciting evening saw ten extremely worthy winners take home awards that acknowledge their excellence and their contribution to the technology industry in Jersey. One must also acknowledge the others on the shortlist. We had dozens of very strong entries but, of course, not everyone can win an award. With the Tech Awards the intention was to make it an annual event, and I hope next years will be both stronger and more plentiful”.

Digital Transformation

Chris Clark, CEO of Prosperity 24/7, said to be able to sponsor the inaugural awards was an honour. So, as we all know, technology is pervasive and is the life blood of Industry in Jersey. Therefore, seeing this recognised last night amongst 250 peers, creates an indelible mark in the memories of all who attended. The positive energy and ground swell regarding the potential for digital transformation to support productivity and innovation across our economy is an accolade that Digital Jersey should also take pride in, as they act as the focus point for us all to support, enabling the Digital economy to continue to grow and prosper.

Jersey TechAwards marked the culmination of Jersey Tech Week.  An event dedicated to the digital sector.  Featuring keynote convention speakers with topics ranging from AI to blockchain; smart homes and cyber security, and which also saw the launch of the Island’s first Internet of Things hub: DJX.

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