Balcony Gigs to return this summer

Music to our ears as Balcony Gigs to return this summer

Having been cancelled earlier this year due to Covid-19, the highly anticipated Cobo Bay annual music festival, synonymous with summertime in Guernsey, will go ahead in August and September. The popular series of family-friendly, live outdoor music events, sponsored by JT, will resume with a fantastic line-up of local acts.

The return of the Balcony Gigs will be a welcomed celebration for islanders and a symbol of life returning to normal, having gone through such unprecedented times. This year, the free events will feature only local bands, highlighting the variety of talent we have right here on our doorstep. The festival’s programme has been built with the spirit of the ‘Guernsey together’ theme, which encourages islanders to celebrate together and support each other. The series kicks off on Sunday 2 August with The Big Band followed by four more events until 27 September.

David Nussbaumer, who organises the events for Cobo Bay Hotel, said: “Having gone through such challenging times, it’s fantastic we can come together and celebrate, we have a reason to party. We are thrilled to be able to put on the Balcony Gigs this year, working with our long-term partner JT to bring islanders of all ages together. It would have been really disappointing if the Balcony Gigs couldn’t have gone ahead when it’s such a big event in the island’s calendar year. Through our partnership with JT, we have been providing memorable community events that don’t involve travel or a ticket cost and we promise 2020 will bring a special close to the summer with a great atmosphere of local music, sun and fun for all the family.”

JT’s Deputy Managing Director in Guernsey, Tamara O’Brien, said: “For almost a decade now we’ve been partnering with Cobo Bay Hotel. It just wouldn’t be summer without Guernsey’s famous balcony gigs and we’re delighted the event series is able to go ahead. Bringing islanders together to enjoy the summer with free music and celebrate the place we call home, is what this is all about. This year, we will be celebrating everything that the Guernsey music scene has to offer with a local line-up of home-grown talent. Islanders have shown such resilience and a real sense of community throughout the pandemic, which is a cause for celebration as we ‘build back better’. This year’s event series will be one to remember.”

For those that are unable to attend, JT will be streaming highlights of the events on Facebook so islanders can enjoy the music from wherever they are. As always, given the beautiful location that these events take place in, and how lucky we are to benefit from them, we ask everyone attending to collect and take home their rubbish and leave Cobo Bay litter free.”

View the music line-up >>



JT Appoints New Chief Financial Officer

With more than 25 years’ experience working in senior finance roles, Hélène Narcy has been appointed as JT’s Chief Financial Officer, taking a position on the Group Board and the Executive Committee.

Hélène, who started her career in telecommunications, before working for some of the world’s leading financial institutions, takes over from John Kent who is retiring, after serving in the role since 2012.

She joined JT in July 2019 after ten years working for UBS in Jersey and the US, returning to the island after two years in New York. Hélène has also lived and/or worked in France, China and the UAE, in senior management roles and leading financial transformation projects.

Hélène graduated from the prestigious Grande Ecole ESCP, and holds the French accounting Diploma.

She commented: “Leading the finances of a company with JT’s strong global reputation is a challenge I am really looking forward to, and I have been really impressed with the quality and dedication of the whole team at JT.

“Telecommunications is a fast-moving, dynamic sector and providing innovative products and services is so important to all islanders. It is great to be working in this industry again, and to be able to add value to JT’s operations in the Channel Islands, and across the world.”

Graeme Millar, JT’s Chief Executive Officer, said: “I am delighted to welcome Hélène to JT. Her knowledge, skills and experience will really help us to take the business forward, applying the most exacting international financial standards.

“I would also like to thank John Kent, whose vast experience and strategic thinking has played a significant part in the success of the JT story for nearly a decade.

“JT’s purpose is to enable our customers’ connected lives, and Hélène will help us to achieve that throughout challenging times for individuals and businesses, and to play our part in facilitating the Channel Islands’ recovery.”

For more information please click here.



JT Progress Report 2020

JT publishes 2019/20 Progress Report

St. Helier, Jersey: the JT Group has released its annual update report detailing progress over the last 12 months, as it continues to support its local communities through the Covid-19 pandemic. Over the last eight weeks JT has doubled the minimum broadband speeds (from 500 Mb/s to 1Gb/s) for all fibre customers at no cost, to help them work, and stay connected at home, as well as extending that network to more of those islanders who previously only relied on a landline.

Overall, the Report details a stable financial performance over the last 12 months, with revenue, profits and dividends to JT’s owner, the Government of Jersey, remaining broadly on a par with previous years.

The 2019/20 Progress Report mainly focusses on the last full calendar year before the pandemic changed the way many people across the world are living their lives, and JT has a formal requirement to publish it at this time every year. The Group’s CEO & Chairman, Graeme Millar & Phil Male, have also written a special introduction to the document which sets out how JT has responded to this time of national emergency.

JT Chairman, Phil Male, commented: “We know that our customers and stakeholders have more on their minds at the moment than JT’s performance, however we hope they will find this review of the last twelve months interesting and informative.

“Clearly it mainly focusses on the year before the Covid-19 pandemic, which was another strong one for the Group, as we continued to invest heavily in Channel Island networks. This investment has stood islanders in good stead now so many of us are working from home, and using technology to interact with family, friends and colleagues.

“2019 was also a year when we upped our investment in emerging technologies such as the Internet of Things, Cyber security and 5G. I would like to take this opportunity to thank all the team at JT for their continued hard work and commitment, not least in recent weeks when despite the worrying global health situation, they have worked tirelessly to ensure islanders can stay connected.”

CEO Graeme Millar added: “I’m proud of the way JT has played its part in recent weeks to help its communities deal with the disruption posed by Covid-19. It has been a tough, worrying and uncertain time for many of our customers which is likely to continue for a while yet.

“Our teams and networks have responded very well indeed to the challenge. We have also done what we can to financially support our customers who may be finding it tough, such as by suspending all charges for late payments, or going over broadband usage limits, offering better terms to suppliers and providing local landline calls for free. Throughout this period JT will be calmly focussed on its core role: to make sure the islands, our people, and our businesses, stay connected.”

You can read JT’s Progress Report 2019/20 and Financial Statements by clicking here.



Mac Millan Cancer Support

Communications boost for local cancer charity, with JT partnership

JT’s 600 plus people have always played a key role when it comes to choosing which charities will benefit from their annual fundraising and volunteering activities.  Having people with an active interest in their communities means they have strong connections to organisations that make a real difference.

This year, across the seven global locations where JT have an office, people unanimously decided in their annual ballot that charities which support people living with cancer and their families would be the focus of their giving and support in 2020.   The Jersey office has chosen Macmillan Cancer Support Jersey, who offer support to anyone affected by cancer in the island, and their team in Guernsey will partner with Guernsey Cancer support.

Lauren Perchard-Rees, Macmillan Jersey’s Chief Executive said: “We are delighted to be partnering with JT, a team that is clearly passionate about being part of what we do. With their digital expertise and telecoms infrastructure, we are hoping to take our fundraising to a new level, using automated donations and planning ‘drop-in’ sessions in JT’s Queen Street store.   Over half of those that use Macmillan Jersey’s services are friends and family of people who have been diagnosed. Together with JT, we will be helping keep families connected to their loved ones while being away from home for treatment and care.”

Tamara O’Brien, Group Head of Customer Experience said: “With nearly 2,000 cancer diagnoses a year in the Channel Islands, the chances are we all know someone, likely more than one person, who has been affected in some way by this disease.

“For this reason alone, we are all fully committed to supporting Macmillan Jersey and Guernsey Cancer Support as they care for our loved ones. It’s important to us that we get involved with causes that are dedicated to helping others because without additional support, many services would not be so readily available.”

Helping local charities and initiatives is embedded into JT’s culture; it’s a great way to bring people together and give back to the places we call home. We will be working with Macmillan Jersey and Guernsey Cancer Support to make the best use of our expertise to help develop their digital patient services and make a positive impact where it is most needed.

Over the past 12 months, JT teams have raised over £21,000 for charities around the world also supporting our Australian colleagues in the aftermath of the recent devastating bush fires.

Check our latest JT Presents video featuring Macmillan Cancer Support > 



Daragh McDermott, Corporate Affairs Director at JT

Broadband speeds to double to a minimum of 500 Mbit/s for all broadband subscribers

Being recognised during 2019 as the first jurisdiction in the world to make full-fibre available to every broadband user and being listed as the third fastest country/territory in the world in terms of broadband speeds was a huge milestone for JT and Jersey.[1]

The next stage in the JT published roadmap is to further increase the minimum speeds available to all subscribers. We are therefore pleased to announce that the JT network will be using its full-fibre network to deliver an increase to minimum broadband speeds from 250 Mbit/s to 500 Mbit/s for all subscribers.

Our engineers will be starting this work on Monday 13th January 2020 and then steadily introduce the increased speeds for all users over the course of that week.

Daragh McDermott, Corporate Affairs Director at JT commented: “Since we commenced our programme of installing full-fibre to replace all copper connections in Jersey, we have committed to a path of increasing the speeds delivered across that network. This is the next step in that process and will be welcomed by customers to match their growing demand for enabling their connected lives.”

Senator Lyndon Farnham, Jersey’s Minister for Economic Development, Tourism, Sport and Culture and Deputy Chief Minister said “This is good news and reflects well on Jersey as we enter a new decade very much on the front foot in this sector. We have invested in a unique asset on the island, which places us well ahead of most places in the world for high speed connectivity. It is therefore pleasing to see JT pressing ahead with its plans to maximise usage of this important fibre infrastructure asset.”

[1] https://www.cable.co.uk/broadband/speed/worldwide-speed-league/



Tom Noel, Managing Director of JT’s International Division

JT teams up with CKH IOD to enable fraud protection services globally

LONDON, [November 11, 2019] – JT has joined forces with CKH Innovations Opportunities Development (CKH IOD), a unit of CK Hutchison’s telecom division, enabling JT to expand its fraud detection services globally for financial institutions.

Building on their already successful commercial relationship in the UK, JT will look to expand its fraud detection service to other 3Group operators in Europe and Asia using CKH IOD’s Global Digital Hub platform, which provides access to 3Group’s affiliate network of mobile operators.

The service has been developed in response to the growing need for financial institutions and digital service providers to verify the identity of customers using matched data and to help ensure that mobile device details supplied in each case have not been compromised.

JT’s impressive reach as a global operator means it will be one of a select group of partners to connect to CKH IOD’s Global Digital Hub platform and offer Know Your Customer (KYC) match services to the market.

Financial institutions will be able to verify data they have been given matches that for a 3Group subscriber to provide the confidence they need on key operational decisions.

JT’s fraud protection service also provides important live background checks to ensure a customer’s device hasn’t been compromised. These checks can assist in preventing SIM-swap fraud and call-divert fraud, two methods increasingly used by criminals globally to gain access to customers’ data.

Tom Noel, Managing Director of JT’s International Division, said: “This partnership is a testament to the quality of services the JT teams have developed and our reputation as a trusted partner for mobile network operators. As a cross-operator, we have been able to provide a service which standardises data from mobile operators so that organisations receive information that provides the confidence they need to make verification decisions. As a team we are really pleased to be part of this launch, with CKH IOD’s Global Digital Hub.”

Susan Buttsworth, CEO, CKH IOD said: ”Utilising the scale and reach of our Global Digital Hub, we are able to offer our trusted network of partners convenient access to 3Group’s affiliate network of mobile operators. This partnership enables us to give financial institutions higher levels of customer authentication, and ultimately help protect consumers from fraud.”



JT App Silver Award

Silver success for innovative local App

JT’s free My Account customer app, the only one of its kind in the Channel Islands, has been awarded the silver award in the Best App category at the recent UK Digital Experience Awards 2019 (UKDXA) – coming second to BT’s entry and ahead of Manchester United’s football App.

The JT team led by Dominic Vye, Head of Commercial Development, attended the awards held in London on Friday 12 July. “The team were already so pleased to have been shortlisted but being awarded silver in such a competitive category which included national household names is a really fantastic achievement for both the team and our customers, who have helped us to build it,” said Dominic.

Now in its 5th year, the UK Digital Experience Awards (UKDXA) celebrate the ways in which today’s digital technology is used to enhance customer experience. The awards provide a platform for organisations and individuals to celebrate the partnerships they have formed and be rewarded for their digital innovation and customer-centric culture.

The JT My Account App was built locally, in-house, by JT’s team of software developers working together with Hollis Consulting. The App‘s success is thanks to a collaboration with JT’s own customers who provided the feedback that initiated the idea and continued to help via research panels and surveys throughout the development process. The result of working together with JT’s own customers is an App which provides a way for them to manage their services and view their bills on mobile devices, giving them the freedom and flexibility to monitor and control their account, when and where they need to. JT’s App has now been downloaded over 40,000 times with over 32% of JT customers now actively using it daily.

JT customers continue to play a leading role in the evolution and improvement of the App design and functionality, ensuring new trends and needs are considered. The App now includes live chat which allows customers to interact directly with the JT team and contact them to resolve queries faster than ever before. The simple and easy-to-use App has resulted in customer bill queries reducing by over 50% and has also had a positive contribution to JT’s commitment to the environment by reducing the need for paper bills by 62%.

“The interaction we have with our customers remains hugely important to the success of the JT My Account App, without them this would not have been possible. Being recognised by DXA is a testament to the relationship our teams have developed with our customers, so a big thank you to them for their continued support,” said Dominic.



JT Annual Review

2018: a milestone year for ‘Fibre Island’

JT has today published its Annual Review for 2018, describing a year when the Group laid solid foundations for future growth; both in terms of the completion of the full-fibre network in Jersey, and investment in its growing International business.

Overall, JT’s gross profit increased from £92.0m (2017) to £94.5m (2018) on a turnover of £250.5m 4% below 2017 due to a reduction in low-margin voice revenue. As a result of increased investment in our International business and software development capabilities, JT’s operating profit was £7.4 million in 2018, a fall of £3.7 million on the figure recorded for 2017. The decrease is in line with shareholders’ expectations and the company’s intentional strategic plan to invest heavily in future capability.

It also reflects the Group’s considerable investment in customer experience, including a ‘customer dividend’ in the form of substantially lower mobile roaming charges, and unlimited broadband offers.

The Group returned a slightly increased dividend to its owners, the States of Jersey at £4.8m (2017: £4.7m), which formed a total of more than £17m paid to the Government in terms of employee related taxes, corporate tax, GST and dividends.

69% of JT’s revenue now comes from outside of the Channel Islands. This supports JT’s continued investment back into the world-class local infrastructure for our islands, such as the advanced super-fast 4G networks and island-wide full-fibre network in Jersey.

JT Group Chairman, Phil Male, commented: “Following the completion of the full-fibre network, 2018 was a time to look to the future of our business, which we did by investing strategically in our International operations. Grown from a standing start, JT SIMs now power more than 4,000,000 devices around the world, from connected heart monitors in Canada, to traffic management systems in Central America, right through to ‘smart cows’ here in Jersey. We now have a global reach and a growing International
reputation which has seen us secure projects and partner with global brands such as Kraft, BBC, CNN, Nokia, SAP and Amazon.

“JT is an innovative, global communications player, which is making sure the Channel Islands are amongst the most connected places on earth, while also securing our long- term future as a valuable, locally-owned asset, through growing our International business.”

JT CEO, Graeme Millar, added: “When I first joined JT nearly a decade ago, the most common and often strongly worded feedback I got was that broadband speeds were really slow, performance was poor, and coverage could be very patchy. The maximum download speed was just 2Mb/s, making it probably some of the worst in Europe/UK.

“We listened closely to that feedback from our customers, and by 2018 we had completed the island’s full-fibre broadband network more quickly than it has been done anywhere else in the world, and at no cost to the vast majority of its users.
That achievement by JT’s dedicated team has now pushed Jersey to first place in the world in term of the percentage of users directly connected to fibre broadband.

“When we began the project, some people doubted that we would need it – now it’s fair to say we all might question how we would live our connected lives without it.

“With 5G now firmly on the horizon we’re again looking forward and JT will get a trial network in place by the Summer. For broadband, we are preparing to offer customers speeds of up to 10 Gb/s on Jersey’s full-fibre network; and internationally, we’ll be working with global tech innovators such as ARM to get JT SIMs into millions more devices around the world.

“We will continue to couple our investment in technology with our commitment to providing award-winning standards of customer service across all our disciplines so that we are providing the same high quality of service to both our global partners and our valued local customers.”

ENDS

For further information or to set up interviews please contact Anna Thorne at Direct Input on 01534 735253 or email anna@directinput.je

To view the full Annual Review, please click here.



jt-fastest-mobile-network-ookla-award

JT’s mobile networks confirmed as fastest in the Channel Islands

Analysis by Ookla® of Speedtest Intelligence® has confirmed that JT customers enjoy the fastest mobile network and data speeds in both Guernsey and Jersey*.

Results from all mobile networks in the Channel Islands were analysed by Ookla, the global leader in fixed broadband and mobile network testing applications, data and analysis between April and September this year.

Those tests, which are carried out by islanders themselves, confirm that JT has the fastest mobile networks.

Ookla’s results are also widely trusted by regulators, trade groups and analysts. Hence, they are used by virtually every major mobile carrier and internet service provider in the world.  Everyday ten million tests are actively initiated. With over 20 billion completed to date.

JT's Networks are the quickest

Daragh McDermott JT, said: “Our customers regularly tell us that they enjoy the speed of our 4G networks in Jersey and Guernsey. So, these test results from Ookla provide the research data to confirm their feedback. JT’s networks are the quickest.

“We’re really pleased to have that confirmed, for the third year running, by Ookla. It's clearly good news for our customers, and testament to the hard work of JT’s engineering teams. They are responsible for building and maintaining the best possible mobile networks.

“So, we see it as our responsibility to deliver the best connectivity that we can for Channel Islanders. We have demonstrated that through our fibre broadband networks, our 4G networks. Also with the announcement that we will install 5G (subject to the necessary radio spectrum being allocated) in 2019.

“Our aim is to make the islands one of the best-connected places in the world. Therefore, this recognition from Ookla confirms that work is paying off.”

“With millions of tests taken using Speedtest every day, Ookla has developed a comprehensive view of worldwide internet performance. So it is our pleasure to recognize JT as the Fastest Mobile Network in Guernsey & Jersey based on our rigorous analysis. Consequently, this award is a testament to JT’s exceptional performance, as experienced by JT's customers, in Q2 and Q3”. Jamie Steven, Executive Vice President at Ookla.

To view the results, visit www.speedtest.net/awards/jt/ 

jt-ookla-fastest-mobile-network

*Based on Ookla speed test results Q2-Q3 2018 https://www.speedtest.net/awards/mobile/



5G Mobile Network

Major deal signed to bring 5G to the Channel Islands

Just 4 years on from the successful deployment of its 4G network JT is again partnering with ZTE to create a new 5G mobile network for our Islands. The deal was signed on Tuesday in Shenzhen, China, during an official Jersey trade delegation to further develop the Islands’ business links with Asia.

Now contracts are signed, JT will begin work with ZTE on this new network. Aiming to launch a test service during 2019, subject to CICRA licensing spectrum. Whilst the 5G standard is not complete yet, JT aims to roll out incremental improvements as standards solidify and expects to offer a Channel Island wide service by 2021.

5G enables download speeds up to 10x faster than today’s speeds, together with the ability to connect many more devices. In time it will play a key part in supporting our Islands’ role as an Internet of Things ‘Digital Sandbox’. JT forecast that, in addition to thousands of IoT devices, by 2023 10% of Islanders will have 5G enabled devices.

The Best 5G Service in the World

Graeme Millar, JT CEO said: “Our goal is to build the best networks we possibly can for islanders to enjoy. We aspire to build on our island’s world beating fibre network and now offer Channel Islanders the best 5G service in the world.  Our role is to support our customers, providing them the technology to do whatever they want. By building these information super highways we make this possible.

ZTE are the ideal partner, who’ve supported us already with our 4G network. We know customers appreciate its speed and quality. Indeed, our ZTE 4G network has been ranked as the fastest in the CI by global assessor Ookla for the last three years running. We expect more of the same from our Islands’ new 5G network.

We’re committed to ensuring customers continue to enjoy the best connectivity in the world by both wire and air. The journey moving from 4G to 5G will be similar to the revolution from copper to fibre. Whilst it will be a complex project involving the complete upgrade of our mobile network, new customer handsets and other changes, we believe we are ideally placed to help our customers experience the benefits this technology offers.

It was an honour to sign this deal during a formal trade delegation visit to China. We were also able to support Jersey in developing business in Asia. So, I am proud to give voice to our Islands on the world stage. Therefore, we firmly believe the Channel Islands can hold their own in terms of connectivity against any country in the world. Thank you to Channel Islanders for supporting the development of our advanced networks and services.”

Kenneth Cao, Managing Director ZTE UK commented: “This is a key milestone for both ZTE and JT to start the journey of 5G. 5G is an enabler for technology innovation and digital transformation. At ZTE we aim to be a world leader in 5G solution development. Through our 4G partnership, ZTE are determined to provide the best possible 5G solution and service to the Channel Islands. ‘

Issued by James Filleul at Direct Input. Telephone 01534 735253 or email james@directinput.je for more information.  To find out more about 5G visit www.jtglobal.com/5G and to find out more about Ookla’s global speed test rankings visit www.jtglobal.com/fastestnetwork.

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In Photos: Graeme Millar CEO JT Group. Daragh McDermott Corporate Affairs Director JT Group. Kenneth Cao, Managing Director ZTE UK.  Dr Han Gang, Vice-President ZTE Corporation.