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JT Supports Well-being at Sanctuary Trust with Mobile Phone Donation

Sanctuary Trust is the most recent organisation to benefit from JT’s Community Giving Scheme. After applying for and receiving refurbished laptops for their members in 2024, the start of 2025 has seen a further ten smart phones being donated to the Trust-to support men experiencing homelessness, enabling them to stay connected as they work towards rebuilding their lives.

Sanctuary Trust provides accommodation and outreach programmes to empower men in crisis. Their support extends beyond accommodating 30 residents to outreach initiatives for 25 ex-residents. However, access to digital devices has remained a significant challenge for many of the men the charity assists, making communication for essential services like job searches, health appointments, and maintaining personal connections extremely difficult.

Lorna Hanby, speaking on behalf of Sanctuary Trust, said: ‘Having access to a mobile phone is something many of us take for granted, but for many of those we work with, being connected can be the first step in getting back on their feet. JT’s generosity allows us to provide this critical tool, helping individuals not just to be connected but also to help rebuild their independence and digital skills.’

JT’s contribution aligns with its mission of creating meaningful community impacts through technology.

Pip Carpenter, Head of Consumer Markets and Community Partnerships at JT, commented: ‘Technology really does have the power to transform lives. Sanctuary Trust is leading the way in providing not just accommodation but comprehensive support and pathways to independence for the men they help. We are honoured to contribute to such a meaningful cause by providing mobile phones that enable personal and digital connectivity.’

Sanctuary Trust provides accommodation and outreach programmes to empower those in in crisis, with support extending beyond accommodating its 30 residents across 3 residential properties, to outreach initiatives for former residents.

For more information about the work of Sanctuary Trust or to support their mission, visit https://www.sanctuarytrust.org.je/.



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JT donates servers to Highlands College to Support Local Education

An initiative, through JT’s Community Giving scheme, has seen the company donate some of their older servers and storage equipment, to Highlands College.

The more modern, specialist IT hardware has been gifted to the Computing and Creative Arts Department and although these servers are a decade old, they are more advanced than the college’s current equipment. To comply with required standards, JT needed to replace its current servers and as part of their circular economy commitments, offered them to the local college to repurpose.  This donation ensures the servers are put to good use and goes in some way to helping bridge the skills gap and encouraging more people to enter the industry. Students now have access to resources that mirror professional IT environments and creative industry standards, enabling the college to deliver specialised IT training and AV projects, equipping students with industry-relevant skills. Several of JT’s IT team were once students at the collage, so giving something back to support learning for tomorrows talent was a key driver for JT.

Ben Pirozzolo, Technical and Production Services Coordinator at Highlands College, said, ‘Due to the high cost of industrial quality server equipment, Highlands College often relies on donations of modern specialised IT hardware. These valuable donations help support students in not only computing based qualifications, but also Digital AV qualifications such as audio and video technology, digital games, film, journalism and performing and visual arts.

‘This fantastic contribution from JT means we can be more up to date, giving our students an advantage when they enter the local workforce.’

The servers and storage hardware from JT will replace some of the College’s outdated equipment, positively impacting the quality of training and skills Highlands are able to provide students locally.

Pip Carpenter, Head of Consumer Markets and Community Partnerships at JT, commented, ‘Where we can we are committed to providing young people with the equipment needed to teach essential IT skills, which are increasingly important in today’s digital economy. A well-trained workforce supports Jersey’s digital infrastructure, facilitating better communication and business operations across the island. This also contributes to our promise to support a circular economy – we’ve donated equipment that we can no longer use but will be of use to the college for many years to come.

Ben added, ‘’By supplying more modern resources Highlands College can equip students with highly sought-after skills in courses such as Microsoft Azure, Hyper-V virtualisation, Microsoft SQL, and networking fundamentals. JT’s donation helps students to be ‘job ready’ in skills such as data management, analytics and foundational networking abilities, as well as practical and problem-solving skills to meet the needs of businesses in Jersey well into the future.’



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JT Community Giving brings Interactive Learning to Family Nursing & Home Care

Family Nursing & Home Care (FNHC) has received a significant boost to their in-house training capabilities thanks to a donation of a state-of-the-art Promethean ActivBoard screen from JT Community Giving.

This collaborative technology has helped to transform the way the organisation delivers training to carers and nursing staff, which includes remote access capabilities.

FNHC’s Education and Development team commented: “We are hugely grateful to JT Community Giving for their generous donation. This technology has enriched our ability to run engaging training sessions by making use of modern, interactive features. The response from learners has been overwhelmingly positive, with many appreciating how much more responsive and fun the sessions have become.”

The Promethean ActivBoard screen is an advanced interactive whiteboard, offering a suite of features such as a multi-window capability that allows simultaneous notetaking and video viewing. This functionality, coupled with tools such as voting systems for interactive quizzes, has really improved the team’s learning experiences, making sessions more dynamic and enjoyable for all.

Since its inception two years ago, JT Community Giving has provided support to over 250 community projects across the Channel Islands.

Pip Carpenter, Head of Consumer Markets and Community Partnerships at JT, said, “We are committed to supporting local organisations with technology and expertise to improve lives. Seeing the positive impact of the new interactive screen at FNHC just reaffirms the importance of our community initiatives. Our goal is to promote digital inclusivity and overall well-being within the community, and we are delighted to contribute to FNHC’s growth and success’’.

‘’At JT Community Giving, our core values of community enhancement, digital skills progression, and support for local charities and organisations play a part in everything we do. Whether it’s through donations, teaching, providing services, or volunteering, we are dedicated to making a meaningful impact’’.

To learn more about JT Community Giving, visit www.jtglobal.com/community-giving.

The courses run by FNHC include clinical skills training, such as first aid, diabetes care, and pressure ulcer management, ensuring that nursing staff and home carers across Jersey are equipped with essential knowledge to provide exceptional care. Their courses can be booked through EventBrite: Family Nursing & Home Care Events – 40 Upcoming Activities and Tickets | Eventbrite.



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Scam Signal Solution from FICO and Jersey Telecom Wins Anti-Fraud Award

FICO® Customer Communications Service Scam Signal wins award at Credit & Collections Technology Awards; solution uses telephony signals to spot scams

LONDON – 18 November, 2024 (International Fraud Awareness Week) – FICO (NYSE: FICO)

A new solution from global analytics leader FICO and Jersey Telecom (JT) received the Best Anti-Fraud Solution award at the Credit & Collections Technology Awards on November 7 in Manchester. The FICO® Customer Communications Service solution, called ‘Scam Signal’, uniquely uses telephony signals to detect potential scams. The solution, which is available in the UK and soon to launch in Spain, also won silver in the Datos Insights awards earlier this year.

Scam Signal is the first real-time application of telephony data being used with customer and payment data to tackle the issue of authorised push payment (APP) fraud, where consumers are tricked into authorising payments from their accounts to scammers. It is the only solution that provides an integrated approach, seamlessly connecting telephony data with fraud decision making and prevention. This enables direct, near real-time customer intervention to determine if a payment should proceed.

“With APP fraud causing £460 million in reported losses in the UK in 2023 and new regulations mandating reimbursements, the need for banks to adopt preventative solutions is more urgent than ever,” ’said Clare Messenger, Head of Mobile Intelligence Solutions at JT. “This technology is a breakthrough in fraud prevention, using telephony signals to detect subtle signs of fraud at its source. This means banks and other organisations can take proactive measures to prevent financial loss.  ’We are delighted that the solution has been recognised and hope it contributes to reducing fraud statistics as banks across the UK use it to protect their customers.”

Scam Signal uses advanced analysis of real-time network data together with customer and payment data, during live transactions, to effectively detect and mitigate social engineering attempts aimed at deceiving and defrauding account holders. The solution can incorporate this data across 2G, 3G, 4G, 5G Volte and Wi-Fi calling for multiple mobile network operators and is currently being extended to support UK landlines.

Results from banks using the solution include:

  • Reduced the number of people scammed by 41%.
  • Decreased fraud losses from scams by 44%.
  • Lowered false positives (payments flagged as fraud that are in fact genuine) by 55%.

“Stopping any kind of scam or fraud requires a real-time response,” said Matt Cox, vice president and general manager of FICO in EMEA. “Working with JT, we have integrated Scam Signal with our omni-channel communications solution so that banks can easily interact directly with their customers to provide warnings and guidance that can prevent them from sending a payment to a fraudster, reducing the number of people who fall victim to scams.”

About the Credit & Collections Technology Awards

The Credit & Collections Technology Awards recognize excellence and innovation in the UK credit and collections industry. These prestigious Awards are judged by an independent panel of industry experts.

The full list of winners is at https://awards.credit-connect.co.uk/awards-winners.



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JT’s Community Giving Scheme Keeps Jersey Opera House Team Connected During Renovations

JT continues to support the Jersey Opera House by donating six refurbished laptops and a Wi-Fi generator through its Community Giving scheme. This donation enables the Opera House team to work from temporary offices and remotely from home while the building undergoes renovations.

The Jersey Opera House, a registered charity, has been an integral part of Jersey’s cultural landscape for many years. Whilst the project team works to bring it back to life, JT’s reconditioned laptops will help keep the team connected, allowing them to plan for the future while restoration progresses.

The sale of JT’s IoT division in 2021 generated significant funds, which have enabled the Government of Jersey to invest in key local projects, including £12.7 million to the long-awaited refurbishment of the Opera House. The building is currently undergoing extensive structural upgrades, with completion expected in December, marking a significant improvement after years of deferred maintenance.

While the government is funding the structural renovations, which include some elements of the interior fit-out, the Opera House charity will be responsible for financing the majority of the interior fit-out which will include the latest acoustics and lighting systems. JT’s donation through its Community Giving initiative provides the Opera House team with the necessary technology and connectivity to manage the project remotely and collaborate effectively with the government.

Pip Carpenter, Head of Consumer Markets and Community Partnerships at JT, said: “The entire JT team takes great pride in the local projects made possible by our work developing digital solutions that serve global industries. Knowing that we have contributed to many significant community projects like the Jersey Opera House, which will be enjoyed by everyone in Jersey, makes our work even more rewarding.”

Andy Eagle, Interim Theatre Director, Jersey Opera House, said: ‘’The donation from JT’s Community Giving Fund has been a huge help to the Jersey Opera House team while we work through the refurbishment. The six laptops and Wi-Fi generator enable the team to stay connected and continue working effectively, both remotely and from temporary offices. This support helps us keep operations moving as we plan for the Opera House’s reopening. We’re grateful to JT for their support during this transitional time.”

JT Community Giving Scheme is open to all registered not-for-profit organisations, schools, and community groups across the Channel Islands, for more information please visit JT Community Giving



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JT’s Scam Signal to Combat Fraud as New UK Banking Regulation Comes into Effect

In a significant move towards protecting consumers from financial scams, Jersey Telecom (JT) recently launched a pioneering product designed to shield customers from impersonation scams, particularly Authorised Pushed Payment (APP) fraud. The Scam Signal launch comes as the Payment Systems Regulator (PSR) is introducing a new UK regulation that mandates banks to compensate customers defrauded up to £85,000. 

Scam Signal, developed in collaboration with Vodafone Carrier Services and global analytics leader FICO, is the first real-time application of telephony data used alongside customer and payment data to address APP fraud. This multifunctional tool allows businesses to protect their customers by swiftly identifying and blocking fraudulent bank transfers as they occur.   

With the new regulation due to come into force 7th October 2024, JT’s solution offers banks a proactive approach to safeguarding their customers and minimising financial losses.   

JT, known for its leading position in Mobile Intelligence, has integrated Scam Signal into its suite of mobile intelligence solutions. Having successfully piloted the solution with a leading UK high street bank, Scam Signal is now live with four major banks and has already improved fraud detection by 30%, asserting its efficacy in safeguarding financial institutions and their customers. 

Scam Signal has been named as Silver Award winner for ‘Best Scam and Authorised Push Payment (APP) Fraud Prevention Solution 2024 by Datos Insights. This accolade highlights the exceptional innovation and effectiveness Scam Signal brings to the financial services industry, setting a new standard for fraud prevention globally.  

Clare Messenger, Global Head of Mobile Intelligence at JT Group, stated, “Our technology represents a breakthrough in fraud prevention, directly addressing the needs of financial institutions by tackling fraud at its source. It’s an essential component of JT's Mobile Intelligence solutions, using telephony signals to spot the subtle signs of fraud that enable banks and other organisations to take proactive measures to prevent financial loss.” 

Given the surge in APP fraud globally, and with the UK witnessing losses exceeding £340.65m in 2023 alone, Scam Signal’s partnership with UK banks couldn’t come at a better time. This growing threat and increased pressure from new regulation mandating reimbursements highlights the need for banks to adopt more preventative solutions to minimise their exposure to risk. 

Clare Messenger

Clare Messenger
Head of Mobile Intelligence
Book a meeting with Clare >



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Ensuring Cyber Safety for Jersey’s Network

Ensuring the security of Jersey’s extensive network, which connects every household, business, and organization — from major global banks to small enterprises, schools, and charities — is a colossal challenge. “The digital realm is a constant battleground where closing one door might open another vulnerability,” explains Peter Lescop, Chief Information Security Officer at JT.

Read article >>

Article from JT about Cyber Security



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Pilot Workshop by JT Helps Reconnect People with the Workforce

JT has successfully concluded a pilot workshop aimed at attracting individuals who have been out of the workforce for an extended period. This initiative highlights JT’s commitment to building a sustainable business while growing a diverse and inclusive culture.

Recognising that those not in education, employment, or training often feel overlooked, JT has taken a proactive approach to dispel the myths and highlight the relevance and transferability of their skills and experience.

The workshop was designed to demonstrate JT’s flexible, inclusive, and accommodating work environment. To achieve this, current employees, particularly those who work part-time, are parents or carers, or have made significant career changes later in life, stepped up to represent the business. These advocates shared their personal experiences, providing attendees with authentic insights into life at JT.

Laura Belo, Head of Human Resources at JT, explained: “We wanted to offer a return-to-work workshop to introduce people to our business, our products and services, values, and our inclusive working practices. While we are very actively engaged with schools and colleges on the island through enrichment workshops, talks, and career fairs, we recognised a gap in our outreach efforts. This workshop was an opportunity to connect with those not in education, employment, or training, understand their needs, and explore how we can help them and benefit from their talents.”

In 2023, only 30% of applicants for positions at JT were female, despite women comprising approximately 50% of the working population. This discrepancy highlighted the need to address misconceptions about working in telecommunications. The workshop, held in collaboration with Back to Work earlier this month, has helped in part to successfully portray real life at JT.

Joanna Baran, Back to Work Recruitment Officer at Business Hub, said: ‘’Our clients found the workshop insightful and enjoyable; it offered valuable guidance for transitioning back to the workplace, and the interactive sessions made the experience both engaging and practical.”

The results of the workshop have been promising, of the applications received since the workshop, 50% of them have already been offered a role at JT, which demonstrates the effectiveness of the initiative in reaching out to and supporting those who have been out of the workforce.

Laura added ‘’By engaging with a broader demographic and being able to let them see for themselves the diverse and supportive environment we have at JT, its given us an additional opportunity to expand our talent pipeline and support our commitment to social responsibility and sustainability. This initiative is a testament to JT’s belief that everyone has valuable skills and experiences to contribute, regardless of their time away from the workforce.

For more information about employment opportunities at JT, please visit our website or contact our HR department.



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Progress Milestone: JT and Ericsson Open Test Centre for Next-Generation Mobile Network

One year into a major infrastructure project, JT Group is delighted to announce that the programme to build the Channel Islands’ next-generation mobile networks is not only on schedule but has achieved a pivotal milestone by entering the testing phase.

5G technology promises unprecedented speeds, ultra-low latency, and massive connectivity, revolutionising industries and transforming communication. While its benefits are already enjoyed across Asia, the US, and most major UK towns and cities, rigorous testing across various stages of deployment and operation is essential to realise its full potential in the Channel Islands. This involves lab-testing environments and real everyday scenarios.

A dedicated state-of-the-art test lab, a separate controlled space replicating the network production environment, has now been established in Jersey. This facility will enable engineers to test changes before implementation, ensuring network performance and reliability.

Daragh McDermott, CEO of JT Group, said: “Reaching this exciting and critical phase on time is a testament to the exceptional skills of our team. The meticulous testing required to ensure network performance and reliability is of utmost importance. This new test environment represents a significant step towards achieving the technological transformation needed to meet future demands for Channel Islanders.”

The project includes mobile network modernisation and upgrades to JT’s Radio Access Network (RAN), Transport/Transmission and Core Network infrastructure and associated Network Management and operations tools. Beginning last year, the project features Ericsson’s advanced telecommunications solutions, software and services, especially the latest energy-efficient features, supporting a sustainable network evolution. In tandem with this project, JT continues its progress to simplify, digitise, and automate its processes, systems, and customer offerings, aligning with today’s consumer, business, home, and industry needs.

Katherine Ainley, CEO of Ericsson, UK and Ireland, said: “Our collaboration with JT is driven by a shared vision for next-generation connectivity. New technologies and architectures bring both benefits and challenges. The start of testing marks an exciting step towards completing a next-generation network, promising enhanced connectivity and innovation for the Channel Islands.”

Deputy Lyndon Farnham, Chief Minister of Jersey, said: “This substantial investment by JT will ensure islanders have access to the opportunities that new technology brings. Focusing on the future, this development of a next-generation mobile network is about more than improved connectivity; it is about building a resilient, innovative, and prosperous future for generations to come. This lab will evaluate equipment performance and validate new technologies, ensuring that the islands remain at the forefront of communications technology, offering access to cutting-edge services and products.”

Daragh McDermott, CEO of JT Group, added: “We are committed to building a network that delivers exceptional connectivity and encourages innovation, powering new services for consumers and businesses and contributing to the digital transformation and economic growth of Channel Islands. All things going well, we remain on track to deploy 5G by the end of 2025.”



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Safeguarding digital transactions

Did you know that a staggering two-thirds of all reported fraudulent transactions can be traced back to mobile phones? As we increasingly bank, shop, and socialise online, smartphones have become prime targets for cybercriminals. Techniques such as SIM Swap fraud, Authorised Push Payment, and Call-forwarding fraud are commonly used to deceive customers.

At JT, we fully recognise the dangers of financial fraud. That’s why we created JT Mobile Intelligence, giving us a unique edge. Our solutions and products, used the world over, verify identities, authenticates transactions, and detects fraud, safeguarding businesses and their customers. These tools are crucial for effective KYC processes, because at the end of the day, happy customers are the core of any business.

Our Chief Product Officer, Tom Noel, explains more about how JT is making a difference, read here.