Posted on

JT host virtual breakfast with Santa

It’s been a year where many of us have had to adapt and it’s no different in the North Pole where Santa and his trusty team have embraced technology and come up with new ways to see and hear from children all over the world.

Sadly, Santa can’t make his usual stop at the JT shop this year, so he and his busy Elves have teamed up with JT to provide a live feed to Santa’s home on Facebook making sure children across the Channel Islands won’t miss out.

Mrs Claus, who manages Santa’s very tight schedule has come up with a great idea. To make sure no time is lost making presents, Santa and his elves will chat to children while they take a break for breakfast. It will be a chance for parents to gather their little ones between 9:30 and 10:30 on each of the Sunday’s – 6th, 13th and 20th – in December to speak to Santa who will be live from his home in the North Pole, sharing in the magic of Christmas together.

Tamara O’Brien, Group Head of Marketing, Brand and Customer Experience, said: “Meeting Santa is one of the most magical experiences children can have at Christmas. It’s an annual tradition that we had to help make happen and we were so pleased when together with Santa’s team we found a solution so that local children can see and speak to Santa virtually. Things may look a little different this year, but we are so pleased that we can help keep everyone connected this Christmas.”

Parents and children will be able to type their questions and present requests live on the Facebook stream and, with the help of one of his elves, Santa will respond.

There is no need to book. Simply register interest via Facebook Live events on the JTSocial page. Reminders and updates will be sent to those that register.

JT and Macmillan Jersey
Posted on

JT supports Macmillan Jersey in raising over £23,000

The 27th September marked the end of Macmillan Jersey’s ‘Get together for Good’ events week with JT. The week was all about encouraging people in our community to come together virtually or in person, whist adhering to government advice, to support the local charity. Throughout the week there were movie nights at The Savoy Hotel, a virtual corporate quiz, customer games in De Gruchy, various coffee mornings, a pre-loved and new clothes sale and a virtual yoga session amongst the events organised.

Islanders were encouraged to either attend an organised event or host their own. Macmillan Jersey have been blown away by how many islanders embraced the concept and really engaged with the week of activities to support them in their effort to raise much needed funds. To date, the fundraising total for the ‘Get together for Good’ week is over £23,000.

Steph Gibaut, Head of Fundraising at Macmillan Jersey said “We truly can’t thank everyone that took part in our ‘Get together for Good’ week enough. We are so humbled by the generosity and support of the people of Jersey. All our events have been cancelled this year so the money raised from this event is greatly appreciated and will allow our cancer support team to continue supporting local people affected by cancer. A huge thank you from everyone at Macmillan Jersey must go to JT and their people, without their support, expertise and commitment this week would not have been possible.’’

Tamara O Brien, Group Head of Customer Experience for JT, said: “Every year we ask our people to choose a charity for us to support and this year, driven by one of our own Macmillan Volunteers, we put our hearts and minds behind Macmillan Jersey. We all know someone who has been affected by cancer, and with each person’s experience there is a story. For many islanders Macmillan Jersey plays a huge part in their story, supporting them and their loved ones in good times and bad. Now was the time they needed our help as a community, and I’m so pleased that so many of us came together to raise so much money for such a worthy cause. It was our privilege to be part of a new and inspirational fundraising challenge that raised awareness, raised funds and importantly, raised a lot of smiles. ‘’

MacMillan Jersey helps people with all types of cancer and has provided over 3000 support sessions in the last 12 months alone.

To find how to donate visit www.macmillanjersey.com

Posted on

JT wins silver at national awards for putting customers first

JT has won Silver at the UK Customer Experience Awards, the biggest ‘CX’ event of its kind in the world. The win for JT’s Customer Experience and Marketing Team adds to the two major awards won in August and once again, JT was up against tough competition from household names such as BT who took Bronze in the Use of Insight and Feedback – Programme category.

The category recognises organisations whose initiative has driven cultural change and achieved extraordinary CX as a result.

The judges were impressed with the way the team at JT listens to and uses the feedback from customers to improve services, products and communication. JT started a programme five years ago to improve customers’ experience as it transformed the business from an on-island telecoms provider to a world-class communications brand, pioneering digital technology supported by a first-class customer experience.

Graeme Millar, JT’s Chief Executive Officer, said: “Winning Silver when up against big companies like BT is a huge testament to the talent and dedication of our teams. We put the customer at the heart of everything we do, and the comments and suggestions we receive, whether positive or critical, help us make sure we are delivering what they want. We are delighted and thrilled that the way we value the good relationship we have with our customers has been recognised in a national award, especially given the importance of telecoms this year.”

Tamara O’Brien, Group Head of Marketing, Brand and Customer Experience, said: “Our people know how important it is to have good face-to-face contact with our customers, and while that has been difficult this year, we have found ways of reaching out so that we know what their needs are and how we can help. We work hard to make sure we deliver a great service and a lot of that is about listening to and learning about the people that use our services and products. We have had a huge amount of contact from our customers this year, and our teams adapted and, in some cases, changed roles to make sure we were able to respond to any problems and questions as quickly as possible. We are immensely proud to have come so far from when we started our customer focused strategy, making JT more than just a job for our people.”

The Customer Experience Awards, now in its tenth year, celebrates the work of CX professionals from around the world. Virgin Money and InMoment won Gold, JT Group won Silver, with BT Consumer winning Bronze.

Posted on

Wi-Fi performance taken to the next level with new JT Plume® partnership

JT has teamed up with one of the leading names in Smart Home services; Plume, to provide Channel Islanders next generation Wi-Fi and new levels of control over the connectivity within their homes.

Hyperfast connectivity to the door isn’t enough anymore, customers want reliable and robust Wi-Fi, online support and a range of Smart Home services which is why we’ve worked with Plume to launch JT Total Wi-Fi.

JT already delivers speeds of up to 1Gbps direct to every property with a broadband connection, this new solution unleashes the full potential of Wi-Fi coverage within those properties. By being cloud-based, Plume’s technology uses artificial intelligence to constantly optimise and improve the overall Wi-Fi experience in the home —which is increasingly important as the number of smart devices in any typical home grows.

Daragh McDermott, Managing Director JT Channel Islands, said: “Our primary focus over the past decade has been to roll out a full fibre to the home network island wide in Jersey. Now completed, the JT network is today recognised as one of the fastest in the world, delivering guaranteed speeds to customers doors.

Our aim now is to provide leading-edge solutions to help customers maximise the potential of the network and the quality of their experience within the home itself. Our purchase of Zero1 was part of that long-term strategy, with the next step being the launch of our partnership with the world recognised leader in home Wi-Fi coverage: Plume’’.

Wi-Fi inside the home is a far more complex technology than most people realise. Performance issues aren’t always straightforward to diagnose due to the way Wi-Fi signals move internally; everything from building materials like steel, granite, insulation to domestic appliances and electronics can block and disrupt Wi-Fi signals in a user’s home. This new JT Total Wi-Fi product will help overcome those barriers ensuring Wi-Fi is evenly and seamlessly distributed throughout the home, as well as providing a raft of features like diagnostics reports, checks, parental protection and control.

Our customer trials have highlighted the reality and practicality of shared spaces — particularly for those who work from home and will continue to do so partially or exclusively moving forward. ‘’User feedback has been really positive’’ said Daragh ‘’For the past few months we’ve been working with customers and our own people to test the product, using a range of large and small homes that had many to a few occupants and varied in the quantity of equipment within. The results have shown consistent internet speeds delivered throughout the home, providing the robust framework required to enable homes to integrate real and virtual activities without Wi-Fi ‘black spots’. Triallists were especially impressed with how simple it was to set-up and manage.

Tyson Marian, Chief Commercial Officer at Plume, said: “In JT, we found a partner that shares our aim of providing best-in-class connectivity with rich, smart home services and user experiences. It’s not only that JT’s full-fibre network provides some of the best results anywhere, but it’s also that they’ll ensure that service is delivered consistently. With the combination of our technologies, experience, and desire to get the best out of networks, JT and Plume will be hard to beat.”

Macmillan JT Get Together For Good
Posted on

MacMillan Jersey and JT launch the 7 day ‘Get Together for Good’ campaign

The annual fundraising day for MacMillan Cancer Support Jersey is changing this autumn with a challenge to use 7 days to make a real difference. This year Macmillan Jersey are asking us to help them to continue to help our loved ones, and with JT are launching the ‘Get Together for Good’ campaign.

‘Get together for Good’ is a week of activities and challenges running from 21 to 27 September. Each event is about bringing friends, colleagues, classmates and families together, either online or in person. Making every day and every event unique by uniting the whole community, for one week, to make a change.

MacMillan Jersey receives no funding from MacMillan UK and relies on the donations and generosity of islanders to provide much needed services for local patients and their families. With JT’s help, the charity hopes that a refreshing approach to fundraising, allowing everyone to personalise their day, will help raise the funds needed to maintain their services.

Local businesses, eager to play their part, have really embraced the idea, providing prizes for the bumper prize draw and pledging donations for purchases made towards group events.

Lauren Perchard-Rees, Chief Executive of Macmillan Cancer Support Jersey, said: “We felt that 2020 was the year for change and with the creativity and passion of the JT team, we decided to give people loads of opportunities to get together to raise money for our work. Every penny raised here, stays here, in Jersey, helping not only cancer patients but also their support network of family and close friends. The Oasis cancer support centre alone costs over £300,000 a year to run but we need more than that to continue our work with patients, especially this year as our fundraising is 50% down on previous years.”

Tamara O Brien, Group Head of Customer Experience for JT, said: “We know that in small communities such as ours in the Channel Islands, the chances are that most of us will know someone affected by cancer. By supporting MacMillan Jersey, we have helped turn the traditional one-day fundraiser into a week of fun that can be done online or in groups, giving everyone plenty of options including staying at home to having small gatherings. There will be links to downloadable invitations, suggested movie lists, bunting and posters, all to help spread the message of supporting the brilliant and vital work of MacMillan Jersey.”

MacMillan Jersey helps people with all types of cancer and has provided over 3000 support sessions in the last 12 months.

To find out more about the ‘Get together for Good’ week, how to become a partner and how to donate visit www.macmillanjersey.com

JT shortlisted for Connected Britain Award
Posted on

JT shortlisted for Connected Britain Award

JT has been shortlisted in the ‘Internet of Things’ (IoT) category in this year’s Connected Britain Awards.

It has joined the likes of Sky, Cisco and Westminster City Council on the list of finalists at the prestigious telecoms industry awards, with the winners to be announced – virtually – between the 23rd and 25th September.

Supported by more than 600 roaming agreements across the world, JT can offer multiple network access through a single SIM card, which provides robust, secure and ‘always on’ connectivity.

JT’s award entry focussed on the Nomad IoT Management Platform, which allows our customers to reduce their operating costs by enabling them to monitor and control large numbers of SIMs quickly and efficiently.

A ‘rich’ set of features – such as device location, geofencing and data consumption monitoring – can be accessed via API or UI to orchestrate provisioning, billing and support across multiple operators through a single interface.

In 2020 JT launched its first ‘embedded-SIM’ (eSIM) proposition. eSIM allows customers to easily change their network providers ‘over the air,’ eliminating the ‘lock-in’ effects of traditional SIMs.

Barna Kutvolgyi, MD of JT International, commented: “The Internet of Things is now a truly global phenomenon, with applications across the healthcare, mobility, automotive and infrastructure sectors, all of which are now supported by JT’s solutions.

“We have built an excellent reputation as a global supplier of connectivity, building on our large portfolio of roaming and wholesale agreements which the JT team developed as a way of keeping travellers and any devices connected around the world.

“I’m delighted that the hard work and success of JT’s team has been recognised with this short-listing by such a prestigious scheme as Connected Britain.”

Katie Corbett JT - Mitel Platinum status
Posted on

JT meets Mitel’s Platinum Partner status

JT has further strengthened its reputation as a leading telecoms company after receiving the highest level of accreditation from global market leader in enterprise communications, Mitel.

After achieving Gold last year, JT has now been awarded Mitel Platinum Partner status which recognises companies that have achieved the highest standard of sales and technical accreditation in Mitel’s products and solutions. This accolade has only been afforded to a select few, and JT is the only Platinum Partner in the Channel Islands.

Katie Corbett, Director of CI Enterprise and Business Services at JT, said: “We are so pleased that all the hard work and commitment shown by our team, especially over the last few months, has been recognised as we continue to provide a high level of service for our customers. That means making sure we meet the exacting standards set by global businesses like Mitel and to have been recognised for going beyond the point we achieved last year is extremely satisfying.

“With Platinum Partner status, we will continue to offer an enhanced service to our business customers here in the Channel Islands and around the world.”

Mitel is a leading provider of business communications solutions for a range of organisations – from the small, single site offices to the multi-site, large enterprises. They offer customers a wide array of solutions, from simple business communications to sophisticated unified and collaborative communications, whether on-site or in the cloud.

Nigel Tyler, Head of Channel UKI at Mitel, said: “Over the past months, we worked very closely with JT to grow our partnership, with JT showing continued commitment to our range of communications and collaboration solutions and services. They clearly met the criteria and, just over a year after awarding JT the Gold level, we are now delighted to promote the team to the highest status of our partner programme’.

Guernsey Together Event with JT
Posted on

Island joins together to celebrate

Community spirit will be the theme of the day as the Guernsey Together Celebration takes place this coming Saturday at Saumarez Park. Following some of Guernsey’s most loved summer events including the Guernsey Battle of Flowers, the Lions Club Annual Donkey Derby and the North Show being postponed, organisers and sponsors including JT, have come together to deliver a free, fun family day which will celebrate Guernsey and all that the local community has to offer.

The one-day village style event is the result of a collaboration by The Lions Club of Guernsey, the Leo Club of Guernsey and members of the North Show committee. JT will also be supporting the event with the ‘JT Together Stage’, providing Guernsey’s most talented local bands and musicians with a platform to spread positive vibes and create a festival atmosphere.

JT’s Group Head of Customer Experience, Tamara O’Brien, said: “Guernsey’s summer social calendar has been very different this year and we are really grateful that we are still able to celebrate all things local. JT are extremely proud to be a part of this event that will give the Guernsey public a chance to come together and support local charities when they need us most. We have a lot to be thankful for living in such a beautiful Island and are also glad that this event may help local small businesses in some ways after many months of no trading.”

Over 40 charities will be present on the day, engaging with the public and selling goods from stalls along with local craft makers and food trailers. A craft tent will be on offer for all ages and a mini Battle of Flowers parade will take place for small exhibitors. The event promises to be the highlight of the summer, culminating in a spectacular firework display in the evening.

Co-organiser Paul Allaway of the Lions Club of Guernsey said: “This event was inspired by the kind actions of our community and we all wanted to put on an event which would celebrate the positive outcomes of what has been a challenging time. Our thanks go to all the sponsors and volunteers involved, without which we would not be able to host the event and who have further proved that the community spirit in Guernsey is simply unrivalled.”

JT Golf Flags
Posted on

Technology comes to the fore to help raise money for Autism Jersey

Island golfers will once again be teeing off at La Moye Golf Club on Friday 21 August to support Autism Jersey, sponsored by JT. This year, the event lunch and prize giving will be hosted across the La Moye Clubhouse and the Royal Channel Islands Yacht Club in St Aubin to ensure strict compliance with COVID-19 measures, with the two venues being digitally linked using the latest audio-visual technology powered through JT’s full-fibre network.

Nick Winsor, Chairman of Autism Jersey, said: “I would like to thank JT and Delta Events for responding so quickly and working within the restrictions to make sure our two lunch venues will be linked via video screens. Thanks to their technology and expertise, all the players and supporters will be able to see and hear the prize giving and speeches, including from the Lieutenant Governor. We know that the COVID-19 pandemic has affected charities everywhere, but the funds raised will go directly towards developing a bespoke centre for supporting those on the autism spectrum and a permanent home for the charity that we are working with Andium Homes to deliver.”

Daragh McDermott, JT’s Managing Director, added: “Our partnership with Autism Jersey goes from strength to strength and we’re immensely proud to have this long-term connection with an organisation that does such vital work in our community. We want to continue to help the charity provide support to islanders so that they can lead lives that are fully included in our society. COVID-19 presented us with new challenges on holding this event, but we enjoy a challenge and I am really pleased we’ve all been able to work together to make sure it will run as smoothly as ever.”

DXA Winners JT
Posted on

Jersey’s digital talent wins 2 major awards

Jersey’s digital talent was recognised among the winners of the prestigious UK Digital Experience Awards with JT’s Customer Experience and Marketing Team winning two major awards against tough competition from UK and Global household names such as BT, EE, ASDA and The Very Group. The team gained the Silver Award in the ‘Best Digital Marketing Campaign’ category and a Bronze Award for Customer Experience programmes in the ‘Use of Data Analytics & Insight’ category.

JT’s 2019 Christmas digital marketing campaign was praised by judges for the use of Snapchat and Augmented Reality technology to create a festive virtual town blending the online world with the traditional retail environment securing Silver Award to BT’s gold. Working closely with two local digital businesses, Comnexa and Continuum, the methods JT introduced to measure, track and analyse customer feedback to drive change and improvement earned a Bronze Award for ‘Use of Data Analytics & Insight. These awards have secured recognition of the talent Jersey has to offer, alongside some of the biggest companies in the UK digital market.

Graeme Millar, JT’s Chief Executive Officer, said: “Having worked in many global organisations, I understand the challenges of being judged alongside large-scale international brands like BT. The fact that Jersey and JT made it to the shortlist shows just how far our teams’ achievements are being recognised. We were certainly walking amongst giants and I’m proud of the individuals whose innovation, creativity and vision will help shape our digital leaders of tomorrow. It is another example of how, with the support of organisations like Digital Jersey, our world beating local talent is being developed.”

Tamara O’Brien, Group Head of Marketing, Brand and Customer Experience, said: “I’m very proud my team were initially shortlisted given the competition, however, to go on and win these awards in both categories was a genuine surprise. The judging of all the entries was intense and it’s thanks to the dedication of my small local team that we were ranked so highly amongst all the companies there. We are always looking at ways to improve our service and evolve our offers to better meet our customer needs. This recognition demonstrates the success we can achieve, together, by adopting a customer first focused approach.”

The 6th UK Digital Experience Awards recognised the greatest accomplishments from the UK’s digital sector, evaluating entries from businesses of all sizes and across multiple sectors. Previous winners of the Awards have included Three, EE and Sky. This is the second consecutive year JT has been recognised as part of these Awards, receiving a Silver Award in 2019 for ‘Best App’.