When you first join JT and request for services to be added on a new account, your first bill will be different than your following bills. This will be because we charge rental up front and we also charge a pro-rated amount from the day the services is added up until the bill date. For example, if your bill is dated 15th of the month and you added your services on 10th, your next bill will be run on 16th at 00:00:00, and you’ll be charged for that period (10th – 16th) as well as the total rental charges in advance for the period 16th this month – 15th next month.

Please note the following: The reason the date mentioned is the day after the date stated bill on your bill is because we run the full time period up until 00:00:00. So for bills dated 10th of the month we charge up until 11th at 00:00:00.

Your bill will give you a breakdown of your services, such as:

• Your monthly service charges. For example, mobile, broadband and landline.
• Your mobile device payments.
• Any credit, such as adjustments for offers or pro-rated service charges.

If your bill amount isn’t what you were expecting, look at your bill to check:

• If any of your contracted charges, such as mobile device payments have finished.
• If you have added or changed any plans or services.
• If there are any roaming charges.
• If there are any usage charges (you can contact us to add a summary to your bill which will show local calls, international calls, calls to mobiles, texts and data etc).
• If you’re still not sure about the charges, please contact us.

A brought forward balance is an amount owing from a previous bill(s) which is listed on your current bill. You may have a balance brought forward because of the following reasons:

• Have you paid your previous bill total in full?
• Did you make payment for your previous bill(s) after the date at the top of your bill? E.g did you pay your bill on 29th month when the bill was calculated on 28th of the month?

If you answered ‘Yes’ to either of these questions this is likely to be the reason why the balance is brought forward to your current bill. To prevent a brought forward balance in the future we’d suggest setting up a direct debit. To set up a Direct Debit please download and fill out this Direct Debit Form.

You can select which date you’d prefer your Direct Debit payment to be taken, and you can change this anytime by contacting us.

Bill Date	Direct Debit Date
7th	28th of the same month
10th	5th of the following month
15th	9th of the following month
21st	11th of the following month

We charge all service charges in advance, which means prior to the bill date change, you’ll have already been charged for a full month ahead. The first bill you receive after the bill date change will have no service charges, and if you’ve used your service outside of the allowance or plan terms then the invoice will only include those usage charges.

The second bill you receive after the bill date change will have service charges from the days in between the old bill date and the new bill date plus a months’ service charge in advance as the billing period has been reset.

Please download our free 'JT My Account' app to monitor your bills in real time and if you can’t find the answer you need, please use our in app live chat for help.



 

Please contact us with your account details and one of our team will be happy to let you know how long you have left on your device rental.

No problem, please get in touch to request a summary page and we will add it to your bill.

You may see 'Total associated account credits' listed on the last page of your bill. These are credits which have been raised by the automated billing system when it's calculating your bill. The system identifies charges which have been listed though should have been included within your service plan and therefore raises a credit to cancel this out.

Your online account enables you to view and manage your account services anytime. Follow these steps to view your bills online:

Step 1: Log-in to the JT My Account portal here: https://secure.jtglobal.com/

Step 2: Select the option you’d like to view from the ‘My Bills’ section.
Alternatively, download the free ‘JT My Account’ app to manage your account and services whenever it suits you.

1. Start by creating your online account. You’ll need your JT account number (at the top of your bill) and an email address.
2. Follow this link https://secure.jtglobal.com/ and select 'Register Account'.
3. Download your JT My Account for free

 

The best way to pay your bill is to set up a monthly Direct Debit. Your monthly bill total will be automatically taken from your bank account each month, so it’s convenient and secure, and you don’t have to worry about a brought forward balance being listed on your bill the following month.

To set up a Direct Debit please download and fill out this Direct Debit Form. 

Return it to us by emailing home@jtglobal.com or drop it into our JT Store, 18 Queen Street and one of our team will be happy to make the account changes.

Download your free 'JT My Account' app to help you manage your account and services.



 
Please note if you choose to use this payment method a £1.25 monthly charge will apply.

You can pay your bill by bank transfer using these details.
HSBC
Sort-code: 40-25-34
Account number: 72822318
Payment reference: YOUR JT ACCOUNT NUMBER
Please note if you choose to use this payment method a £1.25 monthly charge will apply.

You can pay your bill with a credit or debit card using our automated phone system by calling 01534 882882, option 4.

Please have your account number to hand.
Please note if you choose to use this payment method a £1.25 monthly charge will apply.

You can pay by cash at The Post Office, Broad Street, St Helier.
Please take a copy of the bill you're paying with you.
Please note if you choose to use this payment method a £1.25 monthly charge will apply.

Please note that from January 2019, a Late Payment Fee will be incurred for any late payments. For Consumer Services,  a Late Payment Fee of £7.88 will be applied to any Charges due in relation to Consumer Services that have not been settled within 30 (thirty) days from the date of the invoice. The best way to avoid this charge is to sign up for Direct Debit today. For more details on the Late Payment Fee please refer to the Late Payment Fee Schedule which can be found here.

To set up a Direct Debit please download and fill out this Direct Debit Form. Return it to us by emailing home@jtglobal.com or drop it into our JT Store, 18 Queen Street and one of our team will be happy to make the account changes. 
Should you have any queries in relation to this or have concerns about your payments, please email our Credit Control team at CreditControlInbox@jtglobal.com or contact us on 01534 882702 and they will be happy to help you. 
We won't disconnect your services without trying to contact you first. We understand that circumstances beyond your control can sometimes affect your ability to pay your bill on time so please do call our Credit Control team to speak about setting up a payment plan on 01534 882702. The process is as follows: 

1. You receive your bill;
2. You have 30 days to pay your bill, after which a Late Payment Fee  will be added to your next bill;
3. During the 14-day period after your second bill (the bill on which the Late Payment Fee appears), a member of our Credit Control team will try to call you to speak about your bill;
4. If one of our team is unable to speak to you during those 14 days, automated 'Outgoing Call Barring' will be set on the 15th day; and
5. 1 week from the date that 'Outgoing Call Barring' was activated, if no payment is made your services will be disconnected and your account sent to our debt collection agency.

We understand that situations beyond your control can sometimes affect your ability to make payment on your account.

We'd suggest contacting us to request an account review so we can make sure your account has the best plans and services for your needs. Following this, the team will connect you with the Credit Control team if it's still necessary.

Alternatively, you can get in touch with the Credit Control team directly on 01534 882702 and one of the team will be happy to do all they can to help organise a payment plan.

We understand that this can be a difficult time for you though it’s important we know about the death of a JT account holder as soon as possible.

Please fill out this ‘Notice of Bereavement’ form.

Alternatively, you can pop in to our JT Store, 18 Queen Street with all of the above information and our team will be happy to help make the account changes.

We understand that this can be a difficult time for you though it’s important we know about the death of a JT account holder as soon as possible.

Please fill out this ‘Notice of Bereavement’ form.

Alternatively, you can pop in to our JT Store, 18 Queen Street with all of the above information and our team will be happy to help make the account changes.

We’re sorry you’re thinking of leaving JT. Please download and fill out an account amendment form. You can email the completed form to home@jtglobal.com or drop it in to our JT Store, 18 Queen Street and one of the team will be process the request for you. If you're emailing us, we'd be grateful if you could let us know in a few sentences why you're closing your JT account. This feedback will help us to improve our customer experience.