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JT strengthens leadership team with key Channel Islands appointments

JT has today announced the appointment of two senior leaders to its Channel Islands business, further strengthening its leadership team at a pivotal moment for the region’s digital future. 

Clive Goodwin joins as Chief Commercial Officer (CCO), while Ben Carter has been appointed Head of Enterprise. Together, they bring significant international experience and proven leadership across telecommunications, technology, and enterprise transformation. 

These strategic appointments come as JT continues to invest in next-generation connectivity across the Channel Islands. Jersey now benefits from a full 5G standalone (5G SA) network, unlocking advanced capabilities for businesses and public services, while Guernsey’s rollout is underway and on track for completion before the end of the year. 

Driving growth, innovation and customer value 

Clive Goodwin brings a wealth of global commercial leadership experience, having held senior executive roles at Vodafone and BT. Most recently, he served as Senior Vice President at Vodafone, where he led commercial strategy and operations across a global portfolio. 

A seasoned leader with deep expertise in strategic partnerships, digital transformation and operational performance, Clive has consistently delivered sustainable growth and value creation across complex organisations. His experience spanning telecoms, digital infrastructure and AI-led innovation positions him strongly to support JT’s evolving commercial strategy and deepen relationships with customers, partners and government stakeholders.  

Ben Carter joins JT with over 20 years’ experience in enterprise technology and telecommunications, including senior roles at AT&T, Vodafone and most recently Specialist Computer Centre (SCC). 

A highly accomplished enterprise sales leader, Ben has a strong track record of driving growth, transforming sales organisations and building strategic customer partnerships. He has successfully delivered large-scale commercial turnarounds and led high-performing teams across critical infrastructure sectors, helping organisations harness technologies such as 5G, cloud and IoT to achieve their goals. 

Supporting the Channel Islands’ digital future 

Together, Clive and Ben will play a key role in accelerating JT’s strategic priorities – enhancing customer experience, strengthening government engagement, and supporting the development of innovative, digitally-enabled solutions for businesses and communities across the islands. 

Their combined expertise comes at a time of significant opportunity, as 5G standalone technology enables new user cases across industries – from smart infrastructure and digital healthcare to advanced enterprise services and AI-driven applications. 

A pivotal moment for JT 

Commenting on the appointments, Andy Green CBE, Chair of JT, said: “We are delighted to welcome Clive and Ben to JT at such an exciting time for our business and the Channel Islands. 

Jersey’s full 5G standalone network and the ongoing roll-out in Guernsey mark a step change in connectivity, opening up new possibilities for our customers, our government partners, and the wider community. 

Clive’s strategic and commercial leadership, combined with Ben’s strong enterprise expertise, will be instrumental in helping us realise this opportunity – strengthening our position as a trusted partner and driving innovation across the islands.” 

Clive Goodwin added: “JT is uniquely positioned to lead the next wave of digital innovation in the Channel Islands. I’m excited to join at a time when advanced network capabilities are creating real opportunities to deliver value for customers and communities.” 

Ben Carter added: “This is a hugely exciting moment to join JT. The combination of cutting-edge infrastructure and strong local partnerships provides a powerful platform to support enterprise customers in transforming their operations and unlocking new growth.”



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JT supports Les Amis with digital technology to enhance independent living support

JT has supported Les Amis with the donation of 10 tablet devices to strengthen its domiciliary services for individuals with learning disabilities who live independently across the Island.

The devices enable care staff to securely access and update digital care plans while out and about with service users, supporting more responsive, accurate and efficient care.

The tablets allow teams to view and update vital information in real time, including medication records, schedules, personalised care plans, activity logs and incident reporting. By reducing time spent on paperwork, staff are able to spend more time providing direct support – helping individuals with everyday tasks such as cooking, shopping, managing finances and building independent living and digital skills.

This improved digital access helps ensure that service users receive timely, consistent and person‑centred care, empowering them to live their lives as fully and independently as possible.

Shaun Findlay, Managing Director of Les Amis said:

“Our domiciliary services are all about supporting people to live independently and with confidence. Having access to digital care plans while our teams are in the community makes a real difference to the quality and consistency of support we can provide.

These tablets allow our staff to respond quickly, record information accurately and focus more of their time on meaningful interactions with the individuals we support. We’re very grateful to JT for understanding our needs and providing equipment that will have an immediate, positive impact.”

The donation reflects JT’s commitment to using technology as a tool for social good, supporting organisations that deliver essential services within the community.

Laura Belo, Head of Human Resources at JT said:

“Digital technology can play a powerful role in improving care outcomes when it’s used in the right way. By providing tablets directly to Les Amis, we’re helping their teams work more efficiently while keeping the focus firmly on supporting independence and wellbeing.

We’re proud to support an organisation that does such important work in the community and to help enable care that is more responsive, person‑centred and empowering.”

The tablets were donated through JT’s Community Giving scheme, which supports local charities and organisations to harness digital technology in ways that deliver meaningful and lasting community benefit.



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JT supports Music in Action with digital tools to enhance access to music education

JT has supported Jersey charity Music in Action with the donation of four tablet devices to help enhance digital access to music education for children from lower‑income families.

The tablets will be used as part of Music in Action’s musical education social access scheme, which currently supports around 90 children whose families are in receipt of income support. Through bursaries funded by the charity, these children receive specialist instrumental tuition, small‑group learning, opportunities to perform within their schools and access to practice clubs — opening the door to creativity, confidence and personal development through music.

The addition of tablet devices will enable music to be stored and shared digitally during lessons, supporting children to read music and learn music theory in a more engaging, interactive way. The technology also allows tutors to more easily review progress, tailor support to individual needs and build skills that extend beyond music into wider learning and wellbeing.

For many of the children taking part in the programme, access to this type of digital learning tool at home would not otherwise be possible.

Naomi Mews, Treasurer of Music in Action, said:

“Music has the power to transform a child’s confidence, wellbeing and outlook, but access to learning tools is not equal for every family. These tablets will make a real difference to our students, allowing them to read music, explore theory and develop skills in a way that is fun, interactive and inclusive.

We are extremely grateful to JT for recognising the importance of digital access in music education and for helping us continue to remove barriers for the children we support.”

The donation reflects JT’s ongoing commitment to using technology as a force for positive change across the community – supporting initiatives that combine digital innovation with social impact.

Laura Belo, Head of Human Resources at JT, said:

“At JT, we believe digital technology should open doors, not create barriers. Supporting Music in Action with devices that enhance learning and development, creativity and confidence for young people is a great example of how digital can be used for good.

Music education builds skills for life, and we’re proud to support a programme that is creating meaningful opportunities for children who might otherwise miss out.”

The tablets were donated through JT’s Community Giving scheme, which supports local charities and organisations to harness technology in ways that deliver lasting benefit for people and communities across Jersey.



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JT begins island-wide 5G rollout in Guernsey with first sites now live

JT has today announced the launch of its island-wide 5G rollout in Guernsey, with the first two sites now live in and around St Peter Port.

Marking a major milestone for the island, JT is the first telecommunications provider to publicly announce that the first sites are live and 5G can be seen on compatible devices in the area.

The rollout forms part of JT’s significant investment in next-generation mobile infrastructure across the Channel Islands and signals the beginning of a phased deployment programme that will see coverage extend across The Bailiwick of Guernsey over the next four months.

Built in partnership with Ericsson, the network is being deployed as a fully end-to-end combo 4G, 5G Non-Standalone (5G NSA) and 5G Standalone (5G SA) network — the most advanced form of 5G available. This dedicated architecture enables faster speeds, ultra-low latency and greater network reliability, while creating a platform capable of supporting future innovation, new digital services and emerging technologies across the island.

As part of this enhanced network capability, JT customers in Guernsey will also benefit from Voice over Wi-Fi (Wi-Fi Calling) at no additional cost, helping to improve call quality and connectivity in indoor or low-signal areas.

Initial performance and testing indicate that the new network will deliver a significant step-change in connectivity, with improved speeds, stronger signal strength, enhanced capacity and lower latency for islanders. As seen in Jersey, the introduction of 5G marks the beginning of a new era of digital capability, enabling innovation across multiple sectors and supporting long-term economic growth.

Alessandro Bovone, Chief Technology Officer of JT Group, said: “Today marks an exciting moment as we begin bringing 5G to Guernsey. This is a significant step forward to enhance the island’s digital infrastructure and one that will unlock new opportunities for both consumers and businesses.

“While the process has taken longer than anticipated due to regulatory approvals, we are pleased to now be moving at pace and to be the first operator to deliver 5G services in Guernsey. As with our rollout in Jersey, this is about investing in the future – building a network that will support the growing demands of island life, drive innovation, and enable new technologies for years to come.”

“By deploying a full 5G Standalone network, we are not just enhancing today’s mobile experience but creating a powerful platform for the digital services and opportunities of tomorrow.”

The rollout will continue on a phased basis, with additional sites coming online over the coming months as JT works towards full island coverage. The new 5G network is designed to provide world-class connectivity that is more reliable, secure and capable of supporting increasing data demands and emerging technologies.

Islanders can track rollout progress, check coverage and find out which devices are compatible with the network by visiting JT’s dedicated 5G hub at: jtglobal.com/5g



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JT Group Announces Leadership Transition

JT today announced that Chief Executive Officer Daragh McDermott has resigned after 26 years with the business, and now in his fifth year as CEO.

Having led JT through a significant period of transformation, including the successful acquisition of Manx Telecom Group, he believes now is the right time to step aside and allow the business to enter its next phase from a position of strength.

Daragh will remain with JT throughout his notice period to support a smooth transition and work closely with the Board to ensure an orderly handover.

JT Non-Executive Director Brian Fitzpatrick will assume the role of Interim CEO with immediate effect to ensure continuity while the Board undertakes the process of appointing a permanent successor.

Andy Green, Chair of JT, said: “Daragh has made an exceptional contribution to JT for almost three decades, changing the structure and strength of the industry and helping shape JT into the strong, forward-looking organisation it is today. The recent acquisition of Manx Telecom Group represents a significant milestone, and the foundations now in place position JT strongly for future growth.

As to the appointment of Brian as Interim CEO, Andy added, “Brian’s extensive leadership experience and deep sector knowledge make him ideally placed to lead the business on an interim basis.”

Daragh McDermott said: “After 26 years with JT, and now in my fifth year as CEO, I have decided that now is the right time for me to step down.

“It has been a privilege to lead JT and to work alongside such talented and committed colleagues. I am incredibly proud of what we have achieved together, particularly the transformation of the business and the successful acquisition of Manx Telecom Group.

“JT has a strong future ahead and I leave with enormous confidence in the business, its people and its leadership team. I look forward to supporting Brian and the Board over the coming months to ensure a smooth transition.”



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JT further strengthens its circular economy

JT has today announced a series of new initiatives to further strengthen its commitment to building a circular economy – making it easier for customers to recycle devices and access more sustainable technology options.

This builds on JT’s partnership announced in October with We Buy Any Phone, which saw the launch of an online recycling platform offering customers a simple way to trade in old devices in exchange for cashback. The platform has already helped drive increased device reuse across the Islands.

As part of its next phase, JT has now introduced secure in-store recycling through a new partnership with IT Hardware Services CI (ITHSCI), enabling customers to safely and conveniently drop off old or unused devices at dedicated recycling boxes in JT’s shops. The initiative is designed to ensure devices are either refurbished, reused, or responsibly recycled, preventing unnecessary waste.

Alongside this, JT has also advanced their supply of high-quality, A-grade refurbished iPhones and pre-loved iPads. Available both online and in-store, the range offers customers greater choice at a more accessible price point – while supporting a more sustainable approach to technology consumption.

Helene Narcy, Chief Financial Officer at JT, said “We are committed to playing our part in creating a more sustainable future. By strengthening our circular economy initiatives, we’re making it easier for our customers to recycle their old devices and make more environmentally conscious choices when upgrading. Refurbished technology is a key part of that journey, offering both environmental and financial benefits.”

Stuart Moseley, Director at ITHSCI, added: “We’re delighted to be partnering with JT on this important initiative. By introducing secure and accessible recycling points in-store, we’re helping ensure more devices are processed responsibly and kept within the circular economy for as long as possible.”

Together, these initiatives form part of JT’s wider sustainability strategy, focused on reducing waste, extending the lifecycle of devices, and supporting customers and communities to make more sustainable choices.

To find out more about JT’s recycling initiatives please visit: recycle.jtglobal.com

To see the latest range of refurbished devices, please visit: shop.jtglobal.com/preloved



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JT Group and CVC DIF complete acquisition of Manx Telecom following final regulatory approval

JT Group, together with its strategic partner CVC DIF, are pleased to confirm that following all required regulatory approvals, the acquisition of Manx Telecom was formally completed on Friday 15th May.

This marks an important milestone for JT and strengthens their position as the largest full‑service telecoms provider across the Crown Dependencies, combining strong local foundations with the sector expertise and long‑term investment support of CVC DIF.

Daragh McDermott, CEO of JT Group, said: “We are delighted to complete this acquisition and formally bring two trusted telcos together. Working alongside our strategic partner CVC DIF, we now have the scale, capability and investment strength to accelerate next‑generation network upgrades across Jersey, Guernsey and the Isle of Man. Together, we will continue building resilient, secure and future‑ready digital infrastructure for our Islands.”

Andy Green, Chair of the JT Board, added: “The completion of the acquisition marks an important moment for JT, Manx Telecom and the communities we serve. This partnership is about building long‑term resilience and ensuring that the Crown Dependencies continue to have access to world‑class digital infrastructure. By bringing our organisations together — supported by the expertise and investment of CVC DIF — we are creating a stronger platform for innovation, growth and service excellence. I’m delighted to see this next phase begin, and I’m confident it will bring meaningful benefits to customers, businesses and the wider economies of our islands.”

Tom Goossens, Partner and Co-Head of the DIF Infrastructure fund strategy at CVC DIF, said: “We are pleased to see the transaction complete and to formally begin our long‑term partnership with JT Group and Manx Telecom. Both organisations play vital roles in their local markets and bringing them together creates a strong foundation for future investment in digital infrastructure. Our focus now is on supporting the group as it accelerates the rollout of next‑generation networks across the Crown Dependencies and expands its enterprise, IoT and managed services capabilities internationally. We believe this partnership is well placed to create lasting value for customers, employees and the communities we serve.”

Together, JT Group, Manx Telecom Group, and CVC DIF are building a stronger, more connected future for the Crown Dependencies and beyond, with a focus on economic growth and innovation. This transaction marks the beginning of a new chapter focused on innovation, investment, and delivering long-term value for customers, communities, and partners.

 



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Digital access helps Sanctuary Trust Residents Rebuild and Reconnect

Sanctuary Trust has received a second donation from JT’s Community Giving Scheme – ten refurbished laptops that will help men experiencing homelessness take important steps towards rebuilding their lives. This follows an earlier donation of smartphones, continuing JT’s support for digital inclusion throughout the community. 

Access to digital devices remains a significant challenge for many of the men supported by the charity, due to financial hardship.  Having the use of a laptop or phone can be the difference between feeling isolated and being in a positive position to apply for jobs, attend online training, connect with support services, and even take part in interviews from a familiar, safe environment. 

Lorna Hanby, a spokesperson for the Sanctuary Trust, said: ‘Having access to a laptop is something many of us take for granted, but for the people we support, it’s a vital step towards them getting back on their feet. JT’s generosity allows us to provide this critical access, helping individuals to rebuild their independence and digital skills.’ 

Pip Carpenter, Head of Consumer Markets and Community Partnerships at JT, commented: ‘Most of us will never experience homelessness, but sadly it’s something that affects our community. Sanctuary Trust is doing incredible work to change that, and we’re really proud to support them in their efforts to help people regain their independence.  

We know that technology has the power to transform lives. Sanctuary Trust’s approach reminds us that the impact of nowhere to call home goes beyond having somewhere safe and stable to live – it also means being cut off from the tools needed to engage with society – this donation will help people reconnect and hopefully, play a small but important part in rebuilding their sense of belonging.’ 

Sanctuary Trust provides accommodation and outreach programmes to empower those in in crisis, with support extending beyond accommodating its 30 residents across three residential properties, to outreach initiatives for former residents.  

For more information about the work of Sanctuary Trust or to support their mission, visit https://www.sanctuarytrust.org.je/.  

To learn more about JT’s Community Giving Scheme, visit https://www.jtglobal.com/community-giving/ 



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JT’s Real-Time Scam Detection Adopted by UK High Street Bank Earns Industry Award

A real-time scam detection system developed by JT has been recognised with the Credit Award for Excellence in Fraud Prevention, following its deployment by Barclays through FICO’s platform.

The award-winning solution, Scam Signal, uses live telephony intelligence to detect and disrupt social engineering scams as they happen. Integrated into FICO® Customer Communication Services and adopted by Barclays, the technology identified nine potential scam victims on its first day and is forecast to reduce card fraud losses by 6%.

This marks the first time real-time mobile intelligence data has been embedded within a UK high street bank’s fraud decisioning systems. Scam Signal connects directly to JT’s network via API, enabling FICO’s platform to trigger immediate interventions when high-risk calls are detected — helping banks act before a scam is completed.

Clare Messenger, Head of Mobile Intelligence at JT, said: “This award highlights the growing role of mobile intelligence in financial crime prevention. Scam Signal was designed to give banks a new layer of insight into scam activity. Seeing it delivers results at scale, and being recognised by the industry, is a significant milestone for JT.”

Nicola Winter, Director of Plastic Fraud at Barclays, added: “Barclays recognises how impactful this type of fraud is to our customers and have supplemented our existing fraud defences with the latest technology when we suspect customers are being socially engineered. We will then intervene to ‘break the spell’ the fraudster casts. Whilst fraudsters target all segments of society, it can be particularly harmful for vulnerable customers.”

Nikhil Behl, President, Software at FICO, said: “We are immensely proud of this award and our work with JT and Barclays. Barclays wed customer commitment with innovation, and our partnership with them is producing fantastic results. In the fight against fraud and scams, the criminals are using the most advanced technology — banks must do the same to keep their customers safe.”

JT continues to invest in mobile intelligence solutions that support fraud prevention and digital trust. Scam Signal is the latest example of how telecoms data can be used to protect consumers and support financial institutions in tackling increasingly sophisticated scams



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Jersey Heritage to Expand Access and Inclusion with New Digital Experience for La Hougue Bie Visitors

Jersey Heritage has become the latest beneficiary of JT’s Community Giving scheme. JT has donated two tablet devices to the organisation’s Education team, enabling school children and visitors to La Hougue Bie who experience physical or social, emotional, or mental health (SEMH) challenges to explore the historic site through immersive virtual tours. This initiative helps to ensure the educational experience of this significant prehistoric site is accessible to everyone regardless of their individual needs.

The virtual tour includes the site’s Neolithic passage grave, an important part of La Hougue Bie that some visitors find difficult to access physically. By offering a digital alternative Jersey Heritage has not only enhanced accessibility and inclusion to learning but also social participation. It means that when children are back at school everyone can participate in classroom discussions, and no one is left out of conversations about their shared experience.

Jon Brennan, Head of Education at Jersey Heritage, explained the importance of the donation: ‘The entrance to the ancient passage grave is a low, dark stone structure, which can present either physical, emotional or psychological challenges for some children. Engaging with the digital tour means those students unable to enter the space can still benefit from the knowledge and experience of exploring the tomb. This makes a trip to La Hougue Bie fully inclusive and puts all the students on a level playing field with their learning. For members of the community, it means they can experience everything that La Hougue Bie has to offer, even if they haven’t physically entered the passage grave.’

Around 40 school groups, including most primary schools and some secondary schools, visit the historic site every year as part of their studies. On average there are two students in each class who struggle with physical or SEMH issues and are unable to enter the passage which affects their educational experience of this Heritage site. The tablets will now ensure equal access to the learning experience.

Pip Carpenter, Head of Consumer Markets and Community Partnerships at JT, said: ‘It’s always inspiring to see how digital technology can open doors – quite literally in this case – to experiences that might otherwise be out of reach. By supporting Jersey Heritage, we’re helping to bring our island’s rich history to life in new and inclusive ways. Tools like virtual tours don’t just replicate the experience, they enhance it, offering new perspectives and deeper engagement. It’s really exciting to see how innovation can make the past more present for everyone.’

The tablets are available to all visitors free of charge on request at the ticket desk at La Hougue Bie, ensuring that everyone can access the site and appreciate the importance of La Hougue Bie and its role in the island’s rich history.