Pay Monthly
Pay As You Go
JT My Account Portal Account
How do I get my free 'JT My Account' app?
- Start by creating your online account. You’ll need your JT account number (at the top of your bill) and your email address.
- Follow this link https://secure.jtglobal.com/ and select ‘Register Account’
- Download your 'JT My Account' app for free.
- Free
- View your device rental info: monthly charge and date of final payment
- View and pay your bills
- View your future charges
- View your itemised usage
- Set usage alerts
- View your used and remaining service allowance
- Test your Wi-Fi or mobile network performance with our built in SpeedChecker
- Add bolt-ons
- Use 'Parental Controls' tool to manage your home network
- Livechat your account queries to our JTHelp team
I've forgotten my 'My JT Account' app password?
- Visit secure.jtglobal.com
- Click ‘Forgot password’
- Enter the email address you used to setup the account initially
- If you have set up a security question, you can use the ‘Answer secret question’ and reset password function’. Simply answer your secret question correctly to reset your password.
- If you have not set up a security question, please use the ‘Send me a pin via email’ function. This will send you an email with a four-digit PIN. Please enter this on the next page along with a new password and click ‘Recover’.
- You will then be logged in with your new password.
What does the dashboard of my 'My JT Account' app show?
- Outstanding balance: This is the amount to be paid, but if you pay by direct debit it'll be taken on the direct debit date.
- Issued: This is the date your bill is calculated.
- Due: This is the date your bill is due to be settled by.
- View Bills: Click here to view your monthly bills.
- Live Chat with Us: Chat to our JT Help team if you've got an account query.
- Usage Charges:Any charges acquired during this current billing period which you’ll see on your next bill. The table shows charges for minutes, data or texts using either mobile, roaming or home services.
Which devices are compatible?
Apple iOS 8 and above
Android 4.0 and above
How do I get my free 'JT My Top Up' app?
To get the app, please follow the following instructions:
- Search for ‘JT My Top Up’ in the Apple App Store or the Android Play Store and download the app to your device.
- Enter your JT Pay As You Go mobile number.
- Wait for your confirmation text message and use this as your login.
- Free
- View your 'free bundle' balance
- View your credit balance
- Top-Up your account
- View your top-up history
- Test your Wi-Fi or mobile network performance with our built in SpeedChecker
How do I get my free 'JT My Top Up' app?
To get the app, please follow the following instructions:
How do I top-up using the 'JT My Top Up' app?
1. Open your app
2. Select menu and press 'Top Up'
3. Choose your top up amount and pay
What does the dashboard of my 'JT My Top Up' app show?
Which devices are compatible?
Apple iOS 8 and above
Android 2.3.3 and above
Creating an account
- Head to the JT My Account Portal by typing secure.jtglobal.com into an open web browser.
- Click ‘Register account’.
- Enter the following details: a. Your JT Account number b. Surname as it appears on your bill c. A number listed on your account (Mobile or Landline) d. Your email address e. Create a password
- Click ‘Register’
Forgotten your password?
- Head to the JT My Account Portal by typing secure.jtglobal.com into an open web browser
- Click ‘Forgot password’
- Enter the email address you used to setup the account initially
How to view your bills in the JT My Account Portal account
- Head to the JT My Account Portal secure.jtglobal.com and ‘Login’
- On the homepage, underneath the outstanding balance amount you will see a ‘View Bills’ button
- Please click ‘View Bills’
- Next, you will see an overview of your most recent bills
- Click on the ‘Reference’ number for the particular bill you would like to view in more detail
- You will be offered several options. Please choose the one best suited to your requirements
- ‘View Bill’ will download a pdf. Version of your bill to your device
- ‘Pay Bill’ enables you to securely pay, or part pay your bill
- ‘View Bill Usage’ will provide you with a service activity summary for that particular billing period
- You can return to your JT My Account Portal account homepage at any time by clicking on the JT logo in the top left corner of your screen.
How to add/remove a Bolt-On in the JT My Account Portal account
- Head to the JT My Account Portal secure.jtglobal.com and ‘Login’
- On the homepage click ‘My Services’
- Select the number you wish to add a Bolt-On to
- Now click ‘Bolt-Ons’
- From the list of available Bolt-Ons, please select which Bolt-On you would like to add to your service
- Click ‘Add Bolt-On’
- Your screen will return to the ‘My Services’ homepage and you’ll see confirmation that the chosen Bolt-On has been added
- To remove a Bolt-On, please follow steps 1 – 5 and from the list, click ‘Remove Bolt-On’, and your screen will return to the ‘My Services’ homepage with confirmation that the chosen Bolt-On has been removed.
How to view Bill Itemisations in the JT My Account Portal account:
- Head to the JT My Account Portal secure.jtglobal.com and ‘Login’
- In the top navigation bar click ‘Billing’
- Select the reference number of the bill you wish to view the itemisation for
- Now click ‘View Bill Usage’
- This open a screen displaying the service activity for that particular billing period.
- If you are interested in a particular service, you can use the ‘Usage’ and ‘Service’ drop down bars to filter your view of ‘Voice’ (calls), ‘Text’ or ‘Data’ for the chosen service.
- You can convert the itemisation into a spreadsheet by clicking ‘Export to CSV’, and a separate file will be downloaded to your device for you to review.
How to pay a bill in the JT My Account Portal account
- Head to the JT My Account Portal secure.jtglobal.com and ‘Login’
- On the homepage, underneath the outstanding balance amount you will see a ‘Pay Bill’ button.
- This will take you to the ‘Bill History’ page.
- Now click ‘Pay Bill’ and a payment screen will appear.
- Remember, you can pay the outstanding balance in full, or pay a partial amount.
- Please enter the amount you wish to pay and your cards details.
- Click ‘Pay’
- Confirmation of payment completion will appear.
- Your outstanding balance will be updated to reflect the payment that you have just made.
- Remember, if you make a payment online less than 3 working days before the date of your next bill, the total of that bill will not take into account the recent payment and may therefore be more than you were expecting. Please always refer to your online account’s Outstanding Balance displayed on the homepage for the current balance owed.
How to view your monthly usage plan and allowances in the JT My Account Portal account
- Head to the JT My Account Portal secure.jtglobal.com and ‘Login’
- Click ‘My Services’ in the top navigation bar.
- Select the number you wish to view the used and remaining allowance for.
- The left hand side of the screen will show you how much of your monthly allowance you have used and remaining allowance up until the date of your next bill.
How to set up a service Usage Alert in the JT My Account Portal account
- Head to the JT My Account Portal secure.jtglobal.com and ‘Login’
- Click ‘My Services’ in the top navigation bar.
- Select the number you wish to set a usage alert for
- Click ‘Usage Alerts’
- If you’d like to receive a usage alert via text message, please add the mobile number you’d like the SMS Usage Alerts to be sent to underneath the line ‘Send SMS alert to’.
- If you’d like to receive a usage alert via email, please add the email address you’d like the email Usage Alert to be sent to underneath the line ‘Send email alert to’.
- Click ‘Add Alert’
How to view device contract details in the JT My Account Portal account
- Head to the JT My Account Portal secure.jtglobal.com and ‘Login’
- Click ‘My Services’ in the top navigation bar.
- Select the number on your account that has the device associated with it.
- Click ‘My Devices’.
- An overview of the device contract details will be displayed; showing you the monthly device payment and the date of the final payment for each device.
- If your overview says ‘Device Available’ you can add another device and pay it off over 12-36 months. To do so, click the wording and you will be taken to our online shop where you can select your chosen device and follow the standard checkout method.
e-Safety
Helping you stay safe on the internet
There are certain measures you can take to ensure you and your family are safe when using the internet, such as by keeping personal information safe and setting up technical parental controls.
Click here to check all our e-Safety tips >