Reed Conservation Tom Noel
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JT support for National Trust conservation

A team of volunteers from JT have joined others reconnecting with their island’s natural beauty last week swapping their desks for a day of volunteering for the National Trust in Jersey.  The team helped maintain bird hides and reed beds in St Ouen.

Six members of JT’s new sustainability team supported the Trust with habitat restoration and enhancement of the bird hides and reeds at Les Mielles de Morville. It’s part of JT’s commitment to our local environment and community and our desire to help support the wellbeing of islanders.

Jon Parkes, Lands Manager for the National Trust for Jersey, said: “Like everyone, the Trust has had an unusual year with plenty of challenges, but we are lucky enough to work with lots of corporate partners and groups. This year has seen the countryside, including National Trust sites, busier than ever, as people rediscovered the island they knew and discovered parts they never knew existed. We are delighted that people are reconnecting with nature and really valuing what we have here in Jersey. Support for the Trust from local businesses like JT is really meaningful. Especially in difficult times like these, when we all need to work together for the benefit of our community and island.”

The National Trust is continuing with its busy programme of conservation and management work at its sites across the island.

Tom Noel, JT’s Director of Corporate Affairs and Sustainability said: “JT is actively pursuing our new strategy which puts our planet, our people and our community at the heart of everything we do. It’s not only about reducing carbon emissions, it’s also about how our people are embracing sustainability, coming up with their own ideas for green initiatives and supporting local organisations such as the National Trust. Seeing our volunteers so passionate on such a worthwhile project like this, demonstrates their genuine commitment to making a real difference. These projects are great for team building, exposing people to new experiences and really helping to keep our environment at the forefront of all our minds, helping to maintain and protect our island for future generations – plus, it’s something we really enjoyed.”



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JT host virtual breakfast with Santa

It’s been a year where many of us have had to adapt and it’s no different in the North Pole where Santa and his trusty team have embraced technology and come up with new ways to see and hear from children all over the world.

Sadly, Santa can’t make his usual stop at the JT shop this year, so he and his busy Elves have teamed up with JT to provide a live feed to Santa’s home on Facebook making sure children across the Channel Islands won’t miss out.

Mrs Claus, who manages Santa’s very tight schedule has come up with a great idea. To make sure no time is lost making presents, Santa and his elves will chat to children while they take a break for breakfast. It will be a chance for parents to gather their little ones between 9:30 and 10:30 on each of the Sunday’s – 6th, 13th and 20th – in December to speak to Santa who will be live from his home in the North Pole, sharing in the magic of Christmas together.

Tamara O’Brien, Group Head of Marketing, Brand and Customer Experience, said: “Meeting Santa is one of the most magical experiences children can have at Christmas. It’s an annual tradition that we had to help make happen and we were so pleased when together with Santa’s team we found a solution so that local children can see and speak to Santa virtually. Things may look a little different this year, but we are so pleased that we can help keep everyone connected this Christmas.”

Parents and children will be able to type their questions and present requests live on the Facebook stream and, with the help of one of his elves, Santa will respond.

There is no need to book. Simply register interest via Facebook Live events on the JTSocial page. Reminders and updates will be sent to those that register.



JT and Macmillan Jersey
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JT supports Macmillan Jersey in raising over £23,000

The 27th September marked the end of Macmillan Jersey’s ‘Get together for Good’ events week with JT. The week was all about encouraging people in our community to come together virtually or in person, whist adhering to government advice, to support the local charity. Throughout the week there were movie nights at The Savoy Hotel, a virtual corporate quiz, customer games in De Gruchy, various coffee mornings, a pre-loved and new clothes sale and a virtual yoga session amongst the events organised.

Islanders were encouraged to either attend an organised event or host their own. Macmillan Jersey have been blown away by how many islanders embraced the concept and really engaged with the week of activities to support them in their effort to raise much needed funds. To date, the fundraising total for the ‘Get together for Good’ week is over £23,000.

Steph Gibaut, Head of Fundraising at Macmillan Jersey said “We truly can’t thank everyone that took part in our ‘Get together for Good’ week enough. We are so humbled by the generosity and support of the people of Jersey. All our events have been cancelled this year so the money raised from this event is greatly appreciated and will allow our cancer support team to continue supporting local people affected by cancer. A huge thank you from everyone at Macmillan Jersey must go to JT and their people, without their support, expertise and commitment this week would not have been possible.’’

Tamara O Brien, Group Head of Customer Experience for JT, said: “Every year we ask our people to choose a charity for us to support and this year, driven by one of our own Macmillan Volunteers, we put our hearts and minds behind Macmillan Jersey. We all know someone who has been affected by cancer, and with each person’s experience there is a story. For many islanders Macmillan Jersey plays a huge part in their story, supporting them and their loved ones in good times and bad. Now was the time they needed our help as a community, and I’m so pleased that so many of us came together to raise so much money for such a worthy cause. It was our privilege to be part of a new and inspirational fundraising challenge that raised awareness, raised funds and importantly, raised a lot of smiles. ‘’

MacMillan Jersey helps people with all types of cancer and has provided over 3000 support sessions in the last 12 months alone.

To find how to donate visit www.macmillanjersey.com



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JT wins silver at national awards for putting customers first

JT has won Silver at the UK Customer Experience Awards, the biggest ‘CX’ event of its kind in the world. The win for JT’s Customer Experience and Marketing Team adds to the two major awards won in August and once again, JT was up against tough competition from household names such as BT who took Bronze in the Use of Insight and Feedback – Programme category.

The category recognises organisations whose initiative has driven cultural change and achieved extraordinary CX as a result.

The judges were impressed with the way the team at JT listens to and uses the feedback from customers to improve services, products and communication. JT started a programme five years ago to improve customers’ experience as it transformed the business from an on-island telecoms provider to a world-class communications brand, pioneering digital technology supported by a first-class customer experience.

Graeme Millar, JT’s Chief Executive Officer, said: “Winning Silver when up against big companies like BT is a huge testament to the talent and dedication of our teams. We put the customer at the heart of everything we do, and the comments and suggestions we receive, whether positive or critical, help us make sure we are delivering what they want. We are delighted and thrilled that the way we value the good relationship we have with our customers has been recognised in a national award, especially given the importance of telecoms this year.”

Tamara O’Brien, Group Head of Marketing, Brand and Customer Experience, said: “Our people know how important it is to have good face-to-face contact with our customers, and while that has been difficult this year, we have found ways of reaching out so that we know what their needs are and how we can help. We work hard to make sure we deliver a great service and a lot of that is about listening to and learning about the people that use our services and products. We have had a huge amount of contact from our customers this year, and our teams adapted and, in some cases, changed roles to make sure we were able to respond to any problems and questions as quickly as possible. We are immensely proud to have come so far from when we started our customer focused strategy, making JT more than just a job for our people.”

The Customer Experience Awards, now in its tenth year, celebrates the work of CX professionals from around the world. Virgin Money and InMoment won Gold, JT Group won Silver, with BT Consumer winning Bronze.



Macmillan JT Get Together For Good
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MacMillan Jersey and JT launch the 7 day ‘Get Together for Good’ campaign

The annual fundraising day for MacMillan Cancer Support Jersey is changing this autumn with a challenge to use 7 days to make a real difference. This year Macmillan Jersey are asking us to help them to continue to help our loved ones, and with JT are launching the ‘Get Together for Good’ campaign.

‘Get together for Good’ is a week of activities and challenges running from 21 to 27 September. Each event is about bringing friends, colleagues, classmates and families together, either online or in person. Making every day and every event unique by uniting the whole community, for one week, to make a change.

MacMillan Jersey receives no funding from MacMillan UK and relies on the donations and generosity of islanders to provide much needed services for local patients and their families. With JT’s help, the charity hopes that a refreshing approach to fundraising, allowing everyone to personalise their day, will help raise the funds needed to maintain their services.

Local businesses, eager to play their part, have really embraced the idea, providing prizes for the bumper prize draw and pledging donations for purchases made towards group events.

Lauren Perchard-Rees, Chief Executive of Macmillan Cancer Support Jersey, said: “We felt that 2020 was the year for change and with the creativity and passion of the JT team, we decided to give people loads of opportunities to get together to raise money for our work. Every penny raised here, stays here, in Jersey, helping not only cancer patients but also their support network of family and close friends. The Oasis cancer support centre alone costs over £300,000 a year to run but we need more than that to continue our work with patients, especially this year as our fundraising is 50% down on previous years.”

Tamara O Brien, Group Head of Customer Experience for JT, said: “We know that in small communities such as ours in the Channel Islands, the chances are that most of us will know someone affected by cancer. By supporting MacMillan Jersey, we have helped turn the traditional one-day fundraiser into a week of fun that can be done online or in groups, giving everyone plenty of options including staying at home to having small gatherings. There will be links to downloadable invitations, suggested movie lists, bunting and posters, all to help spread the message of supporting the brilliant and vital work of MacMillan Jersey.”

MacMillan Jersey helps people with all types of cancer and has provided over 3000 support sessions in the last 12 months.

To find out more about the ‘Get together for Good’ week, how to become a partner and how to donate visit www.macmillanjersey.com



JT Golf Flags
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Technology comes to the fore to help raise money for Autism Jersey

Island golfers will once again be teeing off at La Moye Golf Club on Friday 21 August to support Autism Jersey, sponsored by JT. This year, the event lunch and prize giving will be hosted across the La Moye Clubhouse and the Royal Channel Islands Yacht Club in St Aubin to ensure strict compliance with COVID-19 measures, with the two venues being digitally linked using the latest audio-visual technology powered through JT’s full-fibre network.

Nick Winsor, Chairman of Autism Jersey, said: “I would like to thank JT and Delta Events for responding so quickly and working within the restrictions to make sure our two lunch venues will be linked via video screens. Thanks to their technology and expertise, all the players and supporters will be able to see and hear the prize giving and speeches, including from the Lieutenant Governor. We know that the COVID-19 pandemic has affected charities everywhere, but the funds raised will go directly towards developing a bespoke centre for supporting those on the autism spectrum and a permanent home for the charity that we are working with Andium Homes to deliver.”

Daragh McDermott, JT’s Managing Director, added: “Our partnership with Autism Jersey goes from strength to strength and we’re immensely proud to have this long-term connection with an organisation that does such vital work in our community. We want to continue to help the charity provide support to islanders so that they can lead lives that are fully included in our society. COVID-19 presented us with new challenges on holding this event, but we enjoy a challenge and I am really pleased we’ve all been able to work together to make sure it will run as smoothly as ever.”



DXA Winners JT
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Jersey’s digital talent wins 2 major awards

Jersey’s digital talent was recognised among the winners of the prestigious UK Digital Experience Awards with JT’s Customer Experience and Marketing Team winning two major awards against tough competition from UK and Global household names such as BT, EE, ASDA and The Very Group. The team gained the Silver Award in the ‘Best Digital Marketing Campaign’ category and a Bronze Award for Customer Experience programmes in the ‘Use of Data Analytics & Insight’ category.

JT’s 2019 Christmas digital marketing campaign was praised by judges for the use of Snapchat and Augmented Reality technology to create a festive virtual town blending the online world with the traditional retail environment securing Silver Award to BT’s gold. Working closely with two local digital businesses, Comnexa and Continuum, the methods JT introduced to measure, track and analyse customer feedback to drive change and improvement earned a Bronze Award for ‘Use of Data Analytics & Insight. These awards have secured recognition of the talent Jersey has to offer, alongside some of the biggest companies in the UK digital market.

Graeme Millar, JT’s Chief Executive Officer, said: “Having worked in many global organisations, I understand the challenges of being judged alongside large-scale international brands like BT. The fact that Jersey and JT made it to the shortlist shows just how far our teams’ achievements are being recognised. We were certainly walking amongst giants and I’m proud of the individuals whose innovation, creativity and vision will help shape our digital leaders of tomorrow. It is another example of how, with the support of organisations like Digital Jersey, our world beating local talent is being developed.”

Tamara O’Brien, Group Head of Marketing, Brand and Customer Experience, said: “I’m very proud my team were initially shortlisted given the competition, however, to go on and win these awards in both categories was a genuine surprise. The judging of all the entries was intense and it’s thanks to the dedication of my small local team that we were ranked so highly amongst all the companies there. We are always looking at ways to improve our service and evolve our offers to better meet our customer needs. This recognition demonstrates the success we can achieve, together, by adopting a customer first focused approach.”

The 6th UK Digital Experience Awards recognised the greatest accomplishments from the UK’s digital sector, evaluating entries from businesses of all sizes and across multiple sectors. Previous winners of the Awards have included Three, EE and Sky. This is the second consecutive year JT has been recognised as part of these Awards, receiving a Silver Award in 2019 for ‘Best App’.



DXA Awards Shortlist - Tamara OBrien
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JT marketing and digital expertise in the running for two major awards

JT’s Christmas digital marketing campaign and the way data and insight is used to measure how customers rate their experiences have put JT on the shortlist for two national awards alongside some of the biggest names in the technology world.

The UK Digital Experience Awards has shortlisted JT in two categories – Best ‘Digital Marketing Campaign Initiative’ and Best ‘Use of Analytics and Insight’, alongside global household brands BT and EE.

JT’s ‘Step Into Christmas Together’ campaign which used Snapchat and Augmented Reality technology to create a festive virtual town has earned JT a place as one of five finalists. The campaign brought the highstreets’s magical appeal of Christmas to customers digitally, resulting in an 86% increase in online sales for the period. JT was also recognised for the changes it has put in place to collect customer experience data, allowing it to drive further improvements and channel more benefits back to its customers. As part of JT’s data analysis, it introduced ‘JT Voice’, an online feedback forum which has seen nearly 1,800 members register in the 12 months since it was launched.

Tamara O’Brien, Group Head of Marketing, Brand and Customer Experience, said: “I am thrilled that our team stands shoulder to shoulder with those in huge international companies like BT and EE. To be shortlisted for these prestigious awards is evidence of the hard work they put in every day, ensuring that the information we gather is used to deliver the very best possible service to our customers.”

This is the 6th year of the UK Digital Experience Awards and the first year in which it will be held entirely online. Judging of the finalists is due to take place on Thursday 16 July.



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Intelligent Sustainability for homes and businesses thanks to JT’s acquisition of technology automation company Zero1

JT has recently expanded its intelligent engineering and home automation service offering by acquiring Jersey-based company, Zero1.  Founded in 2010, Zero1 made its name as a leading designer and supplier of environment and entertainment automation systems for homes and business in the Channel Islands.

Partnering with industry-leading manufacturers and using Jersey’s world-class full-fibre network, Zero1 designs and installs intelligent lighting and shading, security, heating and entertainment systems which fit seamlessly into homes and businesses. As more homes become workplaces and home schools, they need to be capable of running the smart applications and connected devices needed to keep our lives and economy going. Zero1’s tailor-made solutions combined with JT’s world-class fibre network and resources, will support making those places more efficient, comfortable, economic and sustainable.

Daragh McDermott, Managing Director of JT Channel Islands, said: “JT’s purpose is to connect our customers and enable their sustainable future. We have a proven track record in bringing products and services to market before our competitors, and Zero1 provides us with an opportunity to move into the exciting and growing world of ‘Smart’, automated and sustainable living.  Having one of the fastest broadband networks in the world, JT and Zero1 can now bring our solutions past the router into homes and businesses, improving sustainability, efficiency, comfort and productivity.   Services like this rely on the superior connectivity our fibre network provides and this is just another way of maximizing the potential of our islands network.

“Amongst many benefits of this joining together, will be combining the knowledge and design expertise of Zero1 with the engineering resources and capabilities of JT.  For example we can now use green technology to create sustainable buildings that keep track of our energy and water consumption and then decrease it through automation and connectivity.  This will reduce environmental impact, contributing to the island’s target to be ‘carbon neutral’ by 2030.”

For more information on Zero 1 visit www.zero1.je



Macmillan Jersey volunteer
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JT provides Macmillan Jersey with lifeline digital equipment to continue supporting vulnerable islanders

Research from Macmillan Cancer Support in the UK shows an estimate of around 2,000 people a week are going undiagnosed and nearly half of cancer patients have had their treatment changed, cancelled or delayed due to the coronavirus pandemic. Macmillan Jersey wants to remind islanders that health services are still open for other concerns and conditions too. With JT’s help, the local charity has made various operational changes and by using the powers of technology has continued helping islanders and their families at home and away throughout.

To be able to support Jersey patients and their families from a safe distance, JT has helped Macmillan Jersey by providing the charity with Cloud PBX technology, a phone system accessed through the internet, which enables the Macmillan Team to work remotely and continue emotional support and wellbeing services for patients and their families.

To make sure families stay connected to their loved ones while they undergo treatment and care away from home, JT will be loaning a number of basic mobile phone which will have incoming and outgoing calls and texts included free of charge. JT will also be loaning some portable mobile Wi-Fi devices which connect to the patient’s loan mobile phone to enable the use of free Wi-Fi.

Lauren Perchard-Rees, Chief Executive of Macmillan Cancer Support Jersey, said: “We are so thankful to JT for providing this lifeline equipment for our teams and patients to remain connected. It will make a tangible difference to their lives and improve the overall wellbeing of patients separated from loved ones due to self-isolating or ongoing treatment. Cancer affects the lives of so many of us, in so many challenging ways and we’re grateful at Macmillan Jersey that we can continue to operate. Charities have been hit hard due to Covid-19 and we need the support of our local community to enable us to continue helping islanders and their families living with and beyond cancer.”

Tamara O Brien, Group Head of Customer Experience for JT, said: “Part of our purpose at JT is keeping our customers connected and doing the very best we can for our people and our communities. We are all proud to support Macmillan Jersey, helping them to maintain their services in supporting islanders living with cancer and keeping patients in touch with their families. We know now more than ever how vital digital technology is, which, for many has been the only way of communicating with family and friends during lockdown. During such challenging times, it’s important we help those most vulnerable and raise awareness of the excellent work Macmillan Jersey does in caring for our loved ones within our community.”