JT Progress Report 2020

JT publishes 2019/20 Progress Report

St. Helier, Jersey: the JT Group has released its annual update report detailing progress over the last 12 months, as it continues to support its local communities through the Covid-19 pandemic. Over the last eight weeks JT has doubled the minimum broadband speeds (from 500 Mb/s to 1Gb/s) for all fibre customers at no cost, to help them work, and stay connected at home, as well as extending that network to more of those islanders who previously only relied on a landline.

Overall, the Report details a stable financial performance over the last 12 months, with revenue, profits and dividends to JT’s owner, the Government of Jersey, remaining broadly on a par with previous years.

The 2019/20 Progress Report mainly focusses on the last full calendar year before the pandemic changed the way many people across the world are living their lives, and JT has a formal requirement to publish it at this time every year. The Group’s CEO & Chairman, Graeme Millar & Phil Male, have also written a special introduction to the document which sets out how JT has responded to this time of national emergency.

JT Chairman, Phil Male, commented: “We know that our customers and stakeholders have more on their minds at the moment than JT’s performance, however we hope they will find this review of the last twelve months interesting and informative.

“Clearly it mainly focusses on the year before the Covid-19 pandemic, which was another strong one for the Group, as we continued to invest heavily in Channel Island networks. This investment has stood islanders in good stead now so many of us are working from home, and using technology to interact with family, friends and colleagues.

“2019 was also a year when we upped our investment in emerging technologies such as the Internet of Things, Cyber security and 5G. I would like to take this opportunity to thank all the team at JT for their continued hard work and commitment, not least in recent weeks when despite the worrying global health situation, they have worked tirelessly to ensure islanders can stay connected.”

CEO Graeme Millar added: “I’m proud of the way JT has played its part in recent weeks to help its communities deal with the disruption posed by Covid-19. It has been a tough, worrying and uncertain time for many of our customers which is likely to continue for a while yet.

“Our teams and networks have responded very well indeed to the challenge. We have also done what we can to financially support our customers who may be finding it tough, such as by suspending all charges for late payments, or going over broadband usage limits, offering better terms to suppliers and providing local landline calls for free. Throughout this period JT will be calmly focussed on its core role: to make sure the islands, our people, and our businesses, stay connected.”

You can read JT’s Progress Report 2019/20 and Financial Statements by clicking here.

EVie environmentally sustainable e-bikes

JT Supporting the Green Transport Revolution

A fleet of environmentally sustainable e-bikes and e-vehicles are being kept on the road thanks to the award-winning mobile network and technology developed by JT.

JT’s IoT (Internet of Things) division worked with the team at EVie while it was testing its e-bikes in Europe, and now provides the smart data connectivity that’s needed in all of its e-bikes and electric vehicles used on Jersey’s roads.

That technology is used by EVie to track the location and status of the entire fleet enabling it to keep its emission-free cars, vans and bikes moving 24 hours a day, 365 days a year. It allows customers to simply use the apps to locate their nearest e-bike or to hire an electric car or van, wherever they are in the island.

Tom Noel, JT’s Director of Corporate Affairs and Sustainability, said: “Supporting the environment and helping drive sustainability for our community are at the heart of what we do at JT. With our growing global network and our skills within IoT technology, we’ve been able to help find a viable and innovative way to change how we, as a community, think about transportation. Working with an organisation like EVie that shares our values, fits perfectly with JT’s purpose of connecting our customers to their sustainable future.”

Customers simply download EVie’s Freebike app or the EVie Car app, register and follow the process to start using one of the green machines, and in response to the COVID-19 crisis, EVie is providing 50 of its e-bikes free of charge to healthcare workers as part of its #EVieWarrior campaign. The fully electric, long range bikes can shorten the commute time for key healthcare workers.

Gavin Breeze, Director at EVie, said: “Among our aims at EVie is to convert Jersey into an all-electric island, reduce congestion on our roads and in car parks and promote healthier lifestyles. Being able to link into JT’s world-class mobile network has been key to the success of this project. Having the input from JT’s experts available on our doorstep meant we were able to launch both our electric vehicle and e-bike services with ease.”

Mac Millan Cancer Support

Communications boost for local cancer charity, with JT partnership

JT’s 600 plus people have always played a key role when it comes to choosing which charities will benefit from their annual fundraising and volunteering activities.  Having people with an active interest in their communities means they have strong connections to organisations that make a real difference.

This year, across the seven global locations where JT have an office, people unanimously decided in their annual ballot that charities which support people living with cancer and their families would be the focus of their giving and support in 2020.   The Jersey office has chosen Macmillan Cancer Support Jersey, who offer support to anyone affected by cancer in the island, and their team in Guernsey will partner with Guernsey Cancer support.

Lauren Perchard-Rees, Macmillan Jersey’s Chief Executive said: “We are delighted to be partnering with JT, a team that is clearly passionate about being part of what we do. With their digital expertise and telecoms infrastructure, we are hoping to take our fundraising to a new level, using automated donations and planning ‘drop-in’ sessions in JT’s Queen Street store.   Over half of those that use Macmillan Jersey’s services are friends and family of people who have been diagnosed. Together with JT, we will be helping keep families connected to their loved ones while being away from home for treatment and care.”

Tamara O’Brien, Group Head of Customer Experience said: “With nearly 2,000 cancer diagnoses a year in the Channel Islands, the chances are we all know someone, likely more than one person, who has been affected in some way by this disease.

“For this reason alone, we are all fully committed to supporting Macmillan Jersey and Guernsey Cancer Support as they care for our loved ones. It’s important to us that we get involved with causes that are dedicated to helping others because without additional support, many services would not be so readily available.”

Helping local charities and initiatives is embedded into JT’s culture; it’s a great way to bring people together and give back to the places we call home. We will be working with Macmillan Jersey and Guernsey Cancer Support to make the best use of our expertise to help develop their digital patient services and make a positive impact where it is most needed.

Over the past 12 months, JT teams have raised over £21,000 for charities around the world also supporting our Australian colleagues in the aftermath of the recent devastating bush fires.

Check our latest JT Presents video featuring Macmillan Cancer Support > 

Balcony Gigs 2020

Balcony gigs announce line-up for this year’s summer festival of free music

Cobo Bay Hotel’s Balcony Gigs are synonymous with summertime in Guernsey. The popular series of family-friendly, live outdoor music events sponsored by JT is back, with tributes to music of the past and present that will bring our shores to life.  Every year, legendary tribute acts supported by talented local bands have created memorable long weekends of free entertainment, becoming a firm favourite in the Guernsey Holiday calendar.

This year’s series kicks off on Sunday 3 May with a tribute to the kings of English Ska music, Madness. Throughout the summer six events are planned, with the last act taking to the balcony on Sunday 30 August. As in previous years, the events will also raise money for the Guernsey Cheshire Homes and Guernsey Cancer Support, JT’s chosen charity for 2020.

JT’s Deputy Managing Director in Guernsey, Tamara O’Brien, said: “It just wouldn’t be summer without Guernsey’s famous balcony gigs.  For almost a decade we have partnered with Cobo Bay Hotel, bringing islanders and visitors together to enjoy a whole summer of free music from May to August. This year we have another great line up of tribute acts and my family and friends have already ‘saved the dates’.  Many of us may be planning to spend the Summer on our beautiful island this year and these events give us all something to look forward to.’

Our JT team will be at the events helping liven up the music with our famous JT biodegradable / re-usable freebies.  We will also be livestreaming from the bay at every event, interacting with the crowd and the bands across all our social channels.

David Nussbaumer, organiser of Cobo Bay Hotel’s Balcony Gigs, said: “Our long-term partnership with JT means we can secure some of the best tribute acts on the scene. Together we have been providing memorable community events that don’t involve travel or a ticket cost and we promise 2020 will be another great summer of music, sun and fun for all the family.”

We know how lucky we are to enjoy events like these in such beautiful surroundings and would ask that everyone attending remembers to play their part to help ensure that Cobo Bay remains litter free by collecting and taking home their rubbish.

About JT

JT Core Network essential maintenance in Jersey

Please note, a software upgrade to the fixed landline and broadband network will take place in phases over the next few weeks.

The work will take place between midnight and 06.00am on Wednesdays and Thursdays from 13th February to 12th March, covering different locations on each occasion, details can be found here.

During this maintenance users will be unable to make or receive landline calls for a maximum of 15 minutes.

Note: the mobile network will continue to work, however some users may experience reduced coverage.

Any customer without a mobile phone, who is concerned about this short outage can contact JT on 882882 or visit our retail store to request a loan mobile phone for use over this time.

These planned works are part of JT’s on-going commitment to provide a high quality, reliable and secure service to our customers.

JT will post the locations of each planned works and any updates or changes on our Service Announcements webpage.

JT supports Digital Ace in helping families growing up in a Connected World

JT’s retail team will be manning an exhibition stand at this year’s Digital ACE event organised by Digital Greenhouse on Saturday 8th February between midday and 5 pm at Beau Sejour.

This popular annual event takes place ahead of National Safer Internet Day, attracting high numbers of visitors keen to know more about the latest technology and e-safety advice, numbers are expected to exceed last year’s attendance of 3,000 throughout the day. The exhibition features many of Guernsey’s leading tech and digital organisations under one roof, providing both adults and children with a fun interactive day out to learn about e-safety in today’s digital world.

The JT team have lots of information to share about how best to use electronic devices and the Internet, which will empower families to learn, explore and manage their online lives in a positive and safe way.

Visitors to the JT stand will be able to try out the latest gaming console from Nintendo, which is a real example of how modern technology can help with creativity and development. We also have a competition to win a Nintendo Switch and Labo VR Kit, which is a series of DIY kits for building, from cardboard, your very own Toy-Con creations. This is about encouraging children to build and learn in both a virtual and a real environment, encouraging both ‘real world’ manual dexterity as well as virtual gaming skill.

Tamara O’Brien, Deputy Managing Director JT (Guernsey) commented:

“As a parent of a young daughter myself I’m also focussed on finding the right balance between our connected lives and our real lives.  Increasingly our schools encourage homework to be completed online and of course technology is firmly embedded into our education and school systems.  So, this show is a great way to discover the latest technology, understand how to maintain that balance and hear the latest thinking on helping our children stay safe online.”

For anyone who can’t join us at Digital ACE, JT’s High Street shop team are always happy to see people instore and help with useful information and friendly advice on the latest range of technology and help customers with enabling Internet routers to block certain sites, or seeing first-hand the devices we have available to help them stay in control online

All JT’s advice and guidance is available online at: https://www.jtglobal.com/global/e-safety/

Daragh McDermott, Corporate Affairs Director at JT

Broadband speeds to double to a minimum of 500 Mbit/s for all broadband subscribers

Being recognised during 2019 as the first jurisdiction in the world to make full-fibre available to every broadband user and being listed as the third fastest country/territory in the world in terms of broadband speeds was a huge milestone for JT and Jersey.[1]

The next stage in the JT published roadmap is to further increase the minimum speeds available to all subscribers. We are therefore pleased to announce that the JT network will be using its full-fibre network to deliver an increase to minimum broadband speeds from 250 Mbit/s to 500 Mbit/s for all subscribers.

Our engineers will be starting this work on Monday 13th January 2020 and then steadily introduce the increased speeds for all users over the course of that week.

Daragh McDermott, Corporate Affairs Director at JT commented: “Since we commenced our programme of installing full-fibre to replace all copper connections in Jersey, we have committed to a path of increasing the speeds delivered across that network. This is the next step in that process and will be welcomed by customers to match their growing demand for enabling their connected lives.”

Senator Lyndon Farnham, Jersey’s Minister for Economic Development, Tourism, Sport and Culture and Deputy Chief Minister said “This is good news and reflects well on Jersey as we enter a new decade very much on the front foot in this sector. We have invested in a unique asset on the island, which places us well ahead of most places in the world for high speed connectivity. It is therefore pleasing to see JT pressing ahead with its plans to maximise usage of this important fibre infrastructure asset.”

[1] https://www.cable.co.uk/broadband/speed/worldwide-speed-league/

JT selected as Prime Partner to support Guernsey’s digital future

JT has been selected by Agilisys to help deliver an ambitious 10-year programme to transform Guernsey’s digital services and signed a formal partnership agreement on this at the end of November.

In 2019, after a rigorous 3-year tender process, Agilisys entered into contract with the States of Guernsey to modernise their IT systems and transform and digitise public services. This will mean better access to Services for Islanders and greater operational efficiency for the States of Guernsey as part of the ongoing programme of Public Service Reform launched by Chief Executive, Paul Whitfield, in 2015.

Now, JT has been chosen as the Prime Partner for Agilisys to support that programme, building on the investment which has already been made to ensure key public buildings in Guernsey such as the Airport, schools, Raymond Falla House and Police HQ all have access to 1Gb fibre speeds.

Richard Hanrahan, CEO Agilisys Guernsey added: “We chose JT as our Prime Partner because of their commitment to delivering the very best technology solutions, which really makes a difference for their customers. That dedication to excellence in delivery, combined with their local knowledge and more than a decade of operating in Guernsey as the island’s only locally owned telecoms operator, is exactly what this transformative project needs.  They have also worked with the States of Guernsey on key projects for over 8 years.”

Colin Vaudin, Strategic Lead for Future Digital Technology and Communications said: “Smart Guernsey is the key enabler for Public Service Reform. In addition, it stands to transform Guernsey’s technology sector, creating opportunities for the Island’s businesses, entrepreneurs and students. We are very much looking forward to working in partnership with Agilisys and partners such as JT to achieve our ambitious goals.”

 Paul Taylor, Managing Director JT Guernsey commented: “We are delighted to have been chosen by Agilisys to partner with them on this ambitious and transformative project, which will play such a key part in the successful future of our island, and maintain our reputation as a secure and innovative place to do business.  This is a really important opportunity for Guernsey, and all the JT team are fully committed to playing our part in delivering for the Island.”

Tom Noel, Managing Director of JT’s International Division

JT teams up with CKH IOD to enable fraud protection services globally

LONDON, [November 11, 2019] – JT has joined forces with CKH Innovations Opportunities Development (CKH IOD), a unit of CK Hutchison’s telecom division, enabling JT to expand its fraud detection services globally for financial institutions.

Building on their already successful commercial relationship in the UK, JT will look to expand its fraud detection service to other 3Group operators in Europe and Asia using CKH IOD’s Global Digital Hub platform, which provides access to 3Group’s affiliate network of mobile operators.

The service has been developed in response to the growing need for financial institutions and digital service providers to verify the identity of customers using matched data and to help ensure that mobile device details supplied in each case have not been compromised.

JT’s impressive reach as a global operator means it will be one of a select group of partners to connect to CKH IOD’s Global Digital Hub platform and offer Know Your Customer (KYC) match services to the market.

Financial institutions will be able to verify data they have been given matches that for a 3Group subscriber to provide the confidence they need on key operational decisions.

JT’s fraud protection service also provides important live background checks to ensure a customer’s device hasn’t been compromised. These checks can assist in preventing SIM-swap fraud and call-divert fraud, two methods increasingly used by criminals globally to gain access to customers’ data.

Tom Noel, Managing Director of JT’s International Division, said: “This partnership is a testament to the quality of services the JT teams have developed and our reputation as a trusted partner for mobile network operators. As a cross-operator, we have been able to provide a service which standardises data from mobile operators so that organisations receive information that provides the confidence they need to make verification decisions. As a team we are really pleased to be part of this launch, with CKH IOD’s Global Digital Hub.”

Susan Buttsworth, CEO, CKH IOD said: ”Utilising the scale and reach of our Global Digital Hub, we are able to offer our trusted network of partners convenient access to 3Group’s affiliate network of mobile operators. This partnership enables us to give financial institutions higher levels of customer authentication, and ultimately help protect consumers from fraud.”

JT Internship

Unexpected bursary boost for JT digital intern

After an impressive six-week internship, Elizabeth College student, Kieran Aslett, has been awarded a bursary by his JT mentors. This helping hand towards his study costs is in recognition of his genuine interest in digital technology and the bright future that lies ahead of him.

Kieran joined JT having applied successfully for the Digital Greenhouse Discover Digital Summer Internship which JT has supported for the past three years. He spent six weeks working with a number of the company’s departments.

Andy Holmes, JT’s Talent Program Manager said: “As a business we believe it is really important for us to play a part in nurturing young talent. Committed and interested young people like Kieran represent the future of digital technology and we are privileged to have had the opportunity to share our knowledge with him and are really pleased that we can contribute to resources which will help him take those first steps in his career.”

JT offers several bursaries each year to young people in the Channel Islands in areas of study including science, technology, engineering, maths and some business disciplines and over the last five years has financially supported 32 young people across Guernsey and Jersey.  During the summer months of 2019, 15 bursary students have benefitted from fully paid work within various departments across the company and, to date, four students have returned to work with JT on a permanent basis. 40% of our local students supported by our JT’s bursaries over the past 5 years have returned to the islands to live and work in the technology sector.

Kieran said that the internship gave him a good insight into the collaborative working between departments. “It was surprising to me how much interaction there was between departments like sales and engineering. The reality is that they share information all the time to come to a solution together, looking at design and analysing the information before tackling an issue.”

Kieran, who has plans to study cyber security in higher education, said that he had an interest in networking and so particularly enjoyed working with CISCO engineering while at JT but had found the mentoring in all the teams especially beneficial.

“It was never just about me sitting and watching what was going on, that’s not the JT way. The mentoring was fantastic, and I was given the chance to do real work, take part and ask questions. It was an exciting opportunity and worked very naturally. The bursary announcement came as a complete surprise on my second to last day – I hadn’t expected that at all but it’s great news, it’s so nice to know that the team at JT value my contribution” said Kieran.

Paul Taylor, Managing Director, JT Guernsey said: “Kieran worked really well with each team he joined during his internship, it was a pleasure to introduce him to our industry. We hope that the JT Bursary will ensure that he is able to make the most out of what a university degree has to offer him and, one day, bring those skills back to Guernsey and JT.”

The Discover Digital Summer Internship is open to all post-16 students, in full-time education, who have a passion for digital and a desire to work on digital projects with some of the Guernsey’s leading companies.

Ends

NOTES TO EDITORS

The JT Bursary scheme provides local students a £2000 financial grant towards the cost of university fees and expenses as well as offering a challenging six weeks of fully paid work experience during holiday periods.

University subjects considered for a JT bursary are generally science, technology, engineering and maths.

Applications can be made online from January each year through the JT website or contact hrinbox@jtglobal.com for further information.