JT’s frontline Customer Experience teams are up against some of the biggest business names from the business world after being chosen as finalists in two categories at the International Digital Experience Awards.
Two of JT’s customer experience (CX) initiatives have been shortlisted twice in the Best Use of Customer Feedback category, and JT’s Field Engineering Worx App, developed in-house, during the COVID-19 pandemic to help digitise the case management for JT Engineers, is in the running for the Best Use of a Digital Platform.
Both CX entries are competing in the same category as the global energy giant Shell and the Indian telecoms company Tata Communications.
The winners will be announced on 22 July after presenting their initiatives in full to a distinguished panel of judges from around the world.
Graeme Millar, JT’s Chief Executive Officer, said: “I’m so proud of the individuals whose hard work, dedication and brilliance shine a light on Jersey. It’s not the first time our Customer Experience teams have been up against some of the biggest names in the world of business, so we understand the challenges of being measured alongside these brands and are delighted to be recognised as their peer. It really demonstrates, that our local talent is up there amongst the best and how technology and the use of digital channels is improving the customer experience.”
Tamara O’Brien, Group Head of Corporate Communications, Brand & CX , said: “Making the shortlist with not just one, but three entries is a fantastic achievement and I’m so thrilled that our people are being recognised for their genuine dedication to providing great customer service. They did that while we were all facing daily challenges during the pandemic, at a time when what we do best suddenly became essential, every JT team member played a key role in keeping our community connected.’’
The International Digital Experience Awards recognise innovation and best practice as millions of people moved to becoming digital-first customers during 2020 and 2021.